Came to the house and gave an estimate for a roof replacement. Required that both my wife and me be home for the estimate. Gave a slick presentation about the product and the quality. Then gave the 1-year guaranteed price or a 35% discount if I sign right now. Basically, a time-share gimmick. I resisted the pressure, and got another estimate for an equivalent product with an equivalent 50-year warranty. That estimate was approximately 50% of the "discounted price" if I sign right away. They may do fine work, I don't know. I will never know based upon these pressure tactics and high prices. read more

Initially, I would have considered this company for just about anything my home needed. The sales guy was nice, but if I knew I'd be harassed consistently I would have never answered the door. I have moved from that home over a year and a half ago and this place STILL calls me constantly, even AFTER I told them I have moved. At this point, I could be roofless and without windows and I'd rather freeze and get soggy before giving them an inch. A good impression goes a long way, but the constant phone calls from different numbers is ridiculous and they do not listen when you tell them not to call again. Today's date is 10/1/26 and I JUST repeated to their salesperson that I do not own the original home they have on record and to stop calling me. This is the third time I have asked them to remove me from their prospect list. read more

I left a bad review a month ago. It has now been 23 weeks waiting on windows. They get you because the contract says estimated time is 6-8 weeks. If you try to get your money back they have a clause about restocking. Restock what??? windows you never made. DO NO USE THIS COMPANY.. Time to get a consumer lawyer involved to shut this Scam company down... read more

If you need anything after they have been paid your out of luck. Whatever they say is covered in their sales pitch you better get in writing. You should just not use them, I wish I didnt read more

Big thumbs dow. Really wish this company would come fix what they messed up. I'm still paying for the work. 1 day job turned into three months. The workers left rotted wood under the singles. The owner would not redo the work Even though the team was fired. Now black mold is forming and I have a child with lung issues. They need to do the right thing. We've been ghosted. read more

HomeStar Remodeling - Windows Installation Near Me - Wilmington, Delaware

I would not recommend this company for roofing. They used high-pressure sales tactics (this price only good if you sign right now) on my wife. They did a poor job inspecting the roof beforehand, and told me I wouldn't need any plywood decking put on the roof. When they got the shingles off they said the entire roof needed new decking and they charged me $125 per piece of plywood (which I could buy at Home Depot for $30), which added $6,000 to the cost of the roof. All of the roofers we Hispanic and spoke no English, so they probably use illegal immigrant labor as well. The gutter people they recommended did a poor job and I had to have the gutters repaired once already. Now, after a few years, the ceiling in our kitchen is leaking. After calling the office every day from Memorial day to the 4th of July and never speaking to a live person, I finally got someone on the phone. It took them 1 month to get a person out here to look at the roof leak. They said the flashing and soffit were installed poorly and that was causing the leak and that I needed to call the main office. I call the main office every day, and most days I only get voice mail. The few times I have gotten through they promise me that "we will get a crew out there soon. I will call you back to schedule" but they never call back. At this point I am considering talking legal action because the sheetrock on my kitchen ceiling is now ruined and I have no idea what the wood on the roof looks like. DO NOT USE this company. read more

Left a 1 star review on google because of their pushy sales tactics of constantly calling even after I told them I can't afford their service. Of course their response is to call me yet again from another number. Scumbags. read more

I ordered complete package windows & doors $30k, everything was good first few years, warranty on doors is terrible waited for 8 months for screen replacement in 2025 summer ended, been waiting since Nov 2025 for front door handle that's broken, warranty Svcs is TERRIBLE, paid an extremely large amount of money.... Don't fall victim to this egregious abuse To add insult to injury, they sent a tech to measure my front door for new installation, sorry we have the wrong house, that was his response.... WOW My response was where are my door handles?? you guys are full of do-do. S. Davis read more

They are so high pressure and unprofessional. Stay away from them. They call non stop every few weeks even after i politely tell them to stop. The man I spoke with this morning was yelling at me that they are not calling me. I have received over 8 nasty calls from them in less than 4 days. read more

