Have used Poochie Bath for years. New ownership shocking. Took my 3 pups, and due to their inability to flex their schedule my pups did get mats, After dropping them off I got a call that it would be $25 per dog extra due to matting. I said the prior owner never charged extra, was was informed that she is no longer the owner and, their words, the TORCHURE they would put my pups through costs extra. WHAT? I suggested they cut the mats close and a few weeks later we could groom them as normal. They refused and told me to pay the extra amount or come pick them up. Well, I don't pay the normal amount and expect them to be TORCHURED much less pay more for that. I picked them up. . Please, if your dogs are anxious about going there, maybe they aren't being taken care of the way they should. If I could rate less than a 1 I would. read more

Absolutely do NOT take your furry children here. You trust that they are taken care of, and you would be mistaken. We have brought our dog there a few times now, and this time our dog went on a near death adventure. After handoff of our dog with the young blonde employee with our dog in our walker harness and leash, we went to the car to unload the 2nd dog, and instead had our 1st dog go darting across the parking lot. No lease, no collar, no harness. He then proceeded to run terrified through the huge parking lot and across 4 lanes of busy traffic on Indian Ripple Rd. The employee then stood on the sidewalk and said 'oh, he won't come back to me' and just stood there. We were finally able to find him and corner him in a back yard nearby (after hurting ourselves to get to him with the fence). The staff absolutely did not give a damn about the safety of our dog, didn't make any attempt to get the dog after their negligence, and then acted like nothing happened (nor were they in the wrong). If our 2 year old, 30lb pup was hit by a car this would be an EXTREMELY different conversation, police report, and insurance claim. read more

I just wanted to thank Poochies once again for doing an amazing job on our Jack .A special thanks to Allyssa Bennett for always making not only us but Jack comfortable when we leave . We will never go anywhere else. Thank you Poochies read more

Unless the cat groomer is preparing for an upcoming reality show on Animal Planet called World's Worst Cat Groomers, she did a horrible job. We picked up our cat and there were clumps of hair stuck to her. We were unable to determine if her hair had even been cut. We asked if the groomer could take her shorter. She was given a quick 3 minute recut. She was instantly handed back to us with clumps of hair stuck to her. She was not even brushed. Her hair is now uneven and we spend 10 minutes brushing her out when we got home. While we were waiting, we overheard another customer ask for a recut. read more

Poochie Bath Grooming - Our cat was handed to is without being brushed out. Clumps of hair were falling off of her. - Pet Groomers Near Me - Kettering, Ohio

We love bringing our dog here. He is a Doodle/ Great Pyrenees mix and has very thick and shaggy fur. They always do a great job of cleaning him up and grooming him and it's a great price. We will continue to bring him here for all his grooming needs! read more

Poochie Bath Grooming - Pet Groomers Near Me - Kettering, Ohio

Wanted to get my dogs nails trimmed before we left on vacation. Poochie bath was able to get us in. This place was soo dirty. I know pet hair gets everywhere but it looked like months even years of pet hair all over the place. On the display stand of dog toys, bedding, beds, everything. And the ceiling tiles were disgusting. Definitely had a roof leak, but didn't fix the damage. Will never go back. Oh and one dog was yelping like he was in pain. read more

Wonderful people and excellent service. They love my dog as much as I do. You will be very satisfied with Poochie Bath!

The one star is for the lady that yelled because there is a sign outside.... first of all can't be seen very well. "Saying please wait outside and someone will be with you shortly". Thanks for panicking my dog also. I called to see if they were open and it would have made more sense in telling the customer on the phone to wait for someone to come outside. You had honestly no business in yelling at me period. She should be ashamed I am very upset on how she handled it. I take the same caution too and you don't see me yelling nor panicked if anything I'm calm and helpful. I deserve an apology to be quite honest..... You may scream at your husband, and your kids, but will not scream at a paying customer. read more

I'm always pleased with Poochie Bath but today they went above and beyond. My Border Collie hates the sound of the battery operated nail file so the woman who did her nails today used a regular nail file and Shelby didn't mind a bit! That was the best experience we've ever had with a groomer ever read more

