I'd like to say thank you to all the staff from front desk reception night reception to rn's an med's lady that worked c section an those who cared for my dad Marcelo Gonzalez "Cosmo's dad". Thank you for all that you did for my dad. Rn Angie thank you for being you, you always kept me informed any questions or concerns you were there to answer them. The meds lady "sorry I forgot your name" thank you for always making sure my dad took his meds. Night receptionist Rosa thank you for always always being to polite much respect to you a weekend receptions thank you as well for being so polite to us, an playing along with patient return "policy". Rancho Bellagio staff thank you from the bottom of my heart for all you have done for my dad. read more

UPDATE: 8/17/25 after 3 pm-the EMT was also rude to him!! People need GOD in their hearts, there was no reason to talk to him the way she did, he is obviously sick & feeling alone & scared! So sorry he bothered you with questions. The other EMT was more understanding & professional Another one that breaks my heart to have to review the negative experience that our loved one has here. It appears that all almost post acute/hospice services including physical therapy services lack quality care. My daughter chose this facility, primarily because it's the closest location accessible to her, and literally walking distance to the hospital, which he would be transported to since he's paralyzed. That said, I'm just very disappointed. The recent negative reviews are accurate. The response time when he presses a button or we press a button while we're there visiting him at times is very unacceptable period. I get that they're understaffed, but for all of the money that the VA is paying for him to be there, you would think they would at least hire a few more people, and he's not the only veteran. there are a lot of veterans that are there, and they're not well taken care of. And I'm saying this based on his experience and what we've witnessed - all family members, friends and his former coworkers from the base-March Air Force. The other issue that is disturbing, is that some of the younger staff, particularly the younger males & the trainees (don't exactly know what their titles are), I've caught laughing right in front of him, making fun of him to his face, most of them smell like weed, and complaining! Complaining about him right in his face. He's not quite dead yet, and he's still coherent and understands what's going on. It's just very disrespectful and quite cruel! They also make fun of him because he's freezing, and he has two or three blankets, and constantly asking for thicker socks, and for the temperature to be warmer, and at times he's confused because of dementia, but he still coherent at times, (which is a majority of the time), he just has his moments. Now I want to give 5 stars to the head nurse, which I forgot her name,, 2-3 female nurses that are working on the C rooms section , I can't remember their names, but they are always empathetic to him including the one young gentlemen, with blonde hair & accent, he always remembers us. And last, but not at least, the 2 receptionists at the sign-in desk-entrance, if I forgotten anybody for praise. I apologize and can update this review later, because I do believe in giving credit where it's due. But for all the staff that laughed at him, complained about him and treated our loved one poorly and disrespectful. Shame on you!! The day is going to come when it's going to be your loved one, perhaps a spouse going through the same exact situation as they get old. Maybe you'll remember how badly you treated these folks-karma is a bi%#! read more

I came in with burnt feet. The wound team that's there in the facility. Did a phenomenal job other staff like Jimmy at the front desk are all boo-boo if it's not their way it's the highway but I love the wind. That's there Jacob Starla Daisy, Roxanne, social services sucks very unprofessional and the CNA's they are awesome all of them. The quality of care is good except when you push the red button on the remote for service, they don't come for about an hour or so if you're in need of some care real fast, that's not the place to go. The nurses awesome all of them but all in all I rated about a two cause when you're insurance ends, they're at your door buggy you to hurry and find a place to go. Oh no, it's OK. read more

My Dad was here after his surgery. It is so understaffed, it's disgusting. They parked my Dad in a wheelchair in the hall while they were cleaning the room and just left him there. Luckily I was going to visit him and found him unresponsive with a barely detectable pulse! God forbid I was any later, he would have died. As it was there were 2 other deaths in one week! So clad we got him out of there. Plus, he had several falls because he wasn't being monitored. I wouldn't put a rock in their care! read more

Recently we had to move our Dad into Rancho Bellagio. From the moment we went in we have had a great experience dealing with the team. Aileen - Receptionist so kind and caring showed us the facility and answered all our questions and concerns. Naomi the night CNA takes care of our dad like her own. Reina night LVN, and Melanie night time nurse. So gentle in there approach with our dad. Anna and Daniela in therapy working with him to make sure that he succeeds in his therapy. And Laura the activity director makes sure that he is kept busy. Every time we have visited our dad he is always clean and they inform us throughout the day and night of any changes that may have taken place in our absence. The entire team @ Rancho Bellagio is so caring and always ready to help the family and the patients that are staying. Behind the success of Rancho Bellagio is there caring team who are always ready to help!! read more

