Very disappointing experience. The night before our scheduled cleaning (around 7 PM), they called…read moreto reschedule, which forced us to delay listing our home by a week. On the new date, we were given a 10-12 window, then told the day-of they wouldn't arrive until 12:30. When questioned, they tried to claim a different time window had been given. We were quoted 3.5 hours for a move-out clean in an empty house, but after only 1.5 hours they said it would take 6 hours. At that point, two cleaners had only completed two bathroom sinks and part of a tub. They also refused to complete some agreed-upon tasks without a clear reason. We ultimately asked them to leave. Poor communication, inaccurate estimates, and minimal work completed. Would not recommend.

From the owner: Molly Maid provides exceptional cleaning services in Phenix City for homes & businesses. With over…read more40 years of housekeeping experience, you can count on Molly Maid for customized cleaning options to meet your needs, schedule & budget. Our employees are trained, insured & background checked for your peace of mind. They follow a 44-point checklist to provide you with a clean you can count on®. You can feel confident knowing our work is backed by the Neighborly Done Right Promise®, delivered by Molly Maid. We're locally owned & operated and ready to provide you with house cleaning services or light commercial cleaning. If you're searching for maid service near Phenix City, We can help!

I use Yelp for pretty much everything and I have been for quite some time. There was no exception…read morewhen I decided to hire Lilac Cleaning for a deep cleaning because I wanted one less task to takeoff my to-do list. The owner sold me on expectations (i.e., ceiling fans, baseboards, oven, doors, glass shower, everything would be clean). I asked if there was a preference for having someone home during the clean and was told they would rather clean while you're out which was fine. I had tons of things to do. Nonetheless, I couldn't wait to book the services!!! Initially, I was told she didn't have any openings for today. She later returned and said someone could come out to clean on the day that I requested. Oh yea, I forgot to mention that I live in new construction, it's just my daughter and I, and we've only been in the place a year and a half. It's not filthy at all. We honestly could've performed the deep cleaning ourselves and guess what?! This is exactly how it looked when I returned home. I'm beyond disappointed. The owner was very polite and did offer to come out and correct the issue but my trust in what would be done without me being present again went completely out of the window. After several exchanges asking for a partial refund I was sent the following message which I just couldn't accept: "I understand. Unfortunately because I did have a cleaner there and had to pay for the labor I'm unable to comp this clean. Like I said, I'd be happy to come clean it personally, even on a date closer to when you'll be home. I sincerely apologize." My response, "Can you pay the labor and return the remainder?" The refund wasn't even half of what I paid. Needless to say, I'm still on the search for a cleaning company who delivers as promised. I learned a very valuable lesson - Just get up and do it yourself if you have the time, energy, and resources. In this instance, it's okay to be picky. Try out Lilac Cleaning for yourself. Your experience may be entirely different.

We had the great pleasure of a chance encounter with the beautiful soul of Miss Starlin Wilson…read more.. owner and lead cleaner of Lilac Cleaning Company... come to find out, she herself had cleaned our rental property before we moved in. Considering that 4 construction workers had well, wrecked the place previous to our moving in... we'd often wondered who took our new place from FILTHY to FABULOUS... and it was her! Finally in the 30 years I've lived in and moved all over the place, I didn't have to lose my ever-loving mind having to completely overhaul the place because she'd already meticulously and graciously taken care of that for me... and for that I couldn't have been more grateful... as someone with asthma and severe allergies to mold, dust, and pet dander (etc). Therefore, I will sing Starlin's and her awesome company's praises always. Personal integrity, taking pride in one's craft, listening to and respecting the customer, and paying attention to detail are everything. Miss Starlin is that... and so much more. Do yourselves a tremendous favor folks and hire them today! I promise you, you'll be glad you did!