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HomeGuard

3.6 (229 reviews)
Closed 7:30 am - 6:00 pm

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Nicole M.

Do not hire this company. Their incomplete job CAUSED WORSE DAMAGE to our home. They did not weatherproof this new door frame and storm door, or tell us we need to hire someone else to do so. The door frame installed by HomeGuard wicked in so much water, it spread to the laundry room next to the garage -- Just a slight touch with a paint brush, and the laundry room WALL adjacent to this door CRUMBLED. Outside, the wood is splitting, and mushrooms are growing in it. They did a great job with inspections, and pest control for termites. However, they also didn't seal the new bathroom floor grout, which instantly turned grey before we could seal it ourselves.

Javier B.

Good Morning: My name is Javier I'm a real Estate Agent for Legacy Real Estate and Associates and I just wanted to express my Gratitude to a special Customer Service Representative Named Christiane Tilley not only was she a nice person to talk to but very Professional as well. She Listened to me every word and was very compassionate about my clients needs. And even gave them a price break cause they are 1st time homebuyers. So thank you so much Christiane for all your help and attention. When calling HomeGuard to order a home Warranty please ask For Christiane Tilley she will give you a 10 star Experience with a sense of humor to put icing on the cake..... :)

shutter falls off the day after inspection.  Homeguard blames the wind.
Kenny Y.

I've been using this company for the past 5-6 years as a realtor as they are easy and convenient, I can order home inspection, roof inspection, and termite inspection all in one place. Scheduling is easy and at least in my experience, most of the inspectors have been knowledgeable and reliable. I just did an inspection in Alameda on Thursday 3/8/19, and all 3 inspectors were very knowledgeable. However, on Tuesday 3/6 and Wednesday 3/7 I had them do a termite and roof inspection on a house in contract in Brentwood. As it is a vacant house, I give them a combo to the house to go whenever they are available. Driving by this morning, we find that one of the shutters has fallen off the front of the house (see attached picture). Now, I have no way of knowing concretely who or what caused this shutter to fall off the house, but the timing is interesting that the day after someone is sent out to inspect the house, this would fall off. I call Homeguard today to ask them if they can put the shutter back up, as it should be an easy fix. After speaking to several people, Homeguard said they can't take responsibility for this. They said after looking through the reports, there is no way their inspectors caused this to fall off the home. I ask them are they sure their roof inspector didn't accidentally lean on the shutter and knock it loose, or maybe the termite inspector poked it a little too hard checking for termite damage? They respond with the roof inspector doesn't touch anything and the termite inspector doesn't do anything invasive to a property that could knock it loose. I respond, doesn't a termite inspector usually poke at the wood to see if it's damaged? Like how they literally did yesterday at the inspection I was at with your company? No, they don't do that she says... and they certainly wouldn't do that for something so high up she says. They stick to only 11 feet and under. I mention to them that this house has been here for years, and it's never had a problem. Is it just a coincidence that the day after they are there inspecting the home that the shutter falls off? Maybe it is just a coincidence. Who knows. The HG rep even gave me the excuse "Well, it has been windy lately..."... lol. There are 20-30 other homes on the block that the wind did not affect. Somehow it knocked down our shutter. The day after you inspected the home. Sure... I want to like the company, they've been good to me. But something as simple as this, even though I can't prove they knocked it off, circumstantial evidence suggests otherwise. As good customer service, it would be easy for them to have someone swing by and put it back up. As a realtor I've probably ordered inspections on 20-30+ homes from them throughout the years. It's just bad customer service to blame the customer. Especially a good repeat customer. I have to hire someone to put the shutter back up, which is not a big deal. The lack of good customer service is what bothers me. I'd give the company a 4 star before today. Suffice to say I will be looking for new inspection companies for all of my future transactions.

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7 years ago

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5 years ago

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8 years ago

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7 years ago

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8 years ago

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5 years ago

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6 years ago

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5 years ago

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3 years ago

Matt was great to work with... Matt was timely and he was customer focused! We received our roof inspection the same day!

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6 years ago

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6 years ago

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8 years ago

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8 years ago

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5 years ago

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7 years ago

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5 years ago

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4 years ago

They did an excellent job. The inspectors were prompt, responsive and informative. I'd recommend them again.

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6 years ago

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6 years ago

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6 years ago

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6 years ago

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6 years ago

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4 years ago

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9 years ago

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6 years ago

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4 years ago

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Review Highlights - HomeGuard

I was truly able to see how great their customer service was when I spoke to Curtis Reese.

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Inspect Net - Compare ... But Never Compromise !

Inspect Net

(55 reviews)

I feel so lucky to have found Jeff. I was prompted to find an inspector after detecting some…read moreconcerning moisture in my flooring. I wanted to get a neutral assessment, so I spoke to a few inspectors. However, my phone conversation with Jeff was so amazingly helpful, I knew I wanted to meet with him. When he came over, he had the right equipment to quickly resolve my moisture concerns. After that, he spent the rest of the time going over every little concern I've ever had about my home since we bought it 10 years ago. He shoots straight (to the point of being funny) and is very practical in his advice. It was awesome to have an expert give candid assessments on different issues. He was also very generous with his time, and he seemed to just enjoy helping me understand how to best proceed as a homeowner. I think every home owner should have someone like Jeff come out check out your home, especially after a few years of living in it, and you've gotten to know the issues of a home. It was super. Thank you!

I recently purchased a home and wanted to have my inspection done (and not solely rely in the…read moreseller's). I heard good things about Jeff at Inspect.Net, and he definitely did not disappoint! Jeff was incredible to work with, and I would STRONGLY suggest him for your home inspection. Jeff is one of those people you wish you could give more than 5 stars to! Jeff was right on time, is extremely knowledgeable, and you can tell he truly enjoys what he does. He is thorough and spends the extra time to discuss and help educate a homeowner about anything he finds- positive or negative. He personally investigated almost every aspect of the property - every electrical outlet (and identified all the half-hots on the property, tested GFCIs), every sink/toilets/shower, each window, every appliance, ect. Jeff doesn't miss a thing! He'll also take the time to explain some of the features or important aspects of your property, so you are more knowledgeable. Jeff will also make suggestions for things you can do to improve the safety or reduce having an issue in the future - such as wireless water sensors beneath sinks , humidity-controlled fans, etc. He searched the entire place, even electrical, and plumbing, from the attic to the garage. Jeff spent extra time discussing this with me, and I am a much more-informed homeowner because of it. I've already implemented some of this suggestions, and they are working out great! I would strongly, strongly suggest you have Jeff do your next home inspection - he is the BEST.

HomeGuard - home_inspectors - Updated May 2026

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