I only wrote a review once because I was very pleased however this time I'm writing because of my dissatisfied with this company. I was supposed to have them to install windows for me. They came out to measure my windows 3 times. I gave them a deposit of 8,800 tis was in February. They never showed me any windows, I get a phone call saying my windows have been order. I explained to them I never seen any windows and that I wanted my deposit back. This was now I believe 2 weeks later. They told me I couldn't get my money back because I was to far in the contract. When thy came out the first time it was told to me that the process will be 8 weeks out. They just continue with the windows that I never seen. A 8 week project came to be 10 months. Pluse they didn't have the correct windows for one they supposed to replace, and they didn't give me a screen for one of my windows. It's now been 11 months from the day it started and I'm still waiting for my screen. I was dissatisfied with this company and the windows are not up to my standards. BEWARE BEWARE I WILL NEVER USED THEM AGAIN read more

Photo 1 in review by Tomica Twyman Local Guide·32 reviews 2 days ago New DON'T SIGN ANYTHING!!!!!!! I signed an agreement with Homestar and it took over a week for them to tell me I was denied financing. Homestarhad twopeoplecome out to assess the job and take measurements that is as far as they got as i was still waiting on news of financing and still didn't sign actual contracts to complete the work. I was able to find another company to do the job and they gave me financing. Homestar has a sneaky contract cancelation policy that you must pay 25% of the proposed work if you don't cancel within 3 days of signing! Like I said it took longer than 3 days just for them to deny financing!!!!! Now I have to pay over $14,000.00 to them for work they will NOT be doing! I hope this review reaches others before they make the same mistake I did!!!!!! read more

Our experience with Homestar was AMAZING. I'm surprised to read the bad reviews on here, we didn't have anything but a great experience working with them. Our initial meeting with the sales consultant, Alex, was great, he was kind and very knowledgeable. I didn't feel harassed or pressured at all. Alex then asked Mike, Director of Operations, come out to look at the job. He spent a lot of time going over everything with my husband and came up with a great plan to remedy some existing (potential) issues. My husband a carpenter and was very impressed with his level of knowledge, eagerness to help and great attitude from Mike. The extra time and care given to this was above what we could have asked for. On installation day, a crew of 6 men show up at 7am and begin tearing down the old roof. They were polite and respectful and worked over 12 hours to get this job done. They worked very hard all day and were meticulous in their work. From start to finish, this crew was a dream to work with. When the job was finished, I expected to find nails and debris everywhere, but even after a 13 hour day they spent a lot of time cleaning up. The ground was impeccable. Several times throughout the day, Mike and Ty (Project Manager) stopped by to check on their progress and made sure we were happy. Ty came out a couple days after to check in and see if we had any problems. I know this is a long review but there's a lot to a big project like this and we were impressed with Homestar every step of the way. First picture is before, all the rest are after. It's hard to capture the great craftmanship in the photos. read more

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They left the old frames and seals exposed, so that we have to deal with ourselves. The windows can only open to a third.

After waiting 17 weeks (despite being told 7-10 weeks) for our new front door, two windows and three sets of shutters, the company arrived for install with no shutters, the wrong windows and a door that was smaller than promised. Since then, we could not get anyone to call us back to explain what happened, the location of the windows we actually ordered or when we'll get them. Customer service has lacked this entire process, we never received the design comps we were promised, and we are extremely disappointed and frustrated with HomeStar. To invest as much money as we have in these products and be given the wrong order--and an incomplete at that--is unacceptable! The only saving grace has been the two gentlemen who did the install, who were very professional and apologetic for the mistakes, even though they had no answers as to what happened. Only after we posted a review on Google did we finally get a call from the company. While they still could explain why we didn't get the windows we ordered, we were told they would rush order us new windows in 4 weeks. Now, 22 weeks after we signed an agreement, we got our correct windows and shutters. Unfortunately, after delays, mistakes and $19K in costs, the shutters are the best part of this job. The door and windows look and feel cheap. And while Matt, our original sales person, has been the only responsive person at the company, they had the audacity to send him to our home with a $200 gift card and ask for us to take down our prior negative review. If you're looking for a communicative company that delivers quality products in timely manner, then look elsewhere. This has been an absolutely terrible experience. read more

