Five stars for Denise at the Dillard's in Pembroke Lakes Mall! Customer service like this deserves to be recognized. I placed an online fragrance order around 4:30 p.m. and later found out that orders placed after 3:00 p.m. are typically processed the next day. Since I live far away, I called the store hoping there might be a solution. Denise was incredibly understanding, professional, and eager to help. After listening to my situation, she took the initiative to see what she could do. A few minutes later, she came back on the line and let me know she was able to make an exception. Within minutes, I received my pickup confirmation email exactly as she promised and was able to pick up my order that same day. When I arrived, I made sure to thank Denise in person because service like hers is becoming increasingly rare. She went above and beyond, exceeded my expectations, and made me feel like a valued customer. Dillard's is fortunate to have someone like Denise representing its brand. She is a true professional and an outstanding example of what exceptional customer service should look like. Thank you, Denise, for making my day! read more

excellent brands and customer service. cremieux .psyco bunny. murano hugo boss. tommy bahama. big tall polo armani rhone read more

This Pembroke Lakes mall provides two completely separate sides for men and women at the Dillard's clothing, perfume and cosmetic store. Many big brand clothing and cosmetic companies throughout this store. While the wife was shopping for dresses I walked to the other side to the suit section and found a great selection on sale. The cotton sports coats were on sale for $205.00. The employee assisted me and tried on one of the coats which actually fit pretty well without the need of alterations. The color was not quite what I needed. I will continue to pop in here again to check the new inventory. read more

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Pembroke Lakes Mall is mostly quiet during the week before 5pm so I went into Dillards for a dress. At first glance, everything was neatly stacked and easy to find by size. I was helped in the dressing room by an employee named Shiere who was friendly and very patient with me. Tried a few dresses but unfortunately none fit me. read more

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This was one of the worst customer experiences I've ever had. The sales associates and even the manager looked completely disengaged and more interested in leaving than helping paying customers. Their lack of professionalism was shocking. I came in to make a return and was met with pure attitude from the associate handling it -- completely unacceptable behavior. To make matters worse, she actually had the nerve to say, "Next time come into the store earlier." That level of disrespect and disregard for customers is outrageous. If this is the kind of service this store finds acceptable, then it's no wonder customers leave frustrated. Management needs to take immediate action to address this unprofessional conduct and retrain their staff on basic customer service and respect. read more

I love this Dillard's. It's always quiet and I can buy what I need for the holidays without lines or waiting. The staff with the designer handbags are lovely and helpful. The one guy in perfume was a bit aggressive! He actually made up stuff to try and get me to purchase a particular cologne. Thankfully I wasn't born yesterday. read more

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This review is specifically for Dillard's in general and shopping on their online store. AVOID at all COSTS shopping on their website. I ordered a pair of shoes, (sizing was completely off), and they told me they don't offer exchanges. First time I've heard that in my entire life. They told me I could pay 10$ to ship them out and then re-purchase a new pair. Customer service offers absolutely no resolutions and is a complete joke. No wonder no one shops here. Never again. read more

this particular location is short on sales staff on the 2nd floor where the women's clothing is at

Dillard's has been in this mall for so long. It is a good store to find quality men's clothing for gifts. I have also bought men's cologne several times. (They have a separate men's store across from this one.) They have a wide selection and they also have some colognes that you cannot find elsewhere. I do not usually find any clothes myself to buy. I am not sure why but a lot of their styles do not appeal to me. I do like their shoe department for ladies. I have bought many shoes here and they have been high quality. I have also bought a couple nice Brahmin purses. The store does feel outdated. It is okay. I am glad it is in the mall but I am never real excited to come here. read more

Love the home store! But everyone in Pembroke Pines, SWR, Miramar that I talk to say it's about time these STORES CLOSE LATER! WE ARE BACK TO NORMAL LONG TIME. BEST BUY NOW closes at 9:00 pm other stores close at 9:00 pm. Or 10:pm. The Mall needs to also open later. Everyone is shopping at TJ MAX 9:30 pm ROSS 11:00 pm. read more

Had fun shopping at Dillard's ,they were having a sale on costume jewelry and of course I can never get enough of this . This is like the final touch on an outfit, for that polished look. Its like what you put on a cake to decorate it. Although I have enough at home it's something makes me smile like new shoes or a bag full of money. I love the stuff at Dillard's and have been Shopping at this store for a long time . Come check out the sales that's when you get a good deal on quality stuff. Today I bought some nice shoes to get rid of the ones that feel like meh. If the shoe doesn't feel like comfy from the beginging Its good bye shoe. I refuse to break in shoes they must feel great from the moment you wear them. I use to think you had to break in shoes but I now I know they must feel great on both feet at first try. Dillards had a great shoe sale but I bought what fit perfect for my sensitive feet. I am happy I only bought two pair or hubby would have my head on a plater since I am the shoe queen. read more

