These reviews of HomeSense are very suspicious and, if you read closely, focus on the friendliness and thoroughness of their service technicians, such as Dustin and Darren. I have had both Dustin and Darren to my house and while they are both pleasant, it became apparent to me not so long ago that Homesense is not what it seems. In a fairly recent service call where I spent a considerable amount of money on one of my two units, the technician indicated that I needed to replace a capacitor on another unit in the house that he looked at briefly. Since the technician was nice and pleasant and created something of a sense of trust (trusthomesense.com) I said that would be fine and he said the office would send me a quote and the part would be ordered. When I received the quote the same day or the next day and realized it was almost $200.00, I elected to do a little more research. Much to my delight, the part was only $8.00 on Amazon. To my dismay, however, it was now apparent to me that Homesense was going to charge me about $190 to come out to my house and install this capacitor. Well, you might say that is not so bad until you realize the replacement of this capacitor took me, an untrained, but reasonably intelligent guy, less than 10 minutes. In fact, most of this 10 minutes was spent determining the tools required, which ended up on being socket to remove to hex screws and then to unplug the old capacitor and plug in the new capacitor. I am not even sure the old capacitor was defective, but what the heck, it's been a few months since the Homesense guy was here and the part was only $8.00. Plus it allowed an opportunity to learn more about my furnace and to, unfortunately, realize that Homesense is good at marketing and at hiring a guy or two to work as service technicians. I even learned that at least one of their technicians classifies himself as "self-employed" on LinkedIn. Interesting. As far as Homesense goes, I decided to do a little more research. The co-founders of the company are prominently featured on the company's website. But interestingly, neither of the founders are described as being in the HVAC industry. Further research on these two individuals indicates one was a finance major and the other a management/marketing major. Then when I went back to their website, I read more carefully through the HVAC Affiliations/Certifications section and learned the company is a member of Home Artisans of Indiana, a member of the Better Business Bureau, a member of Angie's List, a member of the Heating and Air Conditioning Alliance of Indiana, and North American Technician Excellence. In essence, they assert themselves as belonging to organizations that collect a fee for membership and offer courses. There is no evidence that I can find mentioning the co-founders being trained at a high level as far as HVAC systems go. Yes, the technicians are trained, but the technicians of Homesense are just the guys doing the work. The business practices are not set by true HVAC professionals, unfortunately, and that is why I offer words of caution. After my experience with Homesense, where I was convinced to join their maintenance program, I learned from present and past employees that the technicians are incentivized to sell memberships and additional services. This is probably true of many companies in this space. However, I urge you to be cautious of Homesense, in that the marketers are really the ones running the company and the technicians coming to your house are compensated with bonuses and/or incentives to sell additional services that may be unnecessary. Like I said before, Homesense tried to convince me to pay them $200 six months ago to replace a capacitor that was working just fine and continued to work just fine until I bought it for $8.00 and replaced it myself just for fun. The learning is that Homesense tried to get me to buy unnecessary services, which is disappointing (or possibly worse). In closing, I urge you to find real professionals in the various trades when you need work done at your home or business. I do not need a finance major and a marketing major to fix my roof or repair a garage door, for instance. However, I can tell you that these marketing and finance majors will ensure that you and I are billed and collected from, for certain, which is why Homesense has the handy credit card swiping devices right in the hands of the technicians so that when they convince you to pay $200 to install an $8 part that is working just fine, you can get it paid without even thinking about it or without questioning the legitimacy. It is a genuine shame that Homesense technicians are trained in how to gain your trust (trusthomesense.com) and then your trust is exploited. Nice Job, guys You fooled me once. read more

