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Crate & Barrel

3.8 (68 reviews)
Closed 10:00 am - 6:00 pm
Updated 3 months ago

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Teresa H.

Came here to say for their wedding registry event! Loved that they had this event to help newly engaged couples to navigate what to do with their registries! All the staff was helpful and very knowledgeable on everything from tableware to bedding. This event started before the store officially opened so that very helpful to get individual attention and time and space to move around to pick up all the glasses and silverware and things one must put on their registry. They had us try a Nespresso maker, and there was a Shun knife demo. They also had OJ and lite snacks at the event too which made it very welcoming

Crate and Barrel storefront at Shops Around Lenox.
Kevin C.

I love shopping at this Crate and Barrel. Not only do they have items stocked on shelves or on bins, but they also have displays throughout the store that show customers just how nice their home can look with Crate and Barrel items. Just about everything sold here is of high quality. Yes, many items are expensive, but many other quality items are very reasonably priced, so you CAN furnish your place with nice things and not have to take out a loan to finance your updates. Finding parking at Shops Around Lenox in the lot in front of Crate and Barrel can be challenging, especially during the weekend when the weather is nice. There is additional limited parking underneath the store, and customers can park below and take the elevator directly up into the store. Employees follow Covid-19 guidelines: they wear face masks, hand sanitizer is available near the door, and signs are on the floor indicating where customers should stand in order to practice social distancing. When I was in the store, I noticed that all of the customers I saw wore face masks. Most of the times, when they're not too busy, the employees greet customers and ask if they need any help. If you do need help, the employees will generally go out of their way to help you find whatever item(s) you're looking for. I was looking for a rectangular serving dish and found one at a very reasonable price. Employees at the register will happily wrap fragile or breakable items with paper or bubble wrap and place it either in a sturdy bag with handles or in a box. Quality all around!

delivery tracking

Let me start by saying. Believe everything you hear about this horrible company.This was my first and last purchase from Crate & Barrel EVER. I'm a CB2 customer.I've gotten several pieces from there. Both stores are owned by the same company. What happened to me at C & B has never happened at CB2. I wanted a cadenza for my condo out of town. I saw a " final sale" item I was interested in online. On February 03,2024. I went into the Buckhead location to make the purchase and set up delivery to my out of state location. No problem. The store manager assisted me. He showed me the computer monitor where the item was available in my area. We set up the delivery date for March 12 when I would be back in Philadelphia to accept the delivery. Condo buildings require companies to submit a (COI ) certificate of insurance prior to delivery. The sales guy put all of my building delivery instructions into the system. It was on my receipt. The week before delivery. I noticed no one from Crate & Barrel contact me or the building management about the COI. I decided to reach out to customer service. I was told the request was being submitted and it'll take 3 day. Are you serious? I've had CB2 submit it in an hour and West Elm did it within 20 mins. The COI was never sent to my building. Now we're 4 days from delivery and I have my flight out of Atlanta on March 10. Again delivery is March 12. I called the customer service department two more times inquiring about the COI. I was told the same LIE call after call. CERTIFICATE OF INSURANCE WAS NEVER SENT. I received a call Friday March 8 to confirm my delivery date (voicemail) and a text message the morning of delivery. 20 mins after I received a message saying your item is OUT FOR DELIVERY with a link to track the delivery driver. I get a call from the delivery company (outside contractor) saying my furniture won't be coming today with a lie she was told to tell me from C&B. Crate & Barrel held my money for almost 6 weeks knowing they sold an item that was already paid for and being held for a customer and no one never called me. It was a final sale item and wasn't being restocked. The manager at the store told me they had 3 price increases since the pandemic and this is how C & B treats their customers. I'm guessing they never sent the COI because the customer service reps I spoke with could see that there wasn't any items to be delivered and not a single one of them said anything during my three calls. I booked a flight to Philly for nothing. I had already paid it out on my credit card. American Express gave me a credit within 2 days. Update: My response to the corporate generated response. F off B. It isn't genuine. Just for show. Why should I be reaching out to you? If you had any respect for your customers. This wouldn't have happened and someone would have notified me in advance. Instead you guys took my money and resold a paid for item. Damn crooks. The damage is done. Bye.

Samantha D.

Literally the best shopping experience I have ever had and that's all attributed to Ms. Gloria! We were greeted with the most welcoming smile. Gloria was the sweetest-- simply phenomenal customer service. I mentioned that what I was purchasing was a gift and she went ABOVE AND BEYOND, wrapping it up in a box and making it really special (and including the gift receipt). It seems like you don't find customer service or joy like this in retail any more- and it was so refreshing to see someone loving what they do. The other employees were lovely and seemed to be really helpful, too. There is none like Ms. Gloria!! I will be going back for my Christmas shopping & gifts!

Front entrance
Shamika H.

