This is long but if you even for one second consider using them - you might want to read this…read more We had a small water leak under our kitchen cabinet January 15th 2023. USAA suggested Servpro of Columbus. Having been with USAA for 20+ years without issues - we didn't think twice and got in touch. Our first mistake! Mediation was done quickly and then there was no contact or any communication or a clear timeline. One morning we had a knock on our door to find 2 guys claiming to be here to tear our wood floor out. We did not let them in and called and told Servpro to inform them that this just isn't how this was going to work. We then got a project manager, Jonathan. We got some explanations and were sent to Home Depot to pick out new flooring (still confused how we had to go instead of being provided samples). We were told he "had a guy" that could match our kitchen cabinet that needed replacing instead of tearing the whole kitchen out. Workers came a few days later to tear the floor out. He didn't have equipment to do it and had to go rent it (HUGE red flag in hindsight but we never dealt with anything like this and just didn't know. They left huge chunks of glue and even wood on the floor that I unfortunately never got images of. They damaged walls and kitchen cabinets with the machine when taking out the floor. You can see in the photos how they thought the baseboards and quarter round should look. It looks like this through the whole first floor. Uneven beyond belief. Every single baseboard is uneven and has paint drips. They did NOT wipe down anything from the huge mess created by taking the floor out before they started painting. Every single baseboard, window frame, fireplace, door frame has wood dirt and particles painted into it. The carpet had paint drips on it, the new wood floor had paint on it (which they removed but it left the floor dull). They also got paint on our TV and when made aware of that - they used a razor blade to get it off which resulted into the TV screen to get scratched up. Nothing was covered before they started painting. At this point we are mid April. We noticed our living room floor was wet. Quickly realizing it came from the water spout that's on the wall outside they repeatedly used. When calling Jonathan he told us we will have to just get a plumber and that it was not on his workers. After reviewing security camera footage we saw them using our water hose and "pulling" it tightly. The last straw was our kitchen cabinet being delivered - probably a good 4 weeks after we were promised it would be here). Not only was it far from a match but it was made from a different wood (which partially explains that it wouldn't match). Jonathan was made aware of each issue throughout. We were done! USAA sent out an independent adjuster. He kept shaking his head and told us this was probably one of the worse jobs he has seen. Our new floor was already separating in places, was uneven, had a ton of hollow spots (they never prepped the cement before laying the new floor). After a LONG battle with a company USAA uses (a contract Connections) Servpro was found at fault for all items. They did not get paid and had to pay us for damages (the water hose leak, the TV, getting new baseboards and door/window frames and lots more). I am not going into the huge amount of other issues like cracking our granite counters, never being on time, awful communication, their contractors driving across our yard (we have a sprinkler system), washing their paintbrushes in our sink when repeatedly being told we are on a septic system and paint can't go into it, and just in general being very unpleasant to deal with. And lots more small issues that all added up to a disaster. I have not had a functional kitchen since March. This sorry excuse of a company has ruined more than just our first floor. We were finally able to get a new company and I HIGHLY recommend Southeast Restoration. They will treat you right. Since my first phone call to them it has been night and day.

Hello Carraway's! Can one of you help get my home repairs done? Inspection was on 4/11/23 and as of…read moretoday over 2 months later, I have a bathroom, basement closet and bedroom that cannot be used. My children are arriving July 1st for my grandson's birthday and I'm concerned that the project manager demanded and received payment but the work is still not completed‍

Steve was very professional and did a very good job on our carpet! I would highly recommend them to…read moreanyone!

From the owner: Advanced Cleaning Systems is a family owned and operated cleaning company with 25 years of…read moreexperience. We're dedicated to providing you with quick, dependable service when you need it most.

Southeast Restoration cost me thousands, tore up my yard, and still didn't fix the problem. There…read morewas a leak behind one of my walls. I hired them to figure it out and fix it. They cost me about five thousand dollars and still didn't fix the leak. They took my money and provided no value.

