The staff at Cottages of Hemet are clearly working hard to keep everyone happy, and that deserves a special recognition. The fact is you can't please everyone all of the time, that is especially true in assisted living. However, from what I've personally seen, the staff at Cottages of Hemet do a very good job of pleasing most residents most of the time. That says a lot about the love, personal efforts, patience, and compassion the caregivers put into their work every single day. read more

The wise and expert advice provided by Sales Manager Brittney was spot on. Her help to facilitate the move-in details went above and beyond. In the end, we did not move there because it was too distant from family members. Our search continues. read more

The cottages at Hemet are visually appealing. The outside of the facility has lots of greenery and is clean. We were able to tour the facility and was able to see the memory care cottages. They were comfortable and homey. The activities director actually helped us and was super wonderful, despite not having the exact answers we were looking for. I do want to say however, when Brittany was able to give us a call back, I let her know right away that price was a concern and if there was any possibility of the facility working with our budget. Regardless of what a person is able to pay, they deserve to be treated with respect. She was snarky when answering my questions and didn't return any communication about verification on this. These are things families take into consideration when looking for a good home for their loved one. If a prospective family is treated like this, who really knows how the residents are treated. read more

I would give 0 stars if I could. This place is a hell hole for one. They don't have enough food for the residents, so people have to share food!!! Then staff tell them that there isn't enough money to buy more food !! The second one is that they are under staffed they only have one caregiver for all six cottages for the whole night. They give the residents safety pendants, but they don't work, and when they do work, staff ignore them. My grandma was using her pendant, and no one came. i came down there and found a nurse playing on her phone as another woman was screaming in pain. The nurse just sat there and didn't even check on her!!!! Now there are some staff that do their absolute best they can, and I thank them, but half of these nurse's do not care about the residents. Also, the med techs dont even know what each resident takes, and when a resident asks what the medicine is, they just tell them to take it. The residents are not being taken care of. it's really sad to see. It smells awful in the cottages too they also mix in memory care people with people who are there for assisted, living. So there are residents that dont know where they are just running free. I came to visit my grandma and found a resident who has alzheimer's and dementia. Sitting in his wheelchair in the middle of the parking lot!! Having no idea where he was. This place is a walking safety hazard, and people are going to get hurt or die from their incompetence. Basic human needs are not being met.This place needs to be shut down. read more

My sister has experience a rapid memory loss and is no longer able to take care of her own affairs or to remember to take her diabetes meds. After living with me for 5 months it became clear that although her long-term memory is returning in fragments, her short term memory loss and her almost daily rages at me became too much. I am VERY happy with Pacifica Senior Living Hemet. The staff are dedicated and sensitive to the difficulties people face when being forced to move into an assisted living situation. There are many activities available and the staff has shown real attention to her individual needs and have made the move less traumatic. They are responsive to each resident's needs. The "campus" is lovely and the cottage-system fosters community and friendships. They even allow pets! read more

From the moment I walked through the door, I instantly felt warm and welcomed. I knew it was gonna be the right place for my uncle and when things took a turn for the worst before I was able to get him in, they were there to help us through it, and-worked with us to allow him to get in sooner than we anticipated. The whole process was fast and easy, and the office staff was very supportive. The cottages are beautiful the rooms have hardwood floor, beautiful windows with beautiful views. There has been care around the clock for my uncle as well as maintenance always prompt & happy to help! We love that there is a doggy park and a flower garden and plenty of fun activities planned for us! Looking forward to starting up some great memories here with my uncle! I feel so hopeful that he is on his way to recovery ‍ This is an assisted living and I'm so grateful for all these beautiful people to walk through this with us:) read more

Cottages at Hemet - My Uncle Bob , he's single - Assisted Living Facilities Near Me - Hemet, California

I'm new to the world of assisted living. My 91 year old father has come to live at Pacifica Senior living as of December 9th, 2018. The facility is within walking distance to my home. I am able to see my dad EVERY day and many NIGHTS till around 10 with him. It was a rough start. The heater in his room quit (no space heaters, electric blankets, or heat pads allowed) I used a space heater for 2 nights. They got a new on and installed it the next day. EXCELLENT This is a cottage style facility making staffing much more difficult. Communication with walkie-talkie and pagers. (No laws governing staffing requirements) letting the facility's decide the safety standards staffing levels. Pacific has been remodeled and upgraded to look very nice. $$$$$$ Solar is being installed. All good for keeping the place filled for max income, lower cost to provide services equals more profits. Residents got Dish TV with the room rental. The TV box quit working it took a day to get it working with a new box, the hard reboot didn't fix the first box after a few hours. EXCELLENT read more

