I had Patrick install a new natural gas furnace in my place in April. Their quote was maybe 5-7%…read morehigher than the much larger competing HVAC company, but I like the idea of giving business to smaller business owners. CAS handled the install in 1 day, easily. About 9 months later in late December, I woke up early in the morning to a cold house. Seems one of the wires on the igniter in the unit was faulty/loose (manufacturer issue, no installer). I called Patrick, and it went straight to v-mail. After leaving a message, I started to wonder if I shouldn't have gone with a larger company with more comprehensive customer support. Well, within 60 seconds of leaving the message I got a call back, and within 20 minutes, a very friendly mechanic was in my basement. He fixed the ignition error problem at no cost, and even took a quick peak at my gas fireplace that had been having some issues. Speaking as both a customer, and also a contractor - 10/10 experience.

Our furnace started blowing tepid air on a weekend day. When we called our propane company to…read morerequest service, they sent out a tech from Comfort Air Services. The tech told us that the heat exchanger was covered in soot and could no longer deliver hot air. We were told that our old furnace needed to be replaced. This was not a surprise since the unit was 20 years old. Patrick reached out to us with a quote to replace the furnace including a new whole house humidifier at our request. We also asked him to replace our 20 year old A/C unit with a new heat pump which he did. The furnace was replaced the next day along with a new programmable thermostat. The heat pump took another week or so to complete due to wait time on some parts that had been ordered. The very next day after installation we noticed that the time on the new thermostat had jumped five hours ahead which threw our heating schedule off. Three members of our family reprogrammed the thermostat to the correct time after it had repeatedly jumped five hours after each reprogramming. Clearly we had a defective unit since the clock continued to jump ahead on its own by five hours. We relayed this information to Patrick who was not convinced that we had a defective thermostat, so he came out to reprogram it again himself. The T-stat clock jumped ahead five hours on its own after Patrick had left. We called him with this news and he finally ordered a new thermostat and replaced it about two weeks after the initial installation. All this frustration could have been avoided if he had believed us initially and ordered a new thermostat sooner.

Used another plumber recently. Regretted it very much. JimTrombly fan. Worker professional and niceread more

Do not do business with this place, charging way too much and the job nasty, not nice guys. Never…read moresee them again

Paid for a routine cleaning service. A couple months prior I installed a new oil burner along with…read morea few other components. It ran a little rough for a couple months with no real issue but decided to get a professional to adjust the air and etc. So to start the tech who did the service over tightened the thread on the drawer assembly cross threading it and causing it to leak an insane amount two days after service. An emergency tech comes to tell me that it probably was like that from the manufacturer (even though it was running fine before the service and I personally installed and inspected the drawer assembly two months prior.) He proceeded to tell me that it would cost $500 or more to have it fixed... gave them the benefit of the doubt just to be ignored and blocked by them. After installing another drawer assembly, I thought all would be good. But the tech did not tighten the set screws enough and the oil burner had fallen out of place causing a bunch more combustion issues. Also had to buy a stand for the burner to prevent it happening again. The oil pressure was also jacked all the way up( I assume by the emergency tech because it was leaking) instead of telling me any of this I had to fix it on my own. I was going to let it go until I was ignored and blocked. I get companies have to make money but it's the bare minimum being honest. And if you were an honest company you would have helped fix the problem you caused instead of gaslighting me and saying it will cost 500-700$. Especially when the part is less than 80$ and takes less than 10 minutes to swap.

These guys are the best contractors in any trade I have ever had the pleasure of working with. I…read morecannot praise them enough. Our house had hydronic heat on the first floor, but electric baseboards on the second. We wanted to get rid of the electric heat, and solicited several quotes. Jay was great, discussed multiple options, but was honest and up front that the tech guys would have to come out to really evaluate the feasibility and design of the project. Good indication of integrity up front. Tyler, the co-owner and lead installer, came out several days later to do a more thorough evaluation. Extremely courteous, professional, polite, and accommodating. Highly knowledgeable as well. Explained all the options and designs, and their pros and cons. No sales pitches etc. Just the facts. Really made the effort to preserve the character of our older style home. When his team started working, all very courteous, professional, knowledgeable. Showed up with masks and booties to protect our floors. Worked quickly and efficiently. Tyler was there the whole time, welcomed any questions, described exactly what they were doing and why. The finished product is superb, and blends perfectly into the house. All the work was done with the outmost attention to detail. When we ran the heat last night there was a problem, it would not shut off. I called Tyler, he called me back within 15 minutes, and was at our house within a half hour. The problem turned out to be an old defective valve in the pre-existing pump (which he could not have known about at the time). He worked to diagnose the problem and fixed it on the spot. Really cannot ask for anything more. Tyler and his team are superb. They should be teaching seminars on customer relationship building. Lastly, about the price. Are they the cheapest HVAC contractor out there? No. But their quote was very competitive. You may pay a little bit more than the cheapest bid, but you will not find his level of perfectionism anywhere else.

