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    Home Instead

    5.0 (1 review)
    Open Open 24 hours

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    5 years ago

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    Preferred Homecare - Waiting for 20 minutes to drop of equipment during normal business hours

    Preferred Homecare

    1.2(334 reviews)
    15.6 mi

    I read the online reviews and did not want to go to this vendor. My MD and insurance said I had to…read more The office was clean, the two staff I interacted with were pleasant and informative. Another company had wanted to mail me my CPAP equipment (am really glad glad I said no) I changed MDs when this suggestion was made.) The therapist went over everything and made sure I understood. She let me try on equipment to make sure I got the right thing. This was at the office on Thunderbird. Maybe the poor reviews caused them to change their practices.

    Is there a more poorly run company in all of existence? Not just in the state of Arizona?…read moreI feel we can all honestly say that the sole reason they are still in business is because they are the only game in town with some insurance providers, especially the state run health plans. They don't care. They aren't timely. You can't really get a hold of anyone. When you do, it is likely after an hour waiting on hold. When you do get to a representative it is mostly 'hurry up and wait' and they move at a snail's pace. They are mostly inept at what they do. You need 1000 different phone numbers to reach the department you need because when you get to where you think you need to be...you get hit with the "I'm going to have to transfer you to another department." All these guys do is pass the buck. I think there needs to be a collective outreach to give parents and caregivers of family needing all of these supplies another option.

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    Preferred Homecare - Read my review for tips on how to hold companies like this accountable for their patient negligence.

    Read my review for tips on how to hold companies like this accountable for their patient negligence.

    Preferred Homecare - On hold 1 hour 23 minutes so far.

    On hold 1 hour 23 minutes so far.

    Preferred Homecare - Trying to track the package using given tracking number provided by Preferred Homecare.

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    Trying to track the package using given tracking number provided by Preferred Homecare.

    Home Instead - homehealthcare - Updated May 2026

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