I would say this PetSmart location is just okay. I brought our dog here for grooming, and the…read moreexperience was disappointing both times. On our first visit, she came back with a bloody tail, and I was told she had hurt herself on the kennel--which was hard for me to believe. She was also finished in under 30 minutes, which made me question whether she actually received the full grooming service I paid for. I didn't want to make a big fuss, so I let it go, but after giving them a second chance and still not having a great experience, I can't recommend their grooming services. The store itself does offer a wide variety of products for all types of pets, so it's a good place to shop for supplies. However, based on my experiences, I would not recommend this location for grooming.

0/10 would not recommend this grooming salon. I've taken my pug here to mainly have her nails cut…read moreand each time they can't do it, can't finish the job. They tell me what I already know, pugs are notorious for being difficult with their nails. Yes, I know, hence why I'm here looking for a professional service to help me do it. However they are incompetent here. Most recently I brought her here this past Saturday. I booked an appointment days ahead of time. The place was super busy, which I don't understand why they would allow so many walk ins on top of booked appointments if it's going to overload them, doesn't make sense in a business case but ok. I waited an hour and a half. About half way through that time I come in to ask if my dog was okay, she is a pug so it's normally an express service and has never taken that long so I was starting to get worried about her. The girl I spoke to just kind of looked at me and didn't give me any reassurance, didn't go back to check on her or anything. So I went back out and waited some more. Finally they say she is ready. The groomer comes out and says do you want to go ahead and pay while I get her ready, so I do. The line is super long, only two registers up and running. Finally I pay and come back in, and THEN they tell me that they weren't able to cut all of her nails, only one paw out of 4 and her back paw at that. Oh great! So you told me to go pay knowing full well the service wasn't fully accomplished? Then they tell me I can come back on a less busy day, there's a lot of dogs there maybe my dog is just too anxious, they won't charge me if I just come back. I left mad because it was a huge waste of time but fine. I'll give them one more shot. I call today, Monday, to make sure they're not busy before I come in. I'm taking time away from work to do this each time by the way. I come in and they still cannot cut all of her nails. I gave her a calming chew. I asked if they used the cone on her so she wouldn't nip. The girl was uniformed about which breeds they were able to use the cone on so she said no and that she'd try again. I wait some more. Come back, and she tells me now for the third time that they cannot cut her nails and I should try a vet. I spoke to a manager as I'm very frustrated at this point, and she was less than helpful and also pretty rude when I was so visibly upset. She told me that there was nothing she could do if the staff "didn't feel comfortable" cutting my dog's nails. I don't know, train them better? That's their job? She was ready to send me on my way until I ASKED for a refund, which they did give me. I. Will. Not. Be. Returning. Ever. I never had this issue with the Beavercreek Petsmart when I lived closer to that location and took my dog there for 3 years.

This may be the best Petco I've ever been to…read more The employees were incredibly knowledgeable and helpful. I can't believe it! The girl who helped me had tons of information on the variety of cat food available and she she made great suggestions. They even opened the doors for us as we walked in the store and I witnessed them helping someone with a larger purchase to their car! If I lived in this area, I wouldn't shop at another pet store. This is the place! Great job Petco on hiring super employees!

When I walked into the store everything seemed fine. However, if you look a little closer I found…read moremany sad, dead fish sitting in a container. Their beady eyes, dried up gills and all, just sitting there decomposing for me and everyone else to see. Think of the children. So sad. I just think if you run a pet shop, you shouldn't have dead animals on display, carelessly sitting out for everyone to see.You should be able to keep your animals alive. It sends the wrong message if you're trying to sell animals that are alive.

It's aggravating that their website doesn't match their store…read more And they won't price match for the deals. So I had to checkout online and then they had to look it up. Don't know if that's the manager or it's store policy. Either way, very customer unfriendly.

I needed to have my puppy weighed for Hartgard treatment. Very nice staff that work there. Very…read morehelpful.

I have never had an unpleasant at Pet Supplies Plus. They have great prices. There is always…read moresomeone willing to help. I recommend them highly.

Every time excellent and helpful service with a smile!!Ever time!Pet Supply Plus at East…read moreStroop.Great experience.Make a plan to go there.

I gather it's a rescue. They only have cats. This is in the Dayton mall. I saw an adorable Persian…read morecat ...fell in love but my hubby's out of town. Needed to talk with him but by the next day he was gone.

It goes against the grain to hate on any place that does pet adoptions but I couldn't recommend…read morethis place less. A few days ago we were in Meowza and saw a cat we loved. We came home and put in an application through the Humane Society. We were told that Meowza wanted us to come in and see them again before we could take them home. We waited in Dayton Mall for an hour before opening the next day as not to miss them. We went in and asked about the cats and were told they were placed on hold. The shop manager had called before opening to place them on hold for "friends" of hers outside of store hours. We were told we were not allowed to see them or take one home. This was very frustrating as we had gone through the proper procedures and preparations to bring our new kitten home with the understanding we would be bringing it home after formalities. We were later told we could choose another cat for free but that isn't what this is about. We did not deserve the treatment we received there and we don't want another cat. We wanted the one we felt a connection to. While I fully support the Dayton Humane Society I will never enter this store again and will certainly share our story with others. I would not suggest adopting from here-unless you are a personal friend of Sally.

They answered the phone promptly. Gave me a same day timeframe. Assisted with pickup & delivery…read more Very polite & friendly. Reasonable price. Reasonable time to makeover my dog. My dog was clean & fluffy!! First time user; definitely will return!!

Very nice gal greeted us, the dogs had a blast and they smelled so good and felt really clean. We…read morewill definitely be going back