1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

Since you want to act like I never had service from them. Here is the quote for the 80 dollar part…read morethat most places charge around 1200-1800 to fix. The entire coil price (4500ish) was for if the TVX couldn't be taken off, which it was two bolts so the coil replacement wasn't necessary. This could have been ID'd if the tech had removed the service panel and looked at the coil in the first place. So ultimately you were charging 3800ish dollars to replace a TVX which was a 80 dollar part. You wasted my time and kept my family in the heat for an additional week due to lack of communication. I got my system eventually fixed for 380 bucks ish, with nothing ID'd by your tech actually needing to be replaced. Thanks for nothing.

Is there some else I can speak to , other than Mary. I scheduled my maintenance through your…read morecompany for December, which was the earliest at the time, when the maintenance appointment was made. The gentleman I spoke with at the time told me I could pay for my renewal during the appointment in December. Mary calls me today and says I have until tomorrow (11/11/25) which is really today or my appointment will be canceled. As a customer for over ten years, and I have always paid the renewal at a maintenance call/appointment. Why is Mary threatening me with cancellation if I do not pay today? Robert H. Newport News

At a time when there was a major Heat Rush this company specifically set aside time to come and…read morecheck my leaking AC. Five other companies did not care that it was going on to my floor

Very pleased with their prompt and courteous service. Showed up when they said they would. Would…read moreuse them again.

I called this business over a week ago to obtain a quote over the phone. I spoke with someone who…read moregave me a reasonable quote and i was ready to book this company to pressure wash our house. I was instructed to text them my name, email, phone number so they could send me an invoice in a few days when they completed the job. I did this and never heard from them again! I also called and left a message a few days later to check. I guess this company does not want business the way they are ghosting their customers. Very disappointed.

Ashton at Ocean Spray did an excellent job on my home. I saw an ad online and called for an…read moreestimate. Within 24 hours we had a low priced estimate emailed with an option for additional services. I opted for power washing and shutter painting at this time but will certainly have my pool area cleaned later in the season. Ashton answered my phone calls and questions quickly and reliably. He arrived on time, worked efficiently and when he left there was no trace left behind. The shutters were painted and rehung and look brand new, a lot of the hardware was rotted and was all replaced for no additional cost. He ensured I was completely happy before accepting my payment. I will certainly use Ocean Spray in the future. STRONGLY RECOMMENDED

Had Steve come to the house for work on well pump. He was very thorough in diagnosing the issue,…read moretesting the pump, discussing the options, and making the necessary repairs. He also gave me several suggestions and recommendations on things to look for in the future. Highly recommended for well pump issues.

When they come to do work they're competent and professional. The issue is trying to get an…read moreappointment in the first place. Despite having a contract for twice annual inspections and services, which we've already paid for, they keep pushing our appointment back by 4 weeks at a time. I realize this is a busy time of year for them but as loyal customers that have spent thousands with them, we're put at the bottom of the list. They offered to push back our contract dates in case our next appointment (one month from now) gets pushed again. What's the point in even having an agreement with them if they never get to our house? Strongly recommend looking elsewhere for your geothermal needs. A company that can't keep appointments with loyal customers is not worth working with.

Superb job - most highly recommended! Ramone and Evan were our technicians -highly competent, very…read moreprofessional, very pleasant, knowledgeable, prompt, timely, clear and concise communications and the repair service was budget friendly. I bought a new stove and didn't realize it required more amps (required 40) so I needed an upgrade. This will be my go-to business for any future electrical needs.

I recently called this company for information about an issue at home. From the moment Heather…read moreanswered the phone; I was impressed with her willingness to help. She provided me with some troubleshooting tips to try before scheduling a service call. After some troubleshooting over the phone, we identified that it was actually an electrical city issue an; she even provided me with the contact information for Dominion. I was highly impressed by her and her teams honesty and willingness to help, even though it meant they would not be coming to my home for a service call. (another company I talked with on the phone said they needed to come out or Dominion would not help me if a electrician had not been to my home. I could tell from their voice they were lying and wanted to charge $99 for a service call. Overall, I had a great experience with this company thanks to Heather's great customer service and honesty. I highly recommend them for their professionalism and integrity in their work.

Great service. Great representation. They do the job and guarantee the work. I only call Lindsey…read moreBrothers.

The Plumber Curtis is very dishonest but he's not the only one. He first tried to charge me…read more$$659.79 for a 2 1/2 hr. job which he had to leave twice because he did not have the proper tools for the job. I told him to call Mrs. Debra. I asked her how many hrs. I was being charged for and she said 3. I told her that he left my home twice and then his hand starts shaking and he told Mrs. Debra to take off an hour. I asked him did he tell her that he left twice, and he shook his head no. He had only told her to take off for 30 minutes. My credit card was charged $567.29. I kept saying that still isn't right. I added it all and $185 per hr., $58.54 for parts and $46.25 an extra charge that was added. I called my bank and reported it. Then I emailed Lindsey Brothers, and I even called to speak with the manager. She wasn't available! I called back the next day and this is how the conversation went. Hello, may I please speak to the manager. Whos calling? I say my name, then she says this is the manager with a slight attitude. She knew it was me and I figure they have caller id. I explain to her that I had emailed and called her the day before. She said she was going to call me back, yeah right. My bank got the extra charge of $46.25 back and I will not be using Lindsey Brothers again! Curtis threw away the wood that was in the wall to keep the tub spout from moving and he threw away the box the shower set came in so I was told when I called the store that I had purchased it from that I had to have the box so it could be returned and scrapped because I ended up having to purchase another shower set which cost me about another $200. This is not the first time a Plumber from this company tried to over charge me. March 31, 2021, I had a kitchen sink faucet installed and Mr. James (RIP) to him tried to over charge me too. Their price was $150 per hr. When he handed me the bill, it was for $187.50. I said what is this. He said they had to find a place to park. That was bull crap! There is parking in front of my house along the curb. I asked him to call Ms. Christmas, and I told her what I was being charged for and that I sat at my kitchen table the entire time. Then I told her that James stayed under my kitchen sink for exactly 1hr. She started laughing. I don't know if it was a nervous laugh, or you caught us laugh. Whatever the reason for her laughter I told her it wasn't funny. I still have the bill to prove it! Before they come to your home or business ask them if they charge for PARTS and GAS when they have to leave because they don't have the so-called proper tools but they're master plumbers. I had to hire another plumber that cost me an extra $200 to fix the shabby job that Curtis did on the PEX COUPLING. I will be adding my bill photos below.

Paid $600 for a repair on Friday on a Rheem furnace. It is now late Monday - 3 days without heat in…read more35 degree weather. Called the 24 hour service number for 3 days - no response. Be very careful doing business with these guys.

Comfort Technology installed my new Carrier 3 Ton 27VNA0 Infinity Heat Pump. There were initial…read morewiring/communication issues, but they responded quickly and professionally. Special thanks to Lead Tech Tony Nelson and Senior Tech Scott Smith, who followed up thoroughly and resolved everything. The system now runs perfectly. Great customer service, honest technicians, and a solid team. Highly recommend!