My husband and I have had a wonderful experience dealing with Homesense heating and cooling. Ashlee, Brad, Josh, and Chris made my family feel comfortable from beginning to end. They took their time to answer all questions we had along the way. This is our first home and we knew we needed a new furnace, since our old one was twelve years old and rusted. We called on Wednesday 4/6/16 and scheduled an appointment with Ashlee. She answered all of my initial questions with knowledge that Brad confirmed when he arrived. She was nice, patient and very helpful. Brad showed up the next day on Thursday the 7th and really took his time to explain the intricacies of replacing our current system for a newer model. Brad's zero pressure, but knowledge of the system, was what sold us to hire them on the spot. He took the time to explain the mechanics of how the replacement process would take place, plus their first year of free tune-ups and maintenance was an added bonus for us financially. We scheduled the appointment for Monday morning on the 11th when Josh and Chris would be there to install the new unit. Brad was also scheduled to show up to make sure we were happy with the process as it was taking place. As life would have it, our furnace died on Thursday night the 7th. I wasn't sure what to do, but I remember Ashlee telling me that if we ever had an emergency to leave a message and she would respond as soon as she could. I decided to take a chance and left a voicemail for Ashlee that night. At six am on Friday morning I get a call from Ashlee letting me know that their team has bumped us up to emergency status and that they would be arriving in a few hours to replace our old system. I was astonished at their level of service to our needs. She coordinated with Brad, Josh and Chris during the night to make sure we were taken care of the next day. We were really concerned too, especially with the freezing temperatures expected that weekend. She went above and beyond in service and she is just phenomenal at what she does. Just like Ashlee said would happen, I received a call from Josh letting me know he will be there shortly. Both Josh and Chris arrive and get started immediately replacing our old unit. Josh and Chris took time to explain the new system and actually show me what to do if I ever needed to shut the system off myself. A few hours later and Brad arrived to check up and see how we are all doing and made sure I felt I understood the new equipment as well. Josh and Chris were very thorough and finished up by 1pm and stuck around to explain how to use the new thermostat too. They were very courteous about protecting my carpet and cleaned up meticulously before they left. Overall just wonderful installers that made me feel safe. They were also very kind to let my three year old hang around and watch them setting up the new system too. Lastly, I spoke with Ashlee again to thank her for her coordination expertise and to set up one of my free maintenance calls to tune the A/C for this springtime. We plan on going through Homesense heating and cooling to install our new A/C unit in the future. Ashlee, Brad, Josh and Chris are assets to the Homesense heating and cooling company. They are compassionate, knowledgeable, professional and hard working. My family is very thankful to the Homesense heating and cooling team. Thank you guys so much! Sincerely, Meredith read more

After 19 years of service my wife and I decided it was time to replace our Heating and AC unit. The worst part of this experience to me is getting estimates from various companies and then deciding on one. Not knowing a thing about heating or AC units I went to the internet for answers and reviews and that is where I found Homesense Heating and Cooling. Homesense wasn't one of the big names but their customers gave them A+ reviews. After having 3 other heating and cooling companies come to my home and give me estimates Brian Schutt from Homesense came in and didn't pull any scare tactics or pressure me into anything . He truly listened to my needs and expectations and suggested 3 different units that would work for my size home and needs. Homesense honest approach, price and features won my business. On installation day everything went smooth and just as Brian Schutt said when we met for the estimate their installers are the best of the best. This guy took so much pride in the placement of every screw, cable and pipe it felt like he was installing it at his own home. He cleaned up after himself and left no trace other than a brand new Heater and AC unit outside. Homesense did everything they promised and at a better price than the big names here in Indy. I recommend Homesense without reservation to anyone needing a HVAC unit. read more

I could not have been more impressed by the entire team at Homesense. Our furnace went out on a Thursday morning and we had two groups come out for quotes on a new one. The first company that came to the house took a look and then just said a price... Took about 3 minutes. When Brad from Homesense arrived he immediately impressed me by asking questions about the house and taking notes on things such as square footage and vents. This may be a normal thing, but the first company didn't do it... Brad knew codes that needed to be followed and brought up issues with our vents to the chimney that the other company didn't even mention. His attention to detail and obvious complete knowledge of his craft made it an easy to choice to go with Homesense. Install started immediately the next day and was finished in a few hours. Easy and excellently completed. I would recommend Homesense for ANY project! read more

If you want "NO Nonsense" repair, please call Homesense Heating and Cooling. These people are straight-up Great!!! I called about 10 different places just trying to get a quote and none would even give me a ballpark number. Homesense does not give you the run around and won't take advantage of you. Mandy, who answered the phone, is wonderful to speak with. Very direct, respectful, cool and nice to speak with. My service tech is Michael Jefferson. I haven't met a nicer person in the business than him. Michael is professional, very knowledgeable, quick, great to talk to. He gave me suggestions about what could be the issues, diagnosed my HVAC with detail and quickly, gave me alternative solutions for dealing with my issue... and got my hvac back working wonderfully! I totally recommend you ask for him! Actually, I totally recommend you ask for Homesense Heating and Cooling!!! read more

Awesome company! Honest, transparent, and reasonable. I've gotten nothing but excellent service and fair prices from them. Some of the technicians even remember my kids names between visits and go out of their way to say hello when they come by. My first interaction with them was when my a/c unit went out on one of the first hot days of summer and I was calling all over town to get someone out to look at it. One company wanted to bill me up front just to secure an appointment, and still couldn't guarantee that they'd show up on time. Homesense came out the next day and provided a free quote. Every interaction I've had with them since has been just as professional, and I've recommended them to several friends and coworkers. read more

I was very impressed with Homesense. I had to replace my entire unit, which is never fun. Luckily for me I found Homesense who helped me figure out the best path I should take in replacing my heating and air system. After all the info I gave them based on my personal situation, they suggested going with their least expensive system. I feel most companies do the opposite in these situations. We made the decision, the system was put in very quickly and everything has been running great! It's was great working with an honest and professional company. You would be making a mistake by not giving them a call just to discuss your situation and needs. read more

