The overall service from this company is adequate, but if there is something that requires personal detail along with attention to, they always seem to punt the responsibilities back to the property management company. Even if you go out of your way by offering things like firsthand encounters or even taking photos of situations impacted by their service, they don't seem to address it at all. My interactions with this company exceeded 20 years of service on top of that. Be prepared to take the good with the bad. read more

Pilau (not just the opala). They empty dumpsters at 430 am, sometimes earlier. Their drivers, management and owner don't care about waking up working families living in apartments at, next, or near the dumpsters. Plead with them to empty dumpsters after daybreak? Yeah, right. Their drivers and management don't care they violate Hawaii's noise pollution laws and they certainly don't care about your rest and health. read more

Horrible. Their hydraulic brake fluid and sludge stains have defaced and ruined our $400,000 asphalt project. Despite numerous attempts by site management and homeowners to get this issue resolved, it continues. If they aren't concerned about losing our business they must have plenty money, so should be using it to service and maintain their leaky trucks. Disappointing beyond measure. read more

These trucks FLY up and down our quiet, narrow roads starting at 4 in the morning, endangering people and animals, all the while waking everyone up. They often double the speed limits on Sierra and Lurline Drives while servicing the Maunalani care home. Auwe. read more

Very easy to drop off loads of corrugated cardboard when the blue bin just won't fit it all. As of this date, you just have to go to the end of the cul-de-sac of Hookela Pl. in Sand Island and ask the men working there where to dump it. They even helped me dump it all out! read more

UPDATE FROM MY 06/07/24 REVIEW ON HONOLULU DISPOSAL SERVICE: (previous review cannot be edited or added onto after time has passed) 06/10/24 Brian C. (a sales supervisor from HDS) calls my office. He apologizes on behalf of HDS, stating that the company is going through a transitional period with all the inherited routes from WOA and that this price increase on my contract fell through the cracks and should have been reviewed thoroughly. He states that they WILL honor the $285/month for bin rental and pick up every two weeks, as the original contract stated. 07/01/24 HDS bin is received at my facility as scheduled. 07/08/24 Brian C. calls to follow up if everything is okay and lets me know pick up service will start on 07/16 and 07/30. 07/09/24 Received my first Honolulu Disposal Service bill for trash service and lock charge for 07/01/24- 07/31/24 at $285.00 plus tax. As a business owner, I appreciate the transparency and sticking to your word. Mahalo Brian! read more

The service is poor at best. HDS finds it necessary to leave multiple dumpster sitting at curbside for hours on end. These dumpsters are from neighboring areas and are trucked onto our street and then left for all to inhale the putrid smell of rotting garbage. The drivers block driveways and when confronted about it they take offense and resort to intimidation and threats. This is a unprofessional operation and contacting the company has resulted in zero change in operations. I don't recommend using their services. read more

Now why would it be okay put dumpsters on the road, during rush hour traffic in lanes that are marked as no parking, tow away zones? HWS doesn't care about the community who have to get their kids to school or go to work. This has been an ongoing problem for years on Kuakini Street. I understand that waste disposal is a fundamental service that needs to be done, but they leave these dumpsters on the street for over 1.5-2hrs during rush hour! They could also have the lift truck just follow the larger truck and tilt the dumpster and out it away right away, but their time is worth more than the thousands of drivers and kids they inconvenience. AUWE to this company! read more

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Good company with terrific customer service. My sales contact Bronson is always professional and helpful. Customer service ladies are top notch! read more

Was in line at Aiea McDonalds this morning around 0630. One of your transport drivers, that moves dumpsters decided to cuss me out because the drive-thru line blocked him in. Awful look for your company and it also sheds a bad light on your client that you contract with.. McDonalds of Hawaii is a large contract, what if your loco employee costs you that contract?? How much revenue does that bring in?? read more