I am writing a review because this employee at dillards in Naples was very helpful and she deserves recognition! Enza at the dillards in Naples is outstanding! She helped my sister and I find some Really nice outfits! We got some really good deals and left very satisfied. I hope dillards recognizes her! Not many hard workers like her out there! She smiles and is very pleasant! Doesn't seem Bothered at all! read more

Enoch Sampson was an excellent Tailored Specialist who helped me find the right fit and suit for my friend's wedding. It is this weekend so it was very short notice but he made me feel confident and helped me select the right suit to fit my needs! Super friendly and knowledgable!!! read more

This was my first stop in search of an evening bag that I had seen on the Dillard's website. While I am always a fan of this department store chain, the Pembroke Pines location seems a bit more disheveled than others in the area. On my hunt for the bag I encountered lovely woman working in the purse department. She spent so much time helping me comb through clearance for this bag. She even let me sit on the floor and go through their stock cabinets. Alas, it was no where to be found and most likely was sold since the inventory said they only had "1" left. However I will always remember the kindness and customer service the woman showed. Five stars for her! read more

Definitely a three star experience. Music and vibe is 5 stars. I sat down at the bar and the bartender (the one with the long blonde ponytail) was honestly the worst I've had. Barely made eye contact looked uninterested in talking to you. They jipped me a chicken out of the 10 wings so I had to ask for the 10th but the food was decent. My friend and I were in a good mood and she was giving this stand offing attitude to everyone at the bar. Then when the bill came I could see why because automatic 18% gratuity was included. When I asked for a box for the food she literally came back put it on the table and didn't even look at me or my friend and walked away. They should hire friendlier staff. read more

It's a treat to shop here! High quality products and helpful customer service that improve the shopping experience.

When you looking for party dress this is the spot. All fabulous dress!!!! Love to shop in dillards

The store is fair in terms of finding needed sizes. I tried on a couple of things and they were the wrong size. A couple other things I tried on where the right size but we're lacking in quality. The lady who helped me was really nice and offered to order me some of the items online. I really prefer to try something on in store so this way I don't have to go and return it if it turns out to be the wrong size. I do like the purse section they had a lot of nice brands. Both of these apartments I went to the employee was eager to help me and answer my questions. read more

This is basically the only Dillard's around that's close to home I havnt really found any others in a long time the location is great in the mall. It can be rather expensive. But hey it's a department store. Sometimes I'll go when it opens. And. I can barely see any workers around. To help me with what I need help with that's sometimes a problem other then that the store is pretty neat and has cool Christmas stuff I just wish people would Ask if I need help with something so I took my business somewhere else but hey everyday is a new day read more

I always found very nice night gowns and many times they are in sale with a very good discount. But the most important is the quality of the clothes they sale. I which they have more often discount in all the stuff read more

The store is "ok" but if you need to return something even if you bought it the day before.. OH BOY! very poor customer service when it comes to their return policies in the sense that you will waste a lot of time making lines for them to tell you that it needs to be in a different department. It's like a plot for the customer to get tired and leave. When you are ready to pay for your merchandise any cashier will take your money but it does not work the same way for a return. I made three different lines in order to return an online order, wth?? I mean a $36 item is not worth that amount of energy and time, I just went along with "their plot" to see how much worse it could get because it was insane. One cashier after another one sending me to the wrong cashier for a purchase I made online, the first one told me it was the women's section (I was at the dress section in the women's section!!.... but no this simple transaction was out of their scope of practice apparently... it was a jumpsuit what I was trying to return) I was redirected to a different cashier (another line) and surprise! this other cashier apparently specializes only on women's clothes for the downstairs section, I was redirected once again upstairs where they handle complicated women garments such as jumpsuits. Word of advice avoid returns. read more

These people that helped us here were top notch, i wish i would have taken some names down. The ladies here were extremely helpful and even assisted us with a return when we were a few days late. Overall this store was very clean and orderly, and had a lot of selections to choose from. While the mall was packed and this store had a lot of people in it, they were well staffed and very helpful allowing us to find the brands we wanted as well as help us with the exchange and the sale. read more

I had the best experience with Orga and Nancy. There was a fierce storm and I needed help getting to my car with my purchase. They lend me an umbrella and helped me get to the car vi was shocked that they helped me. I feel they went beyond their jobs. Thank you both. That was truly service with a smile read more

If you want good customer service do not shop at Dillards at Pembroke lakes mall. They will lie and finesse you out of your money so that you can buy their merchandise and when you end up unhappy with your purchase they will not care They do not care about their customers. I will NEVER go back again read more

I rarely shop at Dillard's, but if I do it's to grab some make up from sephora. This particular day I came here to attend the Steve Madden event hosted by TV personality Julissa Bermudez & she was fabulous! After chatting & taking a picture with her I bought a sexy pair of Steve Madden heels & received a free umbrella for making a purchase. Also they gave out free Steve Madden's crop t-shirts, & his bags just for coming to the show. People stood in line for a autograph & pictures, but I didn't. I ended up touring the store instead. It's a very open space with a wide range of designers. Some I didn't remember being in here. (Where have I been?) I guess elsewhere but here. Anyway I ended up buying a Jessica Simpson dress & BCBG romper (which I love & can't wait to wear) All in all it was a win win for me! Yayyy Dillard's I will be back to grab more goodies soon. Sunny read more

