Vrbo corporate is terrible and unhelpful. Had a good experience with the owner of the property but…read moremistakenly made a bad review. Customer service would not let me fix it. Only "solution " they offered was to delete review and can't post a new review. Very disappointed in them. my customer service rating for them is 0.0. I suggest everyone stay away from them. They really don't care about customers.

Sunset cottage is a beautiful place on 10 acres on top of the mountain. It s serene and the owners…read more are lovely and very helpful if you need anything. If you want to spend time in the country....escape the city and stay in a fabulous little town... This cottage is perfect. Many guests will be returning in the spring & summer to BBQ & use the pool . 845-389-0303 is the reservation phone # .....leave a message

We had a fabulous stay here for my husband's birthday. The staff were friendly, professional and…read moreaddressed our needs in a timely fashion. The hotel itself is very clean & beautiful. I really enjoyed my massage from Alexander. It was one of the best I have had while traveling. The food & drink at their restaurant, Willow, was outstanding. We look forward to returning.

Spent a night here with my best friend for a mom's getaway, booked a massage, and spent time trying…read morethe amenities. Pros: front desk and lobby staff is really friendly and helpful, just a block away from downtown Rhinebeck that has great shops and restaurants, facility is beautiful and clean. Room was spacious and had great attention to detail. The cons: the aqua terrace is very small and there are absolutely not enough loungers for everyone. Minimal seating all around. The bar service at the aqua terrace is mediocre. There was one server (perhaps understaffed that day) and we were ignored every time they came out to the terrace. Other guests were served, except us. Finally went up to the window and ordered cocktails, which were apparently canned drinks poured into a glass for $46, and they were terrible. Went to Willow for lunch the following morning, apparently it opens at 11:30, the entire place was empty, but it took them over 15 minutes to seat us. Weird, considering it was empty. Food was good, but had to rush at that point. Something with the food and beverage service was just off the entire time. We spent over $1,000 in food, drinks, and spa services (plus the actual room) - and was expecting a smoother experience.

People were kind and helpful. The room was efficient, clean and quiet . I enjoyed staying hereread more

***BEWARE*** Beautiful Inn but We were charged $400.00 for our service dog that does seizure alerts…read moreeven after telling the staff and owner. AMERICAN EXPRESS held the funds did a full investigation and REFUNDED our money. It is not legal to charge for a SERVICE DOG! when we tried to talk to the owner before leaving she would not engage and would not answer calls or emails to right the situation. CHECK YOUR BILL AT THIS FACILITY!!! We stayed there numerous times spent Thousands of dollars and were still treated incorrectly.

Skandaken Inn in Oliverea Valley is the cozy restaurant at the Shandaken Inn serving hearty fare…read moresourced from local Catskills purveyors. For starters we had their incredible house-made Parker house rolls with cultured butter garnished with salt and thyme. They came ripping hot out of the oven with the perfect flaky texture. These could've be served at the best steakhouses in NYC for how perfect they were. We also had the Caesar salad and ricotta and spinach dumplings. We were particularly pleased with the dumplings which were accompanied by tender baby hakurei turnips. We split the Wagyu burger with crispy, pressed fries for our entree. The burger was juicy and topped with caramelized onions and tangy thousand island sauce. Dessert was a spectacular sticky toffee pudding which was perhaps the best sticky toffee pudding we've ever had. It was generously portioned and swimming in toffee sauce. We had an awesome meal here and Shandaken Inn has quickly risen to one of our favorite restaurants in the Catskills

My girlfriend and I did not stay at the inn, but we did come to the restaurant for dinner on a…read morefrigid Saturday night in February. From start to finish it was truly a wonderful experience. Absolutely a night of classic elegance and decadent food. We arrived 30 minutes before our reservation to sit at the bar and have a pre-dinner cocktail. We each had an old fashioned, which were excellently made by the very friendly bartender. The bar area was small and intimate with small side areas with high top tables, couches and armchairs. We could have happily spent all night in this area. We were later seated in the restaurant area and had another round of drinks, an appetizer (roasted pork terrine) and two entrees (chicken Milanese and the lamb shoulder ragu). Each dish was rich and flavorful. Great food, great service, beautiful building and grounds. Easy 5 start review.

