Roseann Shannon at 5 Star handled my home purchase. She and the team were great to work with, answering my questions, handling issues as needed (there are always issues). They helped me through the process and gave me a great rate. read more

Roseanne Shannon was absolutely amazing. Her team & Roseann were extremely professional, knowledgeable & prompt. They addressed all of our concerns with precision & compassion. Due to the sale of our home, we were facing the pressure of finding a home & closing on our mortgage loan all within 17 days. 5 Star Mortgage , aware of this, expiditated our closing in record time without a glitch. Great Job 5 Star Mortgage. We highly recommend them for all your mortgage needs. Tony & Annette Locorriere read more

We had the pleasure of working with Roseann Shannon and her staff at 5 Star Mortgage during our recent home purchase. Roseann was extremely thorough in arranging our lending. She saw us all the way through process, and was even thoughtful enough to make an appearance at our signing at the title company, and brought us a closing gift. I would highly recommend 5 Star Mortgage if you're in need of a home loan! read more

Clearly Roseanne your information is wrong he only communicated with us for 2 days I was aware of all the communication with my husband. We updated everything he asked but he just stop communicating. Thankfully we found way better lender who actually communicated and helped us with all of it. Clearly Chris has communication issues. I hope people read all the issues with Chris and you read more

5 starts all the way, It's in their name! John Panich has helped me purchase my new home this year and refinance my rental property 2yrs ago with no delays or complications. Thank you John for being our trusted lender! read more

I had the misfortune of having to deal with loan officer Chris Casiello for a short amount of time and that was more than enough. He was rude, arrogant with little to no business demeanor. I've seen another complaint against him on Yelp in January and there is no doubt that there are more that have not spoken up. I contacted the owner, Roseann Shannon, who was sent an email and a letter via the post office regarding his conduct but she has denied receipt of any correspondence. Thankfully there are numerous lenders who are a pleasure to deal with. UPDATE: The comment from the owner of the company, which has been removed, made me LOL literally !! She has no idea of what took place prior to this incident I am referring to and she has never bothered to find out so fabricated a story to suit her needs. Additionally, she has called my office and made threats against me if I didn't remove this Yelp posting. I have the written documentation of my complaint against her loan officer, therefore, continue to stand by it. read more

This was such a frustrating process. We are young first-time homebuyers and obviously had a lot of questions about the process. Chris was our loan officer, and he was very unprofessional and was terrible at communicating. A week before our closing date, he was supposed to call us as we had a few questions and concerns. We were emailing and calling every day but did not hear from him until Monday afternoon, two days before closing. His assistant, Ann, however, was so pleasant to work with and always replied in a timely manner. We will never use this company again and will not recommend this company to any of our family or friends. read more

We worked with Darrian at the recommendation of our realtor. Her and her team are very knowledgeable and efficient in helping you determine what is the best way to finance your home purchase. They are very committed to helping their clients through the seemingly endless requests for documentation that lenders need to underwrite the loan. They provide easy to understand communication and are there to help with any questions you might have. We would recommend Five Star Mortgage and Darrian in particular for your mortgage needs. read more

I can't say enough amazing things about Five Star. My loan officers Heath and Susan were miracle workers. I went from seeing my dream house drop into my price range to moving into my new home in 30 days. They were super honest, direct, and didn't sugar coat anything, yet gave me positive news as soon as they received it. They communicate consistently, explain everything and as a first time home buyer there is zero chance I could have gotten into my dream home without them. I was full of stress and questions and their patience was never ending. I am absolutely living my best life because of these two and I am incredibly grateful. read more

I cannot say enough good things about Five Star mortgage. This is our second time securing a loan through them. The first experience is what lead us back to them. They work with you every step of the way and make things seem less and so easy. I can't imagine buying a home without them. Roger has always been personally interested in our journey and provided all the support you need securing a loan. He is very thorough and communicates on a daily basis. We were never left wondering or not knowing where we were in the process. Nothing but five stars for five star mortgage read more

