Great experience dealing with Al Lizarralde and Michele Townsend. Most of the time dealing with mortgage companies/realtors is not a pleasant experience (at least that has been my prior experience)...NOT THIS TIME. Al and Michele were both clear, they explained what documents they needed and why they needed them. They returned every single phone call and email. I truly felt like this company had our best interests in mind throughout the process. I didn't feel like I was just a folder with a $ attached to it... Great customer service, if I ever need to contact a mortgage company in NV again, I will check in with Al first. I will also be referring friends in need of a mortgage company to JFK Financial and in particular to Al or Michele. Thank you once again for the awesome customer service, that is rare. read more

We recently went through a refinance with Sal and his team. They are an exceptional team and made this happen quickly. Communication is nonstop and Maria whom he works with is on top of everything! We are customers for life! read more

Never done business with them, but working there must be a daily nightmare wondering if they're just gonna dump you by phone call like they did to someone I know. Hired on a Friday to start on Monday because of 25 years experience & knowledge of their software system. After 2 days of training & 2 days on the job (with strong compliments from new co-workers), FIRED BY PHONE CALL to hire back someone who begged their way back in after quitting 3 months earlier! How do you do that to someone??? I'II make my life's mission to discourage anyone to work with them. Customers need to know what kind of people they're dealing with read more

Definitely was a huge help with purchasing my first home. Little bit of a process, but well worth it in the end. Everyone on the team who assisted me in the process were very knowledgeable on what I needed to do make everything easier for them and myself. Definitely will recommend for family and friends and will be using them in the future. Thank you JFK Financial for making my first home experience a welcoming one. read more

I cannot thank the Trillo team at JFK financial enough for helping guide my clients through the lending process. Having knowledgeable and patient professionals work diligently throughout the transaction is priceless! I am so grateful for the over-communication, and the time they spend helping my clients whenever they may need further clarification. Big shout out to Darrian Trillo and her hardworking team of super stars! They don't treat clients as numbers, rather they put care into each and every individual, and my clients feel more like family or close friends! So grateful to work with such a talented team! read more

As a first time home buyer they truly went to bat for me!! I actually am getting into the mortgage industry because of how great my experience was. Thank you JFK! read more

Darrian & her team are absolutely AMAZING! I would highly recommend doing business with them over anyone in the area. She is dedicated to her work & will work around the clock to be sure you have the best experience possible. Thank you Darrian for simply being you!!!! read more

If anyone is in the market to purchase property I would highly recommend Darrian and the JFK financial team. They take the time to make sure you understand the process and find you the best rates! Appreciate all they did from pre-approval to closing! read more

I would HIGHLY Recommend Darrian Trillo , and her entire team at JFK. It was clear from the beginning that Darrian has a real passion for her job and her clients. She went above and beyond in making sure that we were satisfied. She was easy to get a hold of and she answered any question that I may have had. I will definitely use Darrian again! read more

Do not use JFK Financial. They charged me and picked a mortgage company that later sold my mortgage and depleted my escrow account. JFK does not respond to my emails or calls. Stay away from this company they simply do not care but their recommendation and selection of a mortgage company is now costing me several thousands of dollars. What happened to my escrow money? Looking for a good lawyer. read more

Gloria Witt and her team at JFK Financial did an amazing job saving one of my clients! Two weeks prior to closing on his FIRST home, boa cancelled his loan saying he didn't qualify anymore. Afraid he was going to lose his home we contacted Gloria and she made him a priority. Right away she contacted boa and got all the documents. She worked very hard so that we could close within the extended time frame we asked for and even got him a better interest rate! I guess things happened as they should so that Gloria could help him! Overall we were both beyond pleased with Gloria's determination to get him his home. I would recommend Gloria to anyone that wants to become a homeowner and get the job done right and with care. You will not find many lenders out there like her! Thank you again Gloria!! read more

Horrible experience with Gloria Witt. She was sarcastic, unprofessional and condescending. She didn't explain the procedures in advance, just started sending me barrages of documents and demanding my signatures. Of course people need time to review terms and ask questions when they're signing/co-signing for a mortgage but it really felt like she just wanted to get her money and go. She treated me and my aunt badly throughout the entire process. 10/10 would NOT recommend-- RUN read more

I cannot give enough praise to this group of people at JFK Financial. The whole crew there made the lending process as smooth as possible. I am now in my own place, no more renting, because of them. They called me almost every single day to either clue me in on the next steps of the process or to give me a heads up about my paperwork. They really made me feel comfortable with the whole thing. This is the biggest purchase of my life and JFK Financial helped me understand everything that was happening. I recommend using their services for your home loan. I am glad that I was recommended to use them. Thank you for all that you've done! My wife and I could not have asked for a better mortgage experience. We definitely will be returning when we require mortgage services down the road. read more

