We have had both heating and plumbing issues with an older home. We have used Andy's services for a…read morenumber of years and always had excellent service. He has both repaired and installed equipment of us and the job was always well done.

This company is A Plus Plus! Very responsive and accommodating. All employees we have dealt with…read moreare so knowledgeable especially Sam! Installed a water heater and new toilet. Also checked and schooled us on other items! Very knowledgeable and courteous. Our experience was exceptional!

My 20-year-old Lennox AC died in the middle of a heat wave on Thursday, 7/2/26. Since it was so old…read moreI reasoned that it would be wiser to just replace it rather than have it fixed. High Ground Service Pros in Milford, NH, aka Sanford Temperature control, did a terrific job in replacing my old Lennox furnace back in March of 2024, so I called them on Friday, 7/3/26 for an estimate appointment. That culminated in their estimator/sales rep Zach arriving, as scheduled, on Monday 7/6/26. Zach proved to be exceptionally knowledgeable & courteous as he evaluated all the variables that would impact the difficulty of installing a new system, and he readily answered all my questions. He provided a very competitive estimate for installing my preferred, high quality Rheem brand system to replace the old Lennox system--an estimate I readily accepted. The installation was scheduled for Friday 7/10/26. That's when the HVAC installation techs Kyle and Jason arrived early to get the job done. They proved to be real pros who completed the job with meticulous precision and attention to detail, leaving me confident that I would not have to take advantage of High Ground Service Pro's remarkable Lifetime Workmanship Guarantee. In summary, I STILL recommend High Ground Service Pros, aka Sanford. If you like, you can watch a 30 minute 33 second, time-lapsed, multi-camera video of the 4 hour installation at this link: https://youtu.be/YAypViCgqqA

I was a customer of Sanford Temperature Control for many years and the service was great. Recently…read morethey "re-branded" as High Ground. Since then the service has been terrible. Almost a month ago I called just before a heat wave to report that my central AC was not working. They sent a tech the next day. After an hour's work he told me that he could not fix the AC because he did not have the necessary equipment. Huh? They sent a tech to fix the AC and didn't send him with the right equipment to fix an AC? Then he said he would "try to come back tomorrow" with the right equipment. Tomorrow came, and he didn't. So I called High Ground and was told that the appointment had been set up for a full week from that day. How did "tomorrow" turn into the end of next week? Anyway, the heat wave came and went and I did not have AC. A few techs finally showed up at the end of the next week with the equipment they said they needed and worked for an hour. Then they told me they would have to order a part and charged me a deposit of $900.00. The AC still didn't work without that part. Another heat wave came and went with no AC. I called again and asked if the ordered part had come in. I was told that the tech who worked on the AC was on vacation and would not be back until the following week. At that time they would review the account and find out what was going on with the part and the service to install it. What the... Why did he have to be present to find out what was going on with the part? Why didn't High Ground know whether or not the part came in and assign another tech while the first one was on vacation? By the time he returns, I will have gone without AC for over 3 weeks since I first reported the problem. Totally unacceptable. Do not do business with this incompetent outfit. They don't know what they're doing.

Absolutely the best. There may be other good crews in the area, I don't know - I would never use…read moreanyone else. From answering the phone to the final bill - class act, professional, fair and top quality work.

no After trying 12 other plumbers who wouldn't or couldn't…read morehelp with a clogged sewer drain. I found Jason Wetherbee Plumbing on the internet. It's best thing that happened to me all day. I explained my issue, he asked for my address and told me, he would have someone at my house in the afternoon. True to his word, two young and very polite young men arrives with in 2 hours of my call. They went right to work within a half hour had the job done. If I could give this company 10 stars I would. JWithout a doubt a top notch plumbing company

I've used them for years. They are great. Great service and great price. Very knowledgeable and…read moreprofessional.

