Edit 8/12/10 - After discussions with the owner, I have edited this review to make corrections and to acknowledge the latitude the group was provided.
My review below is from my experience staying in early July. The hotel was booked solid for four day "rally" and the management did not staff accordingly. The rally booked the entire lodge, and did so again for 2011. The Owner did provide the group with a lot of latitude, and should be commended for that. I originally booked a reservation for next year's rally to be closer to friends, but realized that if I were to truly stand behind my review, I could not stay here again.
This place *has* potential. It is because of this potential that I would stay there again if I *had* to, because I certainly wouldn't *want* to. As the owner took the time to contact me directly, I'll give a nod and bump up my rating to two stars, from the one star that I "awarded" earlier - that was overly harsh.
First and foremost, some of the photographs listed on the site here are outdated. The creek is nothing more than dried-up creekbed with a plummeting drop down to it (more than 6ft). There were no safety netting or "do not cross" line warning people - I guarantee some idiot will fall in at some point.
The housecleaning service was sub-par throughout most of the stay. Garbage was not emptied until the last day, sheets were never switched out - seemed like whomever was working the first three days did only what they absolutely had to - make the bed. After talking with other guests, the level of service received was consistent with what others were experiencing.
Attempting to get new bath towels after the first night resulted in a confrontation with one of the owners, who didn't give the opportunity at first to explain that their maid did not change them out earlier in the morning. Yelling and accusations ensued that just shouldn't have happened.
On the last day the maid was different - she had these really cool "Happy Bunny" pants - and she cared about the job she did. Result? The room was *nice*. I've been accused of being a complainer, but if the level of service on day 4 was the consistent throughout the stay I'd have *zilch* to complain about in that department.
The room also had some sort of failing water valve that slammed the pipes in a rhythmic fashion throughout the night. Since the hotel was booked solid, I didn't bother asking to be switched and just dealt with it. Lastly, it seemed the pillows and mattress were from the Nixon era - I've never slept on a more uncomfortable bed. Perhaps just my room? Not sure - the room I had was in the oldest portion of the Lodge.
The on-site restaurant was understaffed and serving warm/hot juices at breakfast. Clearly they were not ready for the amount of business. $$$ value was less than what I was used to. The on-site bar which touts 13 local beers on tap was...... well, not well stocked on those taps. On the night of check in ~half were not pouring, on Saturday night they still weren't fully stocked on taps. Again the ownership was accommodating to the Rally group and our desire to congregate outdoors at late hours, including bringing our own libations onto the property and congregating around the bonfire ring. Not that we were going to bother any other guests.........
What bothers me about Al G, one of the principals, is the way he conducted himself in contacting me after he read my initial review. At times he convoluted the distinct points raised by myself and another similar review on his establishment. After being dubbed a "complainer" and a "moody teenager" in private messaging, I was left feeling bewildered after writing to him what I felt was a fair response to his comments. He did apologize, but last I checked, name calling is not a great way to conduct business and get someone to alter or delete their review (as he requested).
Any Yelper that would like a copy of the correspondence between the owner and I contact me directly and I'll be happy to send it to you.
As I said to Al in my last message to him, "we're done here". read more