The response time was exellent! They found me the perfect person to do the job and he has been…read morevery attentive. I would recomend who came out to help me to anyone!

From the owner: Roofing company that provides residential and commercial roofing services to central and west…read moreMichigan

Made an appointment March 4, 2026 at 530 pm and they never showed up in spite of confirming with a…read moretext message 60 min before the appointment. No call, no apology and no explanation. It's been 5 days.

Dont expect them to show up at their scheduled appointments on time or at all. I made a quote…read moreappointment for 2pm. All communication was fine 3 hours before my appointment. Appointment time came. No one called me text me or even showed up. It was 45 minutes into my appointment time where I just messaged them to tell them their service wasnt needed. You cant make the time to communicate let alone show up.. Definitely disappointed with this company.

The installation of gutters was very good. The installer was very professional and efficient. He…read moreworked quickly and was meticulous in his work. So, the quality of work and lifetime guarantee are positives for White Pine. The reason for only a 3-Star review stems from what was promised in the sale. When presenting what the company was offering, the salesperson showed gutters with included leaf guards. She never indicated that these were a separate purchase, leading us to believe they were included in the purchase. After installation, we found out the leaf guards were not installed and were told they were not included in the contract. When questioned about the misrepresentation in the sales presentation, we were offered a 30% discount if we wanted the leaf guards installed - an additional cost of $1,300. Feeling that the misrepresentation by the salesperson - whether unintentional or not - should have been covered by the company and not merely discounted by them, we cannot in good conscience fully recommend White Pine Renovation.

Katie, the sale representative from White Pine Renovation, visited us to discuss window…read morereplacements in our home. She was professional, knowledgeable, and friendly. Katie listened to us and found a product at a reasonable cost to meet our needs. She made the sale! We look forward to the installation of our new windows.

Our experience with Joe, Jake and team was great! We had part of our 100year old unfinished…read morebasement remodeled adding a full bath and laundry. The job was completed on time and on budget with professionalism and expertise all around. We would not hesitate to use them again.

I live in a rural town and premier came out to discuss our project. We appreciate his time.read more

We experienced a cave-in caused by heavy snow where the garage peak joined the roof peak. After…read moreinvestigation, it was determined that poor construction was the main cause, but the insurance company gave us a quote for total roof replacement. SG gave us a quote to match the insurance quote, but with an agreement that there would be additional cost to correct the initial poor construction. The day the roof replacement began, pictures were taken and were sent to the insurance company along with an estimate for the work needed for the repairs. SG was successful in soliciting the insurance company to cover all of the repairs, and we ended up with a beautiful new roof. Thank you SG for a job well done. The workers did a great job with minimal disruption. They were friendly, quick and efficient. I recommend SG to anyone needing roof repairs.

After installation, we began experiencing water intrusion issues that were not present before. This…read morewinter did bring more severe ice dams than we have experienced in past years; however, the leakage has occurred only in specific areas of the home. In reviewing those areas, we observed visible gaps between the drip edge and the gutters. Other sections of the home, where the gutter and drip edge align properly, do not show the same issues. The gutter installation appears inconsistent, with some sections installed correctly and others not. When we reported the problem, the company recommended using a roof rake and applying salt to manage ice buildup. This was not something we had ever needed to do previously, but we followed their guidance and took those steps as instructed. We were later told that the gutters were installed "the best they could be" due to existing fascia and rafter conditions, and that wire was used in some locations instead of straps. We were never notified during the installation that these conditions existed, nor were we given the opportunity to discuss alternative solutions or address them at the time. Additionally, we did not receive a post-installation inspection or walkthrough. (Despite requesting one when we received our invoice three or four weeks later.) Had we been informed of the installation challenges or provided a final inspection, we could have addressed concerns earlier and potentially avoided additional damage. We understand our home is older and that renovation projects can uncover unexpected issues. However, clear communication and transparency are especially important in those situations. We chose this company in part because of the many positive reviews and the reputation they have built. We understand that mistakes can happen on any project. What matters most to us is how those issues are communicated and addressed. In this case, we expected the same level of integrity and accountability through challenges as is shown during successful projects. We are sharing this review to provide an honest account of our experience and to encourage clearer communication, transparency around installation challenges, and post-installation inspections for future customers. We were never notified of fascia or gutter issues when we discussed the job nor was it in the estimate or notes. We did discuss the age of the gutters at which point I asked if they should be replaced before or during install and was told no, they wouldn't affect anything. We removed the snow as instructed immediately. We applied salt. We asked up front if the gutters were moved and/or lowered during install and were told yes. And I watched them move them as I was home during the install. We're not asking for much, just accountability and honesty. And the first substantial snowfall in Portage, Michigan was November 29 when we received nine inches. Then into early December. On December 7, we noticed the first leaks and I reached out that day with photos. Nothing was inspected when someone came out after that and we were told to apply salt and rake the roof, which we did. The statement about weeks later is highly inaccurate. And the leak was immediately after, there was no "pulling down" of the gutters.

Many contractors can make a roof/siding project look good upfront, but how to they stand behind…read moretheir work? In high winds we had a piece of siding come off. They responded within 2 hours on a warranty work order to remedy the problem (during the wind storm) and check the house for any other potential issues. No questions asked, no hassle about it being 'an extreme event'. Just took my call, dispatched a laborer, job done. We contracted Lyster to replace our roof and siding in 2015. They did a fantastic job. They gave great support on developing scope and estimate on the roof per how we where using the house. We have a converted attic to living space and as such we had ice damming issues that led to the need for a new roof. They went above code on ice protection and modified the roof deck to ventilate 'as best as possible' per our use of the space. Wonderful communication, great project management, easy to work with on issues that are always bound to come up on renovations. I will admit they were not our low bidder, but their price was reasonable and their workmanship and support of their work was worth the price. You get what you pay for.

Quality service, great follow-up, and excellent follow-through! We never have to worry about the…read morequality of the work because Lyster's Service Department consistently delivers. Working with Cory has been absolutely phenomenal. He always goes above and beyond to provide competitive quotes while ensuring top-notch workmanship. Cory and his team are reliable, professional, and truly committed to doing the job right. We really appreciate all the hard work Cory and his team have provided for our company and our communities. Thanks for everything you do!

We had our new home built by Saylor Builders. They offer quality expertise and completed our home…read moresooner than expected. Great team work and the process was smooth and simple start to finish.

they did an excellent job of replacing the roof on my garage in Allegan. I highly recommend…read more fair prices, great quality and awesome service.