YOU HAVE TO BE A SPECIAL KIND OF STUPID IF YOU THINK I WOULD ALLOW YOU BACK IN MY HOME. OF COURSE I HIRED SOMEONE ELSE TO COME FIX THE PROBLEM.
THE BEST PART OF BEING AN EX-CUSTOMER IS TELLING POTENTIAL CONSUMERS WHEN THAT THEY WILL BE DEALING WITH LIARS AND CHEATS. IF THE WORK WAS DONE RIGHT IT WOULD NOT REQUIRE CALLING YOU BACK OUT BUT CLEARLY THE WORK WAS SUBSTANDARD AND THE WOMAN RESPONDING LACKS THE INTEGRITY NECESSARY TO SAY ANYTHING OTHER THAN BUYER BEWARE.
THE SAME NASTY RESPONSE IS EXACTLY WHY I WOULD EVEN POST THIS REVIEW.
Please know who and what you are dealing with; Kathleen my phone records show who had to call whom, and when your own plumber says you are a liar then maybe you should change the name of the company to DISHONEST PLUMBING its better suited to someone not honest enough to recognized that evidence speaks for itself. INCLUDED ARE THE TEXT MESSAGES AND VIDEO ASKING THIS company to come back out and fix the repair. IF YOU NEED MY PHONE NUMBER ASK!
Honest plumbing received every opportunity to right a situation; they could have sent someone else out to repair the leak not smart enough to suggest that, they could have called and said we have an issue with the plumbers schedule that didn't happen, but to expect to come out to after 5 pm when your company was scheduled to be here between 10 am and 12 pm, not call, not show up, not state the plumber didn't show up or call his boss and indicate he couldn't make it to me was unacceptable. To expect me to sit around waiting for 4.5 hours past the time promised is beyond inconsiderate and obnoxious.
I called "Honest" at 1:30pm an hour and a half pass their window of time [no call]; why should i have to call a company to get an eta, be lied to and then receive a call from the plumber 3 hours after the fact telling me Honest lied , [THERE OWN PLUMBER said I was not even on his schedule, then states he was 55 minutes from my location ~ on a Friday afternoon at 3:45 pm.
I think i was more than understanding considering I was doing all the calling, trying to make sure their plumber had not gotten into some sort of accident.
I think this company has amnesia NO apology followed the delay or inconsideration of my time. no sorry or even considering I may have had other obligations; lying to anybody who's reading these reviews and saying that they offer to come out and hold me up again; scheduling on another day, and expect me to trust that they were going to show up is completely out of control. I GUESS YOU CAN SPIN THINGS THE WAY YOU WANT TO NOT LOOK LIKE A LIAR.
Why would I reschedule another appointment with these incompetent people, miss another work day, lose income dealing with a company that clearly doesn't value people?
Who expects a customer to agree to wait another day for something that has taken this long to schedule. Honest was paid for the jacked up repair and since i did not do the work I trusted they were the skilled professionals and the work was done right. WRONG, hence calling them back out here (well we see how that worked out) no accountability or responsibility for the shawty work
As I stated before, i would not typically spend the time writing a review, but this one is necessary
The gaslighting that i waited a year to discover that a leak that I paid $188 for was not repaired speaks to the integrity of the individual who has the nerve to try and point it out. I'm not the plumber just the idiot paying them and trusting this company to address the issue should not require that I have to question the work or micromanage the worker.
Shame on "Honest" for trying to gaslight me i was home where was "Honest"? where was the phone call? why have your customer wait four hours for a repair person and say nothing? who thinks its okay to show up at my home at 5 o'clock on a Friday when the appointment was scheduled at 10:00 am in the morning? who does that and thinks that it is appropriate? this action speaks to the incompetence. NOTE SHE'S NOT DISPUTING THAT...
I don't have the power to make" Honest" look bad their own actions makes it clear. Another Slick Willy company that makes me want to bathe in ACID dealing with this woman.
If people decide to go with "Honest Plumbing" at least they get a true review. I request the original plumber and was told he no longer worked for them ( SMART GUY) (it still leaks). , NOW YOU REALLY KNOW YOU'RE dealing with a liar AND I would call her a liar to her face and I stand by every word!!! KATHLEEN IS TO DUMB TO EVEN UNDERSTAND TELLING ON HER... "My plumber had an emergency", I guess he's the only one employed by the company, I'm a coward so I send her a text at 4:30 telling me I have Monday and Tuesday available not in a call a text message and boohoo I will not work with you againhilarious as if I would call you back out to F up another job again I'd have to be a special kind of stupid to use your company NOT read more