Vets practice on Farnham road which alongside their standard practice offers 24 hour emergency…read morehelp. They were fantastic when we took one of our gerbils to them. They were equally fantastic when we called them in the small hours of the morning after witnessing a cat being run over, took the cat to the vets and they saw to it. They even gave us a courtesy call the next day to update us on the cat.

Great staff, always helpful and sensitive when dealing with stressful times for their human…read morecustomers.

This is a lovely vets practice, with money off vouchers when you join. And they do actually listen…read moreto you! The only down side to this place is their opening times. Because it's such a small practice, opening times are very awkward for some people, and only open for a couple of hours at a time. So check before you turn up. Not good for emergencies.

Great friendly practice, with time for everyone, no matter how small or large the problem. They…read moreknow their patients and the owners well and its the animals well-being that is paramount to them. They have been treating my dogs for over 8 years and I wouldn't go anywhere else.

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

I am beyond disappointed by the way I was treated. I walked in on Monday morning, already…read moredistressed because my cat had been in a car accident, desperately looking for help and guidance. Instead of compassion, I was met with shocking rudeness from the brunette woman at reception. She immediately told me she couldn't help me because I'm not on benefits. Then, rather than offering any support, she began commenting on my age -- I'm 17 -- and said I shouldn't be responsible for a pet and that I was being irresponsible. I came in seeking help for an injured animal, and instead I was judged and spoken down to. What makes this even more upsetting is that when my mom later spoke to the same staff member, she claimed that they help everyone -- not just people on benefits. The complete contradiction and the way I was treated differently is incredibly concerning. No one asking for help with an injured pet should be met with judgment or dismissiveness, especially not a young person trying to do the responsible thing. The lack of empathy and professionalism was honestly heartbreaking during an already stressful situation.

Celia hammond truelly stepped in when all other charities including the big ones turned a blind eye…read moreto my cat who had been hit by a car, They worked tirelessly calling everywhere but not a single organisation would help... Despite being a charity also struggling to raise funds they then stepped in when no one else would for my cat Sox, they agreed thanks to Celia to fund what was needed and give me time to fund any surgury, this included x rays blood tests pain relief interpretation of xrays potential transport of patient to other branch out of hours visit by nurse for top up medication to name just a few things she needed Sox had a fractured pelvis meaning surgury was an absolute must they where happy to give me time being so kind compassionate and understanding of my situation to try and do this despite how hard they may find getting funds to support all the animals just like my sox! Then a Celia Hammond Supporter and myself had a conversation before I knew it thanks to such amazing people sox has surgury in the next few days to correct her fractured pelvis...!! I will be eternally greatful for the intervention celia Hammond did... Putting the whole of the rest of London in pure shame for their encouraging an animal to suffer without treatment proof of eligibility or even payment plan offer yet celia Hammond in true form showed the rest of London what it means to truelly show an animal care compassion and fight for them the way these other charities claim they do, cannot imagine where we'd be without their support honestly so please where able please do donate because it directly helps cats like my Sox actually have a chance... Thanks to their Lewisham branch for diagnostics and their canning Town branch for the surgury Celia herself for her truelly inspirational continued fight for my sox and all other animals in need... We are forever greatful to you all as an organisation doing your very best for those of us left with no hope Equally they can only do this with donations so please if you are in a position to however large or small please please consider donating

Lovely vet practice - never feel intimidated into buying anything we don't need for our pets. Good…read morequick service when you need an appointment. The vets always take the time you want with your pets, and will advise you on almost any matter you may be having problems with.

We came upon this independantly owned vet surgery after having bad experiences with 2 other vets,…read moreand I'm so glad we did. We bought our first ever pet, a german shepherd puppy, and were panicked when we noticed a cyst between 2 of his fingers. We took him to a local vet and they spent 2 minutes looking at his paw and without even explaining or asking us, booked him for surgery the next day and injected him with painkillers and anti-biotics. Having felt that we were being taken for a ride we made an appointment with the pets practice for a second opinion. The nurses were helpful and polite, and a convenient appointment time was very easy to arrange as they open later than most vets. Our vet, Kylie, was really wonderful about everything. We told her our concerns, and she examined him, and told us professionally, but also kindly, what we did and didn't need to worry about. We also got to discuss some of our other concerns as first time pet owners, and she was very helpful. For example, she in the course of the appointment had noticed he had dry skin and that he was a slightly under weight and we may want to consider a different diet. We didn't feel pressured or guilted into doing anything, and she didn't just add things to the bill like the other vet, but I was happy that she took the initiative to notice and let us know. I think what annoyed me about the others is that they didn't respect their ethical and professional boundaries, and it was so in tune with the stories you hear about vet's being scam artists (there was an episode of panorama about it). At the end of everything she decided to prescribe a course of antibiotics, which seemed more sensible than cutting into him at the first oppurtunity like the other vet. Her manner with us and our puppy inspired our confidence in her. We did change the diet which not only adressed the skin and weight issue, but his distaste towards his food which we had noticed. I can't say enough good things about this place. It's convenient as it opens late, has parking, and is easy to get to. It's always clean and a nice environment. We decided to our dog to the puppy class was good, and it was nice to hear about advice and training directly from a vet, and it turns out that this is the only place with a vet-led training class in this area. Since then our poor puppy has a few medical issues, in each case the advice was always good, and we felt safe trusting them as we felt that they really did have our pet's best interest at heart.

This veterinary surgery assisted me at a very upsetting time. A dear pet was very ill and it was…read moreunfair to leave them to suffer, but as it was classed as an exotic the nearest vets which were closed were Cambridge or Bedford, too far to add this stress to a very unwell pet. On the spur of the moment I called this surgery and they kindly agreed to stay open a few more minutes to allow me to come and check Noddy. Sadly we were right and they kindly allowed him to go the the animal bridge, I am so grateful to them to assist us and to provide the upmost kindness, support and care. Truly amazing vets surgery, lovely people and supportive too.

A great vet. No nonsense advice and always willing to help. Sensible and practical. Just what is…read moreneeded.

We use this vet for our two cats. It was originally recommended to me by a friend who is a vet but…read morehas moved and now lives too far away to be our vet. I like that this is a small practice with staff who genuinely care about the animals rather than profit which can be a problem with some of the larger chain type of practices. I have always managed to get a same day appointment when needed one of my cats is often getting himself into scrapes and has needed quite a few visits over the years. I do find this to be a lovely friendly caring place and we will continue to use it for as long as we have animals.

This is my local vet and my cat seems quite happy to go there! The vets and technicians are…read morewonderful. Always helpful and cheery. The only things is that the waiting room is quite small and can get backed up. Quite often there is a wait and sometimes there is nobody behind the reception desk. I wish people who had dogs would keep them next to them as it can be frightening for chidren and cats to go past. The fees are good and the vet is lovely, so I continue going there.