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I'm giving it 2 stars only because they sell prestigious makeup lol. Where do I begin oh I know the shoe department which was the saddest thing I've ever seen the shoe displays were so close together which gave you hardly no space and even thou they separated brands from others I was confused and lost lol!! The displays were all made up of a plastic see through tables which gave you visible view of how gross there carpet was you just felt like taking off your shoe was a bad idea. Luckily for them they hired a singer and had a private dj in front of this scary display to distract you from the look of the store. The Christmas was definitely the vibe in there that day thank goodness for the make ups and perfumes i felt safe over there.. Please people your better of somewhere else. Lol read more

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I love this store and it is never super packed or unorganized unlike others in this mall. I like the individualized attention from the ladies in cosmetics. I found some good deals on their clearance :). read more

The manager at the dress section is horrible !!! She tears customers as if they were enemies. Save yourself the trouble and don't buy here. The rest of the cashiers at the dress section are also all friendly whenever they want to make the sale, and when it's time for them to explain something or help out, they become ghosts. read more

That one star is being really generous. I came to this Dillard's to return a dress that was never worn and ended up being yelled at and given attitude by the disgusting white bitch of a manager which might I add had atrocious makeup that looks like she had spaz attacks the entire time she was doing it. She was completely unprofessional and rude. I was treated very poorly and was not helped at all. She kept repeating the same things like she was stupid and only knew how to say one sentence. Would not recommend this Dillard's because dealing with this dumb staff might make you lose braincells. read more

This review is based on their credit card service. I've had the card for years - NO MORE! THE CUSTOMER SERVICE IS THE WORST!THEY WILL BE THE NEXT Business TO GO UNDER. They failed to do what was discussed over the phone and then made up an excuse/lie. When a Supervisor (Ayla, spelling?) was requested, she did the same even when presented with the facts and offered a fix. They've gotten $ thousands from me and will not get a cent more. read more

They treat employees horrible, 4 months ago I went to shop at Dillard's at the Pembroke pines location and I witnessed this lady at the Cosmetic department screaming to an employee, I found out that the one who was doing the screaming was the lady's manager and for this reason only I'm giving this store only a one star. read more

I like this Dillards. It's not the most high end one I've ever been in and it's not your small town Dillards, it's right in the middle. They are missing some of the brands that higher end Dillards have but that's ok with me because I basically only go there for Antonio Melani clothing and of course for the purses and shoes. For men the Daniel Cremieux brand is one of my favorites. I sure hope Dillards stays afloat and doesn't shut down like the rest of the worlds department stores. read more

I needed a dress for a wedding so I went to the dress department, obviously. The ladies were extremely helpful in getting a room ready for me, assisting me with trying on the dresses and even picking some out for me that I wouldn't have thought to try on myself. Overall good experience. read more

Horrible return policy! 3 day returns? Really??? And Assistant Manager Elizabeth tells customer to " calm down". Impressive-NOT!! Not going back!! Ever!! read more

We had a great experience at this store. My mother-in-law recommended it after our futile shopping experience in Aventura last weekend. I had never been in Dillards that I can remember, so I didn't have any expectations. Well, actually, I had low expectations to be more accurate. I have found the main department stores to be pretty consistently stocked with the same awful styles and sizes, indifferent staff, and dismal prices across the board. We were quite surprised by Dillards, particularly the men's store and they really worked with us to get exactly what we were looking for. We walked out of there with great clothes my hubby loves and we didn't feel like we were shaken down. Thanks Mom! read more

Average run of the mill dept store. I will say that this one is one of the better dept stores in this particular mall. Nice selections on clothing, and as well as a decent cosmetics area for ladies. Comparable to JC Penny and Macy's. read more

I visit the home department quite often, and always find great deals on what I am looking for. Its my favorite stop for holiday décor, and I look forward to their Christmas displays each year. The staff is always courteous, and acknowledge me every time I visit. I enjoy this store. read more

Best selection of women's dresses in clothing in South Florida! 2 full stories of the store just for women's clothing!

If you're dark-skinned and don't speak Spanish, this Dillard's, at least, rates "A+" for DEFINITELY AVOID. The mostly Spanish-speaking staff will treat you poorly. Solution? Try Macy's; there's one at the other end of the Pembroke Lakes Mall. read more

I am a regular customer at Dillard's in Premboke Pines. I went to exchange a tee shirt for a larger size and I was told the merchandise was stained and most likely worn. The sales person (Holly, I believe), who happens to be the department manager, took it for granted the shirt was worn or damaged and would not let me exchange it. I might have over-reacted with anger, but I felt this sales associate was provocative and perhaps inappropriate. If this is the manager of a department, I am of the opinion she does not need to be on the floor with customers. She made assumptions she had no evidence for. Luckily, I returned to the store later and found a much nicer and helpful associate (Alice). Not sure if I would ever return. read more