I have been using this veterinary clinic for over three years now and have had a favorable…read moreexperience every time we have visited. Courteous staff and caring and informative veterinarians. We will continue to use them for our pet's healthcare needs.

I am absolutely disgusted Falkland Vets in Newbury and will never return. Having used them for…read moreyears and them being a private practice they are now owned by CVS. I had an emergency on Tuesday with one of my animals and therefore called to confirm they were available. The receptionist Julie Whyte was more interested in finding the animal on the computer and keeping me on the line 15mins rather than the care of the animal. The aftercare by Julie was disgusting, very rude woman, no customer service skills and no empathy regarding the upsetting event we had just been through. Unfortunately my pet needed to be put down and the vet Emma Holt agreed I could pay the £150 bill on collection of the pet which was going to be cremated. Within an hour of leaving the vets I received a phone call saying they had given me the wrong information and they needed the full bill paid within 48hours. I complained and received a phone call as requested from the Clinical Director Carl Gorman, his attitude was a disgrace, he was incredibly rude & stated that even though our family has used the vets for years, this doesnt mean anything and he doesnt trust clients to pay. He also told me to collect my dead animal today and take him elsewhere to be cremated. I will never use this vets again and hope that no-one else has to go through the extra hurt, hassle or quite fankly horrific events after a pet has died.

My little kitty cats (or rather big heaving masses) have been going to this vet since they were…read moreborn pretty much. They are now 2 years old (crikey where did the time go?). Now I'm not saying they have a nice time there, but they always see the same girl who they really seem to take to, and have always left purring no matter what they've had done. The staff are so lovely too. Recommend.

From the owner: We provide a range of services including routine check-ups, microchipping, neutering and…read morevaccinations, as well as other services for sick animals.

What a great little place this is! I have been taking my…read moredog here for the last couple of years and can't really fault it. The staff are just wonderful, very friendly and helpful, and they are happy to take a bit of time to explain things to you or reassure you of anything. Very highly recommended

since being taken over by Andrew this vets has been totally transformed, gone are the grubby walls…read moreand rather dismal parking; instead all the windows have been replaced, the walls painted, the gardens plantedwhat a difference! Now the practise itself is as welcoming as the staff. Andrew really knows his stuff and the animal's welfare is paramount for him. The charges have been reduced and they now do homeopathic remedies along with the medical ones. I would never trust my animals anywhere else!

Vets practice on Farnham road which alongside their standard practice offers 24 hour emergency…read morehelp. They were fantastic when we took one of our gerbils to them. They were equally fantastic when we called them in the small hours of the morning after witnessing a cat being run over, took the cat to the vets and they saw to it. They even gave us a courtesy call the next day to update us on the cat.

Great staff, always helpful and sensitive when dealing with stressful times for their human…read morecustomers.

We came upon this independantly owned vet surgery after having bad experiences with 2 other vets,…read moreand I'm so glad we did. We bought our first ever pet, a german shepherd puppy, and were panicked when we noticed a cyst between 2 of his fingers. We took him to a local vet and they spent 2 minutes looking at his paw and without even explaining or asking us, booked him for surgery the next day and injected him with painkillers and anti-biotics. Having felt that we were being taken for a ride we made an appointment with the pets practice for a second opinion. The nurses were helpful and polite, and a convenient appointment time was very easy to arrange as they open later than most vets. Our vet, Kylie, was really wonderful about everything. We told her our concerns, and she examined him, and told us professionally, but also kindly, what we did and didn't need to worry about. We also got to discuss some of our other concerns as first time pet owners, and she was very helpful. For example, she in the course of the appointment had noticed he had dry skin and that he was a slightly under weight and we may want to consider a different diet. We didn't feel pressured or guilted into doing anything, and she didn't just add things to the bill like the other vet, but I was happy that she took the initiative to notice and let us know. I think what annoyed me about the others is that they didn't respect their ethical and professional boundaries, and it was so in tune with the stories you hear about vet's being scam artists (there was an episode of panorama about it). At the end of everything she decided to prescribe a course of antibiotics, which seemed more sensible than cutting into him at the first oppurtunity like the other vet. Her manner with us and our puppy inspired our confidence in her. We did change the diet which not only adressed the skin and weight issue, but his distaste towards his food which we had noticed. I can't say enough good things about this place. It's convenient as it opens late, has parking, and is easy to get to. It's always clean and a nice environment. We decided to our dog to the puppy class was good, and it was nice to hear about advice and training directly from a vet, and it turns out that this is the only place with a vet-led training class in this area. Since then our poor puppy has a few medical issues, in each case the advice was always good, and we felt safe trusting them as we felt that they really did have our pet's best interest at heart.

We spoke to reception and requested a call back prior to further treatment being carried out on our…read morebeloved cat. This was ignored and the treatment went ahead which made no difference to our cats condition, prolonged our cats suffering and resulted in an increased vet bill. Would not use again. If you do, make sure everything is in writing and you record phone calls.

Truly wonderful. My dogs and cats have been going here for over 12 years. I now live in Overton but…read morewouldn't go anywhere else. My sister also takes all her cats and dogs there and feels the same way. All the vets are brilliant and really care about the animals. The nurses are really friendly and helpful. They have long opening hours which is incredibly useful around working hours and also do Saturday mornings for regular appointments. I definitely recommend them.

This veterinary surgery assisted me at a very upsetting time. A dear pet was very ill and it was…read moreunfair to leave them to suffer, but as it was classed as an exotic the nearest vets which were closed were Cambridge or Bedford, too far to add this stress to a very unwell pet. On the spur of the moment I called this surgery and they kindly agreed to stay open a few more minutes to allow me to come and check Noddy. Sadly we were right and they kindly allowed him to go the the animal bridge, I am so grateful to them to assist us and to provide the upmost kindness, support and care. Truly amazing vets surgery, lovely people and supportive too.

A great vet. No nonsense advice and always willing to help. Sensible and practical. Just what is…read moreneeded.

I've used this practice since it opened and can't recommend it highly enough…read more My cats have all (that makes me sound like a Mad Cat Lady!) been rescues without a clean MOT between them, and the staff have always been kind and gentle despite scratching, spittimg, shouting, stealth urinating....you name it, my pets have pretty much done it to everyone here and it's all been met with unreal levels of zen serenity. Even as Fluffikins tries to tear Kevin's (chief fluffy-whisperer at AV) face off, he is gentle, practical and works round individual circumstances to find solutions. And when it comes to the difficult decisions I know their priority is doing the right thing by my pet. It's an aspect we don't like to think about for obvious reasons but it's a really vital one, and I trust every vet in this practice to guide me to the right decision. Then mop up the bawling. Tl;dr Fantastic practice; kind, helpful and trustworthy. Couldn't be better. PC.

Having been disappointed with my previous Vet I decided to try Companion Care and so far so good…read more The Vet took a genuine interest in both my pets, and I was pleasantly surprised when he took an enthusiastic interest in my youngest dog that has a nail condition. Having taken my dog to a consultant and back to our previous vets numerous times, we had all but given up on finding a solution. However, the Vet at CCV had come across this condition before and had also worked with a Dermatologist so he was able to make confident suggestions. The Practice itself is based in Pets At Home, so no problem with parking and handy if there a non prescription remedies required or a good boy treat on the way out!