I can not recommend a healthcare company more than HomeCare Dimensions from Austin. .. They CARE about their patients, work with you and your issues and fight for you with insurance, even if it's medicaid. Matthew has had a lot of different agencies but this is by far, the very best care he's ever received. Special thanks to Ashley, Lisa, Cecilia, Ava, and Carol for all they've done to get Matthew well, energized and stronger since his last hospital fiasco. Please feel free to ask me anything about them, they've the BEST! *I will happily tell you who NOT to hire or agree to allow in your home as well. read more

I was recently diagnosed with sleep apnea an told I needed a cpap machine. My doctor, without my permission, passed my name, phone number, and prescription to this company. They Started calling me and I started calling them and eventually I actually was able to get some one at their office to answer a telephone. It took several calls over a week to actually get a live human on the phone. BTW, I made several calls from my cell phone. But, I pointed out that I am a teacher and can not take calls on the cell phone. I gave specific instructions not to ever try to call me on that number. So, of course, from then on they only called on that number. When I got someone of the phone they wanted to set up a time to have at technician come out and check the wiring in my home. I asked why they needed to do that. And I was told that they had to make sure that the wiring would handle the machine. I asked the obvious question. "What are the power requirements of the machine?" The answer was "Huh?". I said, how many amps does the machine need? Does it use standard line current? Does it use a standard three prong connector? The person on the line told me it used a standard three prong connector, used normal line current, and he clearly had no idea what an "amp" was. So, I said, you call me back with the power requirements and I'll let you know if that is acceptable to me. He said, that there was no need for that because the technician had to come out and install it anyway an he could do the check at that time... I said that I had understood that I was getting a portable machine because I travel and I could not accept a machine that needed and kind of installation other than being plugged into the wall. And, I had to know what the power requirements were and a lot of other things about the machine before I could accept it. I mentioned that I have a lot of allergies, especially mold allergies, and wanted to know what the machine was made of so I could evaluate how mold resistant it was. I asked a lot of other questions. This went on over about a week of phone calls as I read more about CPAP machines and found out that there are many choices. During that time he first tried to tell me that the answers to my questions didn't matter, that there was no difference between the different machines. Then he tried to satisfy me with bafflegab. Then he tried lying. I don't think he knew he was lying. I think he was just so lacking in education and knowledge that he thought he was telling me something reasonable. The last straw was when he told me that a technician would have to come out and service the machine every week. Of course, my insurance, and I, would be billed for that service. I ask what the tech would have to do *every week*. Well, the tech would have to change the chip. What chip? The one that records my sleep data. The data my doctor wants to see to monitor my progress. Oh, so why does a tech have to do that every week. Well, the chip fills up every week. I said, no, that is not going to happen. Suddenly it turned out that I could swap the chip my self and just send it in by snail mail using special mailers they'll sell me along with extra chips. Why can't I just copy it to my PC and email it? Oh, that is impossible... It can not be done. It would require proprietary hardware and software. Not at all true. Turns out it is a standard sd card. I did some research. It turns out they were trying to sell me a ResMed CPAP machine. A machine that has very poor customer ratings. The ResMed machines record sleep data on a standard SD card. A 1 Gigabyte SD card can hold at least 8 months of sleep data, but the ResMed machines are programmed to only store 7 days of data no matter how large a card you put in. They have a USB port, but if I read the specs correctly, they do not make full data available over the USB port. One part of the ResMed web site lists many features of their machines that are designed increase the profit of their business partners, especially how they can increase what they bill to Medicare, Medicaid, and private health insurance. Features like limiting the amount of data the store of an SD chip so that it has to be processed every 7 days. If they supported HD SD chips, or even just the full capacity of SD chips, or USB flash drives, a patient could just pull it and take it with them whne they visit the doctor. a cheap thumb drive can store years of data. By forcing the data to be processed every seven days they have an excuse to pay people to go collect the data at peoples homes and to "process" it at their office and distribute reports to doctors. Minimal cost for maximal profit. So, after my last round of questions, they said they needed to talk to my Dr. They have not called me back. So, is this place a scam designed to bilk insurance companies, or is my experience just an example of one customer encountering one incompetent employee? I don't know. read more