This was the worst experience I've ever had getting my sweet puppy groomed. That says a lot, because I thought I'd had worse. My fiancée and I were very thorough with Alyssa, the receptionist, with what was needed from the start. We discussed estimated time for a groom, our preference of styling, questions regarding the quality and type of bathing products used/needed, the list goes on. Alyssa had me write down all my contact information. We were very clear that we wanted a call the minute our puppy was finished with her groom, because she's a puppy and doesn't like unfamiliar places, understandably so. We also don't like being without her longer than necessary either, so anything other than a prompt callback so we could pick her up would be a losing scenario for us all. We were assured and promised this callback would happen. We even had Alyssa read the contact number back to ensure there weren't any questions about it. Of course the call didn't happen. The estimated time for a groom was 1-1.5 hours. It had been almost 2 hours with no word, so we went into the salon and found our puppy whining in a crate, without any idea of how long she'd been there. Fantastic. She wasn't herself the whole car ride. She wasn't herself two hours after getting home. When we got her home, my fiancée and I checked her out. The thing that was most notable was her face. We asked for her face to not show any pink. Meaning, we didn't want her face cut so short we could see skin. Well, that was butchered, because we saw plenty skin clear down into her nose. We were assured a sanitary trim would be included in the groom after the bath. There was poop in her fur still when she got home. So how clean could she have gotten during that bath? She certainly wasn't clipped for sanitary reasons either that I could see a difference of. She also had mats that needed to be cut out (we took the time to do this at home). Mats everywhere. My puppy has never, ever had a mat because I brush her regularly and ensure she looks great and feels great. Alyssa confirmed she had no mats prior to being handled. Her fur was so soft, fluffy and clear you could run your hand right through it easily. So to go to the groomer and come home with mats so bad that they needed to be cut out? That's some awful irony right there. But what makes me angrier than anything - ANYTHING - is that our puppy had red marks near her bottom leg after this ordeal. She has no allergies that we're aware of, and we asked if she had dry skin, because we were going to ask for a special oatmeal bath if Alyssa felt it necessary during the consultation. Nope, that checked out. No dry skin, no marks, no sign of anything to be concerned with. We asked about organic bathing products in case they weren't the standard to happily upgrade for them. Was informed that the owner, Deb, is very natural and organic-conscious and that all the products used in the salon were of such quality. Huh. So either the products weren't as described or our pup was trimmed too close! Not comforting at all. The next day I called to speak with the owner and had a 15-minute call. She listened, was friendly, shocked to hear what happened, and at times, seemed outraged. She was going to refund my money despite saying she normally doesn't do that, and would typically instead offer up a redo. But since I requested the refund, I got it. Awesome I thought! When I got the refund check, it was short $12. $12 is $12. Confused, I called back and spoke to Deb. She was absolutely rude this time. I never took a nasty tone with her, just was confused with what happened since a refund was graciously approved to begin with. Somehow I ended up being made to feel guilty, and was asked, "Just tell me what you want." Well, as discussed the first time, a refund. Anywhere in America, a refund is a refund, as in a full refund. The whole experience was unsatisfactory - everything, plain and simple. This was known. This shouldn't have been a question. I shouldn't have had to clarify and be ridiculed about not clarifying that. Shouldn't have had the amount of time it took to detail all the complaints thrown up in my face. Really, if you feel the need to throw up 15 minutes to a customer, you shouldn't be in business. I shouldn't have been informed that if I ask for a full refund, tip too, the person who did a hack-job wouldn't get paid and told they were doing their best. That's not my problem. If they did their best, I would have been satisfied and wouldn't have called twice. I broke down the numbers to Deb straight from the receipt and she made me hold while she calculated the difference to "make sure we are on the same page." Basic math, and she wanted to hijack the call and act as if I wanted more than I paid, and then said "I'd hate for you to have to call again and say I shorted you .2"! By the way, took a week to get the second check. Had to call a third time and my call was ignored by Deb. Never again. read more

Poochie Bath Grooming - Red marks. - Pet Groomers Near Me - Kettering, Ohio

Overall good experience. Like that your get a free Bandana. I wish the cashier system was in the front because As nice as it is to see the dogs being groomed there was dog hair flying everywhere read more

I brought my poodle in for his spring cut as I let his hair grow long during the cold months. He looked like a big stuffed animal -- cute! Anyway, I found this company through a link on local dog meetup group in Dayton. It said they were offering 50% off for new customers, but it also said I had to contact someone in particular using an email that wasn't from this business. I found that a bit suspicious and just called them directly. The owner did not know about that special, but she did honor the first time customer discount. Kudos! I expressed to her that I am very picky about my dog's grooming. She seemed understanding and told me they groom a lot of poodles. Good! When I got there, I was almost immediately greeted by someone who had paperwork for me and held my dog while I competed it. The groomer was across the room grooming another dog and was also asking me how I wanted my poodle groomed. What happened?! I think I was transported into poodle grooming heaven. What?! A place that seems to care and is running efficiently and is willing to honor a discount! OMG! Okay...when is the shoe going to drop? I left my poodle in their care. I came back approximately 2.5 hours later. My poodle was completed and the cut was done well. Thank you so much! I appreciate a business that actually follows thru, especially with a family member. I also like the location because the Dorothy Lane Kroger's is across the street. So, I can do my grocery shopping & get gas...all while the dog is getting groomed! Love it! BTW, they have do it yourself dog bathing or you can have them do it. The only criticism I have is that I had asked for no perfumes/colognes of any kind; I stated that and wrote it down on the form. My poodle had some kind of powder (?) that had a smell I didn't care for. It was the usual stuff that a lot of groomers use. I will be sure to stress that preference next time. Overall, my first experience there was very good. I gave the groomer a nice tip and was on my way. I recommend them! :) read more

