I am writing this review based on my personal experience with the Gardens of Riverside, where my…read moremother lived for the last four years of her life. Initially, everything seemed fine, and my mother was happy and active. However, things took a turn for the worse after Gracie Garcia took over as Director. I noticed that some caregivers seemed unqualified to care for Alzheimer's patients. In June 2024, I started noticing marks and bruises on my mother, but Gracie and Joanna refused to explain why, citing that I was not the power of attorney. Her power of attorney did not visit. My mother's cognitive state began to decline rapidly. I stopped receiving updates and photos of her activities, and during my weekly visits, I saw many residents, including my mother, left unattended in wheelchairs with no stimulation. In August, my mother was left standing unattended and fell, hitting her head and causing a brain bleed. Despite my persistence, the facility delayed sending her to the hospital for five hours. Gracie claimed it wasn't an emergency because she didn't see a bump on my mother's head, demonstrating her lack of qualifications. My mother's doctors' notes indicated that she needed follow-up care, but both the facility and her power of attorney failed to provide it. My mother passed away two months after her fall, and her death certificate listed a subdural hematoma as the cause of death. If my mother had received proper care, she might still be alive today, as she was not in the final stages of Alzheimer's disease. I am sharing this review to warn other families about the Gardens of Riverside and the leadership of Gracie Garcia. I've documented my observations of my mother through photographs from June to November. Although I was currently involved in a lawsuit with her power of attorney, her passing ultimately brought relief from my daily concerns about her well-being.

I placed my cousin at this facility in September of 2022. He had dementia for a few years, and it…read morewas progressing very quickly. He had been at three other locations prior to this one. I had visited before and had placed him on a waiting list. Staff had always been very nice and called me immediately if they had any concern. If I had any issues, Gracie took care of them immediately, but those issues never involved the care my cousin was receiving. At one point they called and said there was an opening in a smaller building, and they wanted to move him there so he could have more eyes on him, since he was becoming unsteady on his feet. This did not increase his rent. It is a memory care facility, so keep in mind that residents like to go "shopping". So, make sure all items are marked permanently. I used a washable tag and snapped them on with a tool from Amazon. Do not take anything of value, like jewelry or anything you would regret going missing. Do not take more items than they really need. The staff can give you a good number of items they really need. You really have to be realistic when placing a loved one in any facility. It's not being cold hearted; it's a fact of life. My cousin had very thin skin and bruised easy. That happens as we age and when he had bruises on his arms, I could tell they were from the way he leaned into his wheelchair. Two people at a time also had to pick him up to move him into his wheelchair, a recliner, the shower chair and he gave no assistance at all. A six-foot-tall man. I never worried while he was there, and this was a great relief. The Gardens called me as soon as they saw a pink spot to let me know they were contacting his health care provider. I was also comforted to have a conversation with a visiting nurse, and he had stated that this was one of the best facilities in the area and the staff was doing a really good job on treating a bed sore. My cousin no longer walked, nor stood and I was able to view the log on how many times he was turned each day. My cousin had starting to refuse food and would throw it and spit it out. The staff kept me informed and worked with his healthcare provider to try anything they could to give him nourishment. My cousin passed away on Good Friday 2025 from complications due to Alzheimer's. The Gardens staff was very comforting, helpful and considerate. He started to transition three days earlier and was on hospice. I would especially like to thank Gracie, Lynn, Vickie, Amanda, Jojo, Claudia and the maintenance man for their help during my cousins stay and during his transition. There were many others for which I don't know their names. They all showed so much compassion and understanding that was truly heartfelt.

This review is for Dr. Susan Y. Lee…read more After being Dr. Susan Lee's patient for several years, I can confidently say she is one of the best physicians I have ever met. She is exceptionally knowledgeable, compassionate, and truly listens to her patients. I never felt rushed, and every visit left me feeling genuinely cared for. When Dr. Lee moved to the Irvine office, I was pleased to find that the same kindness, professionalism, and patient-centered care were reflected throughout her staff. As my family is moving to Northern California, I am saddened that I must find a new physician because of our insurance. Doctors like Dr. Lee are rare, and my family will always be grateful for the care she provided. I highly recommend Dr. Susan Lee to anyone looking for an outstanding primary care physician.

