I found Serenity for my Mom through Yelp. So I wanted to leave a review to help others. Yenny, the…read moreAdministrator, her Mom, sister, and caregiver Estelle are amazingly caring people. The home is kept clean, linens and clothing are always clean, and my Mom always loved the food. They made my Mom feel like family while she was there. They treated her professionally and expertly but very lovingly too. My Mom also enjoyed the companionship of the other residents as well. I would recommend Serenity to anyone!!! With much appreciation and gratitude !

for the last year of my mother's life we had her at Serenity. I wish we had moved her there…read moresooner. They were so nice and cared for my mom as if she were their own family. It is a small property in a nice, quite neighborhood with a well kept backyard that my mom enjoyed when the weather was right. I can't recommend Serenity high enough. We were blessed to have received their services even though it was for a short time.

Loren, Jerry and Josie are amazing, loving, gifted caregivers. My Uncle became a client of theirs…read more2 weeks ago. He has trouble sleeping and was malnourished, due to previously living alone. Loren is an amazing cook. Fresh meals 3 times a day and then some!! She worked with my Uncle's primary to ensure he received the proper meds to help him sleep and addressed his anxiety and depression from his recent mental decline and non ambulatory status. They treat my Uncle and us as family. I couldn't be happier with the care they are providing my Uncle.

I am so thankful for Loren and her caring staff. My mom moved there this week and it was the best…read moredecision we ever made. She is treated with kindness , respect, and interest in her needs.

We feel fortunate to have discovered Bianca's Home Care in Riverside for our 95 year old mother as…read moreher health deteriorated . The home is located in a beautiful gated community in the hills overlooking Riverside. Bianca only accepts six (6) clients therefore can provide each resident with personalized care. Upon entering the home you will immediate notice how clean it looks and the fresh smell of a well maintained facility. The residents are up in chairs or ambulating, Bianca does not allow them to be isolated in their rooms. She has mostly private rooms but also a room that accommodates double occupancy. The home has a beautiful covered patio for residents to spend time outdoors if weather permits. Meals were served at a community table, so residents can interact during meals (once again avoiding isolation). The meals are prepared with fresh, healthy ingredients and presented to the residents as a family meal with the staff monitoring each residents dietary intake. Our mother was always well groomed, her hair washed/combed, nails (hands/feet) trimmed, clean. Her skin was well attended to without skin tears or pressure marks. Her clothing was fresh and changed daily. Her bedding was always clean and fresh (no malodor as you find in many facilities). Bianca has well trained, professional staff onsite 24/7. They were always polite, helpful and never made us feel that they did not have time to answer questions or attend to our request. Her staff is stable and did not notice any staff turnover. As our mother's health deteriorated Bianca helped us arrange Hospice Care. The hospice provider was always attentive and provided us with regular updates, so we always felt informed of her status. In the final days we were able to be with her as much as we desired with staff providing caring supportive attention. In summary if you are in need of a facility for your loved one it is hard to imagine finding a home that can provide higher quality, compassionate care than Bianca's Home Care. Our family can only thank Bianca and staff for helping us with such compassion, dignity and respect thru this end of life experience.

Our family was so blessed to find Bianca's Home Care. The care that our dad received was absolutely…read moregiven with love and respect. The house is immaculate and alway smells delicious with the aroma of a fresh meal. Our dad loved her little dog that liked to sit on his lap. The staff were always very accommodating with our visits, especially during his final days. We would not hesitate to recommend Bianca and her home!

My mom had been living in a large assisted living facility in another county. She had been…read moredeclining cognitively since contracting Covid-19 in January 2021. She saw a neuropsychologist and after extensive testing was eventually diagnosed with major neurocognitive disorder (dementia) related to multiple factors. Her facility did not have a memory care unit and my wife and I had previously discussed moving her closer to us in Riverside County. I also wanted mom to live in a facility with a smaller number of residents and higher staff ratios than her large facility. My neighbor's late husband had resided at ICC some years ago and she was always pleased with his care in their memory care unit. After researching and doing some homework, we contacted Luz Rodriguez in ICC's marketing office. We met with Luz , discussed all our concerns and questions about whether ICC would be a good fit for my mom. Luz was wonderful and reassuring. From our initial meeting with her in late June, we assembled the required paperwork and necessary forms. A nurse from ICC went down to my mom's then-facility and assessed her as appropriate for their memory care unit. We moved my mom in on July 17th and met the caregiving staff and nurse assigned to her cottage. House manager Bernetta, LVN Daniel and assistant manager Paulina were all so welcoming and accommodating. Luz also was available to assist on a Saturday, and stayed even though we arrived much later than planned. Nurse Hazzel has also been diligent in communicating with mom's primary care physician about any medication changes and adjustments. Mom has been there about two months now and we couldn't be more pleased. She needs assistance with just about all her activities of daily living and staff are very responsive to her needs. Mom is kept clean and dressed appropriately. She is again getting her hair done regularly and even has polish on her nails! Our communication with staff whenever issues arise is first-rate. My wife and I visit unannounced regularly and are always welcomed and treated with respect. There have been some rough spots and anxious moments for my mom, but these have been handled promptly and professionally. Mom is still adjusting and getting used to this new place, routine and faces, but we remain confident that ICC will continue to meet her needs going forward.

