My review pertains to the service department at Richmond Honda, and sadly, it can be summarized in one word. Frightening. The inmates are running the asylum, seriously. That's the implication I got from my walk around the outside of the service bays, as I wondered what was taking so long, and also both the service staff member processing my repair at the counter, and the service manager in a subsequent phone call. The mechanics are unionized they each informed me, and while I'm not anti-union, the implication was clearly they cannot be held accountable. I felt bad for the front line counter staff and even the service manager. Took my car in for routine maintenance in May 2025, nothing wrong with it, just needed an oil change, tune-up. Got in just before 10 am on a weekday, was told they also found uneven tire wear, so needs alignment too. I said thanks, approved the work, they said my car would be ready around noon. Well, it wasn't ready until nearly 1:30 pm (oil change, alignment, fluid top up, should be an hour at most, took over 3 hours), and the two people in front of me complained bitterly about the level of service. I got my discount and considered myself lucky for escaping with my car intact. Exaggeration? Just wait... Three months later, there's a leak under my car and my transmission is acting up. I text the Richmond Honda service manager at the number he called me from in May (after my email complaint to the GM of Richmond Honda) and get no reply. Might have been a land line. I decide to take my car to Stan's Transmission this time, and they describe a situation that "unscrewed itself!" in an incredulous tone, curiously ask me where it was last serviced, resolve my problem, refill my CVT with fluid, and I'm good again after another $400 bill. So, were Honda Service techs negligent when servicing my car? Or were they annoyed that a number of customers had the temerity to complain about the wait and decided to teach us a lesson? Either way, a failing transmission is both a potentially EXPENSIVE repair, AND a potentially dangerous situation. Stay FAR, FAR away. You've been warned. read more

Forget the complimentary coffee/drinks. Very friendly and helpful personnel at Richmond Honda. My interaction from sales to service has always been positive at Richmond Honda. Ricky and Queenie are first class people and looking out for you in the end. I am biased though, I've been loyal to Honda for over 30yrs. (from Dad's accord) Civics, Odysseys, MDX, Pilots... I've referred friends, and they treat them well too! I lived in White Rock, and Richmond Honda still is my go to. read more

