My father was receiving hospice services from Hospice Austin and, in the final weeks of his life,…read morewe decided to bring him home because he made it clear that he didn't want to die in a facility. We contacted Rae with Moore Helping Hands who came out to meet with my mother, my father, and me. Rae is compassionate and knowledgeable and has an amazing team of caregivers. From the moment my dad arrived at home, Rae had one of her friendly, skillled caregivers at their house 24 hours a day, 7 days a week. The caregivers from Moore Helping Hands provided excellent care for my dad and they were also very helpful to my mom (by encouraging her to take naps, helping her with housework, etc.). They also worked very well with the staff from Hospice Austin so it really felt like we had a cohesive care team focused on keeping my dad as comfortable as possible. We feel very fortunate that we found Rae during a stressful and sad chapter of our lives. I don't know what we would've done with her and her team!

The owner Rae is very professional took care of all of my caregiving needs with my father. Fast…read moreresponses and great competitive rates. Awesome service.

Our family had the absolute best experience with Kacie! She was very tentative and kind to our…read morefamily member. She went above and beyond and was easy to communicate with and provided the best care! Our family member got so excited when Kacie came to visit! Thank you is not enough!

Care for was responsible for taking care of my father for four years unless you have a gob smacking…read moreamount of money and even if you did, I still wouldn't hire them. point being all they "care for" is fatting their wallet it's all about money money, money, and power. They should be out of business. I have a friend who also hired them for his son's needs and we had the same issues in common he also felt greatly taken advantage of none of the invoices matched up completely took him for a ride. These people are total scam artist.

Our mother was a resident at MayBelle Carter Senior Living. This is how we became connected with…read moreBenny and his team. When we needed help with her, Benny was right there, offering his services. Our mom already knew him because he had taken the initiative to befriend the residents. She loved him and was comfortable with the staff. We loved them all from the start. We would not have made it without them, such a huge blessing. We highly recommend this agency. So impressive that Benny himself was in the "trenches". Such a beautiful group of people. Thank you from the bottom of our hearts. Tim and Cathy Madison Tennessee

We used Heavenly Care for my Dad while he was in hospice. The caregivers were wonderful. I would…read morenot recommend them due to an incident with one of the caregivers who was walking around our property (no reason for her to be outside) and her foot fell through a plank in our deck (not a damaged deck). We reported this incident immediately to HC. Alice, the owner contacted me and asked me to pay for the medical check using our homeowners policy. Are you kidding me, this was completely inappropriate - as they inspected our property before coming out and we were not the caregivers employer. We were losing our father and we were in no way financially responsible for this incident nor could we handle this kind of issue while facing the death of our father. I would definitely not recommend this company. I have been a healthcare administrator for over 30 years - and knew the procedures for employee incidents. This was so heartbreaking to have Alice to attempt to get us involved. I would not call this Heavenly Care........

I felt moved to write a review for this company because I had just a lovely experience from start…read moreto finish. I was recommended to them from my surgeon after I found out that my husband could not be present that day. I met one of the head folks over there, Deborah, and she was just lovely and warm as can be. She wanted to make sure they could fulfill my needs, and booked someone to see me through my first day and someone else to see me through the night. Both ladies were superb, very knowledgable, but also very supportive and encouraging through my difficult day. Everyone was on time and ready to help with my every need, from making note of all of my medications and foreseeing any events that might arise. I wasn't ready to shower yet but I know they would have helped me with that as well. I will probably need more help after another procedure and I wouldn't hesitate to call them. I could tell that they really cared about my comfort and about me as a person. I can see them doing great work in on ongoing situation with a person who might need regular home care, as well as on a situational basis. Thanks to all of you wonderful ladies!

I can not recommend a healthcare company more than HomeCare Dimensions from Austin. .. They CARE…read moreabout their patients, work with you and your issues and fight for you with insurance, even if it's medicaid. Matthew has had a lot of different agencies but this is by far, the very best care he's ever received. Special thanks to Ashley, Lisa, Cecilia, Ava, and Carol for all they've done to get Matthew well, energized and stronger since his last hospital fiasco. Please feel free to ask me anything about them, they've the BEST! *I will happily tell you who NOT to hire or agree to allow in your home as well.

