My entire HVAC system died on a Friday of a long weekend, not only did they answer the phone, they…read more"stopped by" on the way to another job, made an assessment and then squeezed me in a few days later. I am not normally "a leave a review" kind of person, but these guys were soooo amazing that I wanted to make sure to give them a shout out.

From the owner: Battling against BC's erratic weather can be challenging without reliable plumbing and HVAC systems…read moreat home. When things go wrong, your comfort suffers. That is when EcoFlow Plumbing & Heating Inc. steps in. With our expertise in installing and replacing heat pumps, boilers, AC, and mini split heat pumps, from Vernon to Salmon Arm, we are your shield against discomfort, no matter the season!

Nobody else in the Shuswap offers their customers a better combination of genuine friendliness and…read moreexpert HVAC installations with the best of Trane's products and warranties supported by a nearly quarter century of proven service to the community.

From the owner: Service is our business!…read more We have scheduled appointment times. You shouldn't have to wait at home all day for a technician. You deserve our commitment to an appointment time frame. We offer upfront pricing for your approval. You deserve respect and appreciation for favouring our company with your business. One way we show this is by providing you with the price before the work begins. We include work and satisfaction guarantees. You should expect our technician to leave your home as clean and neat after he's finished with your work as when he arrived. You deserve full satisfaction with our products and services or we will redo the repair for free. We have a team of professional, courteous technicians who are knowledgeable, efficient, pleasant, clean, neat and of the highest moral character. We also offer free estimates on any new Trane heating and/or cooling systems and financing on new appliance installs over $1,000.

One of the worst/frustrating experiences I've had…read more Called initially because 2 thermostats were not calling for heat. To make a long story short, I had three appointments booked that were cancelled and rescheduled. After one appointment i was left with 5 leaks in my boiler system. By the time everything was said and done I'd spent $1200, got some new parts and my boiler works exactly the same. My thermostats still do not call for heat, initial problem not solved. On the positive side, the boiler set up does look cleaner now, my technician was very nice, and my boiler room floor looks great after I cleaned up all the water left by the leaks. I'll re-post if anything gets resolved

dealt with this company when old man fox was in the drivers seat, enter junior then enter another…read morebuy in guy. prices went up, service went down but like the loyal fool i was went with them, 30 years they were my go to guys. i needed to hire someone else to fix the problem they created with my heating system, they came back to fix it and made it worse. and get this, i tried posting my negative comment on facebook, they wouldn't allow me.

I was looking for a common part for my A/C unit on a Friday afternoon, and couldn't find one…read moreanywhere other than Vancouver. Having been an HVAC mechanic myself for 45 years, I contacted a few HVAC contractors in SA and all were very helpful, although they had the part I was looking for, turned out they were the wrong electrical rating. I contacted Pro Air and explained my situation and was abruptly told we don't sell parts to anyone, and was refused to talk to the owner. I guess that's why I chose his competition to install A/C in my mother-in-laws home, to the tune of $8,000.00. There's an old saying, what goes around comes around. Customer service in a small town is critical, and it appears this company doesn't get it.

One week ago I would have and did recommend Proair because of the quick service my Mother received…read morein replacing her furnace. They scheduled her in quickly and ordered a replacement furnace and installed the unit in a timely fashion and because of that service my father in law contacted them to come and service his furnace that was not working. They scheduled him in for a technician to come out and somewhere between the receptionist taking the address and the technician finding the address the details were not communicated accurately. The technician got lost and couldn't locate the property and contacted my father in law to tell him he couldn't find the property and by the time he located it he couldn't service the furnace because my father in law had left and the technician didn't have anymore time. The following day my partner called to rebook a technician to come out and look at the furnace. The receptionist put my partner on hold and a gentleman who my partner assumed to be the technician got on the phone. He was very upset and stated he didn't have time for these "f*** arounds" he had other customers waiting for service. My partner was shocked by this and the man continued to state angrily once he did find the house by the appearance of the home and yard it was evident by his judgement the furnace would not be serviceable. When he finally got back to the shop he was so f***ing frustrated he decided he wasn't coming back out. At this point my partner stopped him and asked if he was refusing service to which he replied with yes, he was refusing service because he didn't want the hassle of dealing with "you people". My partner then asked what position this man held within the company and he stated he was the owner. I suppose what I could be thankful for in this situation is that at least one of my two elderly parents fit the criteria to be serviced by Proair but apparently the other deserved to literally be left out in the cold. Immediately after that horrendously unprofessional verbal transaction my partner contacted Service First and booked them to come and service my father in laws furnace. They were able to confirm the furnace was in-fact serviceable and greeted my father in law and uncle with quick, professional, non-judgmental service going over and above. I'm appalled and disgusted with the language used to refuse service to my father in law who did nothing but try to get his furnace in working order. Everyone is allowed a bad day but this completely crossed the line and there is literally no excuse for the way my father in law was treated and the way my partner was spoke to on the phone. To pass judgment on your customers and decide they don't deserve service without even meeting them is something I've never encountered before. This isn't how a business owner should be conducting business especially in a small community. A company has the right to refuse business but most do it with a degree of tact and professionalism both things this owner apparently does not seem to possess.

Rick was great! Called him late on a Friday afternoon: he took the time to explain our options and…read moreprovided us with his professional insight. Here's a shocker: he wasn't recommending the most expensive option! Then he offered to come out on a Saturday...the next day! If you are lucky enough to live in this part of the world you can really appreciate how unusual that is. The next day, Rick was running a bit later than anticipated and he actually texted me to let me know that (another shocker right?!). When he arrived he was dressed professionally and went straight to work. He had our hot water tank replaced in 2 hrs! And here's another pleasant surprise: our invoice on the hot water tank was LOWER than what he quoted. We ended up adding a new pan so the total was within $100 of the quoted price even with this added piece. It's so hard to find good help in this region. Trust when you call Q you're getting a professional, timely experience at uber competitive prices. I wouldn't hesitate to recommend them. In fact, I took a stack of cards to let my family & friends know.

Rick did an awesome job! Explained everything thoroughly and had the best price of 3 quotes! Was…read morerunning a little bit late but gave me the heads up in advance. Much appreciated! Thanks for your quality work! - Mike D.

I have used Mills Mechanical many times before (i.e. installing natural gas line to BBQ and patio…read moreheater, servicing my heating and AC) and had them recently install the Navien tankless hot water heating system. They came in and removed the old hot water tank and installed the new system. They re-piped the existing intake and exhaust for the furnace and re-routed the existing condensate line. The system works great and the service they provided was excellent. It's hard to find true professionals and Al Mills is definitely one them. He runs a very reputable business and whenever I need any HVAC work, Mills Mechanical is who I call.

Installation of air conditioning unit went smoothly and it's been a fantastic addition in our very…read morewarm in summer townhouse. No issue recommending Mills Mechanical.