The store atmosphere looks very pleasant and chic. Has an air of elegance. The prices are on the higher end, but the appearance of the quality of products seem to justify including the area this store is located in. The staff did not greet me nor seem to greet anyone entering, but that does not necessarily mean that they lack pleasant hospitality and just may be allowing customers to observe quietly without distraction similar to a library experience. There are a plethora of options from furniture, dishes, to appliances in what seems to be exquisite quality.

Crate & Barrel
Evan G.

This Crate and Barrel location in Atlanta is a well managed Crate & Barrel that has a good selection of different quality items.I have been happy with all of the purchases that I have made from here and they have worked out well. Good experience shopping here.

Theresa H.

My living room can be a showroom for Crate & Barrel (sans the mess ie, haha). Seriously, the tv console, sectional, rugs, the halo dining table, chairs, etc were all purchased from Crate & Barrel. Even the artworks were from C&B. I love their contemporary furniture. I love how the furniture fit nicely & harmoniously in the modern condo. I used to go to Crate & Barrel every week. To me, it was rather calming to browse around and often I would leave the store with something mainly from the kitchen section. From bakeware to cooking tools. I spent a lot of money here. Since the store moved to outside of the mall, my love of visiting the store just vanished. Something just amiss for me at the new location. With all due respect, I have to disagree with a few fellow yelpers here. Being located inside the mall has its advantages. Shoppers get to visit C&B while shopping at the mall, they can become C&B future potential customers. If C&B was not located inside Lenox mall to begin with, I would have never get to know about this brand and ended up filling up my home with Crate & Barrel merchandise. Customer service has always been outstanding during those times I shopped there. Unless I am looking for a new piece of furniture or to replace any current one, I would not go out of my way to visit the store. Still a big fan though!

Bought 5 of these as Christmas gift sets and the cheese board comes in a variety of sizes and the staff was extremely helpful!

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1 year ago

I had the best customer service with Tony. Extremely patient and helpful! Store has big selection.

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4 years ago

This is my go-to locations for pick up orders. Their customer service is always great and the store is kept organized and clean.

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I really like this location. Plenty of parking, very well organized and the staff is extremely helpful.

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Ask the Community - Crate & Barrel

Review Highlights - Crate & Barrel

My husband and I had to drive to Atlanta from Auburn to return ALL of our Crate and Barrel dishes from our wedding registry.

Mentioned in 4 reviews

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The Dump Furniture Outlet

The Dump Furniture Outlet

2.3
(472 reviews)
1.5 mi
$$$

Well where do I start. My Wife and I bought a a Beautiful King Sized Bed on a Saturday. I hired an…read moreOutside Delivery Service to pick it up the Following Wednesday. When my guy arrived, he was told by The Dump there was Fresh Damage to the Bed. My wife and I drove down to the Dump the next day, because we couldn't get anyone on the phone. Once we arrived, we looked at the Damage and we were given substantial discount. We were scheduled to have the Bed delivered the following Tuesday by the Dump, no call no show. Rescheduled for Thursday. No call no show. My wife and I drive back down there, the Salesman who we dealt with seemed so disinterested in our Situation, so my wife dealt with the General Manager Curtis. Unlike our Salesman, Curtis seemed genuinely concerned and he and my wife worked out a deal where we eventually got 51% off the Bed along with the $300 delivery fee being Waived. We LOVE the Furniture in the store, but I'm having a hard time convincing my Wife to go back. Excellent Prices, I just hope Curtis hires more dedicated salesman like himself. I would Definitely Give a 5 to the Store, but a Zero to the Salesman and Customer Service. With that said, I settled on 3 Stars.

I was looking for a desk for my office. The sales person input my information wrong and did not…read moreinform me about the details of the desk until I was at the counter. Thanks to Curtis who straightened things out and got her to show me how the desk was supposed to work. It was supposed to rise and lower but it didn't work. I walked back up to the sales desk and canceled the order. Kudos to Curtis for his professionalism while dealing with a botched sale.

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The separation
The separation
The Dump Furniture Outlet
The Dump Furniture Outlet

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Interiors Market

Interiors Market

5.0
(8 reviews)
1.1 mi
$$$

What an absolutely delightful store!…read more I stopped in to shop for accessories for a client and found an absolute treasure trove of unique pieces- some vintage, some truly antique. I was shopping for a client with midcentury taste who likes pieces with a story behind them, and this was the perfect stop. It's a great mix of time periods and style. I received help from various people working here, and all were kind and generous with their time, even as they let me circle the store for an hour figuring out which pieces I wanted to get. The process of getting items on approval was incredibly easy. I'll be back for future clients.

