It's amazing what some good customer service can do to one's impression of a business! I was shopping at Tommy Hilfiger during the post Christmas sales. This outlet store generally has good prices but with the sale everything was an 50% off! The store has a wide variety of Men's & Women's Tommy Hilfiger items - socks, underwear, outerwear, dresses, sweaters, shirts, jeans, purses...you name it! The look might not be for everyone. It's mostly preppy type of attire. But there are probably some basics like turtle necks or light sweaters that everyone can use.
I picked just one light seawater in one of my favorite colors (hot pink!) I think with the 50% discount the sweater was about $18. I was quite happy with my purchase until I went to pay on the ladies' side and the entire register was closed. On the men's side the line was tremendously long. One of the managers said the reason the ladies register was closed was because the employees were all on break. Really? They can't time things better? So when i finally got to the checkout counter I was pretty grumpy. When the checkout person asked me how I was, I told her the truth! Instead of glossing over my complaint, the young lady apologized, gave me an additional discount on my purchase, coupons for later in the day, and coupons for the future. I probably will not even use the coupons, but the employee's concern made me feel so much better. That is great customer service! It made me walk out of the store smiling instead of frowning! read more