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UrbanPointe Lending

5.0 (16 reviews)
Closed 9:00 am - 5:00 pm
Updated over 3 months ago

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Services - UrbanPointe Lending

Mortgage services

Mortgage refinancing

Home purchase

UrbanPointe Lending Photos

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Recommended Reviews - UrbanPointe Lending

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2 months ago

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2 years ago

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Dave G.

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2 years ago

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Dave G.

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3 years ago

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Sophie J.

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6 years ago

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5 years ago

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Dave G.

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5 years ago

Business owner information

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Sophie J.

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5 years ago

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4 years ago

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Dave G.

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7 years ago

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4 years ago

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Dave G.

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7 years ago

Very good treatment and service .recommend highly! Very nice people and professional.

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7 years ago

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6 years ago

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Sophie J.

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9 years ago

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6 years ago

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Sophie J.

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Ask the Community - UrbanPointe Lending

Review Highlights - UrbanPointe Lending

Sophie and Jasmine were helpful, explained the process throughly and helped us every step of the way.

Mentioned in 14 reviews

Read more highlights

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Paul Hasna - Barrett Financial - Profile

Paul Hasna - Barrett Financial

(11 reviews)

Had the pleasure of working with Paul and his team. He definitely went above and beyond my…read moreexpectations, got me a great deal, and made my experience as a first time home buyer extremely easy. He was able to get my loan approved after two failed attempts with two other lenders. He's very knowledgeable and guided me every step of the way. I would 100% recommend him.

Yay ! I'm officially a home owner in Salt Lake City !! Couldn't be any happier with this location…read moredowntown! Huge shout out to Paul Hasna with Security National Mortgage! Pauls been working with me for 10 +months , patiently letting me weigh all of my options while I change my mind a million times. I found something and they made it happen, all when I was out of the country 50% of the time. I had the best experience possible ! You think you may have an idea, but you don't. Every loan , every home, is different. Paul was beyond accommodating when answering any questions that came to mind, and helped reassure my decisions. I had no doubts whatsoever that I wasn't getting the best deal possible or they weren't working fully on my behalf. I'm walking into a home with an awesome amount of equity already ! I am extremely great full I chose Security National Mortgage. Being self employed sometimes makes you think you have limited options, it's definitely more work and I appreciate all the time that was put into my situation , finding me the best loans and interest rates possible. I am so happy with my place downtown ! Thank you Paul !!

Village Capital & Investment - My third call and on hold for a manager.

Village Capital & Investment

(174 reviews)

Anthem

Mr. Eli Barlow is the finest gentlemen I have ever dealt with. Village Capital is a winner, If I…read morehad just 20 of Mr. Barlow's I would be rich..... Im a 100 % disabled veteran from the Vietnam Era and I found out what people say "thank you for your service" Eli means it in a real sense of the words.. Mr. Barlow does not play games, he means what he say's and his word is like having a gold bar in your hand. He is patient and listens to his customer. I have used three brokers in the past and none has been greater than Mr. Barlow, not even close. So listen, to what I say, use no one else. Thank You Eli if I could give you 100 stars I would gladly.

Absolutely the worst customer service I've ever dealt with consistently. I call in twice a month…read morewithout fail, and every single time the experience is frustrating. Their system will not allow bi-monthly payments to be made online and properly applied to your loan, so you're forced to call in just to have your payments processed correctly. Each call begins with five minutes of redundant and excessive verification questions, including whether I occupy the home, which I've answered dozens of times. I'm told it's for "verification," but there's no real way for them to confirm that anyway, so what's the point of repeating it twice a month? Then I'm asked--every single time--how I prefer to be contacted: call, text, or email. I've answered this repeatedly, and now I simply refuse to respond because it's absurd and unnecessary. Some reps let it go, but more than half become rude or downright confrontational, insisting I answer before proceeding. And if you ask to speak with a manager? Good luck. You'll usually be told they won't transfer you unless you're "fully verified," which is not true--I've been transferred before without going through the full script. It feels like they just make up rules to avoid helping you. I've left reviews before, and I'm clearly not the only one there are hundreds of complaints about this same poor service. Yet nothing ever changes. This company seems committed to making things as inconvenient and frustrating as possible for their customers.

UrbanPointe Lending - mortgagebrokers - Updated May 2026

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