Vets practice on Farnham road which alongside their standard practice offers 24 hour emergency…read morehelp. They were fantastic when we took one of our gerbils to them. They were equally fantastic when we called them in the small hours of the morning after witnessing a cat being run over, took the cat to the vets and they saw to it. They even gave us a courtesy call the next day to update us on the cat.

Great staff, always helpful and sensitive when dealing with stressful times for their human…read morecustomers.

Nearly killed our rabbit Stan who presented with repeated gut stasis and broke bond with his…read morepartner and sent him home without a diagnosis. Our new vet instantly found the cause: liver lobe torsion. One month later now and Temple End refused to answer questions about care including kennel size (we suspect it was the size of a pet carrier), why the normal treatment for gut stasis was not administered, why they did not perform the ultrasound they suggested due to suspected torsion, why he was left alone overnight when care was promised, etc. Earlier this year our other bunny, Dori, died while under anaesthetic. At the time we were devastated but understood this sometimes happens with rabbits, and was a risk we had to take. We now are left wondering if Temple End did something they shouldn't have. We are escalating our complaint about Stan and hope they get shut down. THEY DO NOT HAVE AN EXOTICS WARD. What they claim to have is insufficient to qualify. NB: The vet who treated Stan seemed deeply concerned about him and did her best. But it is clear she does not have the training to handle rabbits, and so Temple End should not be advertising that they can do so. We do not blame the individual vet. We blame the practice for claiming to have an exotics ward when they clearly don't, and garnering unwarranted trust in their ability to handle rabbits.

Have been using these vets for over 20 years for a variety of pets. Have always found the staff to…read morebe friendly, caring and understanding. There first priority is always the welfare of the animals, which is most reassuring. Only small downside is the parking, which at busy times can be problem, but otherwise would highly recommend to everyone.

We came upon this independantly owned vet surgery after having bad experiences with 2 other vets,…read moreand I'm so glad we did. We bought our first ever pet, a german shepherd puppy, and were panicked when we noticed a cyst between 2 of his fingers. We took him to a local vet and they spent 2 minutes looking at his paw and without even explaining or asking us, booked him for surgery the next day and injected him with painkillers and anti-biotics. Having felt that we were being taken for a ride we made an appointment with the pets practice for a second opinion. The nurses were helpful and polite, and a convenient appointment time was very easy to arrange as they open later than most vets. Our vet, Kylie, was really wonderful about everything. We told her our concerns, and she examined him, and told us professionally, but also kindly, what we did and didn't need to worry about. We also got to discuss some of our other concerns as first time pet owners, and she was very helpful. For example, she in the course of the appointment had noticed he had dry skin and that he was a slightly under weight and we may want to consider a different diet. We didn't feel pressured or guilted into doing anything, and she didn't just add things to the bill like the other vet, but I was happy that she took the initiative to notice and let us know. I think what annoyed me about the others is that they didn't respect their ethical and professional boundaries, and it was so in tune with the stories you hear about vet's being scam artists (there was an episode of panorama about it). At the end of everything she decided to prescribe a course of antibiotics, which seemed more sensible than cutting into him at the first oppurtunity like the other vet. Her manner with us and our puppy inspired our confidence in her. We did change the diet which not only adressed the skin and weight issue, but his distaste towards his food which we had noticed. I can't say enough good things about this place. It's convenient as it opens late, has parking, and is easy to get to. It's always clean and a nice environment. We decided to our dog to the puppy class was good, and it was nice to hear about advice and training directly from a vet, and it turns out that this is the only place with a vet-led training class in this area. Since then our poor puppy has a few medical issues, in each case the advice was always good, and we felt safe trusting them as we felt that they really did have our pet's best interest at heart.

Lovely vet practice - never feel intimidated into buying anything we don't need for our pets. Good…read morequick service when you need an appointment. The vets always take the time you want with your pets, and will advise you on almost any matter you may be having problems with.

