My Wife and I were visiting her mom in St. Johns Michigan. On New Years Eve, at about 3:30 pm, the…read moreheat stopped working. I called Chasco Plumbing & Heating LLC and left a message that my 90 year old mother in law has no heat. Chasco called me back within 10 minutes. The person took contact information and told me the technician would be there within 15 minutes. Gabe showed up, identified the problem (dirty flame rod) and had us up and running within 30 minutes. Chasco will be the go to company if we have any issues with the heating or cooling.

I definitely won't be recommending this place to any of my family and friends. Had a very specific…read moreproblem and was told $126 to walk in the door plus whatever part may be needed. That definitely wasn't the case here. It cost $115 to install a thermostat (plus the $126) that I had to explain to them how to install it because the technician did not know how. I was specifically told $126 and if a part was needed then I would have to pay. I specifically asked over the phone multiple times if it was "$126 flat" and specifically asked about any other costs like labor and she assured me only $126 to walk in the door and parts. The scheduling lady doesn't remember the conversation going that way and was extremely unprofessional over the phone today. I would have been less frustrated if I was told upfront WHEN I ASKED what the costs were instead of being blind sided. Makes their competitors more intriguing for the future. *I would give them zero stars if I could.

Dan was paid cash in full and did not complete the job for 2.5 months after being paid. Graham was…read moreunresponsive for weeks and when questioned about why it was taking so long to complete a job that should have taken 2 weeks maximum he blamed me for having other contractors at my house working on other parts of the house at the same time. Unprofessional all the way around.

Great job by Dan Graham in solving a perplexing technical problem. He diagnosed the issue, did…read moresome research and found a solution. First class professional.

After calling a few places to Insulate my basement I hired Kevin and team to do the job. I spent…read morehours researching online and watching YouTube to make sure I picked a good company. I am extremely happy with the results. This team was professional, and Kevin took the time to explain any questions I had.

Kevin and his team were excellent. Professional, clean, and great communication. Excellent value…read morefor the work that they preformed insulating my home.

Great customer service and very professional. I have had various plumbing needs handled by Whitney…read moreservices and am very pleased!

Absolutely THE WORST HVAC company I have ever had the displeasure of working with. I was ripped off…read moreby EX-CEO Matt on two different locations, Mine and my fathers. First I paid for a new Furnace, AC unit, and tankless water heater. After the install I found out instead of installing the SER 16.2 I paid for they installed a 15.4 instead at my house. Both my father and I were told we had sign up for the service contract and that they would service our equipment for free. In the beginning it seemed like a great deal. I also had my water main break and that was all this initial call was for. I was able to fix the main break on my own and did not need the service. It took Whitney so long that they had already installed the AC and furnace but not fixed the water. When I told Matt I didn't need he stated he had all his profit wrapped in that portion and that I would need to pay another 4k... My father had an AC and Furnace. They did not give him the de-humidifier he paid for because the install tech had a dull drill bit and inadequate tools, it took him 4+ hours to drill through the wall. My father offered a better bit and drill, the employee refused. SO he did not get what he paid for either. Fast forward to the after the first winter and my fathers AC is not working. WHiteny comes out and tells him he has a leak, service plan expired (even though they never came out for wither of us) and he would need to pay them. He then called the office and spoke with the office manager who stated he would not have to pay. Later I call I have to my service completed that I paid for at install (more than $4350 after the additional extorted $4000. ) just to find out my service plan expired and I also will need to pay after they completed the service, not before. I call the manager explain the situation let them know I am not going to pay, they say that's totally understandable, the AC unit should not be leaking when barely a year old. THIS WHOLE TIME THEY BILL ME FOR EVERYTHING. My dads service, mine, just everything. I call ask them for the 10th time to straighten out our accounts, explained again the entire situation to Margot. She says she will fix it, and talk with the higher ups and get this resolved. Instead she then Billed my father for services from MY house and his house! This company is hot pile of crap and is the biggest mess I have ever seen. If they continue to harass us over their fraudulent charges and business practices, we will see them in court. You sold me a 16.2 and installed a 15.4 thinking you were slick. You lied about your service plan, and over charges customers because your employees had poor tolls and improper equipment (Install tech tried to drill through a 12" wall with a dull bit and dead right angle battery drill). My father and I expect an apology. Thank you.

Service was excellent. They found the problem quickly and dealt with it. I was very satisfied. The…read moreprice was reasonable. Would definitely call them again.

Received great service after other companies wouldn't call me back! Highly recommended, will…read moredefinitely use Controlled Comfort again.

Great local company. They have done the maintenance on my HVAC and are always on time and…read moredependable. Price is very reasonable.

Service technicians found a partial break in the heat exchange and replaced the furnace with a new…read moreone the next day. The installation only took two and a half hours and workmanship outstanding. Highly recommend Tyler Heating and Cooling.