Avoid This Dealership - Dishonest Sales Tactics & Zero Accountability If I could give zero stars, I would. Our experience at Richmond Open Road Honda was nothing short of a nightmare, and I want to warn others before they make the same mistake. When we visited, we specifically asked for a 2020+ vehicle with low mileage and no accident history. The salesperson, Kaleem Bashir, was excited to show us a Honda Civic that met most of our requirements. However, he downplayed previous damage, calling it "very minor," and conveniently failed to provide a Carfax report upfront. Any questions about past repairs were brushed aside. It wasn't until we had already placed a non-refundable (which was not disclosed to us) $3,000 deposit and were finalizing the purchase days later that they finally presented the Carfax. To our shock, the report revealed over $22,000 in prior accident repairs--something that was never disclosed when we first inquired. When we confronted Mr. Bashir about this, he dismissed our concerns, claiming the damages were just "cosmetic" and that repairs on newer vehicles "always cost that much." The only reason we proceeded with the sale was because we trusted what Mr. Bashir was telling us. He continuously reassured us that the damage was "nothing to be concerned about" and that it would not affect the car's performance or value. Believing we were dealing with an honest salesperson, we took his word for it--which turned out to be our biggest mistake. To make matters worse, the paperwork we received only showed a $1,000 deposit. Had we seen the Carfax report earlier, we never would have gone through with the purchase. But that raises an important question--what would have happened to our $3000 deposit? Mr. Bashir had verbally agreed to one price, but when we reviewed the paperwork, we realized he had manipulated it to make it appear as though we were receiving a discount--when in reality, we were paying $1,000 more than what was originally agreed upon. When we questioned him, he spun a convoluted explanation about how their pricing worked. It made little sense, but we reluctantly went along with it, not wanting to lose the vehicle. Looking back, this was just another underhanded tactic to squeeze more money out of us. Realizing the extent of the deception, we called ICBC ourselves and paid for detailed repair records. The damage was even worse than we were led to believe. When we confronted the dealership, the General Manager, Daniel Bailey, arrogantly told us "My team was also not required to provide you with the ICBC repair information on the vehicle, not only as it is not something that is available to us, but not something we provide to any client who purchases a vehicle that has been in an accident." Throughout this entire ordeal, we never once asked for a discount. All we wanted was fair treatment and accountability. However, after being met with zero help, zero empathy, and complete indifference, we asked for some form of compensation--not a discount, just an even trade for a different vehicle. We had already paid $24,000 in cash, and the exchange vehicle was $2,400 more. Given everything that had happened, we felt this was a reasonable request. This is when Daniel Bailey completely dug his heels in. Instead of addressing our concerns professionally, he rudely and aggressively informed us "My team is not required in any way shape or form to offer you this solution. The accident information was disclosed to the purchaser on the bill of sale and every page of the Carfax was signed. This offer is a courtesy to keep a client happy." And " We will not be adjusting the pricing on the new vehicle you are looking at swapping this vehicle for. You will get credit for the amount you paid on your previous purchase, but will be paying full asking price for the vehicle you are looking to switch into."It was clear that this was no longer about business--it was about him trying to assert his perceived power. The entire interaction was beyond unprofessional and only reinforced how little this dealership cares about its customers. After this entire debacle, the dealership actually tried to have Mr. Bashir "help" us with the exchange. We wanted nothing to do with him. Instead, we were handed over to Adam, who did his best under the circumstances, but he also made empty promises. He assured us he would try to "make things better" and offered concessions (other than monetary) to smooth things over. However, once the sale was completed, he followed through on absolutely nothing. After this experience, I looked up other reviews and saw that Adam has a pattern of doing the same thing to other customers--making promises just to close a deal, then never delivering on them. It's clear this isn't just one bad experience; this dealership is run on deception from top to bottom. This entire process was full of misleading sales tactics, dishonesty, and a complete lack of transparency. read more

Sales reps have the same vehicle listed multiple times with different prices and milage. Super sus, and really makes them look awful. They also overprice their used vehicles. Pretty disappointing experience for us. read more

I am so upset and disgusted by the level of service that I received from your @richmond_honda dealership today in Vancouver. I purchased a brand new 2019 Honda from this location in 2019. This past week I have noticed the AC is blowing hot air ( not ideal with the heatwave we are having in Vancouver) today I contacted @richmond_honda to book an appointment to get this fixed. My car is under a 3 year warranty. I was told that they could fit me in on Thursday. Unfortunately couldn't get sooner as they're busy. Not a problem- I did explain that I work in outside and my car is my office so I spend 7-8 hours everyday in my car, would it be possible for them to hook me up with courtesy car until then? I was told the cost for this... huh?? My car is under warranty surely Honda would have a budget to look after this sort of thing for their customers? I was swiftly told no, that for all they know I could have bought this car second hand, I noted that they have all the paperwork to show me purchasing this vehicle directly from them in Nov 2019. As soon as I said this I was told that for all they know the car could have been in an accident, again you could take 2 minutes to verify this car has never been in an accident?? Then I was told maybe I should just roll down the window if I get to warm in the car.......I am shocked and appalled at this "customer service". @richmond_honda are the type of sales people who just care about lining their own pockets and not their customers safety or satisfaction. Reading a lot of these comments it appears that this Honda dealership has a track record for terrible service and trying to slide out on warranty. read more