This place is awesome! I took my dog on a whim here one day because he was smelling pretty bad, and I had enough! I found this place on Yelp, and found out I could just walk in to get my dog bathed, nails trimmed, and ears cleaned. I even got to pick a moisturizing shampoo..because he has dry skin. And he got a super cute bandana! The price wasn't too bad.. around $40 and the people were friendly. read more

Poochie Bath Grooming - Barney smells great now! - Pet Groomers Near Me - Kettering, Ohio

Very, very unfriendly. Want to see how clean they are? I had heard they are not so clean inside. so, nope. Want to know anything? Nope. Plenty of good places to go. read more

I took my very nervous Great Dane with sensitive skin to them. His nails were long. must admit, I was also nervous. They were excellent! He came out sparkling clean, happy, nails trimmed nicely. OH! And they CLEANED HIS EARS!!! I won't go anywhere else! His dandruff was gone! LOVE THIS PLACE! read more

The lady that was doing my dogs nails was so good with her she can be a lot bc she is hyper but she calms down after she gets to know u! This place is great I'm happy we took her to this place bc the last place treated my baby like crap and the lady here understood and was very good with her! read more

I went here today for the first time and I would highly recommend it to anyone looking for a groomer. The staff was so amazing (thanks again Alyssa Bennett for having the answers to all of my questions, Cassie for doing a fabulous job on my Jack who not only looked great but smelled amazing and Shonda for some helpful hints on keeping his eyes clean) . We will definitely be going back. read more

Poochie Bath Grooming - Pet Groomers Near Me - Kettering, Ohio

Great place! I have been taking my dogs here for two years now. They are both done in a 1.5 hours. Every time we have picked them up they look great. The staff is VERY friendly. I have never had a bad experience here. Highly recommended! read more

Wonderful! I took my golden retriever to get shaved & bathed. He's never looked better! I also can't believe how cheap it was. We're both very happy!! read more

Poochie Bath Grooming - So happy! - Pet Groomers Near Me - Kettering, Ohio

My lab sheds A LOT and these guys just do a great job of getting all of that hair out so there is t much shedding going on around the house. Prices are very reasonable and Calvin is very comfortable and happy going there. read more

Excellent service! I have never been so impressed with my dogs grooming from any other business. The staff was sweet, treating my dog like a king! All the other pets were being pampered and taken care of. read more

Loved this place! Took my kitty here for his first grooming. He's normally as kiddish cat, but the staff treated him wonderfully and he didn't seem scared at all. I'm very surprised by some of the nasty comments about this place, everyone that I spoke with in the waiting area loved it and were returning customers (I guess people are more likely to log on with negative feedback than positive). But anyway, very friendly staff, timely, down to earth, talented and helpful! Highly recommend. read more

I recently brought my chihuahua into Poochie Bath to get his nails trimmed. After five minutes of waiting in the lobby, and pure insanity going on around me, I was helped. Not to mention it was at least 85 degrees in the shop. The girls who did my dogs nails were very polite and did a great job... But then I was checked out. The older lady who I assume is the manager/owner checked me out. She was very rude and condescending to me. She talked to me as if I was a child. When I go into a business and pay for a service I expect to be treated with respect. Instead I was talked down to. I will not be coming back. read more

I had attempted to call numerous groomers, left messages, and heard nothing. I resorted to sending emails to numerous local groomers. Apparently, no one was interested in grooming an almost 13 year old dog who had never been to a groomers with a severe aversion to being caged and hair that was close to a foot long at points. Poochie Bath was the only business to email me back. I was a bit nervous dropping Gus off as neither of us had any experience with groomers and past experience taught me my boy is a bit of a wildcard as far as crazy, anxiety induced behavior is concerned. He is normally a perfect gentleman...but when he ramps up, he is a wild child (never mean, just berserk). When we arrived, Deb discussed options for what could be done to help Gus cope with the summer's heat. I was told it was perfectly ok for me to stay and watch if I thought that would be best or leave and come back when he was finished. After a bit of discussion, it was decided I would leave but be called if he started getting kooky. I truly appreciated getting these options. Most people discount my word about Gus and his potential for an anxiety attack until they experience it firsthand. When I picked Gus up, his long locks had been trimmed, his undercoat thoroughly brushed out to help him cope with the heat, his nails trimmed, his ears cleaned...and most importantly a happy, calm Gus was seen. I was pleasantly surprised at the cost of $65 dollars. To be honest, I was expecting to hate the cut as I have always loved his long hair, but have to admit he looked pretty good. The only reason I did not give this 5 stars is because I have nothing to compare it to. read more

