I love Home Goods! But now... DO NOT SHOP AT HOME GOODS, store # 704, located at 4353 Lawrenceville Highway, Tucker, GA They will literally take merchandise out of your hands as you are on the way to purchase and sell it to someone else!!!! I really am concerned for any other unsuspecting shoppers! Can you imagine going into any store and being told you cannot purchase what you have in your hand to purchase? That is what happened to my daughter and I. When I told managers at other Home Goods stores about what happened, they were shocked and dismayed!!!!
My daughter and I had been in a very recent apartment fire and loss access to everything!! Since the fire, over a period of months we venture out, given the Covid situation, to try to put our lives back together in terms of purchasing things for our new home.
A few week ago we go into this Home Goods (#704) and selected a large chest of drawers that was on sale for $399.00. While it was being held in the front of the store for purchase, we decided to browse one last time and spotted this floor mirror ($149.00) that matched perfectly. We tried to get the mirror off the stand and didn't have much success. Mind you the mirror is on the shopping floor, not on hold, no hold tag on it! I pressed the button to call for help to move the mirror. My daughter and I decided to try to pick it up as no one responded to the buzzer. As we were moving it to get it toward the front, an associate comes up to us, and I thought she was there to help, instead she stopped us and said she had just promised the mirror to someone who was on the phone and she was coming to check on the mirror to see if it was there. I told her I am already here and am on the way to the front to checkout as she had just helped us with the chest of drawers by getting someone to move it to the front. She then stated she had to get her manager.
Out comes the manager, who tells me I cannot purchase the mirror because the associate promised it to another customer who was on the way to the store, and only 45 minutes from the store. Of course, we went round and round about this because as long as I have been shopping at Home Goods, and all of my friends who shop there, one of which is an interior decorator and priming her launch as a You Tube influencer, never have I heard of any Home Goods employee literally taking merchandise from a customer's hands to give to another customer, a customer who is not even in the store.
More importantly, the mirror was NOT ON HOLD, not marked anywhere as on-hold and was not in the front of the store, on hold nor in a designated on-hold section. In addition, the associate was not coming to put a Hold Tag on...she had no Hold Tag or Sticky in her hand to even place on the mirror where it stood.
The manager told me I could not purchase the mirror. So my daughter and I left the store because there was clearly a stand-off.
The manager at this store authorizes and implements a policy whereby they can literally take a piece of merchandise out of your hands, basket, etc. because they have promised it to another customer, whether that customer is in or out of the store!!! Can you imagine what that could cause if the customer is in the store? Potentially a police situation?
I don't know how the professionals at TJX Companies allow this person to manage a store. She is giving Home Goods a bad name and marks this store as one reigning at the top of unprofessionalism and horrific customer service!!!
I usually shop at the other Home Goods near Cumberland Mall, Buckhead on Roswell Road, the one on N. Decatur Rd, and the one on Piedmont Rd. One of the managers from another store I polled told me what I experienced should never have happened. If anything, she stated, the item would have been sold to me as I had it in my possession to purchase and she would have told the phone customer that it was removed from the floor by another customer. She pointed out the crucial issue was that it was NOT ON HOLD!! She indicated that the volume of certain stores dictates how long they can hold an item but the fact is that item needs to be tagged as on hold or in an hold spot. read more
