Caring, and action oriented company with prompt and informative communication and fast responses to…read moreour questions and concerns. Peace of mind that our dad is receiving exceptional care is priceless.

Contract out PT and OT services with a shoddy company called Lifespan. Advantage knows about the…read moreproblems associated with this company, keeps saying they will get another contract with another company, but never do. If you call the office on the afternoon, you will not be able to get a hold of anyone or much less get a return call, because their meetings are more important than your issues. In contrast, their field RNs and LVNs are excellent. We had to hire an outside person to bathe my mother, as two of Advantages carestaff only showed up once, and never again. Would not consider ever using them in the future.

My mom had been living in a large assisted living facility in another county. She had been…read moredeclining cognitively since contracting Covid-19 in January 2021. She saw a neuropsychologist and after extensive testing was eventually diagnosed with major neurocognitive disorder (dementia) related to multiple factors. Her facility did not have a memory care unit and my wife and I had previously discussed moving her closer to us in Riverside County. I also wanted mom to live in a facility with a smaller number of residents and higher staff ratios than her large facility. My neighbor's late husband had resided at ICC some years ago and she was always pleased with his care in their memory care unit. After researching and doing some homework, we contacted Luz Rodriguez in ICC's marketing office. We met with Luz , discussed all our concerns and questions about whether ICC would be a good fit for my mom. Luz was wonderful and reassuring. From our initial meeting with her in late June, we assembled the required paperwork and necessary forms. A nurse from ICC went down to my mom's then-facility and assessed her as appropriate for their memory care unit. We moved my mom in on July 17th and met the caregiving staff and nurse assigned to her cottage. House manager Bernetta, LVN Daniel and assistant manager Paulina were all so welcoming and accommodating. Luz also was available to assist on a Saturday, and stayed even though we arrived much later than planned. Nurse Hazzel has also been diligent in communicating with mom's primary care physician about any medication changes and adjustments. Mom has been there about two months now and we couldn't be more pleased. She needs assistance with just about all her activities of daily living and staff are very responsive to her needs. Mom is kept clean and dressed appropriately. She is again getting her hair done regularly and even has polish on her nails! Our communication with staff whenever issues arise is first-rate. My wife and I visit unannounced regularly and are always welcomed and treated with respect. There have been some rough spots and anxious moments for my mom, but these have been handled promptly and professionally. Mom is still adjusting and getting used to this new place, routine and faces, but we remain confident that ICC will continue to meet her needs going forward.

No matter what time of the day you call this facility, they NEVER answer it's ridiculous.They need…read morebetter receptionist. that are actually gonna pick up the phone.

Ella Bella for her issues. I'm the son of the lady being referred to in Raquel's comments…read more DISREGARD all of Raquel's review . Ella Belle is absolutely the best. My mother was admitted there this last April. The home is spotless and rooms as well as the bathrooms are spotless. While there I noticed Shauna who is the caregiver gave my mother Helen extra special care and attention. As my mother was suffering from dementia/ alzheimers she required 24 hour care. Shauna engaged with my mother on a daily basis . She went above and beyond in assisting my mother and her needs. Shauna would regularly call to ask if it was ok to take my mom with her to various family gatherings. She took my mom shopping , took her to the park, the lake etc. Shauna's actions allowed my brother and I to sleep at night knowing mom was in good hands. She would text me photos of my mom weekly. Smiling laughing and enjoying life. My cousin Raquel Lewis left a nasty post on here due to family disputes which have nothing to do with this wonderful business. If you read her post disregard it as a case of sour grapes that had no bearing on this business I highly recommend this home for anyone who requires 24 hour care for their loved ones.

This review is from a prospective viewpoint. My parents were looking around the community for…read moresenior living. While they did not end up living here due to costs, I will say our experience was a positive one. Even though it is right beside the noisy freeway, you can't hear the noise inside. The place was very clean, very posh. They are 3 years old and it shows. Decor is modern and classy. Michael gave us a tour. He was excellent. He was very responsive beforehand. He has you parking at the one spot in front with your name on it. They had your name printed out on the table. The whole experience was a good one. At the end, Michael gave my parents a special cake in a box. He was fantastic!

The staff at Cottages of Hemet are clearly working hard to keep everyone happy, and that deserves a…read morespecial recognition. The fact is you can't please everyone all of the time, that is especially true in assisted living. However, from what I've personally seen, the staff at Cottages of Hemet do a very good job of pleasing most residents most of the time. That says a lot about the love, personal efforts, patience, and compassion the caregivers put into their work every single day.

The wise and expert advice provided by Sales Manager Brittney was spot on. Her help to facilitate…read morethe move-in details went above and beyond. In the end, we did not move there because it was too distant from family members. Our search continues.

Yes!! I will always recommend this company for excellent senior care and their staff as well.Great…read moreopportunities for all.