Roseann and her team responded to every question I had when I was looking to refinance to a streamline loan. No question was ignored and I got a straight forward answer every time. Some of the flyers I would get just sounded too good to be true and Roseann would always confirm or tell me the options of paying for points would mean. I truly valued her expertise. If you want a team that treats you with courtesy and not like just another number, this company is for you! read more

Worst company we ever dealt with. Made many promises and guarantees and kept none of them. Promised to pay off our back taxes and lower our mortgage rates. Did neither. BEWARE. Your reply is incorrect. Don't know what you're talking about, but we were promised ALL of our back taxes would be paid and mortgage payments would be lower. We advised you of the amount and we were told not to worry.MORE LIES. We were never told some of the things that you said in your reply. We repeatedly told you the amount that was owed. We were told not to worry. read more

We couldn't have asked for a better Mortgage Broker to help my family and I buy a home during a pandemic! Roseann was always available to answer our first-time homebuyer questions and make requested changes quickly. Our loan was configured perfectly and delivered absolutely on time. You can't go wrong with 5-Star Mortgages! We look forward to working with her in the future. read more

I was referred to Five Star from a friend who has used them. From day 1, Chris helped me every step of the way, from the initial approval process, to all the paperwork involved, especially when bidding on several houses. He and the team answered every question (and there were a lot, for me, being a first time buyer) and made what I thought would give me a nervous breakdown, an extremely smooth and professional process, all the way until we were signing the final paperwork! Would definitely recommend! read more

My wife and I can not speak highly enough for Roseann! She is a superbly professional broker, insanely dedicated to getting a deal done. Was always there when we needed her. She kept our deal alive when we received a horribly incompetent appraisal. Her expertise and tenacity allowed the deal to be done. She guided us well and gave us the advice when needed. We will be using her again for a refinance. read more

Brenton and the team at 5star have always been top notch. Very professional, great communication and most importantly, always close. Highly recommended. read more

Cannot say enough good things about John Panich and his team at 5 star mortgage. Great customer service, competitive rates, and very reliable. I have used John for multiple loans (VA, conventional, and refi) - great experience each time. Thank you for your knowledge and hard work! read more

My husband and I were on the market to buy our very first house, and we couldnt get many people to respond back or even get them on the phone let alone an appointment. We were referred to Roseann by one of my husbands friends, and thank goodness. She is amazing, she made it all happen and got us into our first home and it was quick! We told her we were on a month and half time frame and she made it happen. We even closed a week early!! read more

My husband and I were the buyers (with my husband being the buying agent) of 4 investment properties and chose to employ the services of Brenton Van with 5 Star Mortgage. He had recently completed a refinance on our personal home, and despite it taking him twice as long as a refinance should take a broker to accomplish, we chose to give him the benefit of the doubt, and utilize his services for our investment purchases. Throughout the two and a half months we dealt with Brenton, we experienced innumerable aggravations, both personally and secondhand by all three of the selling agents we were working with, regarding Brentons mind-boggling lack of communication, disregard for timely professionalism, and an overall cavalier attitude towards customer service in general. Regardless, we chose to remain optimistic in our dealings with 5 Star Mortgage. Against our better judgment and recommendation from two of the selling agents to utilize a different mortgage company altogether, we chose to continue working with Brenton in hopes that he would live up to the 5 Star mantra of "Service is OUR specialty." This failed to materialize. Two and a half months had gone by since our contracts first went into effect, and the endless runaround we got from Brenton ultimately concluded with us losing two of the four condos, and Brenton stating that our "Financing has been extremely difficult, and we should just pick one or both (of the remaining two properties), and pay cash." While we did not appreciate receiving a message from him stating that, I find it grossly negligent that he failed to make those recommendation weeks or months prior to the expected close of escrow, before the earnest money deposit became irrevocable. Notwithstanding the $100 per day late fees that we began accruing on 9/18/2020. Brenton acknowledged in a text message that those late fees were due to his inadequate ability to get our deal to closing. He waited 75 days to admit to us that "Condos are too hard" of a loan for himself, or 5 Star Mortgage to accomplish. Regrettably, at that point, we were so deep into our loan deal, we still chose to attempt to stick it out with Brenton, despite further pressure from our two extremely displeased selling agents, to quit him, quit 5 Star, and go elsewhere. Out of desperation and fear of losing our remaining two condos, we (unfruitfully) reached out to the 5 Star Mortgage branch Manager Roseann Shannon via email. She stated, and I quote; "I dont know why Brenton accepted these deals to begin with because condos are too hard." Additionally, Roseann disclosed that she was also aware that the lender canceled our deals two business days prior to our ultimate falling out with Brenton! Why didn't they reveal this to us??!!! We nearly lost our two remaining condos and $7,000 in earnest money, while simultaneously racking up several $100 per day fines because of Brentons incompetence, and Roseann's lack of willingness to take control of the spiraling situation. In the end, we went elsewhere and successfully obtained ownership of two investment properties. It is an understatement to say we are EXTREMELY disappointed with 5 Star Mortgage, Brenton Van, Roseann Shannon, and their disgusting display of arrogance and lack of care for their customers. I DO NOT RECOMMEND. read more