Exceptional HVAC company, high quality install, reasonable pricing…read more They shared when they would arrive and were right on time. Install took the exact time they previously shared with me. Definitely the best AC company in Keene!

Triumph installed all my new ductwork for my furnace. It was a tight space to work in. They did an…read moreexcellent job! They were professional, polite and did excellent work for a really great price. I would reccomend them to everyone.

Jonathon & James took great care of us! We needed a new HVAC…read moresystem. Not knowing much, I was dreading the process: estimates to installation. The new cold weather heat pump technology has had my interest. I currently had oil forced air as our neighborhood didn't have natural gas. Jonathon (the owner) took the time to explain technology and process process. I settled on a hybrid, Trane heat pump with oil backup for heat. Heat pump for AC. The price was ok.Not the cheapest, but I wanted quality over saving a buck. TRANE is made in USA. He offered financing or a cash discount. Installation went with no problem. James took time to explain how it worked and the control board. 2 months later,after a very cold December, we're still very happy with the system. Yes, electric bill is higher but offset by virtually no oil. The only area of improvement might be the cost of the annual service agreement. Seems high. Custom Climates isn't on many people's mind for HVAC, but it should be.

Our central A/C unit failed late May and Custom Climates was one of several providers that were…read morerecommended thru our town's community FB page. They were prompt in coming out to to review the scope of work in preparation for the quote. After a week and a half passed we called to follow up in the quote. We were told that due to a medical emergency, the individual doing quotes had been hospitalized, but now back home and we would have a quote with in the week. Nothing happened after another week plus. We called an said we would have a quote by noon that day. Nothing. Called again and said we would have a quote by COB the following day. Again Nothing. The quote never came and we moved on.

Just can't recommend them enough!!!! 3 Brothers did a…read moreawesome job of installing a master bath, and repairing my A/C in my old house. We just moved and wanted to do some major updating/upgrading. So far they have added a water line and drain for the washer, a new water line for the new fridge, a gas line for the new stove, and a slop sink in the basement, which required a pump. They showed up promptly, were courteous, professional, and when they were done, cleaned up not only what was there because of them, but vacuumed most of my basement. They will be coming back to update our master bath, just as soon as the supplier can get the parts. Come summer time, I'm sure they will be here to service my A/C, and come winter to service my heat. Simply the best!

I had to get an electric water heater replaced in my condo…read more It was not leaking so I was not in rush but condo required old ones replaced. I called Eric and he scheduled the replacement at a reasonable cost. Wayne came on the day of appointment and drained old one. As they were working I realized condo had listed automatic shutoff valve. That was way expensive part and needed electric outlet which we didn't have. Wayne had to re-connect electric wires and refill the water heater and they had to leave. I complained to condo and they agreed that automatic valve was optional. Wayne came back next day and installed the water heater. They did not charge more for extra trip. Very professional work and honest people.

I called this past Sunday requesting a call back the next day, as I had heat but thought the…read morethermostat probably needed to be replaced. I got a call back immediately and an appointment for Monday morning. The technician, John was very thorough and explained the problem to me (not the thermostat) and did regular maintenance. He was very professional, courteous, and knowledgeable. The service charge was very reasonable. I would definitely recommend them and will use them again if/when needed.

We had a terrible experience with Brookside. We knew our HVAC had a leak, it had unfortunately been…read moreleaking year after year. We tried to use our AC right before an upcoming heat advisory and it wasn't working. Called Brookside, they sent a tech to diagnose the issues, that's all fine. The estimates they provided turned out to be grossly inflated (it feels like they came to a nice looking neighborhood and tried to take advantage of us) and then, when we told them we needed to have working AC within a few days time (for my son's birthday party) they made it seem like they were accommodating us by sending someone on a Friday, but that wasn't the case. They sent someone who wouldn't be able to make the fix (doesn't even carry materials on his truck) - they were trying to keep us on the line so that they could eventually get us on their schedule to charge an engorged rate. We ended up calling a local company run by two guys who are phenomenal, they came after hours (and didn't even charge us OT rates, just as a courtesy) and fixed our AC in three hours, charging FIVE TIMES less than what Brookside quoted.

The website said they offer pipe bursting, they do not. I received a quote for complete excavation…read moreand pipe replacement. This is not the service I wanted a quote for and they charged me $120. They did absolutely no investigation of the problem and went off the information I gave them from another service company.

Sanford was able to send out a technician who is familiar with our HVAC system. Derek E was able…read moreto diagnose the problem and repair it quickly. Can't ask for better than that. Thank you