I would like to offer my assessment of Sunrise Senior Living here in Riverside. I speak with a good…read moreamount of experience since over the years Sunrise has provided care to, not one, not two, but three of my family members: father, mother and sister. The first was my father, who was admitted shortly after suffering a TIA. When Amy came out to the skilled nursing facility where he was recovering to interview him, he was understandably apprehensive but her professional presentation helped calm his fears. The registration and orientation process with Mary went smoothly and all our questions were addressed clearly. On his arrival at Sunrise, he was greeted at the door by three of the most compassionate caregivers you could imagine, and they patiently helped my father transition to his new accommodations. Throughout his stay, approximately one year till his passing, he was always afforded the attention he needed. I recall on one occasion when he needed a meeting with a couple of his old business associates, Sunrise reserved a private room for their use, complete with refreshments. It was a small gesture of respect but one that was appreciated. The scheduled physical activities sessions were great and my participation was encouraged. On the night my father suddenly took a turn for the worse and was taken to the hospital for the last time, the staff on duty helped me through the decision to call 911. In the case of my mother, she actually had two stays, once when she was recovering from a broken wrist after a fall at home and secondly when she was recovering from two shattered legs suffered due to negligence at, of all places, a skilled nursing facility here in Riverside, from which she never recovered. During her relatively short stay till her passing, Sunrise provided the upgraded level of care she required. In the case of my sister, she too was admitted to Sunrise, around the same time as my mother, for her own health issues which resulted in her passing 14 months after her mother. In fact, for a while, Sunrise accommodated both mother and sister in the same room at my request. The nurses on site always afforded my sister with an extra level of care, especially since she suffered from Multiple Sclerosis and other comorbidities. As with my parents, they were always available to me for consultations and recommendations. In addition, since my sister had frequent need of off-site medical appointments, the caregivers were always ready to aid in her preparation prior to her transport. Many of the same caregivers, nurses and staff who had worked with my father during his stay and were still there a few years later and so felt a certain special bond with my mother and sister as well. To this day I still maintain contact with some of them. The staff at Sunrise had always provided exemplary support for my family at critical times for which I am forever grateful. It's hard to imagine how I could have managed without them.

I am borrowing the words of my sister (Diane P) as I could never say my review any more eloquently…read morethan she did: ..........."Unfortunately my parents did not get to spend a lot of time at Sunny Rose Glen. But in the short time they were there and on the three visits prior to their moving, I knew this was the place for them.  Everyone was so friendly, kind and more than willing to help in any way.  By the time they moved in the staff was already calling them by their first names and making them feel welcome.  The facility is well kept, very clean and has great food. The homemade cookies at the front desk were always delicious. The smaller size of the facility made it much more inviting.  While my parents were in hospice care in Sunny Rose Glen, the staff was wonderful to my parents, my brother, and myself.  They helped so much and after my parents passed it was evident how much the staff cared.  Thank you Sunny Rose Glen for making my parents' last days more comfortable for them and our family. I highly recommend this facility to everyone."

went to visit my mom in memory care arrive. At 12:30 and I asked if she had eaten because I noticed…read moreeveryone was eating. I asked the med tech and was told her food would be coming shortly it took 45 minutes and her food was cold I took it back to the kitchen and asked them to reheat it please. This week my sister is there and again her food is cold. My mom's hygiene is very bad and her tie nails are horrendous

My mom was a resident at Hemet Hills before she passed away. She was in her room gasping for air…read moreand not one person did anything to help her. My sister had to request them to do something and they wouldn't. After my sister was adamant, my mom was finally transferred to the hospital where she ended up passing away within a couple of days. I do not recommend this facility because of that and because of the lack of care she received. Oh and she kept being found unresponsive because they were giving her insulin when she was barely eating. We asked them to stop giving her insulin but they never stopped. Her death could have been prevented from happening so soon had they taken better care of her.

The CNA staff there have to be the absolute worst people to be hired in the healthcare system. They…read moregossip all shift, bag on the students even though the students do their jobs better than hired CNAs. The quality of care is horrific, bitter and young CNAs that peaked in highschool ignoring residents and loudly gossiping in hallways. I feel sorry for them, and even worse for the residents stuck there.

My husband received the best care. When he first arrived to the facility he could not walk or…read morestand. 6 weeks later on discharge day he walked to the car Thank you PT therapist. I want to thank Marlene who made the transfer stress free. Marlene has the biggest heart and a true Gem. The Nurses and CNA are amazing and truely care. Your search is over. This place is all you need. Give them a call.

My care there was excellent. The staff were exceptionally friendly and helpful to me. The physical…read moretherapy guys (and lady) are superb and so positive which helped me with my healing process mentally as well as physically. I'll be back to see you guys but not as a patient gonna bring you some good food from my daughter's food truck " DYNAMITE DISHES " ... Ms Kim Walker