My initial experience at the dealership was fast and efficient. My salesperson was easy to get along with and helpful. I had given in my deposit money and was given a 2-3 month (from June) wait for the car. I had checked in with her once in August for an update and was given mid September for arrival. She had also called me once to confirm the model and year of the car I was purchasing. I didn't want to be a bother and assumed there might have been a delay in shipment so I waited until the end of the month to contact her. when I contacted her she told me she was confused and to call her right away. I was told that a customer with the exact name and order had walked into the dealership to cancel their order. The file was dropped into my salesperson's folder and no managers had taken the accountability for processing it. If there were in fact two people with the same name, I'd expect them to at least check the individuals name and address as well as any given information to clarify. I have yet to meet someone of the same name. Why was I not contacted sooner ? Luckily, my salesperson was able to find me a car and I had appointment to tie up financing and pick up for 12pm at the end of the week. Come that day I had waited almost 2 hours before I had been seen. Being someone who also works customer service I thought that maybe they were just short staffed and was for the most part patient about it. A week later I came back for protective coating services to be done. My appointment was for around 8 am. When I walked into the dealership I could tell they were having a group huddle. I didn't want to disturb them and had a seat. When they were done I walked up to what I thought was the main desk were I saw someone sitting ( possibly a sales manager). He had been looking at his phone and had taken forever to acknowledge me standing there. Moreover, there had been another worker who had stood up from his desk, could see me standing there, and didn't say a word to him either. When he finally noticed me, I was greeted with what felt like the most insincere greeting. I will unfortunately not be referring any friends or family to this dealership based on this experience I really liked my salesperson, but the latter part really blew it for me. read more

If i could give a negative rating i would. These people just jerk you around. I went in because i needed a car for work, found multiple cars i liked.. no one gave a crap, i had to keep going inside to ask to test drive a car. They just gave me the key and walked away.. i had questions about the cars of course so i had to keep chasing someone to answer them. Then i apply for the car, put a deposit down of $500 to keep the car until the i find out if i can get the car or not. Then it gets declined, no worries. I say thank you i wont be continuing just would like my deposit back, and now I've been waiting for my $500 back. They wont give it back to you on debit so they send a cheque within "2-3 business days" as i sit here 7 business days in still waiting. read more

Adam Eidelshtein leads people on and doesn't come off as a genuine person. My boyfriend purchased a Honda Civic just today. His deciding factor to purchase at Honda was that our friends have purchased a vehicle from here and had good experiences. They were able to get free mats and trunk bags thrown in since they were making a big decision. However, Adam led my boyfriend on saying how he'd try his best to get us free accessories, however, after he signed, Adam refused to throw anything in as a courtesy gift. Adam's excuse was that buying at MSRP did not qualify for mats or even a water bottle. Additionally, Adam, with over 22 years of experience, was terrible at juggling clients. He would leave us for 30 mins waiting while he tended to his more 'important' clients. We were hopeful and thought to give him a chance, but in the end, he led us on. Adam Eidelshtein is manipulative and discriminatory against new car buyers, therefore I do not recommend Adam or Richmond Honda. read more

My car was leased through Richmond Honda. No one called to let me know my lease was up. They couldnt find my lease when i called in. Very difficult to talk to anyone as you get answering machines and no calls back. The buy out price keeps changing. Really bad experience and after countless car purchases and people we sent to this company, i expected more. This will be the last. read more

Brought my brand new car in so they can replace a non working light that missed inspection. Then pick up my car and notice the whole body of the vehicle was scratched and a dent, obvious that it was done by a bad car wash job. After notifying the assistant service manager, without finding out with his employees, he denied all responsibility and blame me for all the damages. At the end, they did buff the scratches and fixed the dent, however I can see the buff marks on all the areas they buffed on. I should have asked them to replace my vehicle. Honda head office needs to look at this dealership, their after sale service will reck Honda's reputation. I won't recommend people I know to purchase Honda's. read more

Richmond Honda in BC. Lousy Service with liars for management! Bought a brand new car. New car has issues. Even tech confirmed them. Service management (Owen & David) denied issues existed and said we were "imagining them" how's that for customer service!!! Owen is rude and a liar. Both need training on how to treat customers and fix issues with vehicles or find some other line of work. No room for people like these two in service industry. My advice - stay away from Richmond Honda. They treat customers poorly once purchase is done. read more

