I had an old furnace/humidifier removed and replace with new furnace/heat pump. I asked for…read morespecifications for the new equipment and never received them. They left the old condensate drain open in my mechanical room (sewer gas venting into my house), the disconnect switch location for heat pump does not meet electrical code requirements and i have a buzzing vibration noise when my furnace fan runs. For the money I would expect more. Was pressured to act now or miss out on rebates (was told "last day today") rebates are still available. No after install follow up, not even a "thanks for your money succa" email. Meh.

Worst service I've ever had from this company. They came to fix a plumbing problem twice and…read moreactually worked on the wrong part of the problem. The manager contacted us and said he'd review it and provide at least a partial refund. Never heard back from him. Avoid this company

The worst HVAC company I have ever seen! No management at…read moreall!!! I got the 2 maintenance agreement and in the both they reschedule my appointments 3 times. Miscommunications in the company is obvious. Their technicians don't have enough knowledge in their work. They just want to wrap up everything without solving the problem. Don't trust them and waste your money! Not recommended at all.

Matt and his team are more than awesome. Had my AC looked at. The tech was here pretty much all…read moreday. He explained things to me when I had questions in a way that I could understand. The tech today(don't remember his name) was also very friendly. Just Love this company. Been using Premium comfort for well over 8 years. They are the best!!!!!

just had technician "Pam" here fixing the house air conditioning.......very professional, smart and…read moreknowledgeable and had outstanding customer skills........definitely gets our next call for heating/air con/water tank issues. office reception was also professional and organized.

Nathan T. helped us today with a frozen main drain in our house in Kelowna. He was very friendly,…read moreprofessional and solved our problem. Thanks for your great attitude Nathan and all the hard work.

We had a problem with our hot water tank pilot light not staying on and with a house full of guests…read morewe need hot water for the weekend. We call several plumbing contractors to only get a message mail box. We finally called Roto-Rooter and a live person answered the phone. Dana was very helpful and had a technician out to our home. He offered us a couple of option to get us up and running again. Kodie let us know that the tank was 18 years old and the repair option just didn't make sense. We gave him the go ahead and 3 hrs later we had hot water and a new hot water tank. The next day two other plumbers call to come have a look, we had to tell them the job was already done. Thanks again Dana and Kodie! Edna Schmidt

Our Air Conditioning broke down in the middle of July when temperatures were in the 30Cs and we had…read moreguests staying in our home. Within 24 hours Ductworks sent a technician to analyse the problem and fix it. The capacitor had failed and needed immediate replacement. Kyle did a great job and serviced the AC unit at the same time. Well done Ductworks and well done Kyle. Highly recommended.

Al remembered how old our air conditioner was and how to repair it would cost $3k when it went. He…read morelet us know about rebates Fortis was offering and we took advantage by getting a whole new heat pump and furnace system. fortis was slow, but we received the rebate and are enjoying our quiet, efficient system. Thank you Hao Goodair!

Worst handyman I've ever had in my house. Charged me $730 for furnace repair but it still didn't…read morework. Said he'd come back next day but didn't show. No call, either. Called him again. Wouldn't pick up. Didn't answer my e-mails. After a week without heat, I finally had to hire someone else. That service technician told me the first guy didn't even install a new thermocouple that should have been changed at the same time. He also said I probably made the worst choice from the Yellow Pages. Worst technician ever.

I have dealt with Kettle Valley many times for different properties I have…read more I have never had an issue and find them incredible efficient in their service They have always responded quickly and with kindness and helpful suggestions Eric is pleasant and always there to answer any questions I have had I would 100% recommend them for all your duct cleaning needs Thank you to you and Margret for all you have done for me, and look forward to working with you again in the future Truly helpful and kind couple Kelly

Awful customer service. I do not recommend! While having our…read moreducts cleaned before a new furnace was being installed at the end of July there was damage done to 2 return air grilles & a floor vent, which I advised them of right away. Eric was apologetic & at the time offered to compensate me for the damage by either replacing them or reimbursing me for them. I chose to pick them up myself & advised him I would. It turns out I could not find the right size to replace one of the damaged grilles so I had to let them off the hook for it. They offered to get replacement grilles in mid-September so I sent the measurements I needed..... & that was the last time I heard from Eric. I did manage to get the replacements & have emailed receipts a couple of times now (we dealt with 2 floods in our basement this summer, so it took me a little longer than expected to replace them) I have not yet received a response to any of the emails I have sent in the last 3 months nor have I received the reimbursement that they offered to me when the damage occurred. Very poor customer service - if they were not prepared to reimburse me for the damage that they caused - they should not have suggested it!

On Boxing Day 2022 our hot water tank and boiler system decided to quit, spring a leak and flood…read moreour basement. I called APH Mechanical as they advertise 24 hour emergency service. Andrew was quick to reply and offer us a replacement system for $10,900. My brother in law is a plumber in the interior and he advised that the quote was probably $2,500 +/- overpriced, but we were in a pinch and it was the holidays. I agreed to move ahead with the overpriced install as we had a tenant moving in in 5 days. Sadly, this is where everything went further down hill. Upon installation, the hot water tank did not work. He had to get a new mother board for it (I believe now he probably sold us a used, or refurbished model). Andrew spent a week at our home every day trying to figure out the wiring and piping so the unit would actually work; I'm confident that he just rigged something together so he could get out of there and it would eventually fail, which is exactly what happened, despite the fact that he guaranteed me he installs tons of these IBC units and they are a bulletproof system. In May, we started getting more errors (F002 and F011) and the tank system would shut off. I tried reaching out to Andrew as he told me there was a 1 year warranty on the install, but he was a ghost and did not reply. It is now November, and the tank shuts down and has error codes on it every day. I have tried texting, emailing and leaving voicemails and only recently did he reply to my email saying he is on vacation until next year and I would have to take it up with someone else. So, since May I have been trying to reach him, but no answer and now he is conveniently on vacation until the warranty period that he told me about is over? In his email stating he was away for another 2 months, he said I most likely need an additional unit for the tank, which retail is $1,500, plus re-piping and labor, so easily looking at another $3,000. So all in all, $14,000 for a hot water tank ? His quote clearly stated it was a complete system, and the top of the line tank that could handle anything, and now it's not adequate to even run my kids a bath? I'm stuck with an $11,000 system that is 10 months old that doesn't work and apparently requires more work to do simple tasks like bath and run the dishwasher. The guy is a crook, his prices are through the roof, he is a liar and he ghosts people when issues arise (another guy posted this recently too). All he cares about is getting your money and getting out of there. He literally told me that he was "rich" and only does this job because he enjoys it. Who says that, especially to a client that you just took to the cleaners? Please do not hire the one man grease show that is APH Mechanical.

Andrew and APH are awesome! They did a hot water tank and rough in and finishing for a bathroom and…read morekitchen reno and it was great. I would totally recommend these guys. They do great work for fair prices and are super responsive.