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    Home Instead

    5.0 (1 review)
    Open Open 24 hours

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    5 years ago

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    Preferred Homecare - Waiting for 20 minutes to drop of equipment during normal business hours

    Preferred Homecare

    1.2(338 reviews)
    15.6 mi

    I had indicated in my previous review that I would post my experience with Preferred after my…read morelatest appointment. Whatever the reason, luck of the draw, etc., my repair technician was "Randy". What a night and day difference to my previous experiences. "Hi, sorry you had to wait so long; what's the problem?" He heard me out, walked alongside my chair, took the shroud covering the battery compartment off and examined the batteries; then asked if he could take the chair back to the repair area. Before he did that, he went over my list of issues again, gave me a couple of thoughts as to what was causing the problems; but said he'd be back in a few minutes after running some bench testing. About 15 minutes later, he returned to advise what he had found, and indicated if I could wait for about 30 minutes, the parts necessary to repair the chair were in stock; and offered a bottle of water. Within the given 30 minutes he returned with the chair, told me he had replaced the batteries with a newer version, discussed the motor and other issues, and provided what I felt was an honest explanation of the cause of some of the problems. To wit: Medicare, Medicaid and insurance companies continue to lower their reimbursement payments for durable medical equipment - wheelchairs, etc. In order to manufacture a product that can be sold, and reimbursed by the third party payor within these reduced payment schedules, manufacturers are creating a lesser product - cheaper parts, lower cost batteries, relaxed manufacturing tolerances and quality control - which in turn is creating an ever increasing need for repair service on these products - fine if the product is under warranty (mine is), or a third party payor is footing the bill for repairs; not so fine if it is coming out of your pocket. [Think repair bills on your automobile which seem to occur the week after your warranty expires.] After dreading another miserable Preferred experience, Randy provided a bright counterpoint to my previous encounters. I would have given this experience 5 stars; however, Yelp states, " only the rating in your most recent review counts toward the business' average rating"; and giving Preferred an overall 5 star rating would not be indicative of my past experiences. So thanks for the great service Randy; I have a bad feeling, given what I now know, I'll be seeing you often.

    Poor, poor service. At this time, my Mom has been without oxygen for 24 hours! I have called 4…read moretimes today with no results! Isn't this medical negligence?

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    Preferred Homecare - Read my review for tips on how to hold companies like this accountable for their patient negligence.

    Read my review for tips on how to hold companies like this accountable for their patient negligence.

    Preferred Homecare - On hold 1 hour 23 minutes so far.

    On hold 1 hour 23 minutes so far.

    Preferred Homecare - Trying to track the package using given tracking number provided by Preferred Homecare.

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    Trying to track the package using given tracking number provided by Preferred Homecare.

    CenterWell Home Health

    CenterWell Home Health

    2.8(6 reviews)
    3.6 mi

    Jesus, the nurse who has assisted, has been amazing. Top notch. The company however, is awful. They…read moredo not return calls or assist with the medical concerns we hired them for. The only time we can get help is when Jesus is available, otherwise they either ignore us completely, or respond telling us to deal with it, basically. Would not recommend. Exceptionally poor customer service and they do not preform the job they are paid to do.

    The initial call I received from Sara at Centerwell to inform me of the in-home services was great!…read moreSara was very thorough and knowledgeable with the information she provided. I received a call from the Nurse (Joyce) to schedule my first appointment. Joyce showed up a little later than scheduled. I did not hear back from Joyce for a second appointment, however another nurse (Janet) contacted me, but I no longer felt I needed to see a nurse during week #2 since I was already seeing my primary doctor. Karla, the in-home OT contacted me in week #2. I saw her once, because we both decided I no longer needed OT. My PT Stasia visited three times. She was very prompt when scheduling appointments, and always showed up minutes before the scheduled time. Stasia is the perfect in-home PT for any patient as she is very knowledgeable and caring. I am grateful for having Stasia for my PT, and I highly recommend if you get the opportunity to use Centerwell Home Health for your in-home services, ask for PT Stasia- you won't regret it. I rated 4/5 mainly because of the awesome service I received from Stasia. Kudos to her, and thank you Centerwell Home Health.

    Home Instead - homehealthcare - Updated July 2026

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