Made an appointment March 4, 2026 at 530 pm and they never showed up in spite of confirming with a…read moretext message 60 min before the appointment. No call, no apology and no explanation. It's been 5 days.

Dont expect them to show up at their scheduled appointments on time or at all. I made a quote…read moreappointment for 2pm. All communication was fine 3 hours before my appointment. Appointment time came. No one called me text me or even showed up. It was 45 minutes into my appointment time where I just messaged them to tell them their service wasnt needed. You cant make the time to communicate let alone show up.. Definitely disappointed with this company.

My experience exceeded my expectations. My estimate was accurate for a roof replacement and…read moreinsulation upgrade. Every one was helpful, timely, and answered all my queries about the process and cleanup. Afterward I felt that I made a good choice in choosing this company and their products. I recommend them completely.

Replacing a roof is a major project, not to mention expensive, so it's a good idea to learn as much…read moreas possible about roofing, how roofing companies work, get recommendations, and obtain several bids before making a decision. The roof on my small 1950s bungalow was showing its age and had a few leaks over the years so it needed replacement. I decided early on that I wanted to go with a local company with an established record of quality work and offered a solid warranty. This criteria eliminated a lot of roofers, and I narrowed my choices to three companies that had solid standing in the community. All the companies I contacted had good reputations and recommendations, and the bids came in about the same. But I chose West Michigan Roofing, and recommend you do too. Edward, the Grand Rapids branch manager, did a thorough inspection of my roof and provided an in depth explanation of the process, the how and why of the materials that go under the shingles, installation, the shingles themselves, their crews, and warranty options. He did his homework before our appointment, arriving with overhead photos of my house and identifying areas of concern. It was a lot of information - some might say too much -- but it gave me confidence West Michigan Roofing would do a great job and stand by its work. They also offered a wider choice and quality of shingles than the other companies I contacted. Having a roof torn off and replaced is disruptive in the best of circumstances, but especially when you have a shared driveway as I do. My neighbors report that Dale, the supervisor and the work crew were conscientious and polite (I was at work while they were there). It turned into a two day job as the crew discovered there were three, not two, layers of shingles on the house. Yet the crew cleaned up at the end of the first work day, and when I came home at the end of the second day the only way you'd know they were there, other than the beautiful new roof, was the dumpster in the driveway. They also did a good job of protecting perennials and other plantings in my front yard. It hasn't rained (or snowed--it's June, after all!) since the roof was installed, but I can't imagine that there will be any problems with the roof. And in the unlikely event there are, I know West Michigan Roofing will stand by their work. I encourage you to contact them when you need to replace your roof. You won't be sorry.

Loved that he showed up wearing a mask. His work is impeccable. Ryan painted my kitchen cabinets…read moreand my living room. I would highly recommend him for any job you need done. We will use him again to finish a couple remodeling jobs we need done. He's on time , friendly and trustworthy.

From the owner: with 20 years experience your in good handz.read more

Quality service, great follow-up, and excellent follow-through! We never have to worry about the…read morequality of the work because Lyster's Service Department consistently delivers. Working with Cory has been absolutely phenomenal. He always goes above and beyond to provide competitive quotes while ensuring top-notch workmanship. Cory and his team are reliable, professional, and truly committed to doing the job right. We really appreciate all the hard work Cory and his team have provided for our company and our communities. Thanks for everything you do!

When I had to take over my parents house I discovered that I needed a new roof put on the house and…read moreso I called Lyster's because I knew they were the best contractor for the job. They came to the house and worked with me to get the roof done right away . In the end they were able to do the whole roof including replacing some boards as well . They were so easy and great to work with. I got a fantastic price and so I hired them to do the job. I have never regretted hiring them to do the job and they also took the time to completely replace all the gutters too. I recently was told by another company that I was in need of a new roof and probably some boards too. The guy said that I had black mold in my attic as well. The guy was from Top Home Improvements. I had went to the Senior Expo a couple of weeks ago and they had a both there so I signed up to get a quote and roof inspection. I would never ever use that company to do anything on my house ever! The guy outright lied to me and the pictures he said that he showed me indicating that I definitely needed to get my roof replaced and have some other repairs too. In the end I showed everything to the guy from Lysters and he pointed out to me that the first pictures he had taken were of my house but the pictures he showed me of what was supposedly my with damaged shingles and supposedly some soft spots in the roof. Indicating that I also needed some boards replaced too. In the end the guy from Lysters went up on my roof and looked it completely over then said to me your roof is in great shape and he also told me that if I had a leak in the roof causing black mold to grow in there then the water leak would also have gone down to the main level of the house and I would have water spots showing up. I have no water spots anywhere in the upstairs of my home. Once again just proving that I was actually lied to. The great news was I not only didn't need a new roof at all and the one I have now is going to be fine for at least another 10 to probably 15 years. I felt so relieved because the quote from Top Home Improvement was for just under $35,000.00 ! I can assure you that if I ever need work done on my home I will never call anyone but Lyster's to do the job. As for Top Home Improvement I would never use them for any job. I'm just so angry that they outright lied to me and almost cost me a substantial amount of money that was never necessary to spend whatsoever. I guess I would say buyer beware of who you call to do important work on your home. By not getting a second opinion I would have spent a huge amount of money that wasn't really necessary at all. I have also learned that from now on before I hire any company to do work on my home I'll definitely be checking with the Better Business Bureau too. They collect information about all kinds of companies and post the reviews of what other people have had to say about the company.

