A home buying process can be overwhelming and time consuming, but my loan officer, Joselyn Nieves,…read moremade this process easy to understand and delightful. She was so personable and took the time to both answer my questions - even those which I didn't know to ask. Her regular follow-up and dedication to her profession led to an amazing home buying experience for me. I recommend anyone that chooses to do business with PennyMac ask to work with Joselyn if you want top-tier service and confidence in buying a home.

Unfortunate first time homebuyer experience. My partner and I attempted to assume a loan for a…read morehouse. The process was two months of poor communication, an extended closing date, repeated document uploads, false promises, and lots of frustration - just for us to be denied a week before our supposed closing date. Even our realtor told us how unusual it was for the process to be this long and complicated. I wish we knew sooner that we would not be able to move forward with a loan assumption so that my partner and I, our realtor, and the sellers could move on. I do not recommend Pennymac and I will not do business with them in the future.

I've known Franco for over 20 years he is reliable dependable and very articulate…read more I have used his services on countless properties that I've owned in the past and my recent purchase here in Florida. With that being said he has closed my homes from Vegas to Florida. My own mother uses his services as well and she always has been satisfied from beginning to end he is very professional. I believe he takes away the stress of the buying process or investing process by explaining things in detail. If you need a mortgage I highly recommend him five stars is not enough . Thank you JamesZito.com

They made the financing part of home buying process quick and easy. Amazing Communication! I was…read moreguided through the whole process by Franco and his always friendly team.

Scott helped guide me through my home buying process! He made sure I got the best deal and made me…read morefeel comfortable in my decision. Thank you.

This was a really frustrating and disappointing experience for us. We were told our loan would…read moreclose by a certain date, but due to thier poor communication with the appraiser and an inaccurate report we missed that deadline and had to pay for a revised appraisal ourselves . later we were told the loan terms had to change to hgher rate and fee because of how our company is structured - something we had disclosed from the start. After weeks of delays and unexpected costs, we had to switch lenders to move forward. It was a stressful and disappointing process that could have been avoided with better communication and attention to detail. We regret not going with other lender from the beginning.

Mr. Eli Barlow is the finest gentlemen I have ever dealt with. Village Capital is a winner, If I…read morehad just 20 of Mr. Barlow's I would be rich..... Im a 100 % disabled veteran from the Vietnam Era and I found out what people say "thank you for your service" Eli means it in a real sense of the words.. Mr. Barlow does not play games, he means what he say's and his word is like having a gold bar in your hand. He is patient and listens to his customer. I have used three brokers in the past and none has been greater than Mr. Barlow, not even close. So listen, to what I say, use no one else. Thank You Eli if I could give you 100 stars I would gladly.

Complaint Regarding Village Capital & Investment's Handling of Late Payment During 44 DAY RECORD…read moreBREAKING Government Shutdown! I would give a NEGATIVE Rating if possible. Village demonstrated a complete lack of empathy and offered no reasonable accommodations to government employees directly impacted by the record-breaking 44-day government shutdown in OCT-NOV25. Despite prior assurances that those affected would not be penalized, I was subjected to a late fee and the threat of a negative credit bureau report, adding insult to injury during an already difficult time. Initial Contact (Early OCT25): Upon learning of the potential government shutdown, I contacted Village Capital to inquire about options for managing my mortgage payments should the shutdown impact my income. I was assured that the company understood the situation and would work with me to avoid penalties. I was told that I did not need to submit documentation. I follow-up Mid-OCT25 and was then instructed to call back after being late (16NOV25). I called 17NOV25 (as Village is closed during weekends) after the government had reopened. Despite informing them that I was a government employee directly impacted by the shutdown, that my pay was impacted as well, and I did not know when I would receive backpay. I was told that there were no options available, and that I would be assessed a late fee. Furthermore, I was informed that if payment was not received by November 30, 2025, the late payment would be reported to credit bureaus, despite previously following their instructions and letting them know that I would not be able to make the payment right away. Village's policy is Unacceptable Policy and they Lack of Consideration, with the policy of only waiving 1 late fee for the entire life of the loan is already extremely restrictive. Their one-time late fee waiver is unconscionable during a national crisis. To apply this policy without any consideration for the extraordinary circumstances of the government shutdown is unconscionable. Village's Breach of Trust, failed to honor its initial assurances that government employees affected would not be penalized. They also Lack of Empathy and Accommodation, as demonstrated by the callous disregard for the financial hardship and stress caused by the 44 Day Record Breaking government shutdown. Assessing a late fee and threatening a negative credit bureau report under these circumstances is unfair and unethical. This situation is a terrible show by Village as the predatory soulless company they are. They breached trust and showed a total lack of empathy by penalizing any of their customers that were affected. When the only real issue was that we as customers followed their instructions. As a Veteran and Government Employee, I admonish them, and I am totally appalled by their predatory practices.

Roseanne Shannon was absolutely amazing. Her team & Roseann were extremely professional,…read moreknowledgeable & prompt. They addressed all of our concerns with precision & compassion. Due to the sale of our home, we were facing the pressure of finding a home & closing on our mortgage loan all within 17 days. 5 Star Mortgage , aware of this, expiditated our closing in record time without a glitch. Great Job 5 Star Mortgage. We highly recommend them for all your mortgage needs. Tony & Annette Locorriere

We had the pleasure of working with Roseann Shannon and her staff at 5 Star Mortgage during our…read morerecent home purchase. Roseann was extremely thorough in arranging our lending. She saw us all the way through process, and was even thoughtful enough to make an appearance at our signing at the title company, and brought us a closing gift. I would highly recommend 5 Star Mortgage if you're in need of a home loan!