This company has saved my butt on the two occasions that I've dealt with them. It seems when dealing with the big guys in O2, it would be a lot easier to score some crack outside my front door on South Congress. The big guys are a maze of red tape and bs while these folks are more concerned with helping you out. Cindy and Erica absolutely rock. The whole staff from the warehouse guy to the manager who personally called me are absolutely awesome. For a measly $25 per week rental of a special oxygen cylinder to get me by during SXSW, it was all hands on deck. On another occasion if it wasn't for them, I would still be looking at someone else's photos of Moab and the Canyon Lands instead of my own. They worked through all the doctor and insurance craziness and hooked me up with everything I needed to deal with the higher elevations that my lungs can no longer handle. They did this in a very limited time frame that I gave them due to my ignorance of the complexity of what I thought to be a simple task of obtaining supplemental O2. I should've known better. Nothing is ever easy when dealing with doctors' offices and insurance. Thanks again to everyone at Homecare Dimensions. I felt this review was the least I could do to show my sincerest appreciation. read more

This just happened: I called these people for assistance for my mom. I'm so frustrated with this but the PT worked out great for my mom and the interaction helped my mom. Here's my issue if I tell you I'm at home on mondays and fridays and want the appointments schedule on one of those 2 days, in my face you agree, don't then go behind my back and call my mom and come when you want. 3 times they did this I got tired of the back and forth and had to call their supervisor, now it's on her folder. All this in less then 2 weeks. They have been trying to force us to follow their schedule by saying a few times that we'll you only want us to come on a Monday or a Friday, THATS WHAT I SAID. Last week Thursday we were driving out of town when this nurse called she told me she would be there Friday I said we are on our way out of town so that will have to be next week. She says well that is a missed appointment. I said was this scheduled because we don't recall making an appointment, she says she doing that now. I told her this should not be charged to Medicare it can't be missed if it was never scheduled and can't be scheduled now. She just repeated her stance. Monday she had car trouble. So here she came today. Towards the end of her visit she tells my mom that she didn't think she needed to come back and since there was a missed visit she would call this her last visit. I came out my room across the way and revisited the visit she continues to call a missed visit. I stopped in the middle of the back and forth and told her I would speak to her supervisor Monday. She continued checking my mom. So she asks my mom if she thought she needed another visit I politely told her that that would not be happening and that I would be speaking to her supervisor. She says maybe you'd like another nurse, I told her again that I would speak to her supervisor. At this point I'm back in my room so her voice is elevated. She says that she'll be speaking to her supervisor first and I walk out and ask her to leave my home, and she starts with the back and forth again after I've asked her to leave and all the time sitting down like she's not leaving. I told her to gather her things and leave my house there would not be anymore back and forth and she asks me why I was getting so mad still not leaving my home. I told her at this point that she needed to leave and there would be no more conversation. She stood up and then announced that she needed to clean her tools first, I told her to take her time and thanked her for her service but she needed to leave. She damn near stomped out but stopped herself from slamming my door. I stayed in my bedroom door for her whole performance Ashley is not professional at all. The only reason I'm giving this 2 stars is because when I called the supervisor to get them to respect my house she did so immediately. The PT lady my mom really like. read more

I never rate the highest, because there is always room for improvement anywhere. when I first started using this company to supply my CPAP, I didn't think they were efficient. It was hard to get through to anyone on the phone. But maybe a change in the staff helped. I now appreciate the calls to see if I need supplies and let me know when it was time to ship, I have the utmost respect for the staff there willing to help and knowing the product. It's been a couple years, I'm still there. So Kuddos to Homecare Dimensions. read more

This agency did everything they said they would to help my dad with at home PT, rehab and home health visits. Everyone involved in the process was great. I wouldn't hesitate to use them again. read more