Went here to get better healthier food for my chihuahua. The employee we met was very helpful. He…read moreasked what we were looking for in pet food for our pet. He gave us options. He asked our price range. He was very knowledgeable. We got a bag of mini N&D chicken, pomegranate, and pumpkin. It's suppose to be healthy for your pet. The store was nice,clean, and easy to find what you're looking for. I definitely will be back. Service was great and atmosphere was easy to find what ever you're looking for. Food was on one side and toys on the other. Then crew bones was right out in front of check out.

How can there only be 3 reviews? Mine makes 4! The staff here went out of their way to pick up…read moreproduct at another location and hold it for me because I was driving from out of state to do business in town. The staff is friendly, very knowledgeable and the store was super clean. As I pass through time to time I will frequent their establishment.

I will be reviewing Petco's auto ship service. I signed up for the service and the very first…read moredelivery was a screw up. They don't use a standard delivery service. I received an alert that it had been delivered along with a photo. It was delivered to the wrong house. Or course the customer service rep offered either a refund or replacement, that would probably take a week to receive. My cats needed the food this week. I tried their auto ship service because it was a few dollars cheaper. But it's not worth the headache. I will be returning to Chewy. I have never had any issues with their auto ship service.

This will be our last trip into the Pet o on Stroop Road. The staff is rude, disrespectful and…read moredismissive. Went in for crickets and when I changed my mind about how many I wanted she said" This isn't hard". I don't have to let anyone talk to me like that so we will take our business to Petsmart.

Online pickup. Friendly staff. Aquariums were pleasantly clean by Petsmart (or any large chain pet…read morestore) standards. I didn't see a massive amount of dead fish like a different store nearby and only a few pest snails.

I never thought I'd pick up my dog from boarding and find him underfed and bleeding, but that's…read moreexactly what happened at Petsmart. I boarded him over Thanksgiving weekend, and while the ladies working there were very sweet, there was a huge miscommunication on their part. I left his food with a clearly labeled 1/3 cup scoop, and he eats 1.5 cups per day, yet they assumed the 1/3 scoop was a full cup and severely underfed him. He clawed at the metal gate so much that his paws started bleeding, and no one told me until I called them myself and even then, they barely answered the phone. I had to call multiple times just to reach someone. Since they don't let owners see the boarding area, I had no idea he was in a setup that stressed him out, and I wish someone had recommended upgrading him to a suite with a glass door. When I picked him up, he was noticeably skinnier, had dried blood on his paws and even had poop on his back paws. I feel incredibly guilty, like he thought I abandoned him and let him starve, and I will not be boarding him here again.

Staff is always willing to help. What stands out most to me is that they work with local…read moreshelters. We've adopted several cats from this location. I'd much rather give my money to a store that helps local animals than to Kroger.

Great customer service! I appreciate how easy it is to order on-line for p/u or for delivery…read more The prices are very appreciated in this economy, as well as, how easy the returns are.

This may be the best Petco I've ever been to…read more The employees were incredibly knowledgeable and helpful. I can't believe it! The girl who helped me had tons of information on the variety of cat food available and she she made great suggestions. They even opened the doors for us as we walked in the store and I witnessed them helping someone with a larger purchase to their car! If I lived in this area, I wouldn't shop at another pet store. This is the place! Great job Petco on hiring super employees!

When I walked into the store everything seemed fine. However, if you look a little closer I found…read moremany sad, dead fish sitting in a container. Their beady eyes, dried up gills and all, just sitting there decomposing for me and everyone else to see. Think of the children. So sad. I just think if you run a pet shop, you shouldn't have dead animals on display, carelessly sitting out for everyone to see.You should be able to keep your animals alive. It sends the wrong message if you're trying to sell animals that are alive.

Every time excellent and helpful service with a smile!!Ever time!Pet Supply Plus at East…read moreStroop.Great experience.Make a plan to go there.

I love this store. The employees are always helpful. If I…read moreorder online and something is unavailable they will call and let me know. Awesome

Thank you, Jack's for your decision to stop selling puppies at your stores. Too many animals are…read moreawaiting forever homes at shelters and rescues.

Arrived 15 minutes early. Hair was EVERYWHERE. There was…read moreonly one girl working (that i saw) so I was willing to overlook the mess. The girl was clipping a dog and said she would page me when she was ready for me. It should be about 10 minutes. Ok. A half an hour later I went back in and she apologized as she had started on another dog. Again "I will page you in about ten minutes". Forty-five minutes after my appointment, she came out and said "I am so Sorry, I forgot about you. It will be five minutes." I waited until my pup was getting antsy. I went in and different girl was working. I explained I had a 5 o'clock appointment to get my dogs nails clipped and it was now 6:15. "Well, She went home. I don't have time." I will never go back there again.

I would say this PetSmart location is just okay. I brought our dog here for grooming, and the…read moreexperience was disappointing both times. On our first visit, she came back with a bloody tail, and I was told she had hurt herself on the kennel--which was hard for me to believe. She was also finished in under 30 minutes, which made me question whether she actually received the full grooming service I paid for. I didn't want to make a big fuss, so I let it go, but after giving them a second chance and still not having a great experience, I can't recommend their grooming services. The store itself does offer a wide variety of products for all types of pets, so it's a good place to shop for supplies. However, based on my experiences, I would not recommend this location for grooming.