I used to have great experience at Richmond Honda but sadly this will be my last visit after 18 years of bringing mine and my family's vehicles here for service. Chris had always taken care of me and even provided free loaners for times where I have to use a car for work and never charged me for gas or any other fees. He would also suggest to do certain maintenance items if I wanted to save some money. This time unfortunately he was not available and I went with another service advisor. First thing he said was we always charge for loaners, no exceptions and bring back a gas receipt. Okay, fine I'll deal with the attitude and I'll pay this one time since I needed a vehicle for work. I wouldn't have needed a vehicle in the first place if they had technicians that worked on Mondays but nope, they only work Tuesday to Friday. I also had Maintenance A123 done which was $450+, so it wasn't like I wasn't giving them business. Also had a warranty issue and parts needed to be ordered so had to schedule another appointment. To save some time and to avoid paying for an extra day for the loaner, I asked my brother to take the loaner back. I will admit I forgot to tell my brother to fill up the car even though the gas needle did not move at all since I only drove 20 km's. Then I get a phone call from this service advisor pretty much berating me for not filling up the car and now he has to get someone to fill it up and will bill it on my credit card for the inconvenience. He also accused me of denting the car which was impossible by the way I had the car parked. He actually billed me $9.16 and mailed me the invoice. Gas itself was $8.18 but they also added tax again so they double taxed me. This is like the most pettiest thing I have ever seen by a company. Not only that, they have not completed the warranty work. I obviously refused to take another loaner car and they only work Tue-Fri so the lady said she will get back to me with a solution. Not surprised, it's been almost a month and no phone call back. I went to another dealership and told them the whole story. They were amazed at how Richmond Honda acted and vowed to make a better experience. Not only did I get my car fixed under warranty but they offered a free loaner car and said don't worry about the gas. I have been at other dealers for other makes and they only ask you to fill up to the same gas level. Never asked for a receipt unlike this service advisor. I totally understand that Richmond Honda has a right to charge for a loaner and gas. But I can also tell you it's a surefire way to lose a customer by charging less than $10 of gas. To lose 18 years of business over $10 is pretty petty in my opinion. That service I did was not cheap as well as it was $400+. Hope this review help prevent others from having the same experience. read more

Poor service. -Shuttle service suppose to take me to my office at 9am and the driver came at 9:40am with his co-worker breakfast. -Service never mentioned the hidden cost. -When I pick up my car, nobody explained the inspection result. -Onboard maintenance notification was not reset. -Well over $100 service and no car wash. read more

Was reviewing my vehicle's history in a app that pulls up maintenance history by scanning your VIN and there is a suspected odometer rollback on my 2005 Honda Accord back in 2013 , where 60k mysteriously dissapeared when it passed through their shop. I am very shocked. read more

Honda Richmond - Car Dealers Near Me - Richmond, British Columbia

Recently bought a new vehicle here. Horrible experience. Do NOT recommend this auto dealer. -- The salesperson, Victor Wong, needs some serious help on customer service. He can neither communicate clearly, nor can he understand what the customer's questions and concerns are. While helping us with our purchase, he goes on and attends to other customers, while keeping us waiting there for hours on end for no particular reason. Worst, at the end of the transaction and when we have the keys, he does not even say one word of "Thank you for your business" or anything of that sort. He doesn't even say anything like "If you have any questions, please feel free to reach me". Nope. He basically nods and says, "Yes, you have the keys. You can go now". Geez, nice way to appreciate a customer who just gave you some commissions huh? -- Probably like all other auto dealers, there's a mysterious "manager" who claims to be able to set prices and negotiate. Again, the sales person Victor Wong is completely unhelpful in this aspect. We ended up having to use pretty hard handed negotiation tactics to get some small price reductions. I highly suggest anyone who visits this dealership to do sufficient homework on outside financing and pricing options, and use this to your negotiation. They will definitely try to rip you off with ludicrous reasons. -- Eventually we realized that we'd spent a lot of time in dealer (almost 5 hours in total from walking in, to walking out with the new car) just because each step along the way everyone --- from the salesperson, to the sales manager, to the financing manager, to the insurance broker --- are all try to waste your time and up sell you on useless stuff. Overall, I'm happy with the brand new vehicle itself. But that's because I spent a lot of time doing my own homework on the internet before walking into the dealer. Practically, I didn't learn anything new from the dealer that I didn't know about the vehicle before I walked in. Moreover, I feel like a lot of time was wasted simply because of their stupid time-delaying sales tactics. I like the new car, but I hate the process of getting the car through these guys. read more

