i just want to thank the four awesome clean up crew melissa,candice,sha'kera,cassandra for the awesome job they did for my house. very professional,friendly and helpful. keep up the good job. read more

This is long but if you even for one second consider using them - you might want to read this. We had a small water leak under our kitchen cabinet January 15th 2023. USAA suggested Servpro of Columbus. Having been with USAA for 20+ years without issues - we didn't think twice and got in touch. Our first mistake! Mediation was done quickly and then there was no contact or any communication or a clear timeline. One morning we had a knock on our door to find 2 guys claiming to be here to tear our wood floor out. We did not let them in and called and told Servpro to inform them that this just isn't how this was going to work. We then got a project manager, Jonathan. We got some explanations and were sent to Home Depot to pick out new flooring (still confused how we had to go instead of being provided samples). We were told he "had a guy" that could match our kitchen cabinet that needed replacing instead of tearing the whole kitchen out. Workers came a few days later to tear the floor out. He didn't have equipment to do it and had to go rent it (HUGE red flag in hindsight but we never dealt with anything like this and just didn't know. They left huge chunks of glue and even wood on the floor that I unfortunately never got images of. They damaged walls and kitchen cabinets with the machine when taking out the floor. You can see in the photos how they thought the baseboards and quarter round should look. It looks like this through the whole first floor. Uneven beyond belief. Every single baseboard is uneven and has paint drips. They did NOT wipe down anything from the huge mess created by taking the floor out before they started painting. Every single baseboard, window frame, fireplace, door frame has wood dirt and particles painted into it. The carpet had paint drips on it, the new wood floor had paint on it (which they removed but it left the floor dull). They also got paint on our TV and when made aware of that - they used a razor blade to get it off which resulted into the TV screen to get scratched up. Nothing was covered before they started painting. At this point we are mid April. We noticed our living room floor was wet. Quickly realizing it came from the water spout that's on the wall outside they repeatedly used. When calling Jonathan he told us we will have to just get a plumber and that it was not on his workers. After reviewing security camera footage we saw them using our water hose and "pulling" it tightly. The last straw was our kitchen cabinet being delivered - probably a good 4 weeks after we were promised it would be here). Not only was it far from a match but it was made from a different wood (which partially explains that it wouldn't match). Jonathan was made aware of each issue throughout. We were done! USAA sent out an independent adjuster. He kept shaking his head and told us this was probably one of the worse jobs he has seen. Our new floor was already separating in places, was uneven, had a ton of hollow spots (they never prepped the cement before laying the new floor). After a LONG battle with a company USAA uses (a contract Connections) Servpro was found at fault for all items. They did not get paid and had to pay us for damages (the water hose leak, the TV, getting new baseboards and door/window frames and lots more). I am not going into the huge amount of other issues like cracking our granite counters, never being on time, awful communication, their contractors driving across our yard (we have a sprinkler system), washing their paintbrushes in our sink when repeatedly being told we are on a septic system and paint can't go into it, and just in general being very unpleasant to deal with. And lots more small issues that all added up to a disaster. I have not had a functional kitchen since March. This sorry excuse of a company has ruined more than just our first floor. We were finally able to get a new company and I HIGHLY recommend Southeast Restoration. They will treat you right. Since my first phone call to them it has been night and day. read more

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Hello Carraway's! Can one of you help get my home repairs done? Inspection was on 4/11/23 and as of today over 2 months later, I have a bathroom, basement closet and bedroom that cannot be used. My children are arriving July 1st for my grandson's birthday and I'm concerned that the project manager demanded and received payment but the work is still not completed‍ read more

Contractor changed estimates several times charge for Stuff that was done by another contractor tried to use old windows instead of new as specified in estimate put white wood down as still instead of Greenwood contractor physically punched hole in the wall with his fist when questioned about the work read more

Maria, Melissa, Meagan, Shelia, Michelle, Yana, & Bee did very well with our deep cleaning of a new business startup.

weeks of waiting for simple repairs and be able to use a bathroom. 4 weeks. say it's going to be at least 3-4 more. maybe. read more

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Overpriced. Communication and follow-up is poor. I called, emailed and left messages for almost a week. Once the job was complete they had no issue contacting me for payment though. *Update* I was called a "puta" by one of the men sent to do work at my home recently. I don't know his name because he never gave it. I did not report what I heard him say , I just decided at that moment to take my service needs elsewhere from now on. read more

It would be just 1 star but the man that came out for the assessment was fine. The air duct cleaning ppl were supposed to be there at 9:30, it was almost 10 before they arrived. They took a lunch break from 11:30-12:30, multiple smoke breaks, found cig butts on ground. When I went downstairs the guy was just sitting on the sofa. There was mud & dust all over the floor. That night 1 of our plastic vent deflectors fell & broke. I would expect better for $1000. read more

This company goes above and beyond for their customers. Prompt service and very professional. I've used them during this COVID-19 crisis to spray my office and my home. Rex shows up and takes all safety precautions and does an excellent job. I highly recommend using them for a disaster clean up, restoration and/or sanitizing your home/office. read more

They came to the house very promptly and were very professional from the start to the finish of their visit. They were able to locate the problem and it was nothing that needed their attention. They were very friendly and there was no charge. Nice to know that there are honest folks out there. read more

We have dealt with nothing but the poorest quality work and customer service twice now with ServPro of Columbus. For both projects we have had to contact them on multiple occasions to inquire about ordered material and scheduled work days because no one would show up when they were supposed to. They've ordered the wrong material, wrong paint, etc... more than once. And unless we catch them in the act and make them fix it they'll do the work wrong and just leave it. They wait until you're on the phone or dealing with your child to do the "walk-around" and sign their paperwork and rush you while doing it. We will NEVER hire this company again. read more