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Once again, a great experience working with Roseann Shannon. Being self employed it sometimes feels more difficult a process. We have worked with Roseann in the past, she always gives us confidence that the goal will be achieved. She's a rock star in our book read more

Roseann is absolutely awesome. She's always ready with helpful and insightful answers and was a real help. We are first-home buyers and are so thankful for the amount of time Roseann helped in answering all of our questions. We shopped around and found Roseann more helpful than anyone else. We would highly recommend Roseann and her team to anyone looking to buy a home! Thank you, Five Star Mortgage! read more

I am a first time home buyer and ended up with a terrible real estate agent who ran me in circles and couldn't get me approved with misleading information and confusion about the entire process until I was referred to Brenton Van. Not only did her get me approved but was so knowledgeable and taught me so much along the process ! Everything went so much smoother with his help knowing he was trying his best to get everything done in the short time frame I had. Terrible experience turned out amazing! Thanks to him I got my dream house and a year or so later I'm extremely thankful and happy ! I would refer him to anyone not just for home loans but information about your credit and help understanding everything you need to do or know along the process ! read more

They kept in constant contact with me with every update. I will use them again. They quickly responded to all of my questions and answered all of my questions. read more

LOVE-LOVE-LOVE Five Star Mortgage ! Bought a fabulous new home last year; Dawn Zeigler was my Loan Officer. She was the best e-v-e-r! The loan process was speedy and ridiculously seamless. Dawn is extremely friendly, competent, professional, and cuter than a bug. I highly recommend Five Star Mortgage for successful results - Ask For Dawn ! FYI: With low interest rates, I AM going to Re-fi using Five Star Mortgage, I think you should too. Yahoo ! read more

I would like to thank Roseanne Shannon for her diligent and rentless work on getting my home refinance. She made this experience a very pleasurable one and was really on the ball and informative when it came to answering all my questions. I would and will refer friends and family to her as her work was nothing less than 5 stars. Thank you sincerely read more

Having a staff that is always will and able to answers your questions is aways the best practice. Five Star Mortgage staff know how to treat their clients right. read more

Wonderful service. Used them twice and they do well with communication via email & texts. Speedy service as well

Dawn, loan coordinator at five star mortgage, has been very helpful, patient, and professional. The whole process of purchasing a home, has been amazing via five star. I would definitely recommend them. read more

Roseann and her staff at 5 star mortgage are absolutely, hands down, the best in town. Roseann has helped me with a handful of loans through the years and always gets the best rates, has access to the best types of loans depending on the situation, and assists in navigating through any issues that come up. Highly recommend! read more

Thay are awesome. They took care off us in our home buying process, they the best loan for us Shannon was great to work with we had the best experience in buying our first home. read more

Roseann and her team are the best in the business. Always very transparent and makes it easy to refer my business to them, as I know my clients will be in very capable hands. Strongly encourage anyone and everyone to use them. read more

