Very disappointing experience. The night before our scheduled cleaning (around 7 PM), they called…read moreto reschedule, which forced us to delay listing our home by a week. On the new date, we were given a 10-12 window, then told the day-of they wouldn't arrive until 12:30. When questioned, they tried to claim a different time window had been given. We were quoted 3.5 hours for a move-out clean in an empty house, but after only 1.5 hours they said it would take 6 hours. At that point, two cleaners had only completed two bathroom sinks and part of a tub. They also refused to complete some agreed-upon tasks without a clear reason. We ultimately asked them to leave. Poor communication, inaccurate estimates, and minimal work completed. Would not recommend.

From the owner: Molly Maid provides exceptional cleaning services in Phenix City for homes & businesses. With over…read more40 years of housekeeping experience, you can count on Molly Maid for customized cleaning options to meet your needs, schedule & budget. Our employees are trained, insured & background checked for your peace of mind. They follow a 44-point checklist to provide you with a clean you can count on®. You can feel confident knowing our work is backed by the Neighborly Done Right Promise®, delivered by Molly Maid. We're locally owned & operated and ready to provide you with house cleaning services or light commercial cleaning. If you're searching for maid service near Phenix City, We can help!

Karen is amazing. She is there in short notice to clean my rental property. She was very…read moreprofessional & communication. And she is reasonable with pricing too and definitely recommend her for your cleaning needs.

Karen is great - she is professional, reliable, and does an excellent job. We had her come to our…read morehouse once a month, and every month I was so excited to show off the house by the end of each cleaning. She took great care of our house, charged fair prices, and works her tail off every time. I would recommend Karen in a heartbeat if you're looking for some help with home cleaning!

Hands down best cleaning service Around! She works absolute…read moremagic everything was clean top to bottom! she's definitely hardworking and What I love most is how she doesn't just "clean" she transforms the space. It felt peaceful and refreshed, like a total reset for our busy household and with four kids, that's saying a lot!. She's professional, kind, reliable, and genuinely cares about her clients. If you're looking for someone who will treat your home with love and leave it looking better than ever, do not hesitate to book her. She's the real deal! And has great pricing!

From the owner: Every home is unique. Choose MAID IN TIME for personalized cleaning plans tailored to your specific…read moreneeds and preferences. You won’t be disappointed.

Whenever I used this company, it was a delight to return to my home. It looked and smelled fresh…read moreand clean. I liked my home all over again. I also liked the owner and his team. Their employees are efficient and on time. They were careful not to break things and I felt comfortable leaving them in our home. The prices are reasonable. Neither customer nor company is perfect, though, so I'm not saying there aren't minor problems. But, when I need help, I plan for them to be my "go-to" company.

This company and the owner are so phenomenal. He contacted me before they got to the house, when…read morethey got there and twice afterwards just to ensure I was satisfied. My house was sparkling when I got home from work

I use Yelp for pretty much everything and I have been for quite some time. There was no exception…read morewhen I decided to hire Lilac Cleaning for a deep cleaning because I wanted one less task to takeoff my to-do list. The owner sold me on expectations (i.e., ceiling fans, baseboards, oven, doors, glass shower, everything would be clean). I asked if there was a preference for having someone home during the clean and was told they would rather clean while you're out which was fine. I had tons of things to do. Nonetheless, I couldn't wait to book the services!!! Initially, I was told she didn't have any openings for today. She later returned and said someone could come out to clean on the day that I requested. Oh yea, I forgot to mention that I live in new construction, it's just my daughter and I, and we've only been in the place a year and a half. It's not filthy at all. We honestly could've performed the deep cleaning ourselves and guess what?! This is exactly how it looked when I returned home. I'm beyond disappointed. The owner was very polite and did offer to come out and correct the issue but my trust in what would be done without me being present again went completely out of the window. After several exchanges asking for a partial refund I was sent the following message which I just couldn't accept: "I understand. Unfortunately because I did have a cleaner there and had to pay for the labor I'm unable to comp this clean. Like I said, I'd be happy to come clean it personally, even on a date closer to when you'll be home. I sincerely apologize." My response, "Can you pay the labor and return the remainder?" The refund wasn't even half of what I paid. Needless to say, I'm still on the search for a cleaning company who delivers as promised. I learned a very valuable lesson - Just get up and do it yourself if you have the time, energy, and resources. In this instance, it's okay to be picky. Try out Lilac Cleaning for yourself. Your experience may be entirely different.

We had the great pleasure of a chance encounter with the beautiful soul of Miss Starlin Wilson…read more.. owner and lead cleaner of Lilac Cleaning Company... come to find out, she herself had cleaned our rental property before we moved in. Considering that 4 construction workers had well, wrecked the place previous to our moving in... we'd often wondered who took our new place from FILTHY to FABULOUS... and it was her! Finally in the 30 years I've lived in and moved all over the place, I didn't have to lose my ever-loving mind having to completely overhaul the place because she'd already meticulously and graciously taken care of that for me... and for that I couldn't have been more grateful... as someone with asthma and severe allergies to mold, dust, and pet dander (etc). Therefore, I will sing Starlin's and her awesome company's praises always. Personal integrity, taking pride in one's craft, listening to and respecting the customer, and paying attention to detail are everything. Miss Starlin is that... and so much more. Do yourselves a tremendous favor folks and hire them today! I promise you, you'll be glad you did!

The ladies that cleaned my house were so kind and conscientious, just lovely! Molly found a spot…read moreon my laundry room grout that I had absolutely given up on. She Took the time to talk to me about what had made the stain, and said each week she would give it a few minutes of special attention in an effort to eventually make it better. I was very impressed! Both ladies worked hard and tried to do everything they could while giving extra effort and attention to addressing areas of special importance to me. I really appreciated that. I have always loved having a clean home and it is so wonderful to have help! I can't wait to see the team again!

on floor, shower door not scrubbed, floor of master bath not swept, shelves not dusted, items on…read moreshelves not dusted, etc. I had scheduled a two hour session several days later just prior to open house. They had no response to problems with initial cleaning and charged me for second cleaning despite my canceling the service. They did not offer to complete initial service. I was also threatened with legal action if I left this review.