The MOST DISRESPECTFUL,DISHONEST,UNDERHANDED, AND SHADY FINANCING SITUATION I HAVE EVER EXPERIENCED. This relationship with JFK financial will constitute the 4th time i have been involved in purchasing a house. Not to mention over 10 vehicle purchases as well as other financial interactions with loan companies. I have never been treated so disrespectful in any interaction I have had like I was with this one. They flat lied to me and directly misled me to beleive one thing and then at the closing table popped up with a cash at closing number that was 18 thousand dollars more than what I was told it would be. Then when I challenged them and asked questions I was talked to like I was a child and complete idiot and completely disrespected. It was absolutely unbelievable. I would not recommend this company to my worst enemy because I would never want anyone to be mislead and lied to about such a large purchase. Then when I asked them to set the first payment date out a few extra weeks because of all the extra money they magically requested the offer was more of an insult than an offer. We close on December 6th and the first payment is due on the 1st of January. Not even 30 days out for the first payment. I asked them to change the date to give my son a little extra time to recoup his cash flow and make the first payment. The offer was. We will need to bring everyone back in and resign all the documents, and by the way they knew it wasbdifficult to get everyone in to sign in the first place so they knew that would be a difficult task, then we would have to put another 2,500.00 dollars down including penalties and interest and who knows what other fees we would have to pay to extend the payment date out. Basically amounting to it costing more to change the first payment date than it would to have just made the payment. Then beleive it or not that actually suggested that since I have a grace period of 15 days before the payment is considered late I actually have almost 45 days before the 1st payment is due. So they literally told me that I should be late on my first payment because they didn't want to accommodate me. Now just a little more context for this review, my wife and I are trying to help our son and his friend buy a house. We sold one of our houses and rolled the profits from that house into a new one and everything was right down to the wire on the contracts and the closings so basically our hands where tied and they knew this and took complete advantage of the situation to complete steal a large amount of money from me. I was originally told I would need to out 10 percent down on the new house which amounted to 43 thousand dollars. I wasbfine with that but when all was said and done I would have to putb61 thousand down to hold the deal together or loose mybernest money deposit and then my son would be without a home because the other house he was living in sold and he needed to close on the new house to have a place to live. So bottom line. I sold my house. Profit after payoff was approximately 121,000.00 was suppose to out 43 thousand down and close on new house. Was gonna take the extra and install solar and new appliances into my sons new house. But after all fees and lies and swindling I end up with 12 thousand dollars in profit from the 121 thousand dollars and the agent and loan officer literally made twice as much as me since the agent collected 14 thousand dollars off the sale of the first house and around 10 thousand off the second house so he got 24 thousand and god only knows how much JFK financial will steal from me but this has turned out to be the worst experience of my life buying anything. And let me make it a lot worse than what it has been so far. The main reason this all happened is because I trusted a guy who has been involved in buying 2 houses prior to this and I thought I could trust him to do the right thing for me and it appears I was wrong. So all and all maybe it was my fault for trusting someone I knew but honestly the way the people at JFK financial treated me was utterly disgusting and reprehensible and I would not recommend anyone do business with these people. There are way to many other options in this city for a loan company. ​​ read more

Star and her team were so great to work with. They truly made us feel like family. They communicated so kindly and clearly. Even with some frustrations in the transactions, they remained optimistic, focused and full of enthusiasm. Will be recommending others to seek Star and her team for their mortgage needs. Thank you Star! read more

Darian Trillo and her team made my first time as a home buyer a great experience! Helped us lock in a great rate, made themselves super available if we had any questions, and they worked so hard on our behalf. read more

Extremely helpful, attentive, answering any and all questions you could possibly have without making me feel stupid for not knowing their craft. I've never had a less stressful experience in almost anything I've done in quite a long time. Thank you JFK for saving me time and a TON of money! A++ read more

Got a pre approval from these guys last year while relocating to Vegas. Took the pre approval to the realtor and once we found the home, neither us or the realtor could get a hold of them. As in, they just fell off the face of the earth. No calls or emails returned, nothing. They just vanished. We ended up having to find another lender in a hurry and thankfully we were able to close a deal. but not thanks to this company. Worst and most bizarre experience ever. Our loan "agent" was KC McCool, but not cool at all. Avoid at all costs unless you like stress. read more

Johnny Ortiz at JFK Financial has been a great big help when it comes to dealing with our finances regarding our home. He helped us back in 2012 when we were in the market to purchase our first house. I felt he was honest and straight forward and he assisted us in getting our ducks in a row in order to obtain the best deal, per say. Early this year, he contacted us with some information about the benefits of refinancing. Although at first we were not interested, he was always available to answer my questions. Recently, my husband and I decided to go through with the refinancing and Johnny was there to see us through once again. He answered all of our questions promptly and went above and beyond to make sure our transaction went as smooth as possible. I am very satisfied with the professionalism and quality of the services we were provided and will continue to recommend him to my friends and family. read more

We had a recommendation on this company from a few people. I didn't know if they did loans out of state but after speaking with Ken he said they do loans in several states. Our loan went smoothly thanks to Ken Sarna and his team at JFK. read more

Jfk Financial has been the best experience I have had with any lender. Wonderful service, and smokin rates! Highly recommend.