Roseann is AMAZING!!!!!!!! She stood by my side through the entire home buying process and I am now a homeowner!!!! Roseann and her team made our dreams come true!! I honestly can't say enough good things about Five Star Mortgage. They have gained a lifelong customer. Roseann was extremely responsive from day one with any questions or concerns I had. We spoke every single day. I felt as though I was her only client. Her knowledge of the mortgage process and her customer service is top notch. My husband and I had credit issues, but Roseann helped us out every step of the way. We closed on our home within 30 days. Roseann is my girl and I am so grateful for her and all that she has done. read more

Avoid working with Chris Casiello at all costs. He is rude and condescending, and will make working with him a nightmare. I read previous reviews on this individual but figured I'd give him a chance anyways. That was my downfall, don't make the same mistakes I did. read more

I'm about to make my second mortgage payment I wanted to pay a huge compliment to the Five Star Mortgage staff. I worked directly with Brenton Van and Melissa Rojas. They were amazing throughout the entire process. This was my first home purchase so I had lots of questions. Response times were fast and answers were clear. And I was never made to feel that I shouldn't be asking questions. I would not hesitate to recommend them to friends and family. read more

Jessica Eiroa at Five Star Mortgage was super easy to talk to and made the process easy for me when I was buying my first house. She looked into getting me a pre-approval amount that I was looking for because when I looked elsewhere, my pre-approval amount was much lower. She responds very quickly. The first time I called her, she wasn't able to answer but sent me a text before I was even able to leave a voicemail message. She explains the process and gave me all the information I needed. I would definitely recommend her. read more

First let me start off by saying I was a first time home buyer. I had the pleasure of being to referred to Bill "The Loan Arranger" Haverly at Five Star Mortgage in Henderson NV by my neighbor Margo Allaire who is a Real Estate Agent here in the Las Vegas area. I had my doubts about buying now and had many questions and was not to Knowledgeable about the Real Estate Market. Mr Haverly was very patient with me and answered any questions and pointed me in the best direction possible.. He promptly responded to my phone calls ,texts or emails whatever day or time I left them. He guided me on when to close to save the most money and made it happen before the date. He pointed me in the best direction on different aspects of the loan process and explained everything well. All in All it was great experience doing business with him and a great pleasure also. I would highly recommend Bill Haverly and the Company Five Star Mortgage. Thanks Again to Bill Haverly my Lender with Five Star Mortgage, Margo Allaire my Real Estate Agent with General Realty Group, and Roseann at Five Star Mortgage for making it happen in a patient professional way. Much Appreciated, James P & Wanda G read more

I have a manufactured home. It is incredibly hard to find a bank willing to do a refinance. (Don't know why) After calling many banks, and the one my loan was currently through, and having them tell me they couldn't help me I was ready to give up. THEN Roseann Shannon contacted me when I went on a website to search for mortgage brokers. She worked with me, told me what I needed and found a bank willing to refi my home and included extra money so I could do some home improvements. Even though I "flaked out" on the first signing (I saw a house that I really wanted to buy instead) she still helped me. I signed my refi papers on the 24th of February and I'm happy I'm staying in my current home. She found me a great rate and I wasn't charged and arm and a leg. I will recommend Roseann AND Five Star Mortgage to anyone that needs some help with someone who treats you kindly! read more

Jessica and Melissa of 5 Star worked on the refinance of our home and did an OUTSTANDING service! Not only was it timely done, but the rate was mind-blowing! My wife and I appreciated her attention to detail and keeping us informed about all steps in the process! We were fortunate that our realtor Lewis Mendoza referred us to these folks! read more

I did two mortgages on two different properties with Five Star at the same time. The rates were competitive. Roseann is fabulous and always answered my emails with questions I had immediately. I will definitely be using Five Star Mortgage again! read more

Lauren went above and beyond to make our refinance a seamless process. She was incredibly knowledgeable and responsive. We are so grateful to her and Five Star Mortgage for an excellent experience! Thank you so much! read more