SE restoration does not stand by their work and honor their warranty. It's going on 3 months of…read moregoing back and fourth with them about fixing their poor work done 4 years ago. I have been calling/texting them or their contractors daily for almost 3 months. Since initially calling they have closed their local office, I've been referred to people that never answer the phone or call back, the guy that they did finally assign to my case suddenly telling me that he no longer works for SE and stops responding to me, texts and emails going unanswered. The contractor that they sent out described to me a 4 day job to repair all the issues. SE only approved a minimal repair that took less than an hour. SE is denying that they ever did some of the work accusing me of hiring another company. I told them to contact the project manager or the contractor that did the work 4 years ago to confirm the work, but they refuse to do so. Probably because they also no longer work for the company. I have escalated my concerns to management of SE and they are denying any further repairs. They are not accepting any fault for the work failing. They are trying to claim it's a natural occurrence due to temperatures in my garage. I never had any of these issues before they performed the work. SE should not be referred to do any work! Between the lack of communication, unprofessional workers I've had to deal with, insinuating that I'm lying about the work they completed, my project manager being layed off in the midst of doing my job and having no point of contact, management not calling or emailing me back when they said they would, doing the minimal work possible just to say they're finished with me and closing my file, etc. SE has now shown itself to be a HORRIBLE company to work with and I'm still stuck with this poor work in my garage. No company should see my garage and say this is satisfactory work. This experience was with SE of Macon. They have now closed their office and I've been dealing with the district coordinator. So I can only imagine this work ethic goes across all parts of SE.

Beware of this company! Check with your insurance before you let them do anything. This company…read morewill mislead you, lie to you, then say you owe them thousands. Do your research on this company check reviews and BBB reviews!

We used Servclean for a large water mitigation that they did so professionally, that we decided to…read morealso use them for a large abatement. To say they are professional and on point is an understatement. They also truly take the time to explain processes as many times as you need and are available and responsive to any questions or concerns. Shout out to Cody specifically for his unmatched customer service.

We hired this company to remodel our house after a fire that occurred on 2/14. The project manager…read morewas not efficient at managing our project at all. We were told the rebuild/remodel would be done in weeks which unfortunately turned into months.The subcontractors that were hired were clearly unskilled and unknowledgeable about construction. Frequently things had to be re-done multiple times because of poor craftsmanship and lack of skill. We eventually terminated our contract and was refunded money however that was only after 5 months of mismanagement, when we had to get owners Jon and Chuck heavily involved.

I had an horrible experience with this company. All work is done by non-English speaking Hispanics…read moreand is a nightmare. I required a room restoration and now the room is ruined beyond repair. They are overpriced and do the worst work ever.

We had a property claim for our residence and we decided to use Georgia Water & Fire Restoration as…read moreour General Contractor because they were listed in a network list of contractors near us by our insurance company. I was a little nervous about the process but Georgia Water & Fire restoration and Cody Freeman were wonderful to work with. Mr. Freeman was knowledgeable, professional, timely, patient and very responsive. I never once felt that we were being pushed into a decision to use a specific product or expand the scope of the project. The office staff was professional and competent. Even after a few issues (incompetence, checks not being issued as promised, etc.) we ran into with our insurance company and delays due to those issues, Mr. Freeman was always there to help. He checked in with me frequently to offer his assistance. I would recommend Georgia Water and Fire Restoration to anyone who needs a general contractor for either an insurance claim or improvements to their property.

From the owner: South offices are located in Newnan and Lagrange, servicing the Atlanta and South Georgia areas…read more A locally-owned company that specializes in fire/smoke damage, water/storm damage, mold remediation and restoration services. We are a branch of the Alpharetta office that has served residential and commercial customers in the greater Atlanta area since 1989, and developed a stellar reputation as a reliable, customer-focused company. We treat our customers with great respect, and approach each job with the highest level of professionalism- one that has made our company one of the largest of its kind. Our response team is fully-trained and ready to accommodate your emergency needs, taking special pride in the fast, courteous and effective service we provide. At Georgia Water & Fire Restoration, we know that our business is only as good as the people we hire. Therefore, we go the extra mile to recruit and retain top quality employees. We thoroughly screen our candidates, conducting complete drug testing and background checks prior to hiring. This enables us to guarantee the delivery of professional services by people you can trust. And, you can be sure that we will only send technicians who are properly trained and certified to perform the services needed. When you hire our company to handle your fire, water, mold, or restoration needs, you never have to wonder if the job will be to your satisfaction. It is 100% guaranteed!

They did a wonderful job! My couch hadn't been deep cleaned in years, and it looks brand new.read more

We live in an apartment with two dogs and a one year old and were in desperate need of someone to…read moreclean our carpet. Mr. Benjamin was incredibly kind, accommodating, professional, efficient and our carpet looks nearly new. Would give more than 5 stars if I could.