Went in for very simple (inexpensive) repair and I was so happy with Pam's fabulous customer service. I have had some less than stellar experiences at a place nearby...but this will be where I go from now on! Thank you Pam!! read more

A friend recommended that I visit Holtzmann's to find wedding bands and I'm glad I did. Crazy to think that custom jewelry could be less expensive than off-the-rack stuff. Every shop we visited was almost double the price! My fiancée and I purchased a 14k channel-set eternity band (for her) and an 8-stone, princess cut 14k band (for me) for a fantastic price, both custom! Pat is a great guy so definitely pay him a visit. read more

I've been shopping here for more than ten years with nothing but great success. Today was no exception. I went in to have a ring of my wife's reconstructed to fit within a series and Patrick was only happy to oblige. I've found gifts for our mothers, my sister, and my wife of course. Whenever I have needed a special custom piece, I am always satisfied with a variety of choices and excellent care. I have recommended them to my friends throughout the years who are just as picky as I am when it comes to jewelry. They have always been amazed with how many pieces they actually like, not to mention how helpful and kind the Holtzmanns were. I'm not sure what kind of experience R.L. had, but I can safely say, that has never been my own experience. I was flabbergasted by such a strangely out of place review, quite frankly. Let me leave you with this thought. Even my father in law LOVED Holtzmann's. 'Nuff said. read more

We couldn't have been happier with our experience at Holtzmann's! We worked mainly with Michael, but both men in the store were great to work with. They helped me customize my existing engagement ring by adding a halo around the center stone. The finished product was better than I could have imagined. I knew I was in good hands, given how beautiful all of the pieces in the store are...but they managed to exceed my expectations! We felt like we got an excellent price as well. My husband now has a "go to" place for any and all future jewelry purchases! read more

The folks at Holtzmann's are fantastic to work with! They helped my finace create a custom, red gold engagement ring that was absolutely perfect and we just picked up our wedding bands from them. They're creative, down-to-earth and clearly love what they do.....always met with a smile and helpful advise....never pushy! We will be coming back here the next time a bauble is in store for us. Our experience was nothing shy of perfect and we can't wait to work with them again!! read more

Truly an excellent jewelry store. Not only do the sell lovely and special items they also make custom pieces. They are fun to work with and very fair. Whether you work with Pam, Pat or Michael it's a win win!. I am picky so when I say I highly recommend them....believe it. read more

These two must have fallen on hard times with the economy and all...I went in in search of a wedding band to go with my engagement ring, and they tried to force a few options on me. When I wasn't interested in their small selection and just wasn't finding a choice that fit my style, they basically chased me out of the store. Worst customer service I have ever experienced. Stay away! read more

I found my way to Holtzmann's by way of Furrer-Jacot (FJ). My fiancee and I fell in love with one of the FJ wedding bands and then checked for local U.S. dealers. We live in Indianapolis, but were not impressed with our local dealer, so we ended up traveling to Holtzmann's in Chicago. Patrick has been fantastic to work with through this process. The store is in a nice area of town and is a beautiful jewelry boutique. You won't have the experience found in Chicago's Diamond District where people are pushing products on you. Instead, you will find a comfortable environment near quaint shops and great eateries. The service is laid back yet attentive. They carry lots of higher end and niche jewelry with pricing better than you will find elsewhere. Also, I really can't stress enough the wonderful service we received from Holtzmann's. We will shop again in the future and recommend Holtzmann's to any discerning customers considering a jewelry purchase. read more

I needed to have a ring resized and found Holtzmann's through Yelp. I had a great experience - good customer service, very reasonable prices and quick turnaround. My ring fits perfectly and I would definitely recommend the business! read more

Highly recommended for diamonds. They are trustworthy. Michael is great to work with and is super friendly. Customer service miles better than Sydel & Sydel. read more

I had a great experience working with the Holtzmanns for my fiancé's engagement ring. Michael, Pat, and Pam helped me to create a beautiful custom ring that incorporated family diamonds. The Holtzmann's jewelry knowledge and guidance made for a comfortable and fun process of designing and building a custom ring. My fiancé loves her ring and it looks absolutely stunning on her hand! Thank you again Michael, Pat, and Pam for helping me to create a beautiful ring in a professional and highly enjoyable environment. read more

