I am a regular buyer at this location.
Today, I tried to return some Easter items but was told by an associate, Beverly and the manager on duty, that even though I had a receipt I could no longer return them as they no longer have Easter items in the store. I was okay with that, no problem and agreed. What happened next caught me off guard.
As I placed the basket with the items I was buying on the counter, Beverly told me I couldn't place it there, to take it down and place my items on the counter without the basket. She refused to simply do her job, all she had to do was take them out and scan them so I could pay.
As the "manager on duty" overheard this, she took them out of the basket herself and placed the basket behind her, "saying, "there you go Beverly, stop."
Next, Beverly angrily started scanning my items. I couldn't understand why she had such a bad attitude. To top it off, after scanning and bagging my items, she placed my gift card and my receipt on the very back of the counter. SHE DID NOT hand them to me as she does with every other customer. I noticed this rude attitude again and I pointed out to the "manager on duty" who once more said "Beverly, Stop." That's all she said.
I love Homegoods, but Managers should hire people that love to work and that enjoy helping customers, because when you are helped by an incompetent, non- skilled, cashier like Beverly, it sure ruins the whole shopping experience. I bought 4 items today but left the store not happy. read more