Very Egregious Accounting Principals, "ESPECIALLY" for Military Families. If you or your loved…read moreones served in the Armed Forces, then PLEASE take them Elsewhere. When presented with the errors, they refused to amend them. Zero Accountability. Run

Had a great time at the brunch with my father in law food was great staff was engaging and…read moreattentive great atmosphere and activities. Looking forward to a great relationship with the cottages team!!!

Amazing as always! Staff are amazing, food was great, and the hospitality was excellent. They take…read moresuch good care of my grandma! She did have one wish for the events, though: please turn the music down a lot. It makes it difficult for already hard of hearing residents to hear their family members. Thanks so much for all you do, team!!!

I absolutely revoke my review of Concord Estates. I was asked to write a review and at the time…read morethings were good. That changed drastically for us and I actually removed my Mom from the Medi-Cal waiver and we are now paying full price for care elsewhere. I felt it very necessary to move her in order to have the quality of her life much better than it was at Concord. I cannot recommend it to anyone at this time.

We are so grateful for Heather and her beautiful care home. My mom was diagnosed with a rapid,…read moreprogressive disease 4 months ago. We had to quickly find a place for her to live, and it had to be the best. We cannot say enough regarding the care and quality of life she received. Mega and Nixon, her caretakers, treated her like she was their own grandmother. She felt like she was still in her own home. The disease quickly progressed and my Mother passed away peacefully, in a place that respected her dignity. Thank you Heather, for carrying our family through a most difficult time. We are forever grateful.

My mom and I toured a few different facilities and hands down we were really impressed with staff…read moreat The Grove. They greeted us with warms smiles and were extremely friendly which made us feel welcomed and the rehab team answered all our questions right when we walked in. Plus it looks clean and newly remodeled which made me feel more at ease knowing I want the best for one of my loved ones. Then after two weeks of being here the staff backed up that first impression and the road to recovery was made much easier, I'd recommended this facility to anyone I know!

My dad was really happy there. But when he had a brain bleed, they sent him to hospital without a…read morechart, no one knew that his state was not his baseline and I never received a call until the ER called me. They never followed up with me.

Our family has worked with Nikki and her team at It Takes a Village for nearly two years as my…read moremom's care needs have changed. Nikki and Mandi have been personally involved every step of the way. They have helped us find caregivers who are the right fit for my mom and our family, helped us understand the process as her needs have changed, and have always been there to troubleshoot or find backup support when we need it. They are highly responsive and move quickly when something comes up. Most importantly, we have always felt that Nikki and her team care about our mom as a person, not simply as a client.  Their dedication and attention to detail directly translates into the quality of the caregivers they have found to work with our mom.

My experience with Nikki from "It Takes a Village" was very positive. She was attentive, a great…read morelistener, and very honest throughout our conversation. She took her time to make sure everything was clearly explained and easy to understand. I appreciated her transparency and the way she made me feel comfortable asking questions. Overall, she is very professional and easy to work with. I would recommend her without hesitation.

Lousy company we had an appointment for today for orientation to discuss my needs, and the owner…read morehimself canceled the appointment without discussing it with us they said because they do not provide one day services, but they don't realize we needed it for multiple days not just one day. It was the owner of the company that canceled it. It was his name on the email. I do not recommend this company. They obviously don't care about people that need help. They don't even feel you need an explanation as to why they canceled this company deserves every bad review that they receive.

*NOTE: My updated review is solely for customer service, not the service itself…read more Some weeks after writing my review, I was contacted by both an employee from Oasis as well as the owner Cameron. Both expressed sincere apologies for the missed appointment and explained it was due to simple clerical error. While I have already engaged another in-home care service, it's clear to me that Oasis cares about their reputation and client experience. I appreciated their offers to make the situation right and wanted to reflect their sincere efforts in an updated review.

I can't say enough about Senior Care Alliance. I had no clue where to start when my 81 yr old…read moremother needed more care than I could provide. Jared gave me peace of mind within the first 5-minutes of our phone call. He listened and has in-depth knowledge of different stages of our aging parents. It's so nice to have someone to discuss your needs without being sold on a specific facility. No sell job, just understanding and guidance. Within 24 hrs they provided several places in my area for me to review. I feel so fortunate to have connected with Jared and Karen. Thank you!!!

Very helpful resource with an abundance of information. Don't hesitate contacting this organization.read more