I stood here during my recovery from full right knee replacement surgery. The nurses, PT/OT plus the office staff really went out of their way to listen to what my goals was towards my recovery. I was impressed they had an Activity Room for the residents to spend their time by enjoying games, painting, movie night while receiving medical care. I would recommend this place to anyone who needs to have a place for recovery from any surgery. read more

This place promised much more than it delivered. first place I had my mom where case manager is not a license nurse with no experience, her position is based on their family relationship rather than their qualifications. Her office door was always closed, very poor communication skills, not open to listen to family members concerns, very "derisive" or "scornful." Nepotism can affect patients as well. I do not recommend this place. read more

When I arrived at Rancho Bellagio I was not in good shape. I had been in a car accident, had had many injuries and surgeries to fix various injuries. As you can imagine I had wounds that needed care during the healing process. I was impressed from the start by how caring and efficient they were. There was never a time that the entire team didn't go above and beyond every day with my wound care. I was very impressed. Miguel, Roxie and Daisy are huge assets to the facility. Each of them is very competent, thorough in their care and the entire reason that my wounds have healed as well as they have. I am incredibly grateful for each of them and will never forget them and what great care I was given by them. Thank you from the bottom of my heart. read more

Update on my previous 5 star review, my 4th day visiting this facility, my rating stays at 5 stars, I am very pleased with the staff, very attentive, very polite and there to help. Spacious rooms, clean, with large bathroom attached, plenty of outdoor space to take the patient for fresh air and enjoy warm California sun. The wifi is so good, doing work with my laptop was as fast as my home's wifi. Two patients share one room with plenty of space and privacy for both, the rooms are hotel quality (if not better) when it comes to cleanliness, paint colors and supplies. read more

Rancho Bellagio Post Acute - The bathroom - Skilled Nursing Near Me - Moreno Valley, California

My husband is nearing the end of his 3 months stay at Rancho Bellagio. It is very hard to depend on others to care for a loved one. Having kind, loving, dedicated people is essential! While I only have positive things to say about his stay there. It's the people who work there that make the difference. His CPAs and nurses are wonderful. Chana makes sure to call and update me every shift. She greets me with a smile every time I visit. Lilly and Jacob are great too. The therapists who provided both physical and occasional therapy for my husband continually encourage and support him to improve his health. As it's time to move on, his social worker, Alejandro is working hard to find the perfect next step placement. I never once had a negative conversation or interaction with any member of the staff. The facility is very clean and well maintained. The activities available look fun and inviting. The meals are varied, look appetizing, smell and taste delicious. If my husband ever requires a skilled nursing facility in the future we would definitely return to Rancho Bellagio. read more

I can say from experience that rancho Bellagio is one of the best skilled nursing facilities in the inland empire from great staff, to amazing food for your loved one. Rancho Bellagio will have your loved ones well taken care of, the staff here treats the patient as if they were family. From personal experience I can say that the building is beautiful, and the inside is very upstanding from clean halls to a big gym where there are lots of clinicians ready and willing to get your loved one better!!! I would definitely recommend this SNF if you are looking to receive a smooth and great rehabilitation experience. read more

I wanted to take this opportunity to say that I am pleased to be employed here as the Social Services Director at: Rancho Bellagio Post Acute. I been here at Rancho Bellagio Post Acute, going on 3 years. I feel happy to say that my work ethics here do get acknowledged, which makes me feel good and makes me want to do better and want to go that extra mile for our residents here at: RBPA . I feel we as employees all strive to give our residents the best care and believe that we do give great care to our residents. I would definitely recommend our facility if you should need any great nursing care and/or great therapies ie: PT, OT and ST. Our Activities Dept. here at RBPA provides Activities that our geared towards our residents and are festive and entertaining. Also last, but not least wanted to mentioned that the cleanliness of our facility is outstanding. read more

Cannot say enough good things about the leadership staff here. Everyone is so accommodating and nice. The case worker Adrion goes above and beyond for her patients trying to ensure their needs are met. She works tirelessly and is always so caring and kind. Her assistant Aaliyah, and Tina, help schedule any transportation and stay on top of all appointments my father has to go to. They work hard to coordinate with the transportation company. Alejandro and the business manager are so helpful. And Helen, Maria, Ana and Yuri are great with taking care of my dad. read more

Horrible place, first red flag was seeing the teenager weekend receptions that they have. who wears tank tops or crop tops and jeans for a receptionist job? those long unprofessional nails, she was in her cell phone the whole time. Nursing care is horrible my father in law had dirty diapers all the time, call light was on for hours. We asked for the DON or DSD and they never came to talk to us. If you really love your family members don't bring them here. read more