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

Barton Lodge, what can I say, outstanding, friendly and they treat your injured pet with the utmost…read morecare as if their own. I have seen two different vets now on separate occasions and must say I am impressed. When I moved here from Herefordshire I did some research of the local vets and chose the nearest to home. After a few visits to the vets with both of my dogs and not really happy with the level of service, then by chance passing Barton Lodge in the car, I decided to give it a try the next time one of my dogs was ill, and Im so pleased I did. They will definitely have me as a returning pet owner whilst living in this area which will probably be for a long time yet.

Barton Lodge Veterinary Centre looked after our cat from the time she was a tiny kitten to the end…read moreof her long life. Staff at the practice are always friendly and polite and very caring for the animals they treat. The vets gave great advice about our pet's diet and general care. Their annual reminders about booster vaccinations were extremely helpful this is such an easy thing to overlook when you are busy working. We also were very pleased that they gave our cat an annual health check and I'm sure this is what kept her fit and well and a super pet for 16 years. When she eventually became terminally ill with cancer at the age of 17 one of the vets, the owner, sensitively gave us the prognosis and we were able to decide when the time had come to say goodbye to our pet. This was handled with great sensitivity for which we were very grateful. We will definitely continue to use Barton Lodge their service and expertise is second to none and we have great confidence in them.

This veterinary surgery assisted me at a very upsetting time. A dear pet was very ill and it was…read moreunfair to leave them to suffer, but as it was classed as an exotic the nearest vets which were closed were Cambridge or Bedford, too far to add this stress to a very unwell pet. On the spur of the moment I called this surgery and they kindly agreed to stay open a few more minutes to allow me to come and check Noddy. Sadly we were right and they kindly allowed him to go the the animal bridge, I am so grateful to them to assist us and to provide the upmost kindness, support and care. Truly amazing vets surgery, lovely people and supportive too.

A great vet. No nonsense advice and always willing to help. Sensible and practical. Just what is…read moreneeded.

A friendly Vets practice, situated in Western Road, parking at the rear and also on the road…read moreoutside. Out of hours is now not dealt with at the practice and you have to take your animal some miles away. Convenient opening hours, as with all vets treatment is expensive but we were more than happy with the caring attitude when we had an animal taken ill over Xmas a few years ago. Receptionists are always polite and friendly and the vets always caring but professional. We have changed our practice now but more for convenience than any other reason.

I was most impressed with Springwell Vets they recently neutered my dog for me. Facilities were…read morespotless and extensive they have in house blood analysis and an x ray machine. Staff were positive, friendly and caring and took the time to explain everything to me. You may be able to find cheaper but think about it before you take a chance on your pets safety, personally I would return here without hesitation.

What a great little place this is! I have been taking my…read moredog here for the last couple of years and can't really fault it. The staff are just wonderful, very friendly and helpful, and they are happy to take a bit of time to explain things to you or reassure you of anything. Very highly recommended

since being taken over by Andrew this vets has been totally transformed, gone are the grubby walls…read moreand rather dismal parking; instead all the windows have been replaced, the walls painted, the gardens plantedwhat a difference! Now the practise itself is as welcoming as the staff. Andrew really knows his stuff and the animal's welfare is paramount for him. The charges have been reduced and they now do homeopathic remedies along with the medical ones. I would never trust my animals anywhere else!

My Mum and Dad have been going to this vet for about 14 years. They have helped us with Oliver…read more(cat), Felix (cat), Henry (dog), Doris (chicken), Pheobe (cat), Tabitha (cat) and Rosie (cat) over the years and being such animal lovers that we are they alway are sensitive. We have even called them up in the middle of the night with an injured bird that one of the cats have brought in and they never seem phased or troubled by this. They can be expensive if you don't have pet insurance but you know that your animal is being looked after. There is a nice little car park outside so it's not not traumatic getting your animal there and they have really helpful reception staff. Thank you Moor Cottage!

Have only recently joined this Vets, after coming here we have been highly impressed with the…read morefriendliness and welcoming approach they have given, genuinely interested in the dogs, we have 2 greyhounds Ace and Polly. Today they went the extra mile as on our way to have there boosters we got a flat tyre, they was so helpful let us sit in the waiting room offered us cups of tea and gave our dogs beds to lie on while we waited for breakdown service to change tyre on our car. Would heighly commend this Vet, best we have we ever been to. Thanks you so much From Gillian and David Coombes