Amazing! Tony was super helpful when picking out a car. He showed us all the trims and benefits as well as the expenses. Answered all our questions and was just so easy to work with. Brian was also really helpful when showing how the car works. He answered all questions and help me properly setup the car. Awesome service! read more

After waiting for 3 months for a replacement part on a brand new vehicle I had purchased in the middle of June 2019, it finally arrived. I was initially quoted mid July by the Service manager for the replacements part and its now September, at the time of ordering the part in I was informed by the Service Manager Dave that the whole process would take an hour. Understanding that the required time is 1 hour, I booked the appointment. However, upon arrival, I was informed by the Advisor that this repair will take 3 hours.... if all runs smoothly. Upset and baffled, I was given the option to be provided a service loaner for the duration at a cost of $20. I agreed to the service loaner, and was placed in a filthy and neglected vehicle. Paying the $20 is not a problem, if the service vehicle were well-maintained but that is not the case here (see photos). This makes me question: what about the other $20 that were taken from previous customers to maintain these loaners. I had also advised the Assistant manager Owen on the situation and filthiness of the vehicle and was given an hasty answer that he can't control the filthiness on these loaners. I'd advised your Service Team to stop smoking on the curb side and maybe clean up these loaner vehicles. I would understand this situation, if I hadn't need to wait 3 months for the part. Furthermore, from the time I scheduled my appointment to the day of my appointment the service team had the opportunity to reach out to me and correctly quote me the time - I would've made my own arrangements. From wrong repair times to a filthy service loaner, this experience has only been upsetting. You would think that with such exceptional customer service received from the Sales Team, the Service Team may reciprocate at least a fraction of it. This day has not only shown me the type of customer care/service that I will receive if I continue my services with Richmond Honda Service Team, but also the type of care they put into their own vehicle. I urge Honda owners to not bring vehicles here for services, as I've witnessed and experienced incompetency and carelessness in the work they do and provide for not only customers but for their own vehicles. read more

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One of the most honest places as far as maintenance goes. They are straight up and do not try to overcharge and "fix" things that do not require meddling. Their customer service is great,and they go the distance for their customers. I had a horrible experince at Jonker Honda in Langley (see review for Jonker Honda for full details) and once I went back to Richmond Honda they were so good about not charging me for a check up that they had conducted due to false information from Jonker Honda. The service manager was honest and although he did not directly display his displeasure for Jonker Honda he was quite apologetic for something he had nothing to do with. read more

If you're going to buy a used car, this is the best place in terms of selection, modern models too. Generally I find they're within 4 years. Can't say about what the prices are for new cars since they're generally the same, but talk to Ricky Leung, he's one of the most honest & solid service car associates (sounds better lol). though I did end up buying instead from Squamish Toyota, he allowed me to test drive a few Ridgelines & Pilots on my own, and emailed me some info as per request. Sometimes it's just easier for me to look at the specs to compare 3-5 different trucks. It should sound obvious, but some car associates just don't get back to you in time, but he sure did. Did let me know if a car was out of province too (well, it's by law!) Plus Honda there does a thorough inspection and believe they have a 30day limited warranty money back too. Try getting that from those car lots on Kingsway lol. read more