Homesense exceeded my expectations from the start. It was warm day and my air conditioning wasn't working. I called several places before I found Homesense. They were able to evaluate my AC the same day. I appreciated the advance text messages with a picture and the background of the field service expert. The issue was quickly diagnosed and resolved. They took the time to fully explain the issue and resolution. Short term, they replaced refrigerant so we stayed comfortable. I replaced my furnace and AC with Homesense and I'm extremely pleased. Qualified, polite, and professional team! Thanks Chuck, Darren, and Kary! read more

Dustin was prompt and incredibly professional. I discovered homesense on a customer review for Airtron. I put in a request for service at approximately 0100 and had a phone call by 0730 that same morning saying they had an opening for 0800-1000. Dustin called shortly after that and was at my house by 0815. This is my first time dealing with a heating/cooling company in Indianapolis and I will continue to use homesense from here on out. Pricing is very competitive compared to other companies around the area, and all of the reviews for homesense speak for themselves. read more

I LOVED my specialist who came from Homesense Heating and Cooling. I chose them because a friend recommended them to me, and my friend was RIGHT! My specialist took lots of extra time to answer all of my questions and explained things in an easy to understand way. He was super friendly and thorough. I'm also really excited about their plan where you pay a certain amount (VERY affordable) and it will include an AC tuneup before summer and a furnace tuneup before winter. They even call you to remind you to schedule the next one. Woo! They are great. read more

I think I was most impressed that Dustin arrived on time, remembered me from before, and answered all my questions patiently. I am always suspicious of people coming into my home and trying to sell me something. Dustin didn't do that. Instead, he talked about my old air conditioner (the brand), and how it had been a great buy for so many, and said mine still looked great. I almost passed out. Here's the thing. Because he was so honest with me, I will take his advice seriously when the time comes and I do need a new unit. read more

Talk about a breath of fresh air when it comes to the HVAC service industry. From the first meeting thru installation of a new AC and furnace, Homesense knocked it out of the park. In a world that is lacking customer service, Homesense proved otherwise. Brad Odom, Ashlee, Darren, Josh, and Chris were all so knowledgeable and helpful with no pressure whatsoever. They made this big decision very easy for us. We would highly recommend them to anyone needing service, a 2nd opinion or new installation. read more

The staff is amazing! Thank you Homesense, Ashlee(wonderful person who scheduled my appointment) and Kerry(knowledgeable, prompt, polite, and quick technician) are top notch! I highly recommend Homesense. Kerry was in and out of the house in about an hour and that included a repair!! This company is not out to swindle you. They go through every option to save you the most time and money. I hope I won't be needing another repair, but if I do Homesense is the first place I'll turn to. read more

Over the past three years I have used Homesense on several occasions and I can confidently say it is a unique experience. Compared to other service providers they have the customer service part figured out. Everything was explained clearly and in a way that I could understand. I was never over promised anything and that goes a long way. It seems to me they are in it for the relationship and not just the dollar. I would recommend them for any HVAC need you have. read more

The folks at Homesense are FIRST RATE!!!! They are always our first call when there is a problem. We had some odd a/c symptoms in May and there was a tech at our home until it was right. The final day, our tech was at our house for over 7 hours!!!! He wanted to be certain everything was running smoothly before he left. The pricing is great, staff is fantastic and their work is stellar. Call....you won't be disappointed! read more

My wife and I recently had a new HVAC installed. After what felt like an exhaustive search and analyzing multiple dealers, we chose Homesense. They were extremely professional in every way and worked with us throughout the process. At no time did they try to "sell" us. They offered expertise and common sense guidance and worked with us on scheduling and budget. I would highly recommend Homesense to anyone in the market. read more

Excellent experience. The company texted me a profile of my technician before they arrived to my home, so I knew exactly who to expect. I was quoted a fair price, they did not try to up sell or overcharge me at all. The install was quick and painless. Everything is working great, and they even send you a thank you letter afterwards. Highly recommend! read more

Our furnace and air conditioner were on their way out--major leaks, etc. Homesense quickly and professionally replaced both units. There was a hole that needed patched in the exterior wall and that also was completed in good time. The crew was professional and answered all my questions thoroughly. I highly recommend Homesense Heating and Cooling! read more

Homesense sent out Kary, an extremely experienced and very professional and courteous gentleman who was knowledgeable, kind and very patient. He couldn't have done a better job. In the future, we will continue using Homesense as Kary went above and beyond to make the experience phenomenal. I would give him 11 out of 10 stars. He was THE BEST. read more