My very elderly mother wanted larger clasps on two necklaces and to have a diamond cluster ring, given to her by her deceased husband, resized so she could wear it again. All three pieces needed cleaning as well. I took her to Holtzmann's based on their reviews on Yelp and because it was near my mother. Michael waited on her and he was very nice to her. He suggested large circular spring clasps on the two necklaces and measured her ring size. Using his loupe he noted that one of the prongs on her diamond ring was bent from wear and would need to be repaired. This all sounded reasonable and his price estimate seemed reasonable as well. We were to come back a week later. We did. The pieces were ready. My mother was able to put on her necklaces by herself with the larger clasps. All three pieces were dazzlingly clean. He said two of the prongs needed repair so the price was just a few dollars more than that which he quoted. My mother was so happy with her jewelry; it looked brand new and she could wear it again. Michael also showed us some jewelry designs that we noticed in a case by the door. I thought it was vintage but it was actually new designs based on old styles. He was a good salesman in a low-key way; seemingly had all the time in the world for us. I would go back to Holtzmann's. read more

Got my engagement ring here and they could not have been more helpful. Would recommend for any jewelry related purchases. I know I'll be going back for all of mine in the future! read more

Michael at Holtzmann's was a dream to work with and made me feel completely at ease in the repair of two very significant rings (my wedding ring and an heirloom piece). The quality of their work was exceptional - both rings even better than the originals and absolutely like new! After 21 years of marriage my rings look like I just got engaged - thank you Michael! read more

We got my engagement ring and our wedding bands from Holtzmann's and have had a wonderful experience. The owner's are so sweet and invested in each client. One worked with my now husband in a very tight timeframe to design a breath-taking custom engagement ring within a budget. We have found them to be supportive not only in picking out jewelry but also in keeping in touch with our chaotic life. Patrick, Michael and Pam are some of the most down-to-earth and kind people that we have met in Chicago. And the jewelry they carry is stunning. Highly recommend working with Holtzmann's. read more

Highly recommend. They went above and beyond for my wife and I - our engagement rings and wedding bands were all custom made and they are so very special. The Holtzmanns could not be nicer people or have more beautiful jewelry. read more

I went to Holtzmann's on two separate occasions while I was shopping for an engagement ring. The first time I came in I spoke to the one brother and his wife and they gave me some information about rings. It was an informal, casual conversation, I knew nothing at the time and was relatively helpful. The second time I visited the store is when I was completely turned off by the place. This time, I spoke to the other brother. I told him my range was from $5000 to $7000, which I get is a wide range. He kind of snickered at me and said "oh, well that's a really big range". Then he said "well, obviously I'm going to try to sell you on the high end and a $7000 ring". That comment alone made me realize I wanted to go elsewhere. An answer I would liked to have heard would have been "i know you have a rather large range of 5-7K, so what I can do is show you rings within that range, and you can kind of see the difference in ring quality/size within the range". In addition, I really didn't know a whole lot about the 4 C's, cut, clarity, etc... never once did they say "hey, would you like to set up an appointment so we can educate you on the different qualities of center stones/rings". The place I ultimately went with actually sat down with me for 45 minutes and really helped me understand the different qualities of rings, etc. They also kept pushing really hard, platinum over white gold, which platinum is more expensive. Maybe they are right that platinum is better than white gold (which is debatable according to many other places and appraisers I went to after), but it just always seemed like they kept pushing the top of your budget and the most expensive thing. I'm giving them two stars because it wasn't one star bad, the wife and husband appeared to be nice people, and the store was clean and professional looking... I just didn't like their sales approach (particularly the brother). If you're someone like me that knows nothing at all about rings going into it, I would highly recommend not going to this place. Do yourself a big favor and go somewhere in which they will take time to educate you on what you're buying, instead of immediately trying to sell you on your highest price point. If you know everything there is to know coming in, and know exactly what you're looking for, maybe it's an okay place to go. For me, it's about having a comfort level with the people selling the ring - in which they are willing to educate me and not give me the feeling that they are trying to sell me the most expensive item - and I just didn't get that from them. read more

I am helping a good friend design an engagement ring for his girlfriend (also my friend). We started our search at Holtzmann's and were greeted by Michael himself. While their selection is gorgeous (and very different!), we were looking for a specific design which we explained to Michael. We came into that jewelry shop having done significant research. After showing us a few shapes/designs that we were not interested in, we again explained the exact sizes and shapes that we were interested in. With a slight brush-off and difference in tone, Michael said that he could bring in diamonds that we were interested in... which was great, however he wrote down 1/2 - 3/4 ct larger than we wanted. When we pointed out his error, he said something along the lines of "no you'll want to go bigger". Again, no we specifically explained what we were looking for - price range, size, shape. Michael treated us like he was driving the bus and tried re-directing our design. After all of that, Michael promised to email with a day to come back to look at diamonds that he would bring into his store. We finally received his email TWO weeks after our original visit. If I'm helping a friend spend over $10,000 on a diamond ring, you better believe I expect follow-up in a timely fashion, especially from the owner. We've since gone with a different jewelry designer - one who understands our vision and connects with us. read more