I love this place for their maintenance service of my mom's 12 year old civic. They are super friendly and honest, never try to gouge. I am used to spending upwards of a grand but they never charge her more than half that and she only goes every year or less! I have always heard that you are supposed to get your car services every three or six months, but these guys tell her once a year is just fine! They really know customer service and loyalty and made me rethink where I'm buying my next car. read more

This review is for the Service Centre. We came here to take care of some recall issues with our Honda Fit. When I called to make the appointment, the staff wanted to make sure the part needed was in so he said he will call me back when the part is in. Within a day, he called back and arrange an appointment. When I arrived for the appointment, even though I was early, they still took my car in. There were a nice sitting area by the showroom with a fancy coffee machine, TVs, kids play area with kids TV and a larger TV showing the status of your car. They also have a shuttle that will take you anywhere in Richmond. And the Automall Shuttle also stops right outside their door. When I was called to return to pick up my car, it was freshly washed and vacuum. Pretty impressive even for a Recall appointment. read more

Nothing has been going smoothly with my experience here. The only time things have gone smoothly was my experience with ordering my Civic but so far has been giving me inconvenience after inconvenience. Having to take time off to bring my vehicle in for accessories I ordered with the car is ridiculous, and afterwards finding out some of my accessories are on backorder and everybody failed to notify me before bringing in my vehicle a second time is aggravating to say the least. Would not be coming back to this dealer and would not be recommending anybody here as well. read more

I bought a new 2018 Odyssey on Aug 2017. A brand new car has several issues including: 1. Rooftop strip not installed properly 2. Welding line came outside 3. Rain wiper not working good 4. Wiper auto sensor seems not working I went to service dept for the rooftop strip fixing and waited over 2 hours. Finally the service guy told me the strip issue was caused by exceed welding that make the strip could not be installed down the slot. It need body shop to grind down the exceed welding. The other appointment have to be rescheduled. It wasted me over 2 hours waiting for nothing fixed. Other workmanship issues like welding line came outside and the wiper auto sensor issue, they said it is like that and cannot be fixed. I was shocked and surprised a new honda car happened like that. Since I ordered the new car from Honda Richmond, I was disappointed with the sales and the maintenance service. read more

Bought my wife's car from Richmond Honda 12 years ago and very happy. While buying experience was less than stellar, the service they provide is good. Always professional, polite and timely. Thanks to their maintenance car is still good. read more

Its too bad that you receive poor service from a place that has guaranteed business because of the Honda affiliation. The service and parts department would be out of business if it was a general repair facility. The worse part is when you bring up concerns the employees shrug their shoulders and have a too bad attitude. Find another place for your Honda parts and service needs. read more

When you bring in your car to service, be careful of the guy at the counter(in service department), the older gentleman with glasses (40 plus or 50 years old? I don't know), his last name is Chang or Chung. He has a crooked or slanted mouth. It's very easy to identify him. He will always oversell you something and make you agree to let them change parts even though the parts are not broken and still have mileages to go. He will exaggerate the problem to rip you off and make you pay more than you should. Unfortunately, this guy has been working at Richmond Honda for many years. He is always there. Try to be there early before 9am and let other sales agents help you if you must go to this Honda for service. This guy is very rude, arrogant and dishonest. He just makes it sound like if you don't agree to change parts, the car will break down right away. I have another mechanic looked at my car, he said the guy at Honda was just trying to rip me off, and the parts were still good at least for a while. read more

The service department at Richmond Honda is dismissive of customer complaints under warranty coverage. The Customer service guy Tony is rude, talks down to customers. Tony went as far as to tell me I was getting "extras" for getting a loaner car for free (Covered under my Honda Plus warranty). Brought up a safety issue, told it was a characteristics of the Vehicle... Took the car to another dealer, the issue was promptly fixed. Head rests were replaced under warranty, the new passenger one is damaged (looks dropped/ mis-shaped) spoke with manager, told he would have to look into my warranty... Generally when you install a defective/damaged part, it is not considered a warranty issue... Instead of just ordering a new one, the manager tried to argue with me that it was like this because it had been sitting in a box... so in other words it's my problem that the part wasn't packaged properly! Would not recommend this place! read more