I saw Angie Mikhail, NP for my well-woman exam, she was nice and courteous. However, I was very…read moreuncomfortable during the internal exam because she had very long (more than an inch), manicured fingernails. For a provider performing intimate exams, this felt unprofessional. If there are policies regarding nail length or grooming for staff performing direct patient care, they may not be consistently enforced. If no such guidance exists, that raises broader concerns about oversight and patient experience. I hope leadership reviews this issue to ensure consistent professionalism and patient comfort moving forward.

Let's face it, dealing with a loved one that has Alzheimers or Dementia is devastating. When it…read morecame time to transition my dad from his home to a memory care facility, I was overwhelmed and scared. To my surprise, the staff at Our Countryside Resort made the transition practically seamless. Starting with the first call I made to the facility inquiring about the care, to the first visit I paid to my dad after he moved in, the staff has been incredibly supportive and kind. These people genuinely care about the residents. From the personal engagement to the top-notch care, the staff demonstrates love and compassion with everything they do. They treat their residents with dignity and respect as if they were their own family member. For the first week my dad was in the facility, I called several times a day to see how he was doing. The staff was very friendly and never made me feel like I was burdening them by calling. The rooms are comfortable and clean as is the facility. There are ample opportunities for the residents to socialize, lots of daily activities, animals to spend time with in the backyard (my dad's personal favorite) and the food is good! Now that my dad resides in this facility I can rest calmly at night knowing that he is safe, clean, well taken care of and most importantly, happy! Thank you Valerie, Juan and all the staff at Our Countryside Resort. I am forever indebted to you!

It has been 16 years since my husband died at Our Countryside Resort. Fred was there for about 2…read moreyears. I must say, this place was amazing. The patients were showered and fully dressed every day. The staff were very kind and compassionate. I can't say enough good about this place. The facilities were immaculate and never smelled like so many other places do. To this day, I still think about this place and am so happy I placed Fred there. If any of you are considering placing your loved one here, don't hesitate. I am, to this day, thankful for all they did for my husband. Thank you so much for all you did for him. I will never forget you!

Had a great time at the brunch with my father in law food was great staff was engaging and…read moreattentive great atmosphere and activities. Looking forward to a great relationship with the cottages team!!!

Amazing as always! Staff are amazing, food was great, and the hospitality was excellent. They take…read moresuch good care of my grandma! She did have one wish for the events, though: please turn the music down a lot. It makes it difficult for already hard of hearing residents to hear their family members. Thanks so much for all you do, team!!!

i was there for maybe 10 months. THE CARE I RECIEVED WAS…read moreFABOULUS. therapy was fantastic very caring. all shifts have people that care. MARIA was very helpful at all times. gilbert ortiz

Martha is the best social worker! She truly listens and takes care of my problems and concerns in a…read moretimely manner. Roxanna, the exceptional Social Services Supervisor, goes above and beyond she even takes time out of her day to comb and braid my hair! You can tell she has trained her department very well. Aney in Social Services also deserves recognition She listens and helps even when she's not in the building, always responding to my texts and addressing my concerns. I also really enjoy the Activities Department. Kimberly (Kimba), the Activities Director, and her team always make activities fun and enjoyable. Lastly, Sheryl, my LVN, does an amazing job monitoring the PM shift and making sure we all get our medications and the care we need. Lastly The Administrator Jason he is amazing takes care of his staff and all all the residence hes the coolest person and very happy Thank you to everyone for all that you do you truly make a difference!

I found Serenity for my Mom through Yelp. So I wanted to leave a review to help others. Yenny, the…read moreAdministrator, her Mom, sister, and caregiver Estelle are amazingly caring people. The home is kept clean, linens and clothing are always clean, and my Mom always loved the food. They made my Mom feel like family while she was there. They treated her professionally and expertly but very lovingly too. My Mom also enjoyed the companionship of the other residents as well. I would recommend Serenity to anyone!!! With much appreciation and gratitude !

for the last year of my mother's life we had her at Serenity. I wish we had moved her there…read moresooner. They were so nice and cared for my mom as if she were their own family. It is a small property in a nice, quite neighborhood with a well kept backyard that my mom enjoyed when the weather was right. I can't recommend Serenity high enough. We were blessed to have received their services even though it was for a short time.

