The worst HVAC company I have ever seen! No management at…read moreall!!! I got the 2 maintenance agreement and in the both they reschedule my appointments 3 times. Miscommunications in the company is obvious. Their technicians don't have enough knowledge in their work. They just want to wrap up everything without solving the problem. Don't trust them and waste your money! Not recommended at all.

Matt and his team are more than awesome. Had my AC looked at. The tech was here pretty much all…read moreday. He explained things to me when I had questions in a way that I could understand. The tech today(don't remember his name) was also very friendly. Just Love this company. Been using Premium comfort for well over 8 years. They are the best!!!!!

Our Air Conditioning broke down in the middle of July when temperatures were in the 30Cs and we had…read moreguests staying in our home. Within 24 hours Ductworks sent a technician to analyse the problem and fix it. The capacitor had failed and needed immediate replacement. Kyle did a great job and serviced the AC unit at the same time. Well done Ductworks and well done Kyle. Highly recommended.

We had Vernon Air Conditioning install a new furnace and heat pump for us recently. Jake came out…read moreto look at our house and review what was needed. He spent lots of time with us discussing air conditioner vs heat pump. He spent time checking our house and then within a day he had a great carefully laid out quote with a couple of options for us. They were able to come and do the installation a week late. The install guys were incredible. They were on time to do the work. They laid out tarps to protect our home anytime they did work inside. They cleaned up after all was done and generally did a remarkable job. We will be recommending Vernon Air conditioning to anyone and everyone who needs any work done in regard to furnaces, heat pump/air conditioner or any other plumbing and electrical work. Fabulous company. Doug and Laureen

I have dealt with Kettle Valley many times for different properties I have…read more I have never had an issue and find them incredible efficient in their service They have always responded quickly and with kindness and helpful suggestions Eric is pleasant and always there to answer any questions I have had I would 100% recommend them for all your duct cleaning needs Thank you to you and Margret for all you have done for me, and look forward to working with you again in the future Truly helpful and kind couple Kelly

Awful customer service. I do not recommend! While having our…read moreducts cleaned before a new furnace was being installed at the end of July there was damage done to 2 return air grilles & a floor vent, which I advised them of right away. Eric was apologetic & at the time offered to compensate me for the damage by either replacing them or reimbursing me for them. I chose to pick them up myself & advised him I would. It turns out I could not find the right size to replace one of the damaged grilles so I had to let them off the hook for it. They offered to get replacement grilles in mid-September so I sent the measurements I needed..... & that was the last time I heard from Eric. I did manage to get the replacements & have emailed receipts a couple of times now (we dealt with 2 floods in our basement this summer, so it took me a little longer than expected to replace them) I have not yet received a response to any of the emails I have sent in the last 3 months nor have I received the reimbursement that they offered to me when the damage occurred. Very poor customer service - if they were not prepared to reimburse me for the damage that they caused - they should not have suggested it!

Nathan T. helped us today with a frozen main drain in our house in Kelowna. He was very friendly,…read moreprofessional and solved our problem. Thanks for your great attitude Nathan and all the hard work.

We had a problem with our hot water tank pilot light not staying on and with a house full of guests…read morewe need hot water for the weekend. We call several plumbing contractors to only get a message mail box. We finally called Roto-Rooter and a live person answered the phone. Dana was very helpful and had a technician out to our home. He offered us a couple of option to get us up and running again. Kodie let us know that the tank was 18 years old and the repair option just didn't make sense. We gave him the go ahead and 3 hrs later we had hot water and a new hot water tank. The next day two other plumbers call to come have a look, we had to tell them the job was already done. Thanks again Dana and Kodie! Edna Schmidt

Did a great job and fixed our leak. Turns out it was caused by a kink in the previous hose, so…read morethey installed a new one and properly positioned the weight to prevent future problems. Now, their faucet is working perfectly again.

Our experience with Trufinity on a recent Poly-B removal can be summed up by four 'D's: Deceive,…read moreDelay, Deny, Dismiss. **Deceive:** We were quoted 3.5 days for the removal and install. When the crew arrived, Manager Sam Veach proudly stated we were in great hands and that the crew "had done hundreds of poly-b installs." However, the two technicians assigned to our project later admitted they were relatively new to Poly-B removal and had only done a "couple dozen" projects in their careers. **Delay:** Likely due to the lack of experience, the project stretched from 3.5 days to 6 days. When we called Sam on the morning of day 4 to ask when it would finish, he expected it to wrap that day, with a potential partial 5th day for finishing touches. Instead, by the end of day 5, water remained shut off to much of our house overnight, 12 tasks remained uncompleted, and a crew member informed us that due to scheduling issues, only one person was scheduled for day 6. Worried this would stretch into a 7th day, we called Sam again to express our deep concern. **Deny:** Sam first told us we were wrong about the single crew member scheduled for day 6, giving no context for why his employees believed that. He then claimed it was completely unrealistic to expect the job to be done in 3.5 days--despite Trufinity quoting us that exact timeframe during their initial site visit and scheduling. Sam insisted homes like ours easily take well over 4 days and that 6 days was not unusual. I called three other major plumbing companies who quoted this exact job; all stated 2-3 days is average for Kelowna homes of our complexity, with one saying they'd "never seen a Poly-B job take 6 days" and another saying 6 days is only appropriate for a mansion. Days later, another Trufinity manager admitted the project had gone well beyond normal length for this scale, directly contradicting Mr. Veach. Credit where it's due: after our call to complain, the second technician remained assigned, and a third, highly experienced tech arrived on day 6. The team of three finished all remaining tasks by 3:00 PM that afternoon. **Dismiss:** Throughout our conversations, our concerns were largely brushed off as "a part of the process." For a company claiming to provide "expert service with honesty and transparency," our experience was the opposite. We felt gaslit by Mr. Veach regarding the constantly shifting timeline and felt treated like just another number. Trufinity management did listen to our concerns multiple times and attempted to make it right by offering a discount on services. While we went back and forth on fair compensation, we appreciate the gesture. However, the compensation offered does not make up for a long, drawn-out, misleading, and dismissive process that caused immense stress. As such, we caution anyone considering Trufinity's services.

Fast friendly service, and fair pricing. During our recent -30 degree weather our shower "P trap"…read morefroze up, and the shower wouldn't drain!! "Many" was able to correct problem & make suggestions to prevent the problem from reoccurring. Very happy customer!

just had technician "Pam" here fixing the house air conditioning.......very professional, smart and…read moreknowledgeable and had outstanding customer skills........definitely gets our next call for heating/air con/water tank issues. office reception was also professional and organized.