If you want to get into a house Jen is your girl. I've been in contact with her for over a year and…read moreshe is very straight forward. She helped my husband and I fix our credit so we can get a lower interest rate and she is always on it. I called her mid June and we closed on our house on August 30th. Being that we are first time homebuyers she made the entire process stress free. I would recommend her to anyone! She is so awesome!

Jennifer was amazing to work with! She was able to take all the stress out of buying house!read more

Athena Paquette was our incredible Mortgage Advisor. We are first time buyers and of course that…read moremeans we were worried about everything. Athena held our hands throughout and we are just about done, but had to take the time to commend her efforts, care, and our overall experience. Athena not only took care of her responsibilities, but would reach out to all others involved in the process to make sure they performed and made themselves available to assist us as needed. The personal attention we felt was top notch and I have only experienced that on extremely rare occasions. Good to see that people like Athena are out there and go above and beyond to help their customer. Highly recommend. Athena (if you read this), thank you again for all your assistance, your service was/is top notch. Thank you, thank you, thank you!

My journey with Sophie started with her responding on a holiday acknowledging my application - she…read morehas consistently been responsive and informative. Sophie is a mentor and teacher at heart without being condescending - she also is detail oriented, not to mention having great fee, highly competitive fees and access to various programs and options as a broker. I highly recommend Sophie, as she responds quickly with great guidance and a wealth of experience.

Had the pleasure of working with Paul and his team. He definitely went above and beyond my…read moreexpectations, got me a great deal, and made my experience as a first time home buyer extremely easy. He was able to get my loan approved after two failed attempts with two other lenders. He's very knowledgeable and guided me every step of the way. I would 100% recommend him.

Yay ! I'm officially a home owner in Salt Lake City !! Couldn't be any happier with this location…read moredowntown! Huge shout out to Paul Hasna with Security National Mortgage! Pauls been working with me for 10 +months , patiently letting me weigh all of my options while I change my mind a million times. I found something and they made it happen, all when I was out of the country 50% of the time. I had the best experience possible ! You think you may have an idea, but you don't. Every loan , every home, is different. Paul was beyond accommodating when answering any questions that came to mind, and helped reassure my decisions. I had no doubts whatsoever that I wasn't getting the best deal possible or they weren't working fully on my behalf. I'm walking into a home with an awesome amount of equity already ! I am extremely great full I chose Security National Mortgage. Being self employed sometimes makes you think you have limited options, it's definitely more work and I appreciate all the time that was put into my situation , finding me the best loans and interest rates possible. I am so happy with my place downtown ! Thank you Paul !!

WARNING PREDATORY LENDING! Folks, please be mindful if you are looking to get a loan from this…read moreplace. Everything was going smoothly until it came within days of closing my loan. They asked for a last minute increase in deposit by 5%. They had put me in a situation where they knew if I didn't get the extra 5% down then I would lose my initial down payment as well as the property I was purchasing. They had no reason for it so I took my business elsewhere. A few weeks later they came back to me informing me they could close the loan at the original amount quoted. Which means they could have done it initially but chose be greedy and ask for an additional 5% down. This is the definition of predatory lending. I would recommend using another bank for a loan.

We are extremely grateful to our listing agent, Allison, and her assistant, Erin, for doing an…read moreoutstanding job selling our rental condo in Las Vegas. We are remote landlords, and this was our second time working with Allison to sell a rental property in Las Vegas. The first sale took place in spring 2022 when the housing market was very strong. However, when we decided to sell our last rental condo in early October 2025, the timing was much more challenging. We had to list during the holiday season in a much weaker market, and the condo was bit older. Despite these challenges, Allison guided us through every step of the process with professionalism, exceptional market knowledge, extensive experience, tireless dedication, and great care. From the very beginning in early October, Allison visited our condo to have a thorough initial inspection. She provided excellent advice and practical suggestions for repairs and remodeling before listing. After the kitchen remodel and other updates, the condo looked more modern and attractive. Allison and Erin also did a beautiful staging and arranged high-quality professional photography and a 3D tour, ensuring the property was presented at its best. With detailed market research and a smart marketing strategy, Allison helped generate multiple offers within just days of listing, effectively creating a seller's market for our condo even in a difficult market. After the buyer's inspection, Allison continued to support us by referring reliable, honest contractors who completed repairs at very reasonable prices, making the process much less stressful for us as out-of-town owners. We also experienced a longer escrow period due to reason beyond our control. Throughout this time, Allison advised us to remain patient, kept us well informed, and confidently guided us through the process. Since we were not local, Allison went above and beyond, handling many additional tasks on our behalf to ensure everything stayed on track. Despite the tough market conditions, we successfully sold our condo at a price we were very happy with. We truly couldn't have asked for a better experience or more outstanding service from Allison and Erin. Allison has exceptional knowledge, skills, and experience, and most importantly, she genuinely cares about her clients. We highly recommend Allison to anyone looking to buy or sell a home in Las Vegas. You will be very happy to have Allison as your agent!

Working with Allison Jung has been an absolute game-changer. She first helped my husband and me…read morepurchase our condo in 2018, and her deep market knowledge made the buying process incredibly smooth and stress-free. Eight years later, when it was time to sell in 2026, I didn't hesitate to call Allison again.  Her dedication, strategic marketing, and expert negotiation skills ensured we got top dollar for our condo. From our first investment property purchase to our recent sale, Allison has consistently proven to be communicative, trustworthy, and genuine. I recommend Allison without reservation to anyone looking to buy or sell a home! Mahalo, Allison, for everything. We look forward to working with you again when we are ready to purchase our next property!