Horrible place my grandfather was placed there October 28 and the staff was rude they didn't know what they were doing. Weren't being attentive at all super ignorant. We found my grandfather on the FLOOR when we went to visit nurses didn't even notice he was on the floor. We removed him immediately due to him having had previous brain injuries and serious skull fractures. We didn't know how hard or bad the fall was until we took him to the hospital. We were given the news that my grandfather was extremely dehydrated and had serious head injury due to the fall. Please don't leave your loved ones here they neglect and abuse their patients. If I could rate this place zero stars I would. read more

I have been somewhat impressed by the care given to my father since he was moved here Nov. 5 2022. I was a bit dismayed, however, after dodging Covid for more than 2 years that he managed to pick it up here and passed it on to my sister and me. While I do like the care, feeding, rehab he is getting (he broke his femur Oct 28) I am disappointed that no one there can seem to pick up a phone most times. If I want any info I have to show up or make multiple calls in order to get to talk to anyone. read more

Don't expect to get phone calls returned if you are a family member. Don't be surprised if your loved one does not get all his/her therapies daily. Yes they practice excellent COVID safety and thus your loved one will be safe. The facilities are new and nice. But the over all care...hit and miss each week. Ii will be filing a report with the state simply because as a $930+ 24 hour care facility, the overall care and therapy should have been much better. read more

I have been working here for the past 8 months now and I have really grown to love it. Not like many facilities, this facility has amazing staff and a very clean environment. With many complications due to the pandemic, they work hard to make sure we are staffed for the care of the patients and work load for the nurses. My supervisor Hannah and Daniel are very loving and caring people. I can definitely see myself growing here for the future. read more

My name Is Cheryl McCune. I am absolutely satisfied with the care and concern that the staff there gives to the parents. Alex and his team are positive, professional, compassionate, and I would recommend this Facility to anyone looking for a place that treats your loved ones like family. THEY ARE " THE BOMB .COM!!! read more

If I could give 0 stars I would. Worst place ever. Let's just say I had to tell them to give me my phone so I could call 911.. to remove me so I could be treated for serious back up with opioid given without a stool loosened meds. Bloated and severely unable to breathe. Told by nurse "what can they do that we arent doing for you".. told her you are killing me..thats what! Don't allow them to take your insurance $$$ and they do the least to care for you. The first day there actually the first 15 mins a young so called nurse comes in with injection..asked what is that for and what is it.. she turned around and left.. asked the next nurse what was the injection for..she didn't know of any injection my chart. read more

Been to this place 2x here and the staff has been tremendous. Got a staph infection and been here a month rehabbing an ulcer on my foot. The staff here has been tremendous in helping me get better. Administration is very helpful and the dietitian is very attentive and listens to your needs. The physical therapy is one of the best; solid group of people who really have the best intentions for you. read more

This facility is WORLD CLASS! My special thanks to Alex/Case Manager and staff, Laura/Activity Director and staff, Dorian/Dietician and staff, Amanda/Nursing and staff, Dinah/Rehabilitation and staff, and the entire P/T staff - including Patti, Joe, Henry, Cheryl, and all the others. It is a fabulous building, but it can only be as good as the work and dedication of the people who work there daily. This is the place for your loved one in need, as it is for mine. He will be discharged very soon, and this facility and it's people have done a great job. I am in your debt. read more

There's lots of things to complain about when you're in a facility like this but the one that I have to say that has been outstanding is the wound care I've received which has allowed me to return to society. Roxanne and all the other people including the team that comes over from Loma Linda have done nothing but try to help me and have succeeded in making huge strides. There was a time where I didn't think I would ever turn the corner and now I have and I'm getting ready to leave and get back on my own. I can't think the staff enough for all the Care that they showed. If your problem is wound care this is a great place read more

I would not recommend this facility to anyone. They had a doctor who fraudulently lied about my condition there, in order to secure money from Medicare. read more

They abuse their elderly tenants they are verbally abusive physically abusive, they gave my mom the wrong medication too much medication it was a 2 bed room and the lady in the room with my mom was mocked and made fun of by the staff that acted like it was a party every day while the buzzer constantly sounding off because someone in a room needed help the staff was too busy laughing and joking to care about their job, my mom got several bed sores because no one would come in to change her so she sat in her urine and feces for 4 hrs at a time, their was a lady that's 102yrs old they made her sit in a wheelchair for 5hrs at a time and she moaned and groaned and cried she wanted to lay down they mocked her and told her she was staying there, horrible place horrible people working there, I don't recommend this place to anyone. read more

Good care and great company I would definitely recommend them. They work very well with patients and residents.

