Knowing what I know now, I only give G. Fedale Roofing & Siding 2-stars out of a possible 5, & will not recommend G. Fedale Roofing & Siding to anyone.
I understand our roof was a small project & low revenue for G. Fedale, but I will not tolerate nor respect anyone treating me & our family as if we are small & unimportant.
12-31-23 Response to Business Owner Michael D.: take responsibility without excuses. Don't lie by claiming "barriers outside your control" over the course of nearly 2 weeks of our repeated requests since the project was "completed." We signed contract promising magnetized sharps cleanup, asked on date of project completion for contracted magnetized clean, didn't get it. Foreman promised to return with magnet & call in advance. Never called, never returned. I cleaned razor blade & some nails from grounds myself waiting 10 days for response. Then called salesman Evan for magnetized clean, no response. Called your office, spoke in person with employee, stated our complaint & that I would write a review publicly. Next day foreman was rude, contentious to me on phone & in-person to my wife. Both of us gave permission to him to return to complete cleanup. He antagonistically claimed only 1 nail was on grounds. See photos of 19 other nails, sharps I found AFTER he claimed to have magnetized property twice. Your foreman & crew were unprofessional, sloppy, & rude. Your response to us regarding your employees' performances is patronizing.
12-27-23 Update: found 19 more nails, sharps on grounds today, a week after rude contentious foreman claimed only 1 was on grounds. See photos.
Used Best Pick Reports - Delaware County (PA) journal to review 3 companies for estimate to replace shingles & coverings on roof. Selected G. Fedale Roofing & Siding. Our project was about as simple as a roofing project can be. Our house only required the shingles & coverings to be replaced on front & back roof, about 8/12 slope, very good wood integrity, & total area about 850 sq. ft., no protrusions other than small vent pipe & chimney on south edge (no angles, windows, dormers, etc.).
After we paid the initial 1/3 of the quoted price to secure the project, our experience changed with G. Fedale:
- significantly less contact, from more people unknown to us, & much slower to respond to our calls.
- G. Fedale said they were coming the week of Thanksgiving, so we delayed our holiday decorating. They did not come that week, did not call.
- G. Fedale then said they would do project Tues. Dec. 12th beginning between 7:00a - 8:00a, finish that same afternoon.
- Workers arrived at 6:00a and sat in truck in our driveway until foreman arrived at 7:00a. Woke up all of us.
- Roofing portion, dumpster removal did take only one day as promised, work completed by about 4:00p.
- Workers knocked down our Comcast cable coming from street into house. They never told me they knocked down cable, I happened to see it. When workers restored cable to the eave hook, they did a poor job of it (2 pictures attached). Cable came down again 4 days later in rain storm. I had to go out in rain on my ladder to properly reattach cable.
- So far, no leaks from the roof that we noticed, but I haven't been able to get up to the roof to fully inspect the quality of the whole work.
- Workers very poorly cleaned up premises, removing most trash and scrap pieces. There are still a lot of small pieces around the property.
- Workers left over 2 dozen unused nails in various parts of our gutters, which I found and removed.
- Next morning foreman returned unannounced to us to pick up sharps from ground, & told me "...(he) forgot to bring the magnet." I told him that was important to us, was promised in writing, important part of our decision to hire/pay G. Fedale. He promised to return next day with the magnet & to call before he arrived.
- foreman never returned next day, never called.
Found over next few days: razor blade, 2 roofing nails, & long wood nail, all close to house. See pictures.
- Called G. Fedale salesperson, informed him of sharps, & told him to alert foreman to come back to house as promised to magnetize, remove sharps. We have 4 dogs at risk for cutting their foot pads, expensive vet treatment to stitch such injuries. Also, risk to mow lawn & shoot sharps out the discharge, possibly seriously injure someone.
- Not salesman nor anyone from G. Fedale returned my call.
- Called G. Fedale office 2 days later, spoke with employee, explained situation, & again instructed to magnetically remove sharps as contracted.
- Foreman came next day with magnet, but called me on phone to combatively antagonize me, saying there was only 1 nail he found, & that I shouldn't complain because he previously magnetically checked premises. Even if that were true, I should never have found a razor and 22 total nails if he used magnet as claimed. Continued to be contentious with me on the phone, & also in person with my wife who was home at the time. read more