Budget Friendly, Hip and Fun!…read more (or will be fun when they reopen that insanely cool bar) More of a compound than a lodge, there are a myriad of places to stay on the property, catering to different budgets and needs while all appealing to a 70's throw back vibe (not unlike the Ace Hotel in Palm Springs). We stayed in the motel, low frills but cute clean and affordable. This is an excellent place to stay for a weekend of skiing at Hunter (20mins away). What would make it even better is if they reopened their epically cool bar to make it more of a destination. With everything around Hunter Mountain closing early it would be great to have a cool hangout spot at your lodging. Everyone that we met staying there was either skiing or hiking and surely we would have enjoyed making friends over some drinks after a day of fun. Lastly but most importantly, the staff was exceptionally friendly and helpful! My car broke down on the trip and both Nate and Cassy went to great lengths culling together local resources to help us find solutions for the car and other transport. Their generous kindness truly made this experience so much more bearable. We may have lost a day of skiing but we made some friends. I look forward to seeing Nate and Cassy again when we return!

Never been place like this. Never experienced a BAD customer service like here. 2* motel charging…read more$140/ night . Iam not against it if the room clean. During COVID 19 , we can expect the employees wear mask. They are not. Room was unbelievable dirty. Bed was made but not washed..As you see on pictures ,my points. NOT pet friendly place . I didnt even take my dog to the room. When I requested to get a refund ( on calm voice and attitude) and leave , owner was telling me: Go to the Hell! I hope you will enjoy that. Shove your card to your ass. Take your dog too , to hell. I just can't believe how unprofessional , nasty person can run this motel. I will report this place to be sure , people will be safe if they going there. Better not to.

Fun Friday night happy hour! Prompt responses from helpful staff. Accommodated late request…read morecheckout. Clean space.

Poor quality, poor customer service…read more Cute in theory, horrible execution. Felt like a true crappy motel and I feel robbed at $300+/night. Cons: - shower gets COLD quickly and when the toilet is flushed - loud traffic noise (large trucks use the road all night) - room is dark - no front desk service - mildew/mold in bathroom grout and on ceilings - improper room booking - poor business ethics, refusal to own up to their error Pros: - room included coffee, milk, and popcorn - room had mini-split A/C We booked a two night stay as part of a wedding block. No one picked up the phone and it took three attempts across two days to make a reservation, which we made over three months ahead. In the call they asked if we wanted two beds or one king. We told them we had two kids so we definitely wanted two beds. They let us know they only had one room with two beds- great, yes we want to book that room. They told us the differing rates of the rooms and we confirmed that we wanted the double bed room. I didn't get a confirmation email at the time (which I chalked up to their lack of a typical front desk/reception person). ETA: they did finally send a confirmation email one week before we arrived, but we had already left for our trip by that point. Fast forward to three months later... When we arrive, turns out they've put us in a room with just one king bed. There's no "front desk" so you have to text for service. The solution was to offer us a crappy twin air mattress (with sheets only, no comforter??). We still have 4 people... so that meant three of us in one bed aka no sleep (add on the noisy road traffic... they clearly didn't spring for noise insulation in their remodeling). How do they not even have cots?? The air mattress deflated through the night (as cheap ones do). They also clearly didn't upgrade their plumbing; the shower gets cold after 5 minutes and when people flush the toilet. There is no ventilation in the bathroom so there is mold/mildew on the ceiling. Our bathroom sink had a huge gap of cracked caulk and the vinyl plank flooring in the room was bumpy and uneven. Basically this whole place screams cheap DIY remodel and is a total rip off at more than $300/night. The worst part of this experience is that they refused to own up to their mistake. I knew from our phone conversation that they only had one room with two beds. Obviously I would not have booked a stay there if that room was not available. So either their booking person lied to me about its availability OR they forgot to reserve that room for us. Their response to my complaint was "we can refund you but we'll have to charge the bride who had the block." What?? Rather than admit their error and try to rectify their mistake, they want to penalize a third party? Because they chose not to have real staff that is trained to properly make a room reservation? Garbage service.

Beautiful home with gorgeous appointments. Cozy and welcoming. The host was friendly and SUPER…read moreresponsive. I'm looking forward to coming back again.

An absolute hidden gem. I almost want to be quiet about how nice it was so we are again able to…read morefind last-minute reservations next time we want to run down for a long weekend . We love the llama Sugar. The environmentalist mission is wonderful and makes us feel good about where we stayed. The bed was comfortable and the cabin smelled like clean nostalgia. I think my boyfriend loved it more than he thought he would. Would absolutely return.

Michelle & Noah are always excellent hosts for their wonderful cabins. Always enjoy interacting…read morewith Sugar, their Llama. Would recommend.