My dad was admitted here couple of years ago. Months prior, his own PCP could not figure out what was wrong with him. Admission coordinator Mayra helped placed my dad here for rehab, to get him stronger. My dad was not an easy patient and was having difficult time coping. But Rancho staff did not stop encouraging him and educating him of the changes he was facing about his health. The nurses and doctors adjusted his medication and found the right regimen including his diet. That time COVID was on the rise and so visitors were limited and families could only do window visits. But the nursing staff and activity staff, took time to make sure he was not feeling lonely. They played music for him and danced and sang with him in the hallway, in his room, which my dad enjoyed. There's many caring people in this facility and that is why I was not hesitant to bring my mom here after her hip surgery. With the help of all the staff, both became stronger and stable to return home! read more

Horrible, horrible, horrible. My mom was there for about a month. Absolutely no communication between anyone. No one knows what's going on. My mom had a bedsore when she was admitted. It was almost gone. In two weeks, it had tripled in size. It was bright red and oozing. They claim it was not infected and were checking it daily. But it had the same bandage on multiple visits. They were lying or falsifying their records. Asked for updates multiple times, no one would call us. Had to complain to the director. He passed us off to an assistant. Nothing changed. We finally got her discharged due to a covid scare. The nurses were rude to my mom and did not care about her well-being. She has two specialty medications. We took them a 30 day supply on the 9th of the month of each one. She was discharged 26 days later and there were 21 pills left. She's supposed to take 1 per day. So they were not giving her the medicine either. read more

Rancho Bellagio Post Acute - They say this was not infected. Sore on her ankle. - Skilled Nursing Near Me - Moreno Valley, California

My mom has been in the facility. The facility's team, including the food service team, has done such an outstanding job. To mention a few, Dorian, the Director of food services, has a significant positive attitude, preparing nutritious and delicious meals, Dianna's team, the PT & OT Team, have helped my mom to make sure she is getting more robust and CNA team also has supported me all the way to understand the process and caring outcome. I recommend the facility. read more

I'm so impressed with the case managers in this facility (Sugeyl). She collaborates and links patients with appropriate resources. This particular patient received perfect services while staying here. I highly recommend Rancho Bellagio. read more

They took very good care of my father-in-law. All the staff is so friendly and always kept me up to date on his care. We were not able to visit in person due to covid but you can visit through their bedroom window and talk on the phone or FaceTime. The bedroom are spotless clean with nice furniture and TVs. They send out texts 1-2x week keeping you updated with important news. My father-in-law just got discharged Saturday, I am so thankful for the time he was here because I knew he was taken care of better than anywhere else.( He's been at two other places before) This was the best place. read more

Horrible horrible place, DO NOT take your loved ones to this place. They neglect patients and are horrible in communicating with family. My mother was there and called me the first night in tears asking me to get her out of there because of the way she was treated. Was left with her legs hanging off the bed with no one to help. Her roommate and her kelp calling for help and no one would come. Physical therapy was never there to even do an assessment but claim they did. I'm 100% sure false documentation was made by them. After several other incidents I did my best to get her out of that horrible place. Best decision I made. read more

Last Sat. Dec 18, was my first visit. Very impresive facility, very clean ,organized . They maintain distance and safety precautions at all. The only inconvenience is when you tries to book a app. For visits. Very dificult who ever attend that phone line never answer, it's a answer service. Take me days to just book a app. To visit a patient. Needs to improve read more

The staff whether it was the kitchen staff, physical/occupational therapists, nurses, or the activities staff all did their job with great success. Everyone in that facility was immensely patient and polite, which is a quality that is very needed in a skilled nursing facility. The facility itself, I was very pleased, to say the least. The facility was clean like no spec of dust would be seen as you walk up and down the facility, the patients' rooms are very spacious and clean the two patient rooms retained that spaciousness so patients are still granted privacy. The bathrooms overall are very clean, they have essentials at your disposal like spare toilet paper as well as an automatic air freshener. The facility has a lot of outdoor patios which are pretty accompanying beautiful plants and one of my favorite parts of this facility it could make me forget that I am in a nursing facility. My grandparents also stayed in this facility and they had amazing experiences, the staff were very uplifting and had a positive impact on them. One time, one of the nursing staff with dancing with my grandpa and was just really telling on how much love, kindness, and care the staff has for their patients. read more

highly recommended. top notch nurses and staff. really helped me get better. sad when you have to leave but you know you are in good shape.

