This review is for Griffin house restaurant and the cottages at Griffin house…read more
Easy entry to the cottage after 3pm, a code emailed to us and information about the room inside. After a few minutes we noticed a rotten smell, the cleaning person hadn't emptied the garbage after the last guests left. No problem, everyone makes mistakes. I called and spoke to Jessica who said dinner was on her and sorry for the inconvenience, (compensation not my idea). She said let her partner Jenny was at the restaurant and it would be no problem to let her know. I accepted, we went to the Griffin restaurant shortly after. I let my server know about the offer and that I was staying at the Sarah cottage. He had no idea what I was saying. He went to Jenny who told him they were offering an appetizer only, (this was after I explained what Jessica said). What started out as a nice gesture now turned into our waiter negotiating back and forth with Jenny. We didn't want any appetizers. We finally agreed on desserts instead and ordered our food. Well, just when we didn't think things could get any worse, our food arrived. Apparently we didn't see the fine print to - "chicken caesar salad", (because it was so dark, with 2 mini candles at our table), it didn't mean grilled chicken/romaine lettuce, it actually meant shredded BBQ chicken and a kale salad with a garlic ceasar dressing. My daughter and I didn't dare touch the 2 orders. Instead we picked at my husband's mac n cheese. This restaurant is trying to be a 4 star restaurant on a hot dog truck budget. The food smelled awful, the chicken had a rotten/vinegar smell to it? To make matters EVEN worse ... We were sat next to a party table that added another person. With no room at the end, this man was sort of added as a 4th person at our table sitting side ways along side our table? I managed to pull our table a little away from theirs to make room for him at the end of their table not ours. The entire time, I watched Jenny the manager pass by our table repeatedly, (I heard the staff call her Jenny, that's how I know it was her), she never came over to our table to say anything, we were ignored the entire time while she made sure to give much attention to the table next to us. We sat so long waiting for "salads & mac n cheese" that we decided to forget dessert. They compensated us with 1 salad. The best part about the Griffin restaurant was leaving. To say that Jenny was unprofessional relaying the information to a young waiter instead of speaking to us would be an understatement. The lack of any care for us as guests was worse than any place I have ever been to.
Pros for the cottage: Good location, beautiful inside, no hassle "check in"
Cons for the cottage: lack of attention to detail: the outside of the cottage looked like a forest/jungle, lack of landscaping. We were swarmed by mosquitoes, flys, bugs upon arrival and every time we got in/out of our car! We hiked most of our time, we didn't notice any problem at parks with bugs/mosquitoes? It seems the cottage needs some attention. Also, as a safety issue, we didn't like that anyone could see inside, no curtain on front door, back door, side door and all the door panels were glass?? This is NY and the cottage is off of a busy road after all?? Lastly, It was hard to see where to pull in from the road because vines had grown over their mailbox, and the numbers on the side were barely noticeable, I only knew from looking online that this must have been the cottage. Side note, there was no bar soap, maybe at a place like this that is not required? Not sure, but we purchased our own soap along with another roll of toilet paper....we couldn't find any extra. Just the 1 roll on there. Maybe they are trying to cut corners?
We would not return and would definitely not recommend. PS Jessica, thanks for coming to get the garbage, I just wish you had thought of putting another bag in the cabinet for us, we did it ourselves, no problem. This entire stay screams lack of care. Next time we will stay at a hotel and pay extra so we won't go through this again.