Terrible service. I went in for an oil change and these clowns tried to sell me on synthetic oil even though the owners manual clearly states that synthetic is optional for the engine. After telling the service advisor repeatedly that i did not want synthetic he told me that it would "break my engine" if i put in a lesser oil HA! oil is oil, as long as it is the right grade of oil, you are not going to break your engine. I walked out laughing at this "stealership" read more

Not my car but my good friend's car. It happened infront of me. He called a service advisor 3 days before and confirmed there is a spot for this coming froday then we arrived the dealer and the other advisor told us his name is not there and no spot left for the week. Fully book not until friday next week. What kind of service is that? They don't need to lie right? I would appreciate a decline but with honesty than a lie. Total turn off. read more

Salesman William has helped a lot with my purchase, there is no pressure he has excellent service and knowledge to help me select the best car for me. read more

We waited over 30 minutes. We asked to help us several times. People were ignored us. Sale Manager (Brian) - wasn't nice to us. It was terrible. Only Moh Zaman helped to us. Thank you Moh Zaman for your help read more

Very nice service for new Honda Civic .

Why have no minus star ? My van need to recall and book at 11:30am, fine, l asked the lady if l can drop off earlier as my wife need to pickup kids and pick me up back to work, the lady said yes, only thing is they won't start the job before the time, l said fine and only want drop of the van and ask again if l just drop off the car and key, she said yes...everything they promised is not going to work , so screw up my time! read more

Came here for the purchase of a Honda Civic Sport Touring 6 speed. Service was excellent. Danny was knowledgeable, courteous and helped me get an excellent price on my car. Everyone was very friendly and I didn't have to deal with any of the notorious dealership struggles that you would find elsewhere. At no point did I feel pushed to buy or anything like that. Definitely recommend! read more

Found a used Honda Accord that I liked and made a call on a Saturday and was directed to Wayne Suzuki. Told him that I was interested and live in Kamloops and would make the the trip down with my trade in. Told no problem and I would call on Monday morning to confirm that I would be coming down. Call first thing Monday morning to make sure all is well and to make sure I come in at a good time on Tuesday to give Wayne notice. Confirmed the price of the car on Autotrader and Richmond Honda site and all is good. Wayne cant wait to meet me. Tuesday morning, 9:15am, Wayne calls me and says the car sold Monday afternoon and they couldnt hold the car for me. No problem. A bit pissed as I'm 2 hours in my journey and could have let me know after the sale to save me time. Get the story of a kid puts a deposit on a new Accord but needs dad's approval before getting it. Dad doesn't want to spend that kind of money and opts to buy the car I want. Win some lose some. Wayne tries to sell me on another car but not interested. Come to this evening, Tuesday nights, same day of my nice drive to Hope, look on both AT and Richmond Honda, Honda Accord, same one, same VIN #, is still for sale. Richmond Honda site, from $23875, up to $26,875, slashed to $25,875. An overall increase of $3000 in less that 8 hours. Autotrader report on pricing goes: June 11:$24,875, June 18:$24,375, June 20:$23,875. I get that they don't care, but my time is my time, and my gas and my money to come down half way and get lied to. Work at a place with over 1200 employees, and I see over half of them due to the department I work in. Word of mouth is huge and if a dealership treats a couple of people well where I work, the salesmen's cards are posted all over the site and they definitely see an increase in sales. And well over half of my co-workers make $100,000+ a year. Big business loss!!! RECOMMEND DO NOT DO BUSINESS WITH RICHMOND HONDA!!!! I think a call to Wayne Wednesday morning is appropriate read more