Not exactly truthful/transparent. I bought the most expensive roof repair after meeting them at a trade show in Philadelphia where they promised "lifetime guarantee". That was in 2019. 5 years and a big storm later- the roof gets damaged. 5 days and 6 phone calls on various different Homestar voicemails later-I manage to speak to a young lady who admitted that the guarantee only applies to improper work installation and I would have to prove that the problem was by bad installation...How do I prove that? Bottom line- ask them to point out where in the contract is whatever they promise and then ask them to elaborate on what exactly you are buying. I got suckered- you don't have to. read more

The best windows and siding. I saved over 50% over the first 3 months on my electric bill after getting the windows installed. Very professional and great communication!! read more

I live in a community that clearly states no soliciting no trespassing. they came to my door. I told them they were not welcome and we did not allow soliciting they claimed they had perm from the office. When I went to take his photo, he hit my hand. we had to call the police to have him removed. read more

HomeStar Remodeling - Windows Installation Near Me - Wilmington, Delaware

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If I could leave no stars I would. They knocked on my door even though it say no Solicitating. Convinced my finance we needed a new roof. Said they were gonna lie about the age of the roof to get it done. Now they won't stop calling from different phone numbers. And keep trying to scare tactic me on getting a new roof. He was very rude and would not get off the phone. This company is making money off scaring people to get new roofs please everyone beware. Definitely do some homework on this company before you give them a cent. read more

DON'T DO IT! Harrassing Phone Calls from Samantha at Homestar Remodeling. The sales person was professional and nice. Very high pressure sales, do it today and save thousands, but if you do it tomorrow you will pay thousands extra. Signed then changed our minds within the right to rescission time frame. Now they call us both my husband and myself EVERYDAY FOR ALMOST 2 MONTHS. Enough already. Harassment! Call another company. read more

The whole team did a great job getting our project together for a price we could afford! Very professional and solid communication on delivery and the install date. The installation of our roof and gutters was a great experience. Our 1953 home looks brand new! Definitely planning on using HomeStar again for the windows! Thank you HomeStar! read more

HomeStar Remodeling - New roof and new gutters! - Windows Installation Near Me - Wilmington, Delaware

So you know: I decided not to engage this contractor so I cannot speak to the quality of their work. I was actually not going to share my impressions at all but after the third or fourth follow up, I'm fed up with their high pressure tactics so here it is: The salespeople were knowledgeable and respectful but were extremely high pressure. The sales pitch was well over an hour and they had to come back a second time. Some of the comments on the condition of my current roof or quality of other contractors work were extremely over-stated to the point of being borderline dishonest. Finally, their bid was double the other estimates I received. And my regular contractor advised I wait another 3-4 years before I consider replacing it. So.. after your extended sales pitch, the follow up calls start. I've dealt with a lot of contractors but these people are seriously pushy. No means no, people... my money, my rules. I don't owe you a debate on my decision. read more

Hiring this company has been the biggest regret I have as a homeowner. I have left a pretty long review on Google on my experience and below is the link in case you would like to read. I have decided to add a new review on this platform since I can only leave one review on Google. To give a general history of everything prior to this. We had 6 windows installed by them in 2022. The installation and initial experience wasn't great due to missing/damaged on the install date. Missing screens after the installation was complete. One window not closing properly which soon evolved into windows leaking during rainstorms. It is actually comical if I look back and count how many incidents we have had with water leaking from the windows they installed and the amount of times they have been out here to "fix" the problem. Two windows up until now have been the main source of the water leaking incidents with multiple visits from Homestar to address the problem but surprise surprise we have another window that they installed leaking. I am beyond the point of exhaustion with this company. My only recommendation is to have Dan from customer relations handle any issues you have, and more importantly request Dale as your technician. Dan has been the only point of consistency in getting us on the schedule. Dale is a extremely skilled technician/installer who has been the only one out of the countless people that have been here to actually fix the windows. https://goo.gl/maps/huHKDKeCiNj2aS5V7 read more