Here's the pictures of their work. Just a few pictures we have of their work. Also broken the frame…read moreof the slider. Dave saw that before he left to go to Fla.(which we did not know he was leaving) said he'll be back in the spring, ya right. Paid Dave what he had us sign a contract stating how much we needed to pay him but then kept asking for money up front because he wasn't making any money by doing our house. "What?" As a matter of fact Dave said the day b4 they were supposed to be done, can you pay the rest of what owed? I need to pay my workers. And it sound like he didn't pay them at all (or at least not all of what he owed his workers) We do thank him for leaving tools all around our house that we kept finding, I guess they're ours now. When hiring someone to do your house; make sure to ask if the workers are legal to work in the United States? If not tell them to get the H### off your property. As for the warranty on the roof and siding that was put on; there won't be any warranty's if the contractor is gone.

Dave had dropped off a business card at our business just letting us know what he does and when we…read moreneeded to do siding or roofing he would like the opportunity to speak with us. April 4th we experienced a hail storm. A couple of days later I noticed water running out from under our siding and it had not rained for more than 24 hours. We phoned Dave and he was unable to get to our office until after we closed. Due to the storm in the area he checked the roof and was at the office the next morning to tell us what he had found. We reported to our insurance company, he met the insurance adjuster, he scheduled for everything to be done and he worked around the criteria we needed worked around at our office and we not have a beautiful new roof. He communicates very well and keeps you updated on what is happening. Susan, Middleville, MI

When you've been in a house for a while, one of the big money things you're confronted with is a…read moreroof replacement. Fortunately I've gotten in and out of previous homes before having to tackle this but now, the time has come. After talking to several companies and reviewing proposals, I chose Smart Roofing Systems. Smart has done many homes in my neighborhood and everyone had good things to say about them. My experience was no exception. One difference I noticed about Smart vs. other companies is that instead of having a huge dumpster placed in your driveway, they used an open trailer on wheels allowing for easy removal of the debris each day. I also liked the fact that this left no marks on the asphalt driveway like some heavy dumpster can do. The crews put in extremely long days and did an amazing clean up. When you tear down a roof, shingles, nails, etc. go everywhere. The job site remained neat and the daily and final clean up was superb. Smart was extremely easy to do business with. Great, responsive communications and follow up. I tend to ask a lot of questions especially given the costs involved. Never was I left hanging. I highly recommend Smart Roofing Systems.

Very professional owner and in addition the best manager in the field answering all of our concerns…read moreand questions we had before deciding rather quickly to use Smart Roofing Systems to remove and replace our original roof from 2004 when our home was new? Looking forward to having our old roof from 20+ years removed and replaced tomorrow, 07/24/25! Well fellow homeowners, our roof has been replaced in less than 8 hours?What is most amazing is that it was 100 degrees today in SW Michigan? What literally perfect hard workers and team removing our old roof and a professional and beautiful replacement in this 100 degree combined hot and humid day at our home in Vicksburg Michigan! I spoke in the Yelp chat with questions to the owner Richard Paige in Rockford, MI., who certainly knew all the questions he answered without hesitation and it revealed his knowledge of all the aspects we needed to know! We could not have been more impressed, and we made the decision to have our roof replaced in the very next week he was able to fit us into! A week ago our new premium was due and having our initial roof replaced today, we were able to obtain a credit of $617! Ask your agent about this because it was apparent our roof was old enough that it was raising the cost of our annual premium! We never knew that, but we must also honestly inform all homeowners that insurance companies are very concerned about possible claims because of aging roofs, which seemed fairly obvious, but it "woke us up" when faced with a 50% increase in the past 2 years? Thankfully our agent was definitely helpful and on our side in advising us we could save so much by spending a very reasonable amount with Smart Roofing out of Rockford who replied to me on the YELP APP almost immediately and the rest was history! We are now one week later very thankful this was communicated so well by the owner Richard Paige! We advise anyone in need of reducing sudden increases in homeowners premiums to do a small amount of research, and we sure hope our advice is helpful to all? Sincerely, Mike & Kathy