Their drivers pick up at from the building across the street from me. Pick up is always in the early morning hours and they repeatedly honk the truck horn. Sundays, Holidays, weekdays, 2:30, 3:30, 4:30 am. Blasting the horn! No consideration for the neighborhood or people sleeping! read more

This Hawaii Kai front loader driver would always treat my niece to a "show" when picking up the bins. He would also pop his horn for her. He was so nice, he gave her a couple shirts and she wears them when she goes down to watch them. Tole her to tell them "Jus Press". read more

Why do the drivers of your company blow their horns at 3:30 and later in the morning while emptying the trash into the trucks in downtown? We already have the sound of the bins being emptied, but then your driver blows their vehicle horn during the whole process. WHY? The horn is louder than the bins being emptied. read more

These guys are the most lazy employees I have seen. By the time they are done picking up trash, the place looks worse than before they arrived. read more

Honolulu Disposal Service - Too lazy to pick up what fell out or off of their trash truck. - Junk Removal & Hauling Near Me - Honolulu, Hawaii

I'm sure people reading these reviews are mainly upset condo owners. Well being one, I just want to extend my annoyance with them. For two years (and counting) I've suffered from a 4am weekday alarm from Honolulu disposal service where they have their reverse beepers on (they must've tweaked it to be much louder than a normal truck) reversing into the condo and leaving it on while loading up the bins(could at least put the car in park dammit) then at 5am the main dump truck comes and clanks and bangs the bins a dozen of times, sounding like bombs going off in midst of a quiet morning. On the weekend, an afternoon gathering of trash bin banging, engines rumbling, and group meeting right at the only entrance to our parking. Sooo unless If you're a resident manager looking for a new dump service for your condo, this review doesn't really concern you, but is here for you enjoyment. Please reconsider this company for your residents sake. read more

Honolulu Disposal Service - One condo, one bin, four trucks. - Junk Removal & Hauling Near Me - Honolulu, Hawaii

There is a bin to a business right on the other side of the fence adjacent to my house. For some reason, the company feels it is reasonable to have pickup right around 6AM (or earlier) every single Saturday morning. I don't mind the early Wednesday morning pickup, since I already have to be awake for work, but the Saturday pickups are horrible. You might ask why I don't just use a noise machine to block out the sound. Unfortunately because the bin is so close to the house, it shakes the entire property in a way that jolts me out of bed even when I have the AC, a Vornado fan, and a noise machine running at the same time. I've called the location many times, leaving messages with people and machines. No one ever returns my call for messages and on the rare occasion that a person answers, I'm told that the manager who handles that area is not in. Although they swear that I'll get a call back, nothing changes. Look, I get that trash needs to be picked up and sometimes the routes will need to be early in the morning. However, the fact that they cannot even be bothered to return any of my calls is really unprofessional. I just don't want to wake up every Saturday before the sun comes up when it sounds like my house is about to collapse. read more

These people are complete and total idiots! And, they have to be some of the rudest and most disrespectful people I've ever dealt with. They know the city's noise ordinance, but they ignore it anyway. They think they're special, and that they're above the law, but they're not! They know exactly what time the city ordinance allows them to come through, banging the cans around, and sounding the reverse alarms, but they break the law anyway. They have absolutely no respect for you or the community in any way, shape, or form. All they care about is what time their driver pau work. You and the rights of the community DO NOT MATTER! All that matters is what that one, single driver wants. And, don't try to confront the driver about it in person either, or they'll get violent, and try to start a fight which has already happened twice. Look, I know you already know this, but it's like this, you are NOT allowed to run your trucks in public until 6:00 AM. PERIOD! Not, 3:30 AM, not 4:30 AM, and not even 5:30 AM....6:00 AM. THE END! I know they know they're breaking the law breaking as well, because I've made several calls, spoken to a manger, and requested that it stop. But, they give you some BS, then they hang up the phone, and it happens again a few days later. I've even threatened to sue them over their behavior, but they just don't care. They just dare you to do something about; i.e., to sue them. So, long story short, I've documented everything over the past year, or so, and I have a really strong case. So, buckle up because if you're going to be stupid, you had better be tough; meaning, consider this your last warning. The community has had enough! read more