HomeStar Remodeling - Windows Installation Near Me - Wilmington, Delaware

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We had our roof replaced by HomeStar on May 1, 2024. The roofers inadvertantly punctured our freon line of our air conditioning system, This cost us $2,158.16 to repair the system and replace the freon. The project manager admitted it was their fault and promised we would would receive a check soon. After many calls and emails, we have not heard from the owners 5 months later. After filing a complaint with Better Business Bureau, now they are saying the pipe was in the wrong place and it's not their responsibility. They sent a young inexperienced man to do the pre- install inspection. It's his job to note anything that could cause a problem. Don't trust these people to honor your warranty. read more

From consult to install, the HomeStar team was great! The windows look wonderful (single day install) as does the roof (single day install)! The scheduling team worked with us to move scheduling around a few times so we could do both installs back-to-back!! read more

Had the roof done under high pressure sales. Decent price work seemed ok until Nails everywhere J channel loose and fell off siding Forgot to install roof vents in the roof as scheduled Dented and broke my sons car cause they pushed away from the house. Sent quality guy to investigate not sure what he was looking for cause he didn't do much. Not impressed. Call someone else. Hell I can even give you a couple of names They don't take responsibility for this misgivings Won't get bit again. read more

Had 5 windows put in with 2 more wanted at a later date when it came time to put the 2 in they told us the job so to small so now they are staffing us! If I could give a lower rating I would! Just bad business practice! read more

If I could give them zero stars, I would. I am in collections for a contract I rescinded within my 3 day right to do so. How can they collect a debt when no service was performed? I know they got the cancellation but months later call to set up installation! Then they said oh we can complete the cancelation, we just need to come there. No, sorry - we had to block their number and now they claim I owe them over $600. Avoid them like the plague. read more

I had them install my front entry doors two years ago. When the installer was leaving, I checked the door and noticed that it didn't close properly. He "told" me it was "no problem", it would settle in eventually. Well, guess what? Currently, my front door DOES NOT LOCK ENGAGE at all! I reported the problem on their website (my only choice) and was routed to "repair ticket" Hell for the last 6 weeks! Imagine not being able to lock/unlock your front door when you leave your house for 6 weeks??? Nice? Thank goodness my garage door is working and I can leave my house from there. When I emailed Nickole Glover regarding this, I was told, "They would get to my ticket asap. " ... STILL WAITING! read more

Had a sales rep come to my door today in uniform. Claim he just moved onto the street (didn't pronounce the street name correctly) and was reaching out because he noticed my windows could use some updating. When I asked if he had a solicitation permit he said it was in his truck and then questioned why I was asking. Our township regularly updates us about solicitation permits, so I already knew that he did not. I called the township again to confirm in case I had missed an update. Nope-no permits. Employee lied about having a permit and likely lied about moving to the street. Maybe the guy really did recently move to the street but soliciting your new neighbors for business and lying about solicitation permits it's shady. read more

They originally left paper on door beginning of year.i had already been researching on windows & pricing.i called a guy Mario called & came out with samples & by then kinda had ideahe was thorough & professional. I decided to get bedroom & living room done..they came out Aug 28th Monday.2 guys ..one had 17-18 years installing Windows - other guy was in sales but helping out .they were done 9:30-2:30 pm. Cleaned up & I was very impressed. Would I recommend them: yes!! Not the cheapest but not the most expensive but Lifetime warranty..so I'm satisfied. read more

HomeStar Remodeling - Windows Installation Near Me - Wilmington, Delaware

I would never use this unprofessional company. They sent out Rob to canvas our neighborhood for potential business. I spoke with him for a few minutes and shared my information; but when I did not commit to an appointment time for an estimate without as I stated I would prefer that my husband be present for a purchase of this size , Rob got very visibly agitated ,muttered curse words under his breath, refused to acknowledge me again , threw his hands up and walked away . If this is the type of individual that Home Star employs , I would be very hesitant before you allow them into your home . This interaction was unsettling and uncomfortable . It is obvious to me that the training provided to the sales force at this company is very sub par. Absolutely the most unprofessional encounter ! read more