Okay, have to start by saying WOW!!!…read more From the first time I stepped into Interiors Market (maybe two years ago?) to when I walked through the door today, there has been a TREMENDOUS change in the atmosphere, look, and merchandise offered at Interiors Market. Interiors Market has undergone (and from the looks of it will continue to undergo) SO many renovations and refurbishing over the last year. Milton, the new owner, and his partner Greg are the friendliest people one could hope to encounter when shopping in such a large warehouse-style shop. But PLEASE don't let the size of Interiors Market intimidate you. Like I said, Greg and Milton are wonderful, polite, and well informed about their craft. Any question I had was met with an enthusiastic response. The store has an incredible and eclectic selection of lighting, home decor, art, and furniture... and it all ranges from antique, to mid-century, right up to today's contemporary trends. Browsing through the shop may take you a whole afternoon, but frequent stops to chat (and laugh and enjoy free cheesecake samples!!!) with Mrs. Hornsby of Hornsby Cakes will not only keep you entertained, but will make you feel more than welcome into the #InteriorsMarketFamily. The staff is energetic and so easy to work with. I can't wait to see what's happening at Interiors Market next time I drop by for a visit (which will have to be soon because that cheesecake is addicting)!

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Bronze five light chandelier with Greek key decoration circa 1920
Bronze five light chandelier with Greek key decoration circa 1920
Achieve a chic look by mixing antique and contemporary with a suggestion of mid- century modern.
Achieve a chic look by mixing antique and contemporary with a suggestion of mid- century modern.
Big thanks to June Chamberlain with Chamberlain Interiors for giving us a shout out in the latest issue of Modern Luxury Interiors Atlanta!

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Big thanks to June Chamberlain with Chamberlain Interiors for giving us a shout out in the latest issue of Modern Luxury Interiors Atlanta!
Arhaus

Arhaus

2.4
(60 reviews)
0.5 mi
$$$

We purchased a bed frame from Arhaus and waited approximately 10 weeks for delivery. Unfortunately,…read moreour experience from that point forward was very disappointing. When the bed frame arrived, it had visible dirty marks and stains on it. During the delivery, one of the delivery personnel became argumentative and aggressive when my wife pointed out the issues. Interestingly, once I arrived and became involved in the conversation, his attitude changed significantly. After contacting Arhaus, they eventually sent an assessor to inspect the bed frame. During the inspection, the assessor acknowledged that the lighting in the room was not ideal and stated that he could not clearly determine whether the marks were dirt or another issue. Based on his assessment, he indicated that he would recommend replacing the bed frame. However, when Arhaus later contacted us, we were told that the assessor reported the bed frame was fine and that he did not see any issues. This directly contradicted what was communicated to us during the inspection. For a premium furniture company with premium pricing, we expected much better customer service, quality control, and follow-through. The lengthy wait time, poor delivery experience, and inconsistent handling of our claim left us frustrated and disappointed.

I don't understand the bad reviews, though after reading through it does seem that most of the poor…read morereviews or are specific items or of over all brand experience rather than a reflection of this location specifically. I have never had anything short of a phenomenal experience st this location. I typically go in to make small purchases, see an item I am considering in person before buying online, touch textures & textiles and to get inspo. The staff coops not be friendlier and more helpful. I was there yesterday and 3 different staff members went above and beyond for me to find out paint colors (with one being not sure so she went to the back & brought out the paint can for me so I could take a picture of the color code) It's located at Phipps so if you go fitting the week it will look be empty. It a huge footprint with two stories. I much prefer this location to the one in Alpharetta.

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Arhaus
Arhaus
Arhaus

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Frontgate

Frontgate

2.8
(16 reviews)
0.5 mi
$$$

I submitted the following review regarding FrontGate but was not accepted so I'm putting it here so…read moreat lease the public can decide for themselves. I have bought several Teak products from FrontGate. The first one was the Teak Garden Storage. I had to send it back because the door would not open. It took a long time to have it replaced. The replacement came with the same problem. Luckily the last mile delivery men were able to open it and I kept it. I'm very happy with the product. I liked it so much I ordered. second one, with instructions on how to pack it! This one was fine. I brought the Westport Two Door Kitchen Cabinet and the Marble top arrived broken. I sent that back and I won't have a replacement marble top until November. The Westport Console arrived without any problems. The products them selves are great--I belive the problem lies in the packing.

I love this place!…read more In the past, I had only shopped at Frontgate through their catalog. After being away from Georgia for years, I was pleasantly surprised to find this Frontgate Store in Phipp's Plaza at the top of the big staircase. Wow! It's a big shop filled with nice home furnishings. They moved (fairly recently) to a larger space across the walkway from where they were located. So don't be sad when you walk up the stairs and Frontgate isn't there anymore, just look to your left and there it is! To be honest, I window shop more often than I purchase here. I really enjoy browsing here and getting inspiration and decorating ideas. Sometimes though, a piece of furniture or a home accessory sticks in my head and I have to go back for it. I'd say most of their products are for indoors but they also have a good bit of outdoor & patio furniture and accessories. They always do nice Christmas displays here. If you're in Phipps Plaza around the Christmas holidays swing by Frontgate for some Christmas cheer.

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Frontgate
Outside.
Outside.
Frontgate

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Crate & Barrel - furniture - Updated July 2026

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