1. Crestwood Hardware

1. Crestwood Hardware

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Crestwood, KY

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Crestwood Hardware

4.6 (8 reviews)
Open 8:00 am - 6:00 pm

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Lowe's Home Improvement

Lowe's Home Improvement

2.3
(69 reviews)
5.6 mi
$$

I am doing a custom project putting cabinetry wall in our laundry room and some of the cabinets can…read moreget quite large/heavy. I had 8 cabinets (two of which were 84in tall) and an 8ft counter top. Jaret and Ron helped me take these large cabinets off the high shelves, place them on a cart, and wheeled them to the front for me. I would not have been able to do this on my own and did I mention it was a busy SUNDAY?! I am so grateful for the assistance and the smiling facing while doing so. Thank you!!!

I wanted to share a recent experience from the evening of 3/30/26 that left me frustrated and…read moredisappointed. My wife and I arrived at the store around 7:15 PM to pick up a few items, including some things from the nursery. We had recently purchased an EGO mower for $899 and were considering adding a blower. While in-store, we noticed a promotion on blowers that included a free battery, so we decided to move forward with the purchase. Because both the blower and battery were locked up--and we had just come from Costco with frozen items--I asked my wife to have an associate assist while I grabbed something I needed on the far end of the store. She was eventually helped and given both the blower and a battery. We proceeded to check out in the garden center and waited a few minutes in line. At checkout, I mentioned the battery should be free, but the associate said the promotion wasn't working in the system. After briefly trying to resolve it, he found the promotion online but realized the battery we were given was the wrong one. Trying to be helpful and mindful of the growing line, I offered to go grab the correct battery myself. Since everything was locked, the associate gave me a paper with a number and said a manager would meet me promptly. I went to the aisle and waited about 10 minutes with no assistance before going to the service desk for help. Eventually, I was connected with a manager, Keith, who did help get the correct battery and walked back with me to checkout. At that point, I assumed my original transaction had been paused or my items set aside given the circumstances. Instead, I was told to get back in line--which had grown significantly. After already spending close to 30 minutes resolving an issue that was not my fault, being sent to the back of the line felt dismissive and frustrating. I understand that issues happen, and I appreciate the individuals who tried to help along the way. However, the overall handling--particularly the lack of urgency and resolution at the end--was disappointing. As a small business owner who regularly spends money at big box stores, I typically choose based on convenience. Experiences like this will influence those decisions moving forward.

Photos
The plants inside are in better shape
The plants inside are in better shape
Great end of season prices
Great end of season prices
For the second delivery, the men did not attach the pedastals to the washer and dryer.

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For the second delivery, the men did not attach the pedastals to the washer and dryer.

Crestwood Hardware - hardware - Updated July 2026

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