My sales, Sandra Schirmer, is pretty nice in attitude and do a lot of effort to satisfy what i needed. A color pen for repairing is given as a warm gift. read more

The people at Honda Richmond are very helpful and provide great customer service. The only drawback was that I had to wait 4 months to actually get my new minivan, but that was due to high demand. read more

I walked into this place with a down payment and a lot of research in hopes of deciding between an Accord and another car (of another make). The salesman barely gave me the time of day and made several stupid "jokes" about my age, gender, and occupation. He even put on Indian music during the test drive when I asked about the sound system as some weird favour given my cultural background. He texted throughout our brief conversation and answered two calls while giving me a quote. He ended up cutting our conversation short because his boss wanted him to close a sale with an "old lady who keeps showing up here but won't seal the deal". Made my decision to shop elsewhere an easy one. I ended up buying the other car the same day. I think he was trying to be funny/down-to-earth but it didn't work and had me running in the other direction. read more

I have been going to Richmond Honda for maintenance services for over 20 yrs and used to be their no. 1 fan until recently. Had to replace the starter motor of my accord and lo and behold, it fell apart after just 5 months. It was still under warranty but what I subsequently found out was that a re-manufactured part was used rather than a new part. I was never told and even when I questioned, I was told 're-man' is the same as 'brand new'. The lady at Customers Services was very nice when I complained and offered me $100 towards my next maintenance. But would I go back? Very much doubt it. read more

I financed my first car here. The only good service I received was from the auto dealer persuading me to buy the car; which of course didn't take much since I already had my sights and mind set on it. While we were discussing car pricing, he didn't seem to be listening to what I wanted, he would change the topic to try and get me to pay the full number, and I kept having to keep him on track! Finally after agreeing on a price, I was sent to the department who handles all of the paperwork and signing. After about 30 minutes of sitting there, signing papers etc, the auto dealer comes in letting us know we had signed for the wrong car! We were about to leave with someone else's VIN number. It was strange to see two coworkers going at it as to whose fault it was. Another 30 minutes we had to wait to cancel all the previous papers and transfer everything over. Finally! It was done, and we headed to get insurance in another office. The insurance rep could not speak english well, and I could not understand what she was saying at all! I had to have her repeat everything multiple times to be sure I was signing for what I wanted. As she was entering information into the computer I started going over some of the paperwork from earlier and did not see any discounts for the price we had agreed upon. Once we were done with insurance I asked the auto dealer about the discount and he couldn't see it on file either. Turns out I was about to leave and pay for the full price instead! Back to the office we went and another 30-60 mins later it had finally been corrected. I then drove home in my new car. A few days later I was looking through my bank account and noticed a strange charge. After calling my bank and Richmond Honda I was informed it was a one time charge for purchasing a replacement plan through the insurance company. So okay, I left it. Three months went by and I checked my bank statements again, and there were three more charges for a bit less but from the same insurance company. I called Richmond Honda, only to be told by the "customer service agent" that I had to call some Toronto number. I called them, and they told me I had to deal directly with the dealership. So again I phone Richmond Honda back, and the same chick answers and immediately transfers me without even letting me finish nor apologizing for making me call the wrong number earlier! I understand your job is to transfer people to other departments but learn to do your job and listen to the problem before sending someone on their way! There was no answer, so I left a message. Two weeks later I have yet to receive a phone call! I also emailed the lady I had been talking to when I first saw a charge and who advised me it was a one time charge to see if she could explain to me again why I had more payments being taken out of my account; two weeks later, NO EMAIL RESPONSE! I finally called the insurance place myself and they explained what the amounts were for, and this information actually was NEVER explained to me when getting my car. Or perhaps I missed it since it was so hard to understand the insurance agent! I dealt with it myself, drove there a couple of days later and cancelled it. $200 bucks later it's finally done with. I will never go to Richmond Honda again! They are unorganized and just not good service representatives. They just want you to to buy the car, and the service in between and after is horrible! read more