We had various vendors provide a quote to convert our porch to a four-seasons room and potentially…read morealso rebuild our second and lower level deck. The experience was initially good with Hutcherson, but turned into a nightmare. The Good: 1) Brian who did the initial review and quote was friendly and seemed like he knew what he was doing. 2) They made changes to the contract when we needed to tweak it for additional work efficiently. The Bad: 1) Lack of transparency -- the quote provided excluded things that other contractors we had come to give us an estimate included, making their estimate lower and appear cheaper. We didn't notice this until later and asked to include them (trims for windows) which made their quote actually higher than what we would have paid another contractor. 2) Pushy -- There was pressure to sign the contract and make the required $2500 deposit at signing "to get on the calendar" even though we were not in a hurry. We signed the contract and move ahead, not realizing the deposit was nonrefundable for absolutely no reason. Language in their agreement should be illegal as things happen beyond your control that might force you not to move forward on a project: "the Deposit shall be non-refundable to Customer for any reason after execution." 3) Unreasonable/Unethical behavior by owner -- Right before Christmas we had a pipe broke in our home from the extreme change in weather that caused significant damage and would require the interior to be completely gutted and rebuilt. When I reached out to Bryan, he seemed to be sympathetic but would need to "check with the owner" only to find out same day they would not consider refunding the deposit. I told Bryan we were ready to schedule the work with the $24K project in January before this event, and would also likely use them for the deck replacement which was even larger project. I asked if they would refund the deposit given these circumstances of the pipe burst outside our control and we can come back to them after the home was fully repaired. We even considered them for the restoration work internally (well over $200K) but they don't do internal work. Bryan said the owner refused, claiming that the deposit was for work related to providing the quote. I made it clear no other contractor required a non-refundable deposit to provide a quote and the contract made it clear the deposit is applied to the project costs. I cannot speak to the quality of their work since we never got to that point, but the experience with their lack of transparency in their quotes and unreasonable deposit requirements certainly serves as a warning to others. Am seriously considering taking them to court as a matter of principle since the deposit doesn't reflect actual work or costs, and a court would deem it an unfair penalty.

This project with Hutcherson has been a nightmare. The quote and sales team was quick to get me…read morewhat I needed. After that the process has been a train wreck. Not getting my scheduled for two months then the week before Thanksgiving be told it had to be the week of Thanksgiving or they would "try" to get me on the schedule in December. Canceled family plans to get the work done. Sub contractor shows up and the is no materials to do the work. They removed my siding and pieced together the home wrap so they could make progress. Day two still no materials so the subcontractor had to drive to the supply house in Grand Rapids to pick up enough to actually get started. 95% of the work gets finished and then no word for months. Texts and calls are met with promises but no work completed. Finally at the beginning of April (yes 5months) a crew shows up and does a small portion of what is left. Due to all the time waiting for them to complete the work I was unable to get the gutters on the house which caused significant damage to the retaining walls around my home. No communication on when the rest will be completed. I had to take pictures and go to the office to actually get people scheduled to complete the work. Then because they did the work poorly I am asked to pay additional money to cover additional materials and labor. Now I have a rusty strip of metal between two white pieces of metal on the most visible part of the house. I will never recommend or use the company ever again.

i guess randy did the best he could do with the limited resources & knowlage, be careful of you…read moreask for help, check backgrownds,.

From the owner: Jobs done right the first time. We take pride in or jobs like it was our own home. Promise you…read morethere won’t be any disappointments. Satisfied guaranteed.

The owner Collin is very methodical with his approach to the job. It wasn't rushed and sloppy like…read moreother companies have a reputation for in doing business. He continues stopped by to review the work his employees were doing and had them return if some part of the job was not done correctly or didn't look right in appearance. I recommend he and his employees for those homes that are custom built. That is where his talent really come through.

Wow!!! Such amazing customer service. Collin is going to have a 3D scan my house and get video with…read morehis drone so he can give us an interactive quote for both our gutters and roof. I have never had this level if customer service. Very excited to use him soon.

The installation of gutters was very good. The installer was very professional and efficient. He…read moreworked quickly and was meticulous in his work. So, the quality of work and lifetime guarantee are positives for White Pine. The reason for only a 3-Star review stems from what was promised in the sale. When presenting what the company was offering, the salesperson showed gutters with included leaf guards. She never indicated that these were a separate purchase, leading us to believe they were included in the purchase. After installation, we found out the leaf guards were not installed and were told they were not included in the contract. When questioned about the misrepresentation in the sales presentation, we were offered a 30% discount if we wanted the leaf guards installed - an additional cost of $1,300. Feeling that the misrepresentation by the salesperson - whether unintentional or not - should have been covered by the company and not merely discounted by them, we cannot in good conscience fully recommend White Pine Renovation.

From the owner: White Pine Renovation provides roof replacement, siding, windows, gutters, and doors for homeowners…read morein Portage, Traverse City, and surrounding Michigan communities

Residential roof job in August 2024. Luis was iur point of contact and was very professional,…read moreprompt and knowledgeable. Good price compared to comparable bids.

From the owner: Our single focus is to provide customers with unmatched access to the entire market for roof and…read moresiding systems. Our value is in our experience – since 1984 we’ve helped stakeholders understand the benefits and hindrances of different systems to make well informed decisions. The intent of our response is to educate and inform you with options that meet your requirements. We value the opportunity to work with you and will make any resources of our team available as your work through your evaluation.

Just had new windows and siding installed. Looks great . The…read moreinstallation crew were very pleasant and easy to work with. Very professional attitude. My house is a hundred years old so a fifteen year warranty sold me. Their estimate was right what I expected it would cost. My only complaint would be that I would of appreciated more information about charging me a credit card fee on my deposit. Although it was on the estimate, I must of missed it. It cost me an extra $355 for that mistake.

THE COMPANY GETS 5 STARS…read more.. Changing my Star rating from my first review in April 2024 for the crew that did the Siding and Soffits from 5 Stars to 1 Star. They don't work for Roach anymore. It is March 13, 2026 and they were here again about 2 - 3 weeks ago to fix the soffits again and now with strong winds the large triangle at the peak of my house (Historic Committee said they had to put it up there) has come down. Hoping we don't get rain, because it will probably leak down my walls. My husband left a message, just waiting to see if they call back Monday. Someone from Roach came by today (March 14, 2026) and said that they would put the piece back up. Apparently the crew that put it up in 2023 used nails that was too small.

Helped a vet with limited resources, Gutters were made, i…read morepicked up and hung them. Thank you for your help in my neighbors need of gutters.

From the owner: At Gutter Guardians, we take pride in delivering unparalleled protection for your home through our…read moreunmatched quality services. Our commitment to excellence is evident in every seamless gutter installation, efficient repair, and thorough cleaning. Trust Gutter Guardians for a level of quality that stands above the rest, ensuring lasting defense against the elements. Experience the difference with Gutter Guardians - where quality meets unmatched expertise.