The staff here are kind, easy to speak to and very compassionate to the visitors there to visit their loved one. The Activities Department is the first contact with the visitors. In addition to their everyday duties The Activities Director, Laura Moreno & staff member Jallyn Delatorre are simply amazing in protecting patient, visitor and staff safe and keeping within Covid guidelines. The Department makes pre-visitation appointments, informs the visitors that they must bring a Covid test with them to be checked before entering the facility as well as going over the precautions that must be taken pre-visitation. Many of us are not familiar with Rapid Tests. Both Laura & Jallyn go the extra mile to answer questions and help in any possible way they can. They do it with sincerity and a smile. When visiting a loved one a smile and kindness from staff goes a long way. Thank you Rancho Bellagio Post Acute! A special thank you to Laura Moreno & Jallyn Delatorr read more

I was at this facility for about 2 months it is a very wonderful place starting from the nurses and all the personnel especially the rehab center there's a young girl named Patty she's very wonderful she works with you starting from your heart she makes you feel confidence an important all her staff are very wonderful there was a Hispanic young girl she's very beautiful from the inside and out she helped me with my shoulder she's very professional but she has some hands like an angel makes you feel better I thank God for all this people in this facility especially for Patty and her team read more

both of my parents stayed at this facility - they both had great care from everyone. The facility is spacious to move around, the rooms are nice and clean, great outdoor to spend time with your love ones, i visited my parents during covid, since they do not allow visitors inside the facility at the time, they gave us opportunity to see our parents outdoor and had quality time. I highly recommend this place. read more

I have never seen more incompetence in any medical facility. I have problems with my meds at least once a week. When you press the emergency button in your room, it takes more than an hour to come, if they come at all. If your looking for a safe, reliable facility for you or a loved one, I would suggest somewhere other than Rancho Bellagio. They lie to the residents, including myself. Very unprofessional. read more

My first impression was the place is clean. When the transport company took my Mom here on 2/13, they plopped her in bed, not adjusting to get her comfortable or pain-free, and waited for a release signature. They ignored her existence. I got her comfortable. Several hours passed before anyone checked on her. Her foley bag was full. Loma Linda Murrieta had not changed her wound dressing since her surgery on 2/9. I had to point out it was oozing constantly. She was supposed to be ambulatory the day after surgery but the hospital didn't comply. Rancho Bellagio saw her catheter encouraging her to keep it in (for their convenience). She was to get physical therapy daily. That didn't happen. She was only out of bed twice in 1 week. On 2/25 she was finally given anticoagulants for her DVT. For the 1st 48 hours after taking anticoagulants, you are supposed to be on bed rest. She was encouraged to get up walk and get herself to the restroom. On the third day, She was then told she was back on bed rest for 48 hours. Yet another setback. What was to be a 2 to 3-week recovery has turned into a month. The communication between shifts and departments is horrible. She damaged her hip yet each staff member would come and ask her why she was there and would often hit her foot or handle her roughly making her injury pain worse. One night shift a CNA told her that she was putting an adult diaper on her and to use it and she would clean her up afterward. Rather than helping her to the restroom. My mom is in her early eighties and was 100% living on her own before this fall. She is mentally sharp. Yet she is treated as if she has memory issues and miss remembers her being mistreated. She waited 90 minutes to be brought to the restroom and then reprimanded for having an accident because she couldn't wait any longer. Her generation has pride dignity and respect yet none of that is given freely in this facility. She waited a week before she was given a bed bath or shower. She got sores under her dentures Making it difficult for her to eat because they wouldn't help her with personal hygiene care. We had to get her changed to a soft diet. The food is horrible according to all of the patients we talked with. I just sold my house and we were moving the night she got injured. Otherwise, I would be taking care of her myself. It is heart-wrenching to watch your parent Diminish before your eyes and not have any control over it because of the bureaucracy with medical care and medical insurance coverage. Once we complained, care improved sporadically. Staff told me that if she wanted to leave she was free to leave but she wasn't a prisoner there knowing full well we didn't have a home or a place to take her to recover safely. Now that insurance has changed due to our out-of-state move. She was essentially told she is taking up space and wouldn't get any therapies because they weren't going to get paid and they needed to discharge her. Where jhj ii 00 the respect and empathy? She is still stuck there as of 3/3. Praying she is released to safely travel after her follow-up with her surgeon. Screen EVERY facility. Don't just accept what the insurance refers patients. Insist on quality care. Reports have been made to APS and the ombudsman on 2/24, which have been ignored. These places she should help speed up recovery, NOT speed up the dying process. read more