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    Crate & Barrel

    3.8 (67 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Teresa H.

    Came here to say for their wedding registry event! Loved that they had this event to help newly engaged couples to navigate what to do with their registries! All the staff was helpful and very knowledgeable on everything from tableware to bedding. This event started before the store officially opened so that very helpful to get individual attention and time and space to move around to pick up all the glasses and silverware and things one must put on their registry. They had us try a Nespresso maker, and there was a Shun knife demo. They also had OJ and lite snacks at the event too which made it very welcoming

    Crate and Barrel storefront at Shops Around Lenox.
    Kevin C.

    I love shopping at this Crate and Barrel. Not only do they have items stocked on shelves or on bins, but they also have displays throughout the store that show customers just how nice their home can look with Crate and Barrel items. Just about everything sold here is of high quality. Yes, many items are expensive, but many other quality items are very reasonably priced, so you CAN furnish your place with nice things and not have to take out a loan to finance your updates. Finding parking at Shops Around Lenox in the lot in front of Crate and Barrel can be challenging, especially during the weekend when the weather is nice. There is additional limited parking underneath the store, and customers can park below and take the elevator directly up into the store. Employees follow Covid-19 guidelines: they wear face masks, hand sanitizer is available near the door, and signs are on the floor indicating where customers should stand in order to practice social distancing. When I was in the store, I noticed that all of the customers I saw wore face masks. Most of the times, when they're not too busy, the employees greet customers and ask if they need any help. If you do need help, the employees will generally go out of their way to help you find whatever item(s) you're looking for. I was looking for a rectangular serving dish and found one at a very reasonable price. Employees at the register will happily wrap fragile or breakable items with paper or bubble wrap and place it either in a sturdy bag with handles or in a box. Quality all around!

    delivery tracking

    Let me start by saying. Believe everything you hear about this horrible company.This was my first and last purchase from Crate & Barrel EVER. I'm a CB2 customer.I've gotten several pieces from there. Both stores are owned by the same company. What happened to me at C & B has never happened at CB2. I wanted a cadenza for my condo out of town. I saw a " final sale" item I was interested in online. On February 03,2024. I went into the Buckhead location to make the purchase and set up delivery to my out of state location. No problem. The store manager assisted me. He showed me the computer monitor where the item was available in my area. We set up the delivery date for March 12 when I would be back in Philadelphia to accept the delivery. Condo buildings require companies to submit a (COI ) certificate of insurance prior to delivery. The sales guy put all of my building delivery instructions into the system. It was on my receipt. The week before delivery. I noticed no one from Crate & Barrel contact me or the building management about the COI. I decided to reach out to customer service. I was told the request was being submitted and it'll take 3 day. Are you serious? I've had CB2 submit it in an hour and West Elm did it within 20 mins. The COI was never sent to my building. Now we're 4 days from delivery and I have my flight out of Atlanta on March 10. Again delivery is March 12. I called the customer service department two more times inquiring about the COI. I was told the same LIE call after call. CERTIFICATE OF INSURANCE WAS NEVER SENT. I received a call Friday March 8 to confirm my delivery date (voicemail) and a text message the morning of delivery. 20 mins after I received a message saying your item is OUT FOR DELIVERY with a link to track the delivery driver. I get a call from the delivery company (outside contractor) saying my furniture won't be coming today with a lie she was told to tell me from C&B. Crate & Barrel held my money for almost 6 weeks knowing they sold an item that was already paid for and being held for a customer and no one never called me. It was a final sale item and wasn't being restocked. The manager at the store told me they had 3 price increases since the pandemic and this is how C & B treats their customers. I'm guessing they never sent the COI because the customer service reps I spoke with could see that there wasn't any items to be delivered and not a single one of them said anything during my three calls. I booked a flight to Philly for nothing. I had already paid it out on my credit card. American Express gave me a credit within 2 days. Update: My response to the corporate generated response. F off B. It isn't genuine. Just for show. Why should I be reaching out to you? If you had any respect for your customers. This wouldn't have happened and someone would have notified me in advance. Instead you guys took my money and resold a paid for item. Damn crooks. The damage is done. Bye.

    Samantha D.

    Literally the best shopping experience I have ever had and that's all attributed to Ms. Gloria! We were greeted with the most welcoming smile. Gloria was the sweetest-- simply phenomenal customer service. I mentioned that what I was purchasing was a gift and she went ABOVE AND BEYOND, wrapping it up in a box and making it really special (and including the gift receipt). It seems like you don't find customer service or joy like this in retail any more- and it was so refreshing to see someone loving what they do. The other employees were lovely and seemed to be really helpful, too. There is none like Ms. Gloria!! I will be going back for my Christmas shopping & gifts!

    Front entrance
    Shamika H.

    The store atmosphere looks very pleasant and chic. Has an air of elegance. The prices are on the higher end, but the appearance of the quality of products seem to justify including the area this store is located in. The staff did not greet me nor seem to greet anyone entering, but that does not necessarily mean that they lack pleasant hospitality and just may be allowing customers to observe quietly without distraction similar to a library experience. There are a plethora of options from furniture, dishes, to appliances in what seems to be exquisite quality.

    Crate & Barrel
    Evan G.

    This Crate and Barrel location in Atlanta is a well managed Crate & Barrel that has a good selection of different quality items.I have been happy with all of the purchases that I have made from here and they have worked out well. Good experience shopping here.

    Theresa H.

    My living room can be a showroom for Crate & Barrel (sans the mess ie, haha). Seriously, the tv console, sectional, rugs, the halo dining table, chairs, etc were all purchased from Crate & Barrel. Even the artworks were from C&B. I love their contemporary furniture. I love how the furniture fit nicely & harmoniously in the modern condo. I used to go to Crate & Barrel every week. To me, it was rather calming to browse around and often I would leave the store with something mainly from the kitchen section. From bakeware to cooking tools. I spent a lot of money here. Since the store moved to outside of the mall, my love of visiting the store just vanished. Something just amiss for me at the new location. With all due respect, I have to disagree with a few fellow yelpers here. Being located inside the mall has its advantages. Shoppers get to visit C&B while shopping at the mall, they can become C&B future potential customers. If C&B was not located inside Lenox mall to begin with, I would have never get to know about this brand and ended up filling up my home with Crate & Barrel merchandise. Customer service has always been outstanding during those times I shopped there. Unless I am looking for a new piece of furniture or to replace any current one, I would not go out of my way to visit the store. Still a big fan though!

    Bought 5 of these as Christmas gift sets and the cheese board comes in a variety of sizes and the staff was extremely helpful!

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    3 months ago

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    5 years ago

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    2 years ago

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    1 year ago

    I had the best customer service with Tony. Extremely patient and helpful! Store has big selection.

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    4 years ago

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    3 years ago

    This is my go-to locations for pick up orders. Their customer service is always great and the store is kept organized and clean.

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    5 years ago

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    4 years ago

    I really like this location. Plenty of parking, very well organized and the staff is extremely helpful.

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    Ask the Community - Crate & Barrel

    Review Highlights - Crate & Barrel

    My husband and I had to drive to Atlanta from Auburn to return ALL of our Crate and Barrel dishes from our wedding registry.

    Mentioned in 4 reviews

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    Crate & Barrel - furniture - Updated May 2026

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