Barry and Sons Plumbing provided solid service! The technician worked efficiently and explained the…read moreissue in simple terms. The repair was done well, though the appointment could have been scheduled a bit sooner. Overall, a dependable experience!!

We were using another plumber and I was tired of seeing a different technician each time and…read morefeeling like we were getting over charged. We decided to try a family-owned business and I called around to get quotes for a new toilet install. Barry and Sons was the only plumber out of the three I called who gave us a price up front (with caveats, of course) and they were so helpful in allowing us to send photos and specs on the new toilet. The technicians were prompt and friendly and left everything super clean. Really impressed with our first visit!

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

The company techs will arrive with few tools and parts plumbers normally have with them. Then they…read morewill "have to go to store" to get what they need. You will be charged for the 1.5 hr or more they are gone. Not one trip, but multiple trips. Techs are rude and one made a comment about "was I ready to spend some of my nest egg". They are poor quality and unprofessional. I do not recommend them at all.

Husband called owner stated hot water not coming out of faucet. Owner decided to write up a work…read moreorder to replace a hot water valve without looking at the faucet or home. Techs came were at the house 15 minutes checked valves and faucet, said they would be back with parts to repair the issues. Left and were gone for over an hour came back, was there for another 15 minutes (replaced a valve that leaked only if not positioned correctly) then tells my husband, we can't fix your faucet you need to get a new one and we will install it for you... that will be $367... my husband said no have the owner call us. No price before work, work order mailed to us not detailed, said they were at our home for 1.5 hours and the ball valve is 5$ at Lowe's. Period. I attempted to call owner, he instead had tech call me after I spoke with him. Then they threaten us with filing in court if not paid. Called and spoke to Jill in the office, rude rude rude. When trying to explain our biggest concern is the fact your tech didn't provide a single quote for work prior to completing it and then didn't even fix the issue we called in for and spoke about in person../ then to be so inflated on the price and time... I explained I had to go replace the faucet myself and that yes the valve would leak if not positioned correctly but that was NOT our issue when hiring them. She graciously discounted .5 hour of work and then stated "can you do me a favor... never call us again since you know how to fix everything" ... you can imagine my colorful ending before disconnecting... Per other reviews... this is something they are known for and good at... ripping people off, replacing things that don't solve the problems and jacking the price up on the client. Maybe if they focused on being a decent customer service and skilled worker they would keep clients. Shame on Jill, shame on the Tom and the tech... can't blame him, he is probably being Led in that direction by the leadership to act and operate that way. The absolute worst... you can keep your half hour discount, it's insulting

I Called Thursday morning to make an appt. To fix a leaking faucet. They were booked for the day…read morewhich I understood. The girl on the phone was very nice and helpful. She said she could get me in the next day- Friday. I told her I had to go into work, but I could try to leave early and did they have afternoon availability. She said how about 3 or after 3, I said that's perfect. The plumber calls me Friday at 9:40am and said he is on the way to my house, I told him I was at work and my appointment was at 3pm. He said he understood and he would reach back out to me around 3pm. I told him if I was able to leave earlier I would give him a call. I took off work early so that I could be home before 3pm, I called him at 3pm to let him know I was there. He said ok, he would call me when he was on the way...I called him back at 4:45 and I asked him if he had an idea of the time he would be coming. He said he was snaking a pipe in Portsmouth and he would call me after to head my way. It's now 10:15pm...I took time off of work for nothing, he never called and he never showed up and my faucet has a constant drip. The office was respectful and kind, the plumber was kind on the phone...but it is so rude and disrespectful to just not show up or call back and let them know you are unable to be there. This was my second time "using their Services", they had just repaired a leak in my crawl space a couple weeks prior and those guys Were quick, kind, and efficient. I am beyond disappointed with This go round, I will not be calling them or using their services again. I will take my business and my money elsewhere.