KC has NOT called me back after MONTHS of BEGGING her (at this point) to call me back. I started messaging her since November and STILL waiting on a call January ALMOST February. I have been patient and CAN BE understanding but after last message from ME on January 8th 2018 and her not taking the initiative to call me back I AM VERY frustrated. This was an URGENCY to me as I wanted to refinance before rates went up again. Now, I am not sure if I'll ever hear back from her or if I will be getting a better deal for WAITING this long. (NOTE: my conversations with her started on November, all through December she kept saying she will call me back which NEVER happened. I finally get impatient and called her myself which she never answered but sent me a text saying she was on the line with a company and that she would call me back shortly. I text back following day as her conversation never ended it seems, NOTHING. I called her twice on personal number and even called her office on three consecutive times and NOTHING.) Last message JANUARY 8th .... now January 22nd STILL NOTHING!! read more

Worst experience ever dont use them at all , they will give you a hard time on everything for example: losing your documents , won't return phone calls and make changes in your paperwork without your consent. Frank Perez is very unprofessional. read more

We were recommended to Al and Michelle Lizarralde by a family member when we were looking for a lender for our recent home purchase. We could not have been happier! Al and Michelle patiently walked us through the process and smoothed out little snags along the way helping us to stay focused and calm. We compared rates with other reputable companies and received​ a lower quote. We really appreciated what Al and Michelle had done for us already though so we showed them our quote and they were able to match it for us! We loved that weekends didn't slow down the purchase process. From start to finish we were able to close on our home in less than a month from placing an offer to having our new keys in hand. We were very impressed! If you desire a positive, smooth buying experience I recommend Al and Michelle without hesitation. read more

Very friendly and professional. We would give Ken 10 stars if possible. Ken and his team are the best. We have had 6 mortgages and 2 refinances through the years.This was absolutely the best experience, expedient and great knowledge they know exactly what they are doing. They kept us informed every step of the way with frequent e-mails, If we had a question and called we where never told he is busy or out of the office someone had an answer immediately. Gary&Michele read more

My husband and I had applied for a mortgage with at least 4 other mortgage companies. We have both have unique work situations including a recent switch to independent contractor, seasonal work, and less than 2 years work history in the USA. We had been told time and time again we had to wait another year. I was somewhat skeptical walking into Michael Decarlo's office, but believe it or not I walked out an hour later with a pre-approval letter for more than we anticipated. Throughout the purchase process, Mike was always available either via email, text, or cell. If we had any questions (and we had many), Mike would immediately call or email us with answers. In addition, we were able to do all the preliminary paperwork via email, which was very convenient for our crazy schedules. We closed on our new property in less than 30 days and ended up with a phenomenal rate on our mortgage. We are extremely grateful to Mike and the team at JFK for helping us purchase our home. If you are a seasonal employee, performer, or work as a 1099 independent contractor and have had trouble getting a loan elsewhere, please contact Mike at JFK! Highly recommended. read more

JFK Financial is the best company to work with to make your dreams of owning a home a reality! Johnny Ortiz had a phenomenal understanding of what it takes to qualify for a home as well as connections with realtors who can help you find a house that fits your taste and your budget. It is so refreshing to do business with someone and know that they are invested in your success the way Johnny is. I wouldn't go anywhere else! read more

Take it from me: Do NOT use K.C. McCool or this company. She will not respond for weeks/months and leave you hanging until the final hour. We were within the 30 day window and had to use another lender last minute due to her lack of response. She never sent us any paperwork, and ALWAYS had an excuse as to why she took weeks to respond (if she even did respond). I even wrote a detailed letter to their owner explaining exact dates that we sent requests and never received responses. I have no idea how she has a job because her lack of professionalism made my entire experience of stressful, scary and full of the unknown. This town is too small to screw over people trying to enjoy building a home and going through hell with her and her company for SIX months is something I hope you all reading this never have to go through. read more

I worked with Gloria Witt and I had the worst experiences ever. Premature pre approval. Crazy changes after being in escrow like increasing down payment refinancing car etc.. lost escrow deposit. Unprofessional business practices and false promises. Please do research and don't be a victim like me. read more