I had a great experience from HomeStar Remodeling. When we first got our estimate, we worked with Robert B. who was very helpful, informative and not pushy. After agreeing with replacing our windows, we worked with Alexis with scheduling the replacement. She was great and accommodating. They had to come out a second day since one of the windows was damaged when they received it. Alexis was able to schedule that 2nd day on a weekend, which was so convenient for us since no one had to take a day off from work. The workers that came to replace the window were fantastic! They left all the areas clean and spotless. Extremely satisfied with my experience! read more

HomeStar Remodeling - Before - Windows Installation Near Me - Wilmington, Delaware

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We had windows replaced in our home. We were told by the salesman that the project would take 2-3 days to complete. Instead, it was about 18 months (months, not days). Installers arrived on many occasions without all needed materials or damaged window components. Windows were either manufactured with flaws, the wrong size, or were not carefully inspected before arriving at our home. The home office consistently blamed their installer for delays, though it was obvious that the installer was not at fault for not being provided with all needed materials. We've had many contractors in our home over the years. Nearly all did a great job with the work. Homestar was by far the worst contracting experience we've had. We lost time, income from lost work, and endured more than a year of aggravation. We ended up paying them a fraction of the originally quoted price for the work. read more

They have outstanding customer service, do high quality work, and have very competitive pricing for roofing. Everyone went above and beyond--customer service reps, managers/directors always called me back immediately when I had questions before the installation. The roofing crew showed up on time, was professional and tidy and did excellent work. Managers called us during the day to make sure the job was going well. Crew finished the job early and cleaned up so thoroughly you couldn't tell they had been there. Reliable, responsible and efficient. 5 stars + read more

I have been attempting to secure the refund of a deposit on behalf of my elderly and disabled uncle. A door to door salesman from this company convinced him to contract over $11,000 for a new front door, when as it turns out, he only needed to spend $200 to get his locks fixed. My uncle is legally blind and did not know what he was signing. The company did not provide any services nor order any product for him what so ever, and they still refuse to return his $1697 deposit because they said he didn't cancel the transaction within 3 days. They feel that since their commissioned sales force spent time with him, they are entitled to keep his deposit for their time and effort. They plain and simple took advantage of him. I have been begging them to do the right thing and return his deposit all to no avail. They insist on a doctor's note and proof of his disability which is rather insulting as I presented them enough facts and info that clearly showed he was not able to clearly understand what he was signing when he gave them the 15% deposit on the $11,397 door. Would anyone in their right mind spend that much money to replace a front door on a simple townhome when your only issue was with the locks? read more

if you tell them no to their service you are constantly harassed!!! I'm so sick of telling them no and they keep calling and asking me why this and why that and I said No!!!!!! read more

No means no. Way too aggressive to make an estimate appointment. You also don't need two people to make a presale. The professional way to respond when someone isn't interested in your product is to leave your info. They essentially refused to leave their info unless I made an estimate appointment. So I had to resort to leaving a fake number and fake time to be home - their fault. Maybe hire presales people who aren't so desperate next time. If anything, this made me want to invest in a doorbell camera. When I actually do want to upgrade my windows, I'll be sure to never use or recommend this company. read more

These people came out gave me an estimate I signed papers then had to replace my heater system could not swing both payment they understood and put a stop on the roofing job then the yr mark came up and I get a call and a text threating that there putting this in collections if I don't get back to them remember this homes***s you don't get something for nothing read more

High pressure door to door sales people who refuse to leave unless we allow them to give a free estimate. I ceded this one time to be polite and allowed them to schedule an estimate and they never followed up. Two sales guys just showed up and asked to provide an estimate. I was busy on the phone and that didn't stop them from pressuring me to allow an estimate. I refused and they gave me a stink eye when I said I wasn't interested. I am due for a roof change and there's no way on earth I am going to call these guys. read more

Love the roof they put up and the job they did! They were very professional and timely. They cleaned up the mess afterwards. The roof buckled in the front a few months later and they came out to repair it with no problems. read more