Buena Vista Assisted Living is "Home" to my mom. She…read moresuffers from dementia and we truly found her forever home here! The staff are very caring and oh, so patient. They work hard to make life full and meaningful for the residents, and they are amazing at meeting the individual needs of their residents. I am so thankful for this team of people who care for my mom.

What a beautiful Assisted Living Center! It looks like a charming bed and breakfast, or a resort…read moreway out in the middle of no where. My aunt is now staying here after spending a few months at a terrible center. She really likes it here. The staff is friendly, food is good, and all the beautiful nature is breathtaking. We feel relieved knowing she is in the best quality of care. The "duck" pond at the entrance is adorable as well as the huge patio out back. Parking is easy for guests, and this is all around a great place.

I have been a patient here for about 2 months and I have received great care. And total respect for…read moreall the employees especially my nurse Tawny. She has gone above and beyond her job for me at times and takes the time to really listen and make sure my needs are met. Thank you hemet hills for the awesome care

My mom was a resident at Hemet Hills before she passed away. She was in her room gasping for air…read moreand not one person did anything to help her. My sister had to request them to do something and they wouldn't. After my sister was adamant, my mom was finally transferred to the hospital where she ended up passing away within a couple of days. I do not recommend this facility because of that and because of the lack of care she received. Oh and she kept being found unresponsive because they were giving her insulin when she was barely eating. We asked them to stop giving her insulin but they never stopped. Her death could have been prevented from happening so soon had they taken better care of her.

I was sent here after breaking my hip and receiving a full hip replacement. When I arrived I was…read morebarely able to use the bathroom after a week of hospital care that had some complications. It was obvious on day one that I was going to get the care required to rehabilitate my hip and learn how to handle at home recovery. The crew was amazing and attentive, from top to bottom, in every department I had to work with, there was always a smile. I highly recommend this facility for anyone looking to rehabilitate from a difficult injury. I am glad I was able to receive the level of care that I needed, and will always be grateful to the crew that helped me get back on my feet again.

I am a firm believer that the way an organization treats its employees says a lot about its overall…read moreculture and values. Unfortunately, during my brief time working at this facility, I observed several concerns that left me questioning its workplace environment and standards of care. One of my biggest concerns was staff retention. Many employees I encountered had only been working there for a few months to a year. From a clinical perspective, frequent staff turnover can negatively affect continuity of care, communication, and patient safety. I also observed multiple instances in which patients did not have essential medications available when needed. This raised serious concerns for me about medication ordering processes, inventory management, and whether adequate systems were in place to prevent these situations. Additionally, I became concerned about what I perceived to be inconsistencies in how disciplinary policies were applied. In my experience, employees of color appeared to face harsher consequences, sometimes without what I felt was a fair opportunity to explain their side of the situation. I found this particularly troubling when there had been no prior disciplinary history that I was aware of. As a person of color who believes I experienced discrimination during my employment, I left feeling deeply disappointed in the organization's approach to employee treatment and accountability. Based on my personal experience and the concerns I observed, I would be hesitant to work here again, recommend this facility to others, or feel comfortable entrusting the care of my loved ones to this organization. I hope management takes these concerns seriously and makes meaningful improvements to both its workplace culture and the systems that support safe, consistent patient care.

WellQuest of Murrieta, is simply the best place your loved one can be cared for…read more Our journey with dementia was sudden and scary during the start of lockdown mandates for COVID. Initially we placed Mom in her own apartment at a large fancy memory care facility that promised all the bells and whistles. I received many calls and texts from Mom that she wasn't receiving the attention or care she deserved and that we paid for. Moms condition worsened and I knew I had to mover her immediately. Thank God I found WellQuest. The home is clean and inviting. There are wonderful home cooked meals, fun activities, and a caring staff that is happy to see you whenever you stop by. If you have a loved one that needs care; do yourself a favor and call WellQuest of Murrieta.