We had Fitzpatrick come out to the house on three separate occasions. They replaced a sink faucet,…read morea broken pipe and were supposed to do some major bathroom installation. The first two jobs were relatively small and painless. For the installation my wife and I set up three different occasions for them to complete the work. Each time was canceled by Fitzpatrick for one reason or another, the last being because the son wanted to spend time with his girlfriend instead of fulfill the job. On the day they did show they were supposed to be at the job by 9am. 2pm they finally arrived, informed me it would take 5+ hours to complete and when informed he couldn't use a certain door he then informed me it would take an additional 2 hours. I also let him know I had 5 indoor animals and I needed assurance that they wouldn't escape if I allowed him to use the door he wanted. He told me it wasn't his job to make sure pets didn't escape. After telling him he couldn't use the door he decided he didn't want to complete the job and told me to get another plumber. I was then charged $250.00 for them walking off a job. No dependability, customer service or tact. Do yourself a favor and choose a plumber that doesn't get so emotional when speaking with the homeowner.

These folks are the best! Had an emergency call, and they were here in less than 30 minutes. The…read moretech was great. Thorough, courteous and well experienced. We are a customer for life!

I've used them for over 10 years for oil deliveries. But on Friday the heat stopped working on one…read moreof the coldest days. I called and they sent a tech right over. He was professional, fast and no fake whatchamacallits had to be replaced. Very fairly priced. That's all you can ask for. Thanks.

Nothing but aggravation and poor quality results. Window washing seems basic but several windows…read morewere not even done. Some were still dirty when they left. Ugh, be ware

Mike and Jason did a great job with cleaning our ducts, they were super professional, super…read moreknowledgeable and overall a pleasure to do business with. I would recommend their services to anyone looking to have their vents/ ducts cleaned.

Prompt and efficient and they do a very good job. Haven't had any reason to regret using them.read more

This is an honest, recent review of a local HVAC/Plumbing company . We want to support local…read morebusinesses if possible. That being said, our 1st experience with this local business didn't go very well. We initially contacted them to have a small valve replaced at our boiler as it was dripping. I asked for an estimate of the price upfront, and was informed without seeing it, they were unable to provide that. I also sent a picture of the valve that was leaking and still no estimate. When they arrived, they were cordial and professional. After taking a quick look at the valve, they also decided to replace the check valve adjacent to the dripping valve, even though it seemed to be functioning perfectly. They proceeded to complete the work and were essentially leaving the driveway in approx. 30 minutes. During our conversation with them, we asked them to stop at the front door before they left. They basically said "we will write up a slip and it will be mailed to you" We assumed that at the very least we would get a paper receipt of what was done before they left. Well, they left without giving us a price, a work order, a receipt, anything. I had to call the office and asked what the total bill would be. Later that day they got back to me and quite honestly, I almost fell off the chair. $540.00 for less than 30 minutes and a simple shutoff valve installation. I was informed that $212.00 was their minimum just to come out to a home. We were never told any of this up front even though I asked. They indicated that the valves (one of which was not required, but "suggested") cost them over $200.00. This may be true, but we were able to easily find the replacement valves in both HD and Amazon for $65.00, for BOTH valves. Since we had originally sent them pictures of the valve to be replaced, they knew beforehand what they planned to use as a new valve, but never informed us that it was far more expensive than what a typically valve would be. The valves seem to be overkill for such a simple replacement, but we as the customer had no opportunity to not have them install it should we have decided that. The installation seems professional, but the price was sky high for such a simple job. Being a local resident, we were assuming in good faith to build relationships with local businesses, but that is obviously not the case. Its clear to us they are driven solely by money, not customer relationships. Also, there is no indication from anyone what the warranty is on the work performed, its all just a total mystery working with this company. Since then, we reached out to (2) separate contractors who indicated there is nothing at all unusual or difficult about this routine job and they confirmed (what we had researched before we ever contacted Sarette), which is that the absolute most this should have cost was $250-$300. Sarette installed the valves they chose, but gave the customer no option, no opportunity / choice to refuse this installation if we wanted to. The installers were fine, but whomever is responsible for the final cost should understand that you may have gotten the bill paid this go-around, you have lost what would have been a loyal and repeat customer going forward. An expensive lesson for sure, but a valuable lesson all the same, that not all businesses see value in their customers, just the bottom line. We understand its a business, but frankly we felt taken advantage of by this company and would not use, nor recommend their services again. A very frustrating & disappointing experience.