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    Home Instead

    5.0 (1 review)
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    6 years ago

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    Preferred Homecare - Waiting for 20 minutes to drop of equipment during normal business hours

    Preferred Homecare

    1.2(342 reviews)
    15.6 mi

    I have been resisting going to get a cpap machine for the last. Year. My pulmonologist. I listened…read moreto my pulmonologist who screamed at me n went in. To my absolute surprise I was warmly greeted listen to this amazing lady tell me all I needed to know wait no she showed me everything I needed to . Her knowledge left me feeling at ease and hopeful for the first time in a year that I could finally sleep for more than the two hours I have been sleeping for the last year. So thank you

    We have a pulse ox sensor from them for my INFANT daughter. The cord to the machine broke over a…read moreMONTH ago. We have called 4-5 times a week, and gotten told it was ordered, then told a driver would be out "same or next day". To then be told the address was "undeliverable". We have a front door camera; nobody ever came and even tried. This has been going on for a month. Finally, after dozens of calls, and threatening them with legal action, they said "oh you can come pick it up at the office" - which we asked to do 3 weeks ago and got told no. These people don't care about the patients they service, it shows. And thank God my daughter is okay because we have been using an owlet device, but eventually someone is going to get hurt or God forbid die because of their incompetence. Disgraceful. Find another company, don't give them any business. I will be reporting them to the better business bureau, and to my insurance company telling them to not pay for the last month where we didn't actually recieve any services.

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    Preferred Homecare - Read my review for tips on how to hold companies like this accountable for their patient negligence.

    Read my review for tips on how to hold companies like this accountable for their patient negligence.

    Preferred Homecare - On hold 1 hour 23 minutes so far.

    On hold 1 hour 23 minutes so far.

    Preferred Homecare - Trying to track the package using given tracking number provided by Preferred Homecare.

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    Trying to track the package using given tracking number provided by Preferred Homecare.

    Home Instead - homehealthcare - Updated October 2026

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