We moved my mother Sally, into Citrus Place back in January of this year. The very first thing that…read moreI noticed when I walked through the front doors was, the absence of bad odors! And, I don't mean covered over with some other fragrance, I mean fresh! They keep this place spotless! My first contact was with Charlie. He handled the writing of the contract. Charlie was so calm handling our business. He was like talking to a good friend. Next, we met Michelle, their head nurse. She was like talking to a sister. Michelle did the initial assessment for my mother's level of care and she was spot on. Michelle was so genuinely caring. We met the director, Megan, she was like an Auntie. The caregivers like Rosie and Taye, absolute angels to my mother. Rosie in particular cared for my mother so well. She was the only person that my mother let bath her! The Med Tech Rita, VERY experienced and super friendly and caring and so many others treated us like just part of their big family, I really mean that! I knew, this was the place for my 94 year old mother to enjoy the final years of her life. Every employee that serves here has a heart for the residents. They behave like they want to be here. The receptionists at the front desk and the servers in the dinning area, everyone is a part of this close nit family of caregivers. If you are looking for a place where you can truly trust that your loved one will be cared for as you would in your home, Citrus Place has the caring people that will do just that! My name is Bruce and I am my mother's son.

Citrus Place is amazing. My mother-in-law has been there going on 3 years. From Kathy at the front…read moredesk to Caroline in charge of the Caregivers to Megan the Director to June the Activities Gal and EVERYONE who works there, these people genuinely care about the residents. Mom has dementia so she is in Assisted Living with enhanced care. We looked at other places and we (and mom) liked this one the best. The food is great too! Mom has even said on multiple occasions "You sure picked a nice place for me."

I was transferred to this facility on December 1st from the hospital for physical therapy for 3…read morefractures in my pelvic area. I was greeted by Estela Smith Yank aka "Star" who I consider the best CNA there! She gave me a very warm welcome and even though dinner had already been served, she managed to find me something to eat and drink. If they give out CNA of the year awards, she definitely deserves it! The physical therapy team here is the BEST!! My main physical therapists were James and Jaime who always encouraged me and answered all my questions. Each physical therapist there has assisted me one way or another and they are ALL great! They helped me find the confidence to work hard and be able to progress with my healing. I would also like to give a shout out to Mariavik, Edna, Arani, Ashley, Leslie, Letitia, Guadalupe, Raquel, Gary, Natalie and Marlon. All friendly and helpful caregivers. Thank you for a positive experience!

everything you are cramped into a 3 bed room. small room you…read morefeel like a sardine its dirty and the food is disgusting but the cna's are wonderful!!!!!!@

We found Amanda, owner of Sweet Senior Home Care through a friend of a friend (thank you Ian and…read moreRavae......). Amanda and her team have been taking care of my Dad, making it able for us to keep him in his home for over a year! Can't say enough good things about Amanda and her crew.....their outstanding professionalism, expertise, and superior care! Thank you Amanda for all you do for my family!

Amanda and her team were wonderful! I needed a sitter for my…read morehusband at night so that I could get some rest. Amanda was ready and on time, communicated easily, and provided personal care. She was kind and gentle. I highly recommend this business.

Dr Rutten is very kind and thorough. I feel she took her time to listen to any concerns. The front…read moredesk was very kind at check in and office is beautiful and clean.

While everyone in this office is very kind and friendly, I think it is rude to make someone wait…read morenearly 1 hour for the doctor without a heads up that it is busy. I would understand if I was a walk in, but my appointment was at 9:30 am. The email confirmation even said to arrive 15-20 minutes early. I almost wonder if urgent care would have been more efficient. In my opinion, it is ridiculous to wait this long when you've made an appointment, especially with 0 communication. At least let me know you are running behind or give me the option to come back at a different time. Often times patients are squeezing in these appointments in between their own work days, kid pick ups, etc. I think there needs to be more courtesy for patients. I'm just thankful I wasn't extremely ill having to wait this long! Thankfully the appointment with my doctor went great, but I'd love a bit more communication. During the visit, I heard an older woman asking how much longer, so the doctor left and went to talk to her and even tried to reschedule. This just proved that there needs to be more communication along the way.