If there's any review to read.. here ya go…read more I've been a home owner for a long time. And sometimes stuff happens. Upon moving into my (new to me) older home, we learned about some of the bad things that people do with their flushing standards. This bit us in the rear when the entire system got clogged. This clogging created a backflow of stuff you don't want to see, to come back up.. into the showers, bathtubs, yeah... it was messy.. and ugly. I called around to find a plumber that would be willing to help me and at first I just left a message to call me back. Shortly after, Newman's quickly responded by returning my call. The lady was very friendly and responsive to my needs. She mentioned that they had availability sooner than other places AND they had an option for emergency service. The emergency service (after hours) was obviously going to cost more but honestly, I had literal fecal matter in all our tubs, etc. it was totally worth it to have someone come asap. The gentleman who came over definitely knew his stuff. Dave had been doing it for a long time. He was very quick to isolate the issue and get everything resolved. He was very concise with what he was doing and the path to get things clear. I'm very pleased with the service I got as I had a no BS - let's get you straight service and was able to get it when I wanted it (which was immediate). As much as I hope I never have to call, if I do... I know I'll call Newman's. Food Taste: n/a Overall Service: 5 Value of food to cost: 4 Facility: n/a Repeat customer: yes Dog Friendly: n/a

My first experience with Preferred Climates was around 2010, when Ryan and his assistant…read moreefficiently replaced my attic HVAC unit in under two hours. I lived in that home for another five years and never had a single issue with the unit or its installation. Since then, Preferred Climates has been my go-to company for HVAC service. Their most recent visit was just as impressive. I texted Ryan about a leaking upstairs unit, and he directed me to Dawn in the office, who promised someone by 2 p.m. Within two hours of my initial message, Kyle and his assistant arrived, quickly diagnosed clogged outdoor drain and condensation pipes, cleared the issue, took preventative measures, and explained how to avoid it in the future. They also cleaned up thoroughly and were finished by 2:30 p.m. Their pricing is always fair, and I've never felt overcharged or taken advantage of. I also appreciate that they offer discounts for military members, veterans, and public safety workers. I have highly recommended Preferred Climates for years - they are honest, dependable, reliable, polite, and respectful - all the qualities you look for when you need HVAC issues diagnosed and repaired.

We were very pleased with our power wash job. The two gentleman that did the work were very…read morepleasant. I would recommend them to my friends. Thank you Karen Bagwell

Libbey's is awesome! We have used them two times for pool deck cleaning and then driveway/sidewalk…read morecleaning. They do an excellent job, are thorough and on time, and always kind. I highly recommend!

Who needs Angie's List when you can have YELP for free. We returned home from vacation to a very…read morecold house late on a Saturday evening. I let my fingers do some walking on the YELP pages and found JT Mechanicals to be well reviewed. Thank you Lance and Mary R. for making my decision easier. I left a message on Sunday hoping for a call back Monday morning but no....I got a call back within 2 minutes. I assured Jeff that we had a toasty fireplace and an electric blanket, we can wait until Monday am. He was punctual and came with very cute booties to cover his shoes. Jeff verified that my husband had done all the resets listed on the furnace properly and that we needed a new logic board, ugh. He then drove to the Trane Parts Store, brought it back and installed it. We felt that the service and labor charges were on par with what we expected. Quick reply, fast service, punctual, neat and clean, fair price. What more could you want? His truck says Heating/Cooling/Plumbing.

I have on three separate occasions tried to get a quote for a new system from JT Mechanical. Have…read moretalked to the boss/owner who shared he was setting up his best sales guy and would give me a time. I've reached out 3 times to try and get the appointment lined up with no joy. Have worked with them twice in the past with good results. Have no idea why they won't get bk to me, but if this is how it is before a large purchase i fear the worst if i made one and there was an issue.

Mr. Richardson did a great job replacing my service water line. Appointment times were kept and he…read moredid the job when he said he would. His price was inline with other professionals in the area. I will use him again for plumbing jobs.

Decent service, but some room for improvement!!!!!!!!!…read more I used Richardson Plumbing for a recent job and had an average experience. The plumber arrived and completed the work, and the issue was resolved, which I appreciate. However, the appointment took longer than expected, and communication beforehand could have been clearer. The pricing felt fair, but I would have liked a better explanation of the work being done. The service was professional, but it didn't stand out as exceptional. Overall, Richardson Plumbing gets the job done, but there's room to improve in communication and efficiency!!!!