Cottages at Hemet - Rating contest for $ is Dishonest. WRONG on all levels. - Assisted Living Facilities Near Me - Hemet, California

A Place for Mom website directed us to Pacifica Senior Living in Hemet while searching online recently for top quality senior living homes. After reading Pacifica's reviews, we decided to schedule a visit to the facility. Annette Harris, Concierge, greeted us with her charisma and friendly welcoming smile. After giving us fresh-baked cookies, she walked us around the well-groomed park-like community and showed us a very nice and spacious 1 bedroom unit in the Cedar building. My dad was impressed and decided to put a deposit right then. He liked the location of his room being right next to the dining room, and the back door to the yard is nearby to take his dog out. The friendly staff and exceptional resident services also made an impression. Executive Director, Marc Pacia's professionalism was well-noted in that he was prompt in responding to questions and quick to address and resolve any concerns. He diligently returned our calls and was very sensitive and intuitive in responding to my father's move-in and caregiving needs. His exceptional customer service and accommodating staff have made my father's move-in a pleasurable experience. Marc made every effort to ensure that my father was comfortable and at ease in his new place. He was attentive to my father's social nature and introduced him to several others to make him feel more comfortable. Marc and his outstanding staff are a leading standard of customer service that should be acclaimed in the senior living communities! We are very grateful for the first-class professional services demonstrated by the Pacifica staff and Executive Director, Marc Pacia. Thank you! read more

the level of quality, hands on care has been extraordinary for my Mom at Pacifica Hemet. the staff is attentive and gives our questions and concerns immediate attention. the facility is modern and welcoming and Annette at the front office is the greatest. read more

Upon being promoted to Executive Director at the Hemet location, Marc Pacia and his administration is a blessing. This facility was questionable at best. Marc has surrounded himself with a very professional staff. The maintenance crew have their hands full, but are doing an outstanding job getting this facility in tip top shape. The grounds are well maintained and seeing flower beds is pleasing. With my parents both in their late 80's and in need of assistance from time to time, the med techs and the caregivers have made a big improvement. They've put care back in caregiving. Marc and his staff are more involved with residents and know each resident's name and in some cases know the family's names too. The staff arrange outings and have many activities scheduled throughout the week. Granted this facility isn't at the top yet but with Marc at the helm and an outstanding staff, they'll set the bar at levels no one has seen. If your looking for an assistant living residence for you or your parents get in now. read more

My mother has been a resident for a few months now, and I am somewhat disappointed with the level of care. They are very short-staffed, and also have a very high employee turnover rate which makes me question if my mother and other residents are being taken care of properly. I feel that I was deceived when I first went on the tour of the facility, seeing plenty of care staff in the cottages, and various activities. But now months later I see the complete opposite. I have also complained to the management of a care giver has been routinely rude and unprofessional to my self and my family members which is sad since we have never given any problems to her or any of the staff, but just asked basic questions. In the end it is very disappointing all the things I see now that my mother is a resident. I would strongly suggest to any families if you are planning to leave your loved one in their care, that you visit the facility numerous times to actually see the level of care provided for your loved ones. read more

I am considering renting a room for my 101 year old dad. I toured the facility and it showed well. They have two small cottages that have been updated. They do not allow telephones in the memory care rooms, and they have a community shower. The rooms, eating area and patio are clean. They appear to have a lot of activities, which is important to me. Their prices are competitive with other memory care facilities I've visited. However, I'm just a little concerned over the ratio of tenants to caregivers. read more

My mother has been at Pacifica for several years now. The staff is very friendly and attentive to her needs. I feel she is safe and well taken care of. read more

I did have a negative experience with them yet Jenneta and I spoke again. She and I worked it out. Thank you Jennetta for listening and I appreciate you read more

My father Andrew has lived at this facility for over five years now. The quality of care that he has received at the memory care cottage FIR building has been exemplary. The staff there are very attentive and consistent in providing all the assistance that he needs. Amanda, the memory care director, is always available to answer all my questions and concerns. The medical staff is always there to provide accurate and consistent delivery of all his medications. I know my father is in good hands and it has relieved a lot of my stress of worrying about him while he is there. read more

My 91 year old Mother has been there 5 months. I have never met such a nice staff, if you visit Pacifica be sure to talk to the staff. We looked at other places and Pacifica was by far the nicest. Would give them 10 stars if I could. read more

Beautiful community! Newly renovated. Kind, caring and knowledgeable staff. This community provides morning exercise, wellness and fun activities all throughout the day. read more