I was recently diagnosed with sleep apnea an told I needed a cpap machine. My doctor, without my…read morepermission, passed my name, phone number, and prescription to this company. They Started calling me and I started calling them and eventually I actually was able to get some one at their office to answer a telephone. It took several calls over a week to actually get a live human on the phone. BTW, I made several calls from my cell phone. But, I pointed out that I am a teacher and can not take calls on the cell phone. I gave specific instructions not to ever try to call me on that number. So, of course, from then on they only called on that number. When I got someone of the phone they wanted to set up a time to have at technician come out and check the wiring in my home. I asked why they needed to do that. And I was told that they had to make sure that the wiring would handle the machine. I asked the obvious question. "What are the power requirements of the machine?" The answer was "Huh?". I said, how many amps does the machine need? Does it use standard line current? Does it use a standard three prong connector? The person on the line told me it used a standard three prong connector, used normal line current, and he clearly had no idea what an "amp" was. So, I said, you call me back with the power requirements and I'll let you know if that is acceptable to me. He said, that there was no need for that because the technician had to come out and install it anyway an he could do the check at that time... I said that I had understood that I was getting a portable machine because I travel and I could not accept a machine that needed and kind of installation other than being plugged into the wall. And, I had to know what the power requirements were and a lot of other things about the machine before I could accept it. I mentioned that I have a lot of allergies, especially mold allergies, and wanted to know what the machine was made of so I could evaluate how mold resistant it was. I asked a lot of other questions. This went on over about a week of phone calls as I read more about CPAP machines and found out that there are many choices. During that time he first tried to tell me that the answers to my questions didn't matter, that there was no difference between the different machines. Then he tried to satisfy me with bafflegab. Then he tried lying. I don't think he knew he was lying. I think he was just so lacking in education and knowledge that he thought he was telling me something reasonable. The last straw was when he told me that a technician would have to come out and service the machine every week. Of course, my insurance, and I, would be billed for that service. I ask what the tech would have to do *every week*. Well, the tech would have to change the chip. What chip? The one that records my sleep data. The data my doctor wants to see to monitor my progress. Oh, so why does a tech have to do that every week. Well, the chip fills up every week. I said, no, that is not going to happen. Suddenly it turned out that I could swap the chip my self and just send it in by snail mail using special mailers they'll sell me along with extra chips. Why can't I just copy it to my PC and email it? Oh, that is impossible... It can not be done. It would require proprietary hardware and software. Not at all true. Turns out it is a standard sd card. I did some research. It turns out they were trying to sell me a ResMed CPAP machine. A machine that has very poor customer ratings. The ResMed machines record sleep data on a standard SD card. A 1 Gigabyte SD card can hold at least 8 months of sleep data, but the ResMed machines are programmed to only store 7 days of data no matter how large a card you put in. They have a USB port, but if I read the specs correctly, they do not make full data available over the USB port. One part of the ResMed web site lists many features of their machines that are designed increase the profit of their business partners, especially how they can increase what they bill to Medicare, Medicaid, and private health insurance. Features like limiting the amount of data the store of an SD chip so that it has to be processed every 7 days. If they supported HD SD chips, or even just the full capacity of SD chips, or USB flash drives, a patient could just pull it and take it with them whne they visit the doctor. a cheap thumb drive can store years of data. By forcing the data to be processed every seven days they have an excuse to pay people to go collect the data at peoples homes and to "process" it at their office and distribute reports to doctors. Minimal cost for maximal profit. So, after my last round of questions, they said they needed to talk to my Dr. They have not called me back. So, is this place a scam designed to bilk insurance companies, or is my experience just an example of one customer encountering one incompetent employee? I don't know.

Kellie worked with me after hip replacement and got me up and going and feeling confident very…read morequickly. She has a great personality and gave very precise instruction to strengthen my muscles. She took time to listen to my issues and gave me good advice on how to work through them. She is very knowledgeable and confident in her approach to giving care. I was sad when therapy ended because she was so nice. 10

I did not receive sufficient supplies under Medicare rules. There were several other issues with…read morethe quality of the admins and care. They seemed manipulative and were not honest about several things that I know to be true about the payments they receive from Medicare.

I was a client of this company for a little more than 20yrs and I loved having them as my home…read morehealth care company the staff are nice, knowledgeable and dependable. I needed different areas of care and they helped me get things done, I haven't found another company like this one I'd still be with them if I still lived in Austin, Texas.

My elderly friend has a caregiver from this agency that comes daily, mon thru fri, and is very…read moresweet and helpful. This week, she's been out on vacation, and told my friend that someone would come in her place for this one week. No one ever called or showed. When my friend called the agency to find out what had happened to this person, the man was very rude, and according to my friend, had "an ugly attitude". He told my friend that "we have a lot of people, we can't send someone right now, you're not that important". I couldn't believe that anyone would speak to an elderly person in need like that, but my friend said that that is what he told her verbatim. AWFUL.

Care Renewed is the only home health company I will ever use. I cannot imagine anything they could…read moredo to improve their service. My grandmother is recovering from a fall that caused a temporary brain injury. We needed more help than I could provide and I was desperate. I found Care Renewed online and the reviews were all excellent so I called and Fritzi was in our kitchen in 2 hours to discuss care and had a caregiver for us the same evening. I finally had a good night sleep! The team that worked around the clock to take care of my grandmother was so warm, lovable and competent. I spent many hours there with them. They took care of everything in her home from laundry, cleaning, bathing to just hanging out and listening to her stories. It's nice to be comfortable with caregivers when they start out strangers and now feel like family. We had a previous experience with a home health company so I was reluctant to hire another. The former sent an aide that was sick and asleep when I stopped by. Thank you so much Ms. Fritzi for the care, attention to detail, hands on management, and the visits you made yourself to check on my grandmother. She is precious to us and you are all the best!

Care Renewed Homecare is the best in Austin. We used a couple of different providers for my mom and…read moreit was a nightmare: caregivers not showing up or just not caring. Once we switched to Care Renewed, everything changed. Not only did caregivers show up, they were knowledgeable, caring and interacted with mom. I was able to sleep at night and even go on vacation. I highly recommend Care Renewed Homecare.