The staff is always willing to help when you need it. They have amazing caregivers around the clock…read morewith experience in any situation. That cooks are great when they make them food and it's expanding. It's a beautiful place.

jade and lucia are the worst employees, One Star I would not…read morerecommend this facility to anyone looking for quality care for their loved one. From the beginning, communication was poor and promises made during the tour were not kept once my parent moved in. Staff seemed overwhelmed and untrained, with high turnover making it hard to build any consistent relationships. Medications were mishandled on multiple occasions, and basic hygiene needs were often neglected. The facility itself looked fine at first glance, but once you're inside regularly, you notice a lack of cleanliness and attention to detail. My concerns were repeatedly brushed off by management, who seemed more focused on appearances than actual care. We ended up moving our family member out after a few months--it was a stressful and disappointing experience

Horrible place came to see my mom and this hispanic lady with brown hair that had students bossing…read morearound was so rude. It was morning shift. She kept telling the students "can someone pour water for me" in a rude matter, when she could do it herself. She kept treating them like they didn't know nothing. My mom asked her for water and the Hispanic lady told a student instead. Please people like her need to stop treating people like that. She was treating them like slaves. My mom said she's scared of her too, she doesn't like how she is so aggressive. Please do better.

We were excited to have my mother move to Chateau at Harveston. After touring the beautiful…read morefacility and the surrounding lake community, we began the application process. At 91 years old, my mom had a new lease on "lake life" at Harveston. Laurie, one of the office personnel gave a wide-range of optional amenities ranging from housekeeping to personal caregivers. The whole process was very reassuring that she was going to the right place. Unfortunately, she became ill with Covid which sent her health spiraling downward. Laurie was very supportive during this time. Unfortunately, my mother passed before having the opportunity to move. Although we don't have first hand experience with life at Chateau at Harveston, I can say that the office staff is amazing and the facility is gorgeous. The rooms are very spacious and inviting too! We regret not finding this place sooner.

The entire staff has my gratitude. The care and grace that they continually showed to my father and…read morestep mom during their lives was admirable. They were especially comforting in the latter stages for both. My folks could be difficult at times but it never changed the amount of genuine care given by the staff and especially the nurses and hospice teams. It is a beautiful place with beautiful people. I cannot thank them enough for showing my parents the dignity and loving care that they could carry into their next journey.

I hust brought my 86-year-old aunt out of a skilled nursing facility into Vineyard Ranch recently…read more They made the process very easy and all of the staff is helpful, friendly and very accommodating. The decor and environment feels warm and cozy like a home. I really like the personal touch they provide! Tammy and Kurt are a pleasure to work with as well as the care givers we have met. My aunt feels safe and loves it there and I am happy with our decision to have them help me care for her! Highly recommend!

My mom's Alzheimer's had reached a point where she needed more care than we could offer her at…read morehome. My brother and I went to five different assisted and Memory Care Facilities around the Temecula Murrieta area, and all of their memory cares look like zombieland. Very few caregivers, everybody sitting around doing nothing, no music, no one doing activities no laughing and very very depressing. And then we found Vineyard Ranch. The facility is beautiful and very well-kept. When we walked into the memory care, everybody was out of their rooms and doing something. People were laughing, talking activities were going on everywhere, and staff were visible throughout the rooms. Completely different environment and that made us very, very happy. She has been there for 3 weeks now, and she doesn't mention going home at all. She tells everyone this is her home and that she loves it there. She's always doing an activity and keeping busy. She's made a lot of friends. The food is good and she finishes all of her meals. Staff are always there to keep an eye on everyone. After any exercise, the staff brings everyone protein smoothies. Every Thursday they have an excursion to someplace fun and stimulating. At a time when dealing with a situation like this, it can be extremely stressful and create feelings of guilt. Vineyard Ranch has made the transition smooth, easy, and very pleasant. We are so happy to see Mom happy laughing and involved. Couldn't ask for more than that.

The staff at Cottages of Hemet are clearly working hard to keep everyone happy, and that deserves a…read morespecial recognition. The fact is you can't please everyone all of the time, that is especially true in assisted living. However, from what I've personally seen, the staff at Cottages of Hemet do a very good job of pleasing most residents most of the time. That says a lot about the love, personal efforts, patience, and compassion the caregivers put into their work every single day.

The wise and expert advice provided by Sales Manager Brittney was spot on. Her help to facilitate…read morethe move-in details went above and beyond. In the end, we did not move there because it was too distant from family members. Our search continues.