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Will who scheduled a bulky item pickup for me was very helpful and informative. He was professional and did his job with ALOHA . Thank you Will. You are appreciated! read more

Honolulu Disposal serves our townhome complex. This past weekend I was talking with a neighbor in the house across the street from us. They said that they were impressed with HD because if garbage falls out when our cans get taken out to the street, they take the time to pick it up. I thought that was quite a compliment. Probably just what they are suppose to do, but little things get noticed. I've seen less than detailed service from other companies. We've had HD as our garbage disposal service for years now. Once in a blue moon there is a hiccup, but they are responsive and make good. Chris, Resident Manager read more

Drivers in Hawaii Kai are reckless. Driving fast and on the wrong side of the street. They continue to put dumpsters in front of residences making it difficult to pull in and out of driveways and taking parking in front of our homes. I've called the company and nothing changed. Today I spoke to a driver but doubt they will respect our request. read more

I have to say THANKS YOU to Chan V. and the Honolulu Disposal company. Thank you, thank you, thank you! I work for Chuck E. Cheese in Kapolei and the the customer service I have received has been amazing and helpful. Our restaurant had to shut down twice so far for this pandemic and as a result we had to stop certain services. One of those being trash pick up. Throughout this overwhelming process Honolulu Disposal has come through for me when handling contacts and service and I appreciate the customer service Chan extended to our company. Mahalo for your service! Jodie read more

Truck drivers are the most I inconsiderate people on the road... and they just sit outside residential units honking their horn... not that trash trucks aren't already a loud nuisance! read more

Do you enjoy paying for services you don't receive? Do you also enjoy paying extra for overages that are a result of the service paid for, yet didn't receive? Is wasting your time trying to figure out charges on nonsense invoices with no explanation one of your favorite pastimes?! Well then this just might be the company for you! read more

This company is the worst company I have ever dealt with, they seem to have a monopoly on the market here so it doesn't matter how they treat their customers. The receptionist is one of the rudest person I have ever come across. My husband called to ask about the trash pick up and in a matter of minute she has managed to interrupt him 5 times. Has anyone ever taught you "customer service"? Or do you just not give a damn because you hate your job so screw all the customers that have to put up with your attitude. I will be reporting you guys to the BBB and you guys should be ashamed of yourself for this embarrassing subpar service and company. read more

After being long time customers of Honolulu Disposal Service and Honolulu Recovery Systems, we have decided to seek trash services from elsewhere. Customer service is seriously lacking, all of my correspondence with this company has been hostile, even with the sales people! I don't see this company's future in the market given how well their competition treated me.... EDITED: beware of signing a contract with this company, they automatically renew it every year without review. I am now using West Oahu Aggregate and they are awesome, I highly suggest you look into service from them. read more

We have trash service from HDS and we ran into some problems but Chan, Lisa and the Maintenance crew did a awesome job solving the problems. The truck drive hit one of our enclosure but when I called and Chan came down to look at it it was fixed before I knew it. She also got all our bins changed out to newer looking bins since we are repainting our buildings it will all together look way better. Thank you Chan and everyone at HDS for the quick and hassle free process. read more

When I got to work I saw that vandals had pushed our dumpster into the marsh. Within an hour of the guy coming to normally empty the dumpster, 2 gentlemen from Honolulu Disposal were on site to retrieve the dumpster from the marsh and fixed the situation. This quick response so early on a Monday was great to see. read more

I live in Discovery Bay towers and the building has buckets to separate trash from recyclables. I witnessed them

Unreliable sloppy service. Multiple eppisodes of missed pick ups at Hale O Kalani Towers, a (98) unit condominium high rise. They failed to pick up our dumpster the day before Thanksgiving and I came in Friday to find a wet sloppy mess of overflowing garbage as well as a jammed trash chute. If you are seeking reliable, trouble free service for your trash disposal, DO NOT CALL Honolulu Disposal Service read more

