I needed my zero turn mower repaired. I checked several mower shops to see not only if they could repair it, but their approximate charges and turn around time. I got answers like; We don't work on that brand (Ariens), to we can get to it in two young three weeks. Not to mention huge differences in price. I finally found a local shop in Charlestown that was reasonable and could get to it in 3 to 4 days. I was on my way to the shop to confirm them picking up my mower and turn around time. My route took me down hwy 403 right past Holmes Ace Hardware. I decided to stop in and talk to them since they sell Zero Turn mowers. I asked who they use for repairs and service. I was told they have their own shop on property and do their own repairs and service. I asked if they took walk in repairs. Yes they do. They gave me a reasonable estimate and said they would try to pick the mower up that same afternoon. I was beyond happy I had decided to stop in. Later that same afternoon they picked up my mower. Unbelievably the next afternoon they called me and said the mower was ready and they wanted to bring it back to me. WOW! Holmes repaired my mower within 24 hrs and for a reasonable price! I was ecstatic because my yard was needing cutting. Holmes will be my first call for any future repairs. I've already told two of my neighbors about Holmes mower repair. read more

I went to the Holmes Ace Hardware in New Albany, IN to order a snowblower. The clerk that took my order, and the cashier whom I paid, were both polite and friendly, and knew their jobs. Great customer service from them. The gentleman that loaded my snow blower was just as good as the first two clerks I dealt with. Upon discovering my snow blower was missing a part, I called to find out the "shop" was closed until the following Monday. I called the following Monday, only to have a clerk that greeted me with a greeting that sounded like I was bothering him by his "what do ya need?" question Not the customer service I expected, it was downright rude. I knew this encounter was not going to be good. After explaining to him about the missing part, he obviously didn't have a clue what I was talking about, and I explained it to him again. He then told me I had to come to the store to order the part. I asked him would I have to return to the store to pick it up when it arrived. He told me yes, I would. I asked him if I could place my order over the phone, and he said no. Needless to say I was greatly disappointed with the service I received. As a store that prides itself with good customer service, as well as being a family business, I chose them to purchase my snowblower from a locally owned store instead of a box store. Not the service I expected after buying a $1500 snow blower. I don't think I'll be returning here in the future. read more

I purchased an EGO Battery-powered mower at this establishment last fall and discovered a few months later that the battery I received was a smaller (5.0 Ah) than what was supposed to have been included (7.5Ah) I spoke with the owner Karla Holmes and she ultimately made it right. If you are in need of truly family friendly and helpful store, don't hesitate to travel to Charlestown, IN for a great customer service experience!! read more

Holmes Ace Hardware - Holmes Ace Hardware - Hardware Stores Near Me - Charlestown, Indiana

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I wish I could give a locally owned store higher stars, but after the complete lack of respect shown to me by both the manager on duty and the cashier, I feel like the only thing I can do is communicate my experience. While asking about price matching, the cashier told me that the owner has decided to not allow price matching, she, without any knowledge or questions about any other needs I may have, decided to make it known that even though they are twice as high as other local businesses. In case anyone needs grass seed, our locally owned Ace Hardware is charging 109 a bag, while a store 5 miles away was the same price for two. The price was beside the point. I called to talk to the manager on duty and explain my experience and lack of respect given, only to be met with an even higher level of unprofessionalism. For example, after explaining my situation there was no apology for the interaction, only " so what do you want me to do about it". To which I replied " I would like to file a complaint with the owner because he should know his employees are telling people they don't need their business". His reply was only to give me the email of the owner so I could do it myself. I then asked for the owner's name, to which he condescendingly replied ( and I quote) "his name is brad@ holmesacehardware.com". At what point should I not be offended by that response? He said I should weknow his last name was Holmes. If I asked for his name, a rational,reasonable person would assume it's because they don't know, not to be treated like they were dumb for not knowing. This establishment has forever lost my business because I was treated less than and dumb for asking questions. Local businesses are supposed to be better than chains, but I left and went to a chain, saved money and was treated with respect. read more

When I was passing through Charleston Indiana on a roadtrip from California to New York Island in my family's old wooden station wagon, I needed to buy some varnish & wood glue to mend the wood panels, so I stopped in this hardware store. The store was clean the staff was friendly, they had free popcorn, and lots of selection--what's not to like? When I walked in I was greeted at the front door by two friendly folks with gigantic mustaches and flannel shirts who asked how they could help me. Bonus: If you're into tacos, there's a Taco Bell right next door, which I stopped at after touching up the wood panels on my wagon. We bought some BBQ sauce from the Ace so we could put it on our family box of tacos, which we crushed before we reached the casino up in Vevay near Kat von D's house. read more

I had the pleasure of meeting Pernell.I Started on a summer painting project and I had the best experience buying paint. Pernell is knowledgeable, answers any questions you have regarding color, prices, and goes out of his way to help. I'll be buying all my paint from Ace. Thank you Pernell! read more

This is a pretty cool store where friendly people ask you what they can help with as soon as you walk in. Lots of grilling selection and some interesting gift items in addition to the usual hardware you'd find. Bonus: free popcorn! read more