DO NOT go to this salon!! Your pets will not be in good hands. I have been in twice to inquire about getting my cat groomed and both times they have referred me to the"cat groomer". The bigger lady with red hair at the front of the salon. She absolutely reeked of weed. If I can notice it the 2 times I have stepped foot in this establishment then I know other coworkers and owner must know about the drug use that goes on in this business. In fact upon my second time leaving another employee asked her to "spray yourself with something because it's really noticeable." It is really close to my house and that's why I went back a second time hoping I must have been mistaken the first time I went in. I will drive 30 minutes to ensure my dog isn't handled my someone with glossy eyes high as a kite! read more

Worst experiance at a groomers I have ever had. First of all the shop was filthy. HAIR everywhere! I know its a grooming shop but I honestly have not seen such a filthy one. I asked them to just trim up her face keeping a teddy bear shape. The traditional Yorkie cut. I specifically asked them to keep her floppy ears, eyebrows and lashes with a rounded face. Needless to say....I was so heart broken when I picked up our 6month old puppy. She looks awful. Called for a refund the next day and the Manager told me no because Im probably one of those people who try to get free hair cuts at all the salons in town! WTF!? Her name was Deb and she was extremely rude to me. I never raised my voice or was rude to her. I simply told her how unhappy I was. She then saidnokay I will do it and hung up! Well she called back 5 minutes later and said she looked at her picture that the groomer took and she said it was cute and didnt see anythig wrong with it. Needless to say after a very rude conversation she finally gave me my money back. DONT TAKE YOUR DOG HERE! We have had yorkies all of our life and are very familiar with how grooming works. read more

Killed my dog. Dropped my little pup off at 12:30 to be groomed. He was dead at 2. They allowed an employee to walk him without my consent and he was hit by a car. The owner offered nothing but an apology. Me and my kids hurt every day and cant understand why they were allowed to walk him. read more

My husband dropped off the dog and instructed the groomers to cut him short. They shaved the entire dog. We all know it is much easier to shave than to cut. He is a long haired dog, and spends most of his time outside, The owner offered to buy me a sweater, he already has 4 sweaters, but no offer for a refund. She even blamed my husband. My husband said he told the groomers to make him "cute, " and left my phone number for questions. What happened to the buyer is always right? The bill was $42, what it costs to style my own hair. Any beautician would not shave, when the request was for a short cut. I just wish I could recommend the shop because the owner lives in "Oakwood" and I always try to promote community business owners. But I only feel sick and sad every time I look at my dog, who is very old and miserable in the middle of winter with no coat. read more

This place is fantastic! Let me just say that I don't have the easiest dog in the world to work with. He's a cranky old man basset hound who doesn't like people to touch him. Plus he has nails that are as thick as tree trunks and it's hard to see the quick. The staff at Poochie Bath handle him with care and professionalism every single time I take him there. They've only cut too close twice and I've been taking him there every month for over a year. I wish all small businesses were run this well. read more

I have been taking my dog to Poochie Bath for years. I have always been always been treated professionally and my dog looks wonderful!! She even has separation anxiety and the staff works with her beautifully even when I get frustrated with her behavior. They have even worked with me because of a medical need I have. I love this place!! My sister drives 40mins to bring her dog her because she love how well they cut her dog and the family atmosphere read more

On Wednesday September 14 I took my long haired cat in to be shaved because he had so many mats. I stayed and waited for him so I got to observe things. I have no complaints at all about the handling of my furbaby. They were great with him. But....I watched the big redhead who works at the first station at the front of the store groom a little white dog. I want to say the dogs name was Buttercup or something close to that. She was horrible to that poor baby. She was so rough and nasty I was near tears for that poor baby. When she brushed out the dogs head and ears she was so rough it made the dog whimper. She wouldn't gently comb the tangles out she ripped through them. She was constantly reprimanding the poor dog. Then when she was done she looked the dog over and literally yanked some hair out of both ears. I couldn't believe it! She just yanked. The dog yelled out and the groomer told it to shut up. This person has no business working with pets. I recommend when you take your pet or pets in for a groom stay with them don't just leave them there. If I do take my Nikki back I'll again stay with him. I hope whoever owns this baby I'm talking about sees this. He/she needs to be protected from this red headed monster! This is why I'm giving two stars I didn't like what I saw. read more