I have to say as a person who runs a business on the west side of O'ahu Honolulu Disposal is one of my most challenging vendors. Calls to the office go unanswered when forwarded through from the receptionist, I don't get email replies to questions or concerns and I'm currently serviced by two different members of their sales team because of the number of locations I oversee and today I had interaction with two drivers that were just rude. So needless to say, when it comes to Honolulu Disposal, they are not customer focused at all. The list of inefficiencies could go on but in summary, Honolulu Disposal is NOT a vendor I would ever recommend working with. read more

They have very nice drivers and customer service folks, however, they often miss pick ups and do not clear out the mess left due to those missed pick ups. read more

Be careful when you see the dumpster and the trash truck in Waikiki! The truck driver is blindsided since it backed right into my son's car this past Saturday. Driver admitted to the cop that he couldn't see and his partner (the driver of the dumpster) honked at him too late. I was a witness to the incident. We are still waiting to get my son's car fixed since this company will pay for the damages! read more

This past Thursday I was on by bicycle a little before 9AM trying to cross Kapiolani to go up University. One of this company's dump trucks was pulled halfway into the crosswalk so even after the traffic light had turned green, neither me or the little old lady next to me could see the walk sign and we both decided to play it safe and wait for the light to turn red, and then turn green again. Please tell your drivers not to pull halfway into the crosswalk for no damn reason...he wasn't turning or anything either. read more

I will never use their service again. My family home got flooded and I lost everything. Needed to haul everything away and ended up getting charged 2,500 for two unloads. The person I spoke to told me I would be getting charged $700 less for the second unload, which I said was a deal breaker considering I have no money to splurge after what happened. I'm left feeling robbed at this time of utter stress. If I could leave 0 stars I would. read more

Worst truck drivers on Oahu! It's like they want to scare you away! Then they stare at you and make you feel like they're going to come after you. Honestly who manages these guys? read more

We're opening a new 550 unit condominium in Kaka'ako. Residents are moving in and the volume of new furniture and appliance cardboard and packing material is enormous. Honolulu Disposal's Dispatch and Service Departments have been outstanding in getting our open top bins emptied quickly. They'll even call and say, "hey, our driver is 15 minutes out and will be there shortly." While our staff is prepping the bins, their drivers have friendly conversations with our residents and staff; something they all enjoy. Good job Honolulu Disposal! read more

I'm a Site Manager for a property on University Avenue. The HNL disposal dumpster was tagged with unsightly graffitii so I reported it to them. I spoke with Pua who was very friendly and helpful, I requested the paint information. She emailed me the same day where to obtain the paint and suggested that it would be more cost effective if they covered it up for us. I was very pleased that it was painted the very next day! Very good customer service and fast results :) read more

Read the fine print before signing a sales agreement if you need a dumpster rental during house renovations. They charge $495 every 14 days for "inactivity". I didn't realize this until the second bill came with two of these $495 charges. When I called to inquire they pointed to this detail on page 3 of the agreement and sent me current itemized charges that will appear in the third invoice that I haven't received yet. A third charge for $495. So a total of $1,485 for the pleasure of having their dumpster handy during renovation. Highway robbery. read more

I have seen Honolulu Disposal everywhere, so much that I thought they were the guys that pick up my house trash. Even though I called them snapping about my trash situation and it wasn't their fault because I was totally calling the wrong place, they still helped me in the right direction. Then I called the right number ten million times. No answer -__- read more

When I started here in May 2014, I had a lot of on the job training as the previous office person left the job early. Whenever I called for a pickup or to ask a question, I always got quick and friendly responses. If there was too much trash to fit in the dumpster, Bernard always picked it up. I could see him wash out the bin, put it back in the correct place, and leave without running over